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Visitor Services

Guide

We are currently recruiting Guides for our busy summer season.

The job of a Guide at Camera Obscura & World of Illusions is an interesting and varied one. You will be working in the exhibition spaces to ensure our visitors are getting the most out of their visit.

In addition to selling tickets to the public at reception, you will be required to promote the attraction to passers-by in the street. You will need a sound knowledge of the local area to answer queries from visitors.

In return, you get a wide range of benefits, such as free entry into our attraction for friends and family, free breakfast, tea and coffee, a very generous amount of breaks. We know that work-life balance is important. We always try and be as flexible with shifts as possible.

Please ensure your personal email is present on your CV.

Contract length: 3 months with possibility for extension
Job Types: Full-time
Salary: £12 per hour

Campsite Cleaner (Seasonal)

ASAP to 1 September

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer, we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer. We are looking for a Cleaner to help keep our fantastic site clean and tidy. You will be responsible for maintaining toilet and shower areas to a high standard, keeping bin areas and paths litter free, and helping out in other areas as required.

• Can you demonstrate a professional and friendly approach?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a team player with some cleaning experience?

Working hours will vary, and we expect you will be required to work 4 to 5 days per week, including weekends. This is a seasonal position ending on 1 September.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 June.

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Proactively engaging with visitors about the site, its history, contents, offers and merchandise.

Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.Visitor Services/Retail/Events/Cashier duties (where applicable)

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/membership/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and Fife Properties as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the management.

To assist with Heritage Hospitality events. This may include evening work.

To ensure good housekeeping in back of house areas.

Seasonal Gardener

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Undertaking practical maintenance of the garden e.g. litter picking; managing trees, shrubs, herbaceous plants, annual vegetables, annual flowers for drying, and bulbs; harvesting of fruit and vegetables, assisting with plant sales, irrigating potted plants, turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.

Contributing to the management, conservation, sustainability, and development of the garden through plant propagation, cultivation, and the maintenance of appropriate plant records and labelling.

Engaging with visitors and assisting with education/interpretation activities such as introductory talks and guided walks.

Fostering positive relationships with local communities and organisations to promote the work of the Trust.

Working with volunteers, and on occasion supervising, to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.

Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager. This includes some weekend working.

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Transport Bus Driver

The role

Works across one site (RZSS Highland Wildlife Park).
Assists other senior staff members in planning the route for the staff transport bus.
Drives the tour bus (8 seater) for the reserve tour guide and booked visitors.
Drives the shuttle bus for visitors between HWP and Aviemore and assists with the promotion of HWP
Performs maintenance checks and cleans the transport bus/s

Some of the things you’ll do:

Drive the bus to/from agreed pick up points as required, maintaining records of driving hours, distance travelled, ensuring compliance with legal requirements, health & safety regulations.
Undertake fuelling, oil checks and regular maintenance checks.
Keeping appropriate records and reporting maintenance requirements to enable them to be dealt with as appropriate.
Perform a daily check of the vehicle prior to driving.
Work with the Visitor Experience Team Leader to prepare an appropriate route plan for journeys, taking account of road conditions (incl. height restrictions), weather, fuel needs and staffing numbers.
Contribute to day-to-day route planning and discussion.
Maintain the overall tidiness and cleanliness of the bus, both internally and externally.
Ensure the bus and its contents are made secure when parked (either at Highland Wildlife Park, during promotional trips or at home address if required to take bus home).
Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements (e.g. H&S; HR; etc.).

What we’re looking for:

Full current driving licence
Ability to identify and solve problems e.g. route changes / weather etc.
Ability to keep accurate records e.g. driving hours, mileage, fuel use and expenditure

Please see the role profile for further information on what the role involves and essential/desirable criteria.

There are multiple roles available, on a fixed term, temporary basis. The role is expected to last until 31 August 2024 and will cover our 7 day operations Monday – Sunday
Full time and part time options are available, there are 3 positions available at either 12, 18 or 37.5 hours per week.
Salary is £23,400 per annum, pro rated to hours worked

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Visitor Centre Team Leader

Purpose of Role

To support the Visitor Centre Manager in motivating and leading the Visitor Centre (VC) team to deliver a first class Deanston Distillery Experience for all our customers and visitors.

Key Performance Areas and Responsibilities

Includes but is not limited to:

• Engage visitors in a distillery experience providing accurate and informative information via engaging and entertaining tours, tastings and other innovative experiences

• Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other CVH Spirits brands.

• Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.

• Day to day management of the Visitor Centre, organising tours and tasks and allocating them to your team

• Provide daily support and supervision of the Tour Guides, including scheduling, monitoring and recording of working hours, creating rotas in line with operational and team needs, etc.

• Delivery against annual operational budgets

• Act as a Key Holder and be responsible for the opening and closing of the Visitor Centre

• Deputise for the Visitor Centre Manager as required

• Manage both the safe and till for banking purposes

• Be responsible for DVC stock levels and carry out stock taking and store work

• Day to day system administration of EPOS, managing email and telephone enquiries and DigiTickets.

• Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, food hygiene, licencing and other company policies and standards, ensuring compliance at all times

• Prepare stock for sale – to include filling bottles, building packaging and related tasks.

• Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.

• Help plan and implement special events through the year.

• Build community engagement and support delivery of the Brand Home sustainability ambition.

• Work in partnership with the Sales and Marketing teams to provide ambassadorial and hospitality support

• Set KPIs for the team, run daily DOR meetings and ensure the team board is updated accordingly.

• Provide training and support to team members, hold regular appraisal meetings and ensure ongoing personal development and the reporting of team performance and KPI’s.

• Deliver the CVH Spirits high performance culture by leading by example.

• Plan and implement DVC projects such as filling schedules, online sales, etc

• Create monthly reports for Visitor Centre Manager.

• Continually seek ways to create new, extend and/or improve the range and quality of experiences

• Build effective relationships and networks with internal departments including but not limited to; Customer Services, sister Distilleries, Deanston Production, IT, Finance, etc

• Provide vital support to the Visitor Centre Manager and team with all operational activities relating to the experiential, shop and retail offerings.

• Where required, participate in administrative tasks and the development and use of new approaches to the work of the DVC including social media, processing purchase orders, invoices and deliveries via SAP etc and use Head Quarters Management system

• Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, and project work.

Qualifications:

• Degree in Hospitality or Tourism advantageous
• Health and Safety certification advantageous
• Personal Licence advantageous

Professional Skills & Experience:

• Proven experience in hospitality, retail or Visitor Centre roles
• Ability to speak an additional language is a distinct advantage.

Specific Company or Industry Knowledge:

• Experience working in the drinks, tourism and travel, guiding or retail industry is required

Functional Skills / Attributes:

• Experience of till work and POS systems required
• Experience leading world-class teams
• Excellent people management skills
• World class customer service knowledge and execution
• Experience motivating and leading teams to achieving KPIs
• Microsoft Office skills desirable
• Experience using virtual and online tools such as Zoom and/or other platforms advantageous
• SAP or other ERP system experience advantageous

Behaviours & Competencies:

• Friendly, confident and enthusiastic.
• Strong communication skills with ability to entertain and engage with people one on one or in large groups.
• Focused and quality driven with attention to detail.
• Solutions focused with ability to inspire those around you
• Strong team player who can collaborate well and motivate others.
• Ability to work enthusiastically under pressure.
• Self-motivated who can work efficiently with minimum supervision.
• Ability to multi-task, moving from one task to another in a swiftly manner
• A strong sense of ownership and pride
• An interest and passion for whisky is a strong advantage.
• Appetite and enthusiasm for learning.
• A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

Please send your CV and covering letter to hrinternational@cvhspirits.com

HES/24/110a Roving Steward, Arbroath

Here at Historic Environment Scotland, we are recruiting for a Roving Steward for a fixed term contract. The likely start date for this role is late July 2024 with an end date of 30 November 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Arbroath Abbey during the season.

Come and work in Angus, The birthplace of Scotland, Angus holds centuries of history from Scotland’s past. A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at this fantastic property.

Arbroath Abbey is best known for the Declaration of Arbroath. The most famous document in Scottish history was a letter to Pope John XXII sent by 39 Scottish nobles, barons and freemen in response to the renewed excommunication of Robert the Bruce.

St Vigeans The stones are hugely important, as they are among the very finest examples of Pictish art. They form part of our national collection of the early art of Scotland.

Claypotts Castle was built by John Strachan of Claypotts during James VI’s reign – the dates 1569 and 1588 are carved on the castle’s distinctive crow-stepped gables. This was at a time when a castle’s defensive needs were giving way to considerations of aesthetics and comfort. The 12 gun holes around the ground floor are more security measure than threat.

Visitor Services Assistant – Housekeeping

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum & Crathes, including:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation which will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

changing of bed linen and towels, providing clean laundry for each occupancy

disposal of general household waste

monitoring any loss or damage and reporting to the Visitor Services Manager

The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

Adventure Sports Assistant

Role overview:

We are seeking an enthusiastic customer centred Adventure Sports assistant to join our amazing team. You will play a vital role in ensuring a positive customer experience. AS Assistants will work closely with the team within our Adventure department to ensure smooth operations and safe adventuring. Strong communication skills, a friendly demeanour, and the ability to handle stressful situations are essential for this role.

Purpose of the job:

The AS Assistant will primarily ensure that all procedures are followed when customers are hiring equipment, speaking to the customers, and gauging their experience and knowledge. A keen eye is needed to check over the returned equipment, looking out for any issues and breakages. The AS assistants will also assist with the tubing slides, key maintenance of the bike tracks throughout the day and advising customers on the difficulty levels of the bike tracks.

In discharging theses accountabilities, the Adventure Sports Assistant is responsible for:

Duties and responsibilities

· To ensure that the department operates to the highest standards of customer care

· Maintaining the presentation of hire to keep the comfortable and welcoming environment

· Being attentive to the needs of the customer

· Keep all areas clean and tidy and follow cleaning procedures

· Carrying out maintenance on the bike tracks

· Attending to the tubing slides

· Ensuring a fun experience for customers

· To identify personal development needs in line with personal and organisational objectives

· To undertake any other duties as may, from time to time, be required

· Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Team Skills

· Be polite and attentive to all our guests and colleagues

· Attend annual Performance and Development (PAD) Reviews with your line manager

· Dependability and accountability

· Show initiative and motivation

· Show positivity and excitement

Person Specification

Knowledge & Experience:

– Candidates must have knowledge of basic sports equipment

– Experience in Customer Service

– Basic mountain bike experience

Skills:

– Excellent Customer Service skills

– Proficient level of numeracy

– Excellent attention to detail and accuracy

– Ability to prioritise tasks and manage time effectively

– Strong communication and interpersonal skills

– Ability to work alone as well as part of a team, and to work well under pressure

Personal Attributes/Behaviours

– The ability to identify success as well as areas for improvement

– A motivated individual who is not fazed by an ever-changing environment

– A committed individual

– Flexible ‘Can do’ approach

– A highly motivated individual with initiative and a positive, proactive approach to challenges

– A team-player

– A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operation needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.

Job Types: Full-time, Permanent

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Referral programme
Store discount
Schedule:

8 hour shift
Day shift
Holidays
Weekend availability
Weekends only

TOUR GUIDE – SEASONAL

BACKGROUND
National Mining Museum Scotland Trust (NMMST) is the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. Our core purpose is to preserve our internationally important collection and estate through encouraging and supporting a wide ranging audience through access and participation in visitor experiences and developing learning resources.

TOUR GUIDE AIMS
Visitors are essential to the success of the Museum and the Visitor Services front of house team and we aim to exceed their expectations. Tour Guides are key to providing a 5 star experience to our customers in keeping with the Museum’s aims and objectives. Tour Guides are responsible for providing guided tours within the allocated times, engaging visitors in the exhibition floors, orientating visitors and making sure they have all the information they need to enjoy their visit. Tour Guides inform visitors about the amazing work we do and promote all aspects of the museum.

PURPOSE OF POST
 To provide a high quality visitor experience to ensure that NMMST visitors of all ages have an enjoyable experience that informs, educates and inspires.

KEY RESPONSIBILITIES
 Greet each visitor in a professional, friendly and approachable manner
 Provide an engaging, informative tour whilst keeping to allocated tour times
 Liaise with Visitor Services Assistants regarding visitors and tours
 Refer to the Visitor Services Officer for day to day operational queries

 Ensure familiarity and commit to NMMST Health and Safety and Fire Safety policies, procedures and guidelines
 Advise on Health and Safety and Fire Safety and other information to visitors during their visit
 Maintaining a safe and clean working environment
 Regularly check exhibition/museum gallery areas and report any issues

 Assist in the preparation and delivery of educational tours, learning activities, museum events and Trade Fairs.
 Inform visitors about NMMST programmes and events
 Proactively encourage visitors to undertake visitor surveys
 Promote the fundraising ambitions of the museum to encourage visitor donations
 Serve as an advocate for NMMST illustrating and demonstrating to the public and visitors of the value of the mining heritage and our nationally recognised collection

 Using allocated keys to open up the museum visitor route and when required lock up the museum at the end of the day
 Undertake relevant training required for you to perform your job
 Cover holiday and sickness for other tour guides
 This list is not exhaustive and you may be required to undertake other duties and that may be reasonably required by NMMST

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Visitor Services Assistant – Estates

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Culloden Battlefield.

Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.

Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH

Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.

Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.

Carry out essential estate maintenance to a high standard – this will include

Small scale repairs to fences, benches, gates and other countryside furniture

Using and maintaining equipment including fencing tools, brush cutters and woodchippers

Day to day care of the conservation grazing herd including cattle, goats and horses.

Undertaking conservation work while following guidelines and regulations around scheduled monuments and archaeological sites

Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS

Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience

Work across the Culloden Cluster supporting Abertarff House and Hugh Millers as necessary

Support community engagement projects and ecological surveys on site to improve landscape management

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