Visitor Services

Contract Type: Permanent
Grade: FC04
Salary: £23,633 – £25,829 per annum (pro rata)
Hours: 17 hours per week
Location: Dunfermline Carnegie Library & Galleries
Job Reference: ON000490

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Cultural Services Assistant to join our team within Dunfermline Carnegie Library & Galleries. The post is for 17 hours per week and is permanent. You will have a basic work pattern however, your days of working will flex to meet the business needs when required, and will include weekend working.

You will work as part of a team and be the first point of contact for visitors to our libraries, reading room, museum, and galleries as well as our shop. The role varies from day to day and would suit someone who loves books, culture and helping support our community to access a range of resources.

You can view the full job spec on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.
Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply
If you would like to find out more information about this role before applying, please contact Tina Beatson, Venue Supervisor for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 4 April 2024.

Interviews will take place on Thursday 18 April 2024.

Are you passionate about the environment? Or an excellent communicator keen to inspire all ages? Or looking to gain valuable experience in conservation?

At Whale and Dolphin Conservation (WDC) our vision is for a world where every whale and dolphin is safe and free. We are looking for a dedicated summer Assistant to join our team at the Scottish Dolphin Centre, in Moray, Scotland.

The Visitor Centre is based in a beautiful location at the mouth of the River Spey. The largest bottlenose dolphins in the world can be seen feeding regularly along with ospreys, seals and a huge variety of other wildlife.

You will provide excellent customer service and a warm welcome to visitors in the centre. You will deliver interpretation about the bottlenose dolphins, seals and other wildlife of the Moray Firth, lead tours, and undertake land-based dolphin watches at the Centre. Training for these activities will be provided. This is a seasonal role running from June to September, working 5 in 7 days and you will be expected to work weekends.

You will be supported by volunteers and the WDC Scottish Dolphin Centre team. Experience in interpretation and wildlife tourism would be advantageous but not essential as training will be given.

Employment: 5 days a week, regular weekend work required. 30 hours per week, working either 9:30-4:30pm or 9am – 4pm.

Salary: £20,820 pro rata

Closing date: 2nd April, 5pm
Interviews: 23rd and 24th April at the Scottish Dolphin Centre
Starting date: 4th June 2024
Finish Date: 30th September 2024

Please send completed forms to hr@whales.org writing SDC A 24 in the subject line.

KEY PURPOSE
To clean and maintain areas in Brodick Castle, the Woodland Café, the Red Squirrel Kiosk and Shore Lodge Bunkhouse including the toilets at Brodick Castle, Woodland Café and the Countryside Centre and general cleaning to the staff areas with-in the Castle to include staff toilet, offices, and corridors. The VSA-Cleaner should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the properties all year-round including events and functions.

KEY RESPONSIBILITIES

The VSA-Housekeeping is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping all visitor services areas as always outlined in the Key Purposes of the role clean and functional and following best practice. Cleaning and maintenance of the site is key to ensuring all visitors have a satisfactory visit.

Specific duties include:

• To ensure that a high level of cleanliness is maintained throughout all areas you are responsible for
• Each VSA will be responsible for an area and will be expected to clean to the frequency and standards set out.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• General cleaning of surfaces (e.g., windowsills, skirtings/facings, and doors) as well as the cleaning of all sanitaryware.
• Replenishing toilet rolls, hand towels, soap etc. daily to always ensure plentiful supply.
• All VSAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e., recycling, and any other duties which are in line with the Castle’s Green Tourism Award standards.
• Complete change overs in the Shore Lodge Bunkhouse.
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• The VSA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.

Under the day-to-day direction of the Visitor Services Manager, and in liaison with others as necessary, the Estate Worker works at the Trust’s properties in North Perthshire to maintain the path network and boundaries at all properties including strimming, fencing and small repairs and to look after the car park facilities at Killiecrankie and the Hermitage, contributing to the property’s overall conservation and development, and its enjoyment by visitors.
The Estate Worker works with the VSS, Rangers, Conservation Volunteers and other volunteer groups to undertake other estate work as required.
KEY RESPONSIBILITIESAND ACCOUNTABILITES
The key purpose of the job is to ensure that the North Perthshire properties are managed and maintained to a high standard, being conscientious about conservation, the environment and your surroundings. The Estate Worker will be responsibly aware of the team/volunteers, health and safety and contributing to the overall conservation and development of the Trust and its enjoyment by visitors and supporters.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
People Management
 Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
 Works closely with other staff members and volunteers in North Perthshire.
 Regular interaction with members of the public of all ages and abilities.
 Occasional working with external contractors.
 Liaison with tenants and external partners.

Finance Management
 Not a budget-holder, but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment and resources.
 Responsibility for looking after the car park machines and for banking.

Tools/equipment
 Frequent user of driven vehicles such as the estate vehicle and vans.
 Frequent user of ‘powered’ tools such as strimmer’s/brush cutters leaf blower etc.
 Frequent user of hand-tools such as spades, forks, rakes, loppers, handsaws, fencing tools and secateurs.
 Occasional user of IT to assist with maintenance of records.

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Perth & Kinross and help generate the income that enables us to care for Branklyn Garden.
You will contribute to the smooth and safe running of operations in our Retail & Admissions area by maintaining excellent standards of service, sharing your knowledge about the garden and the products sold in the gift shop and optimising opportunities to generate income including membership sales.
Visiting the tearoom is an essential part of the visitor experience and the role of the Visitor Services Assistant is to make it a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in tearoom presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at Branklyn Garden (including but not limited to):

To provide a consistently high standard of visitor care at all times when:
• Welcoming visitors in the Retail & Admissions area, ensuring they have all the necessary information to make the most of their visit to Branklyn Garden and processing any purchases in a friendly, efficient and knowledgeable manner.
• Assisting in Food & Beverage preparation and service, (including awareness of ingredients / allergens) and stock management.
• Answering any visitor queries about the garden, our retail products or our food & beverage offering.
• Checking visitors are enjoying their experience at Branklyn Garden and enquiring whether all their needs are met.
• Promoting the National Trust for Scotland brand to include our membership scheme, relevant campaigns, events and our places throughout Scotland.

To maintain excellent standards of site and personal presentation at all times
• Assist with the general ongoing operational servicing and delivery of visitor and team facilities across all areas of the property.
• Maintain high standards of presentation including gift shop displays and plates of food in the tearoom.
• Ensure the property is ready to accept and welcome visitors / guests by the set operational times.
• Check the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
• Wear correct uniform, name badge and PPE as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Baking and food preparation skills.
• Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.

Job Title: Library Assistant
Contract Type: Permanent
Salary: £23,633 – £25,829 per annum (pro rata)
Grade: FC04
Hours: 20.5 hours per week (Thursday, Friday, Saturday)
Location: Templehall Library, Kirkcaldy
Job Reference: ON000489

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Library Assistant to join our team at Templehall Library. The post is for 20.5 hours per week across Thursday, Friday and Saturday. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.

How to Apply
If you would like to find out more information about this role before applying, please contact Lisa Penman, Venue supervisor for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and return this along with our completed equal opportunities form to HR.FCT@onfife.com.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 4 April 2024.

Interviews will take place on Wednesday 17 April 2024 at Duloch Library, Dunfermline.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions of large groups and individuals, making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Arduaine Garden a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s Natural Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• welcoming visitors to the site and processing their admission in a friendly, efficient and knowledgeable manner;
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
• welcoming International visitors and aiding with specific needs.
• welcoming large groups in an efficient and warm manner
• answering visitors’ queries about the site, education facilities and the local area;
• housekeeping duties
• providing information about the site, its history, contents, offers and merchandise;
• promoting National Trust for Scotland brand to include our Membership scheme,
• events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.
• To maintain excellent standards of site and personal presentation at all times:-
• the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required;
• ensuring site is ready to open and welcome visitors by the set opening time;
• wearing correct uniform, name badges, or PPE as required;
• reporting all instances of damage and wear and tear issues promptly to your line manager;
• working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
• to work towards and achieve weekly membership and visitor data targets

As a front-line member of the Engagement team your job is give an amazing welcome and tell the story of the Culloden Battlefield. You will be working in the gallery delivering handling workshops, delivering daily tours in the peak season, costumed presentations and facilitating school and military programmes as well as supporting in other departments.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.