Visitor Services

Brand Home Guide

Caol Ila Visitor Centre

Permanent, full-time

We have an outstanding opportunity to join our dedicated team at our Caol Ila Visitor Center as a Brand Home Guide.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Membership discounts and product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

The Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you.

Visitor Assistant

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role Profile

As the face of V&A Dundee, our Visitor Assistants facilitate a world-class experience for our visitors, in a safe, secure and accessible environment, supporting our mission to inspire and empower through design.

Working across our galleries, welcome areas and ticketing positions, our Visitor Assistants will put the Visitor journey at the heart of everything that they do, creating a positive and memorable experience for all visitors and providing a tailored welcome as they arrive at the museum. They will greet visitors proactively as they enter our galleries, offering assistance and being present and available to answer queries and share knowledge and stories, developing a deep understanding of our building, objects and exhibits, and speaking confidently and engagingly about these with our visitors. They take pride in the museum’s appearance, see every day through the eyes of a visitor and question everything that does not look, or work perfectly.

Duties and Responsibilities:
To be a confident, proactive, approachable and visitor focused individual, helping visitors to engage with the museum and collections, whilst maintaining a consistent, engaging and professional manner at all times.

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

To be a responsible and visible presence for an area of the museum on a daily basis, actively walking the galleries, carrying out invigilation duties and ensuring the safety and security of the exhibitions, objects and visitors.

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall visitor experience, and communicating confidently to ensure this is achieved.

Ensure that the museum is always presented to the highest standard, carrying out light cleaning, tidying and maintenance duties as required.

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

To be able to respond quickly and efficiently to all incidents, near misses and emergency and evacuation procedures, by clearing and securing areas when necessary and ensuring the safety of visitors and colleagues by reporting issues through the appropriate channels.

To promote equality, diversity, and inclusion within the museum, ensuring that visitors and colleagues are treated with respect and dignity, and to actively contribute to developments that support the museum strategy for widening access.

To be committed to and promote health and safety, ensuring familiarity with all the museum’s health and safety policies and procedures.

To be always presentable and approachable, wearing the uniform pieces provided whilst in all public areas.

To attend training courses as required.

To comply with all the museum’s HR, retail, cash and stock handling procedures.

To carry out other ad hoc duties, instructions or reasonable requests required by the business by the Management team within the Visitor Operations Department.

Deadline for applications: no later than 17.00, 07 March 2024. Group interviews will be held on 15th March 2024.

Working hours will be 20 hours per week on a rotational basis on site, Monday-Sunday, including a variety of shift timings and regular evening and weekend work to support our daily operations and exciting out-of-hours events. Our Duty Managers will set your rota each month. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

Library Assistant

Contract Type: Permanent
Salary: £23,633 – £25,829 per annum (pro rata)
Grade: FC04
Hours: 11.75 hours per week working Thursday and Saturday
Location: Cowdenbeath Library
Job Reference: ON000481

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Library Assistant to join our team at Cowdenbeath Library. The post is for 11 hrs 45 mins per week across Thursday and Saturday. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time.

How to Apply
If you would like to find out more information about this role before applying, please contact Shirley Ballingall, Venue supervisor for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and return this along with our completed equal opportunities form to HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 7 March 2024.

Interviews will take place on Monday 18 March 2024 at Cowdenbeath Library.

Easter Events Assistant (Seasonal)

This Easter we have egg-citing Easter Activities taking place at Fort Douglas where adventurers can enjoy a fun-filled scavenger hunt or crack on with some egg decorating. We might even have an egg-stra special guest hopping in to say hello!

We have seasonal opportunities for enthusiastic and energetic individuals to help us deliver our easter activities. If you can help keep our young visitors engaged and want to work in a fun environment with like-minded people then we would love to hear from you!

• Are you friendly and brimming with enthusiasm?
• Can you demonstrate excellent interpersonal skills and the ability to interact with a wide range of people?
• Do you have strong customer service skills and an understanding of the individual needs of our visitors?

This is a seasonal role, starting the week beginning the 25th March until 7th April with the potential of employment being extended beyond this. Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date is 6 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Weekend Car Parking Assistant

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park which is a pull for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

We are looking for a Car Parking Assistant to assist our visitors with parking and help keep traffic moving over the busy weekend period. With a friendly and professional approach, you will process contactless payments, direct customers to spaces and patrol parking areas. You should demonstrate a positive attitude and good people skills.

• Do you enjoy working outdoors, helping people and have great communication skills?
• Can you demonstrate excellent customer service skills?
• Do you have the maturity and confidence to deal with challenging situations when required?

You will normally work 6 to 14 hours on Saturday and/or Sunday each week and these will increase over the holidays and peak season.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 6 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Facilities Officer

Hours: Full-Time (40 hours per week, worked Mon-Fri between the hours of 7am and 6pm)
Duration: Permanent
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN), and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Facilities Officer to join the team.

Working with the Senior Facilities Officer and reporting directly to the Visitor Experience Managers, key responsibilities will include:

– Receiving and dealing with deliveries.
– Exterior cleaning and weeding.
– Basic maintenance/DIY tasks.
– Caring for planters and hanging baskets.
– Valeting, charging and driving company vehicles.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in a fast-paced environment.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Facilities Officer to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 20th March 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Brand Home Host

Seasonal work in our Brand Home team, communicating our story, spirts and brand through 5 star experiences.

Hosts are responsible for providing a world class service to guests at Holyrood Distillery. They will conduct guided tours, work within our on-site bars, hosting events; actively promoting the brand, products, and experiences. They will also be asked to perform other duties across the distillery which will involve working within the shop, taking bookings, and assisting with admin tasks.

They will have responsibility for the daily stock and presentation of the Distillery, including the sale and up-sale of spirit and shop products, tastings, pouring and presenting drinks, and other related activities.

Hosts will be the face of Holyrood Distillery – so must be passionate and knowledgeable about our products and experiences; and be a genuine people person with a passion for Edinburgh and our place in it.

Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

Please see job description below for more information.

If you are interested please send across your CV to Isla@holyrooddistillery.co.uk by the 31st of March 2024.

Brand Homes Duty Manager (Rosebank)

Are you looking for your next opportunity where you can combine your passion for leading a team and providing exceptional visitor experience? Well, this may be the perfect role for you…

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Setting the Scene…

The revival of the Rosebank Distillery, located in the heart of Falkirk, is well and truly underway and we’re very proud of the results.

Once revered by whisky connoisseurs the world over as the ‘King of the Lowlands’, we (Ian Macleod Distillers) were thrilled to acquire the Rosebank site and brand back in 2017, following its previous closure in 1993. Promising to breathe new life into the Distillery and honour it’s unique production technique, we have put significant investment into reviving the Distillery to its former glory.

In the summer of 2023, we were delighted that our Production team were able to gain access to the Distillery, and for the first time in 30 years’, the stills were fired up and we were producing Rosebank again – a very special moment for us indeed!

With the final construction work and the finishing touches in our Brand Home (visitor attraction) now nearing completion, we have our sights set on our next major milestone… opening the doors and welcoming visitors into this iconic Distillery from Summer 2024 – a very exciting time for both us and the local community in Falkirk!

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Our opportunity…

At the heart of our brand, product and experience are our people – it’s our people who make all of the magic happen and so, as a brand new visitor attraction, we are undertaking our final preparations to welcome visitors from all over the world. A critical element to our success here will be ensuring we have the right team in place, leading the way and delivering exceptional visitor experiences.

With that in mind, we are delighted to now formally welcome interest in our 3 x Brand Homes Duty Manager opportunities. These are brand new roles which will report into our Distillery Experience Manager and form part of our core on-site management team on a permanent basis.

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Role Purpose…

These roles will be responsible for leading a team of Distillery Ambassadors (c. 10 direct reports to each Duty Manager) in the delivery of tours, tastings, events, trade visits and all visit related activity to a high standard. This is a unique and exciting opportunity as the successful candidates will play a pivotal role in establishing a brand new team and developing the culture which will make this a great place to work. If you are a strong people manager and are looking for a new challenge, with a true passion and dedication to providing exceptional visitor experience in a warm and friendly environment, this could be the perfect opportunity for you…

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Who We Are Looking For…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have exceptional customer service and people management skills, ideally within a visitor attraction and/or hospitality environment. Previous experience within the whisky and spirits industry would be beneficial but not essential. In addition, previous experience of establishing and developing a new team and/or site would be advantageous.

We are looking for someone with a charismatic, warm and engaging personality, who is able to lead a successful team of individuals, establishing a warm and friendly culture. An effective communicator who can build strong relationships, and work together with the team to deliver a seamless service which will excite and delight our customers. We are looking for candidates who have an eye for detail and a drive for ongoing improvement!

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous.

Candidates must also have a true and authentic passion for our Rosebank brand and be able to help translate brand values and ethos throughout all aspects of the operational world.

Due to the nature of our operation and these roles, we are looking for candidates who have flexibility in their availability as roles will be offered on a flexible 4 from 7 day basis (equivalent of 36 hours per week) including occasional evenings and regular weekends to facilitate our tour and event offering.

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Next steps…

If after reading through, you still find that all of this really excites you, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of this combined with a positive, fun and engaging personality and attitude, then do get in touch!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Rosebank Recruitment Event

Rosebank Recruitment Event: Sunday 10th March & Tuesday 12th March 2024
Brand Homes Job Opportunities

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Our Story…

The revival of the Rosebank Distillery, located in the heart of Falkirk, is well and truly underway and we’re very proud of the results.

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Our Job Opportunities…

At the heart of our brand, product and experience are our people – it’s our people who make all of the magic happen and so, as we continue with our final preparations, we are delighted to now kick start the recruitment of our future Rosebank Brand Homes team…

We are therefore looking for kindred spirits to join us as we embark on this exciting next chapter of our story, with a number of full and part-time vacancies available including:

– Distillery Ambassador (Visits)

– Distillery Ambassador (Retail & Admissions)

– Housekeepers

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Recruitment Events…

We would very much welcome the opportunity to meet with interested candidates through our Rosebank Recruitment Event, with multiple events available across Sunday 10th March and Tuesday 12th March (see ‘Event Details’ for more information).

This will be the perfect opportunity to come along, meet the team and learn more about our roles. It will also give us an opportunity to meet you and assess your potential suitability for one of these exciting job opportunities.

Following the events, we will be holding group interview assessments during week commencing 25th March 2024 with potential candidates who have been shortlisted from our Rosebank Recruitment Event, before making our final decision. We are then aiming to have the successful candidates join us in late April / early May for the induction training, in advance of our opening in Summer 2024.

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Who We Are Looking For…

Warm, friendly, engaging and charismatic individuals, who share a true passion for Rosebank and providing exceptional visitor experiences

Someone who is reliable, with a positive work attitude and flexible approach to their availability due to our 7-day operation (advanced schedules will be provided!)

Applicants must be at least 18 years of age due to the nature of our industry and hold the appropriate eligibility to live and work in the UK

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What We’ll Provide You…

A permanent role with a guaranteed monthly income based on our annualised hours contract

A highly competitive hourly rate of £12.60

A generous benefits package including enhanced annual leave, company pension scheme, product discount to name but a few…

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Event Details…

To provide flexibility, we will be facilitating three separate events across two dates as follows:

Event 1: Sunday 10th March 2024 @ 10.00am
Event 2: Sunday 10th March 2024 @ 14.00pm
Event 3: Tuesday 12th March 2024 @ 18.00pm

Please note, all interested candidates should arrive at their preferred session at the specified start time shown above due to the format of our event.

*Due to final interior works and current limited parking at the Distillery, we will be facilitating our Rosebank Recruitment Day at the Falkirk Football Stadium in the Kevin McAllister Stand, Brockville Suite – 4 Stadium Way, Grangemouth, Falkirk, FK2 9EE

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Event Format…

The check-in desk will open 15 minutes ahead of the session start time and is located on the ground floor.

– Take a seat for our welcome presentation where you can meet the team, learn more about us and our job opportunities.

– We’d then invite you to stay on and attend a ‘first impression’ assessment with one of our hiring team so we can get to know a little more about you and your interest our vacancies (c. 5-10 minutes).

– Whilst you wait, feel free to grab a tea or coffee and have a chat or ask questions to some of our colleagues who will also be on hand!

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Next Steps….

We would be delighted to welcome as many interested candidates as possible along to our Rosebank Recruitment Day. As a next step, we would ask you to register your interest in attending where we will collate some basic information.

On the day itself, we would just ask you to bring your best self and be ready to have a brief one to one with one of our hiring team – there’s no need to bring your CV (unless you’d prefer to have this for your own reference).

Please note, due to capacity limits, we may close registration early dependent on the volume of interest received, therefore if you are interested in a role with us, we would encourage you to register as soon as possible.

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Alternative Roles and General Opening…

If our Brand Homes opportunities aren’t quite what you’re looking for, then please visit our careers website (www.ianmacleod.com/careers) for information on our other current vacancies, or alternatively, if there are no suitable roles available that match your skills and experience, you can register your details in our speculative interest talent bank.

If instead you are looking for more information on the Distillery itself, or our opening plans, then please visit www.rosebank.com where you can sign up to become part of our Rosebank family for the latest news and updates, or alternatively you can follow us on Facebook and Instagram.

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Who Are Ian Macleod Distillers…

Rosebank is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Edinburgh Gin, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our exquisite brands.

We are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.

Our ideal candidate will have a passion for customer service, is able to thrive on a fast paced environment, with excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation. Catering, housekeeping, admissions, membership sales and retail are all part of a normal operating day in our cluster.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks and housekeeping are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Holmwood and Weaver’s Cottage teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail or catering displays remain stocked, tidy, and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise working with the rest of the property team.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.
• Be able to communicate accurately with the VSS and VSM team.
• Support our volunteers teams across all sites.

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at Holmwood House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You will contribute to the team property targets and work well within a team.

• You will deliver 30 min guided tours of the property to visitors, understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• To provide excellent customer service
• Helping conservation clean to strict rules and procedures.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team.
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

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Brand Home Guide

Visitor Assistant

Library Assistant

Easter Events Assistant (Seasonal)

Weekend Car Parking Assistant

Facilities Officer

Brand Home Host

Brand Homes Duty Manager (Rosebank)

Rosebank Recruitment Event

Visitor Services Assistant

Visitor Services Assistant

Visitor Services Assistant

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