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Visitor Services

Tidy Team Assistant

OVERVIEW OF THE POST

As a key support to the Senior Driver & Tidy Team Assistant , the Tidy Team Assistant ensures the cleanliness of the site to a consistently high standard which contributes to the overall visitor/site experience.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated tidy team team is made up of three team members, who work in shifts to ensure the cleanliness of the site, this team also operates the rides on site, however this specific role does not include the operating of the rides. This role also works closely with the Facilities Manager, who ensures the maintenance and landscaping of the site is completed.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Customer Experience
• Meeting customers face to face and answering their questions
• Advising customer of routes around the site

Site Cleanliness
• To carry out appropriate cleaning of areas as directed by the Operations Manager and Senior Drive & Tidy Team Assistant, these include but not limited to:
◦ Daily litter picking
◦ Regular toilet checks and cleaning throughout the day-to-day
◦ Cleaning of play areas
◦ Deep cleaning Bones and Stones, the Bouncy Pillows, the Paraffin Works and the Adventure Zone on a regular basis
◦ To assist with the removal of rubbish from the site litter bins on a regular basis
• Report any issues that are found on-site to the Operations Manager or the Senior Driver & Tidy Team Assistant
•

Health and Safety
• To assist with the carrying out daily and weekly compliance checks on play equipment around the site.
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• To comply with necessary Health and Safety guides and procedures
• Report all instances of damage and wear and tear issues promptly to the Operations Manager

Maintenance
• Provide support to the Maintenance Team with planned and unplanned issues that arise on site.

General
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Working harmony with all other departments
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Driver and Tidy Team Assistant

OVERVIEW OF THE POST

To provide a wide-range of services to support Almond Valley and also its visitors. The role is made up of three parts, one is to ensure that the site rides (train and tractor) operate to the advertised timetables; two is to ensure the cleanliness of the site is maintained; and three is to provide basic maintenance support to the maintenance team.
Due to the nature of this role the successful candidate needs to be over the age of 21 and hold a valid full UK driving license.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated tidy team team is made up of three team members, who work in shifts to ensure the cleanliness of the site, this team operates the rides on site. This role also works closely with the Facilities Manager, who ensures the maintenance and landscaping of the site is completed.

SCOPE OF DUTIES
Key Responsibilities, Duties and Objectives

Customer Experience & Ride
• To open and close the various play areas and rides around the site, ensuring they are safe for the visitors to operate and the site is left secure at night.
• Meeting customers face to face and answering their questions
• Advising customer of routes around the site
• Board passengers onto the tractor and trailer and the train rides
• Drive the narrow gauge train and the tractor and trailer on a dedicated route around the site.

Site Cleanliness
• To carry out appropriate cleaning of areas as directed by the Operations Manager
• Housekeeping, maintaining public and retail areas are suitable tidy, including toilets, hand wash stations and play areas.
• To take responsibility for the removal of rubbish from the site litter bins on a regular basis and to litter pick and remove any items of rubbish left on site.

Maintenance Tasks
• To carry out planned necessary maintenance of areas as directed by either the Operations Manager or Facilities Manager
• Carry our appropriate general repairs, and maintenance of areas as requested by Management

Health and Safety
• To ensure that the Railway Handbook is followed while operating on the train or tracks
• To follow practices and procedures while operating the tractor and tailor.
• To carry out daily and weekly compliance checks on play equipment around the site.
• While undertaking the maintenance tasks, procedures are followed relating to the task being carried out.
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• To comply with necessary Health and Safety guides and procedures
• Report all instances of damage and wear and tear issues promptly to the Operations Manager

General
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Working harmony with all other departments
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Cleaner

OVERVIEW OF THE POST

To undertake a range of domestic and auxiliary duties keeping Almond Valley Heritage Centre clean and tidy. Working effectively as part of a cleaning team, with responsibility for cleaning and maintaining both public and private areas to a consistently high standard in contribution to the overall visitor/site experience.

INFORMATION ABOUT TEAM

You will form part of the Visitor Operations Team, lead by the Operations Manager. The small dedicated cleaning team is made up of three cleaners, who work in shifts to ensure the cleanliness of the site.

SCOPE OF DUTIES

Cleaning Tasks
• Perform a full clean of the Museum, Office, Tearoom, Toilets, Soft Play and other indoor areas at the end of the night in preparation for the next day.
• Sweep, Mop and Vacuum/Polish all the floors.
• Wiped down/Dust all surfaces.
• Remove waste bins, pick up rubbish.

Site and Personal Presentation
• As and where necessary to wearing the correct uniform, name badge, or PPE.
• Report all instances of damage and wear and tear issues promptly to the Operations Manager
• Working harmony with all other departments

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with the Operations Manager.
• To comply with necessary Health and Safety guides and procedures

General
• Represent Almond Valley at all times by being smart in appearance and presentable whilst behaving in an appropriate manner in line with our cultural values.
• Work in a responsible and safe manner at all times adhering to Health & Safety, safe working practices and our policies and procedures.
• Such other reasonable duties as and when required by your Line Manager.
• The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the role.

Planetarium Presenter

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Planetarium Presenter to deliver high quality planetarium experiences for a variety of audiences and act as a champion of science communication. The post holder will support the Planetarium Coordinator with day to day operations, and will have sole responsibility for special evening planetarium events.

The successful candidate will be confident with excellent interpersonal and communication skills, with a demonstrable interest in astronomy, either academic, amateur, or science communication. You will have experience of working with the public, children and community groups, and will be inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description below and visit the Jobs and Volunteering section of our website to apply.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Tour Guide/Crew member

Come and join our team. Permanent and seasonal opportunities.
Tour Guide Crew member – Permanent Full Time Salary £25k+ pa
General Crew Member – Seasonal Full Time and Seasonal Part Time £13 per hr

Weekend working essential and occasional evening shifts required.
Experience in hospitality preferred.
Full training will commence 4th March 2024

For more info, email Debi@cruiselochness.com

Curator – City Arts Centre (12 months fixed term)

Based at City Art Centre, the Curator – Temporary (12 months fixed term) develops, manages and curates programmes of art exhibitions and collection displays for a variety of different audiences. They are part of a team which manages the policies, strategies, objectives and targets for the core areas of interpretation, care and development of the Council’s Museums and Galleries collections and exhibitions, which include Recognised Collections of National Significance.

This post is subject to a basic disclosure check.

MAJOR TASKS/JOB ACTIVITIES

Develops, manages and curates programmes of exhibitions and collection displays for a variety of different audiences.
Undertakes a programme of professional research into exhibitions and collections.
Devises interpretation and information for exhibitions and collections.
Manages exhibitions and loans contracts, adhering to the procedures for insurance, transportation, loan agreements, condition reports, environmental conditions and security.
Provides specialist advice on care and interpretation of exhibitions and the fine art collection to public programmes, retail, visitor services and other curatorial colleagues.
Assists with the physical and preventative care, documentation and digitisation of exhibitions and collections.
Seeks feedback from stakeholders and undertakes post-project evaluations in order to contribute to the improvement of the service.
Manages and processes exhibition proposal submissions.
Sources external exhibitions and initiates partnership projects with artists and other organisations.
Cares for the collections according to professional standards and requirements.
Develops collections, including managing the process of acquisitions through auctions or private sale.
Manages schemes which widen access to collections externally.

Requirements
EXPERIENCE

Experience of creating and co-producing exhibitions for and with people of all ages and abilities
Experience of interpreting collections for a range of audiences with diverse access needs
Experience of engaging audiences with collections through in-person and digital exhibitions, events and publications
Experience of working in partnership with local authorities, third party organisations, and other museums and galleries on development of projects, programmes and exhibitions
Experience of providing curatorial and professional advice for a range of stakeholders
KNOWLEDGE, SKILLS AND UNDERSTANDING

Excellent communication and inter-personal skills
Ability to work independently and as part of a team
Understanding of best practice collections management procedures and sectoral standards i.e. Museum Accreditation
Knowledge of caring for and developing collections
Ability to deal with enquiries from visitors, researchers and users
Demonstrable skill in managing projects and budgets
Understanding of health and safety policies for people and collection items
QUALIFICATIONS

University degree in museum or heritage studies, or equivalent
JOB SPECIFIC REQUIREMENTS

Observance of Council policies and Museums Association Code of Ethics
Understanding of guidelines, legislation and policies relating to the care, development and management of artworks and artefacts including loans, transportation and insurance
Ability to work across Council departments and with external partners, stakeholders, community groups and third party organisations in the successful delivery of service objectives
Ability to share resources by working with Council colleagues and external local and national institutions in the delivery of exhibitions and projects
Responsibilities
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Visitor Experience Assistant – Transport

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant within the Transport team.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The main responsibility of the post holder will be to drive and operate the courtesy shuttle bus that provides visitor transport to the entrance level of The National Wallace Monument. Other responsibilities will also include general, light maintenance duties in and around the grounds of the visitor attraction as and when it is required.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to, and that the attraction grounds are being consistently maintained to the highest possible standard.

All applicants must hold a valid UK driving licence and be able to provide the relevant category of vehicles that they are entitled to drive. Driving experience in a similar position is desirable.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Visitor Experience Assistant

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction. The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering. They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Assistant Curator

Glasgow Life

Assistant Curator
£28,570.33 – £32,352.00
Location: Glasgow Museums Resource Centre, 200 Woodhead Road, G53 7NN
Ref: GLA11424

Glasgow Life is looking for an Assistant Curator to join us on a full-time fixed contract for a period up to two years. This post is funded by the Dugald Lindsay Charitable Trust and will be known as the Dugald Lindsay Assistant Curator, focusing on art and world culture collections. You will be joining our in-demand museums service. You will be part of a dedicated team which supports the largest museum service in the UK outside London with 10 venues across the city and a collection of over one million objects that is one of the finest in Europe.

More about our Museums teams
As Dugald Lindsay Assistant Curator you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As Dugald Lindsay Assistant Curator you’ll be an integral part of the team by assisting with the research and documentation of the collection and assisting with interpreting and disseminating knowledge of the collection to a wide range of audiences through developing new displays, publications and other collections-related projects and contribute to the public programme through talks, tours, handling sessions and other activities

The candidate
If you’re interested in joining us as Dugald Lindsay Assistant Curator you’ll need:
• Degree or equivalent experience in a relevant subject area
• Knowledge of art and world cultures museum collections
• Demonstrate an understanding of museum standards
• Demonstrate a commitment to working with diverse communities
• Excellent communication skills, written and verbal.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit Assistant Curator (Fixed Term) – GLA11424 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 11th February 2024

Visitor Services Assistant

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Geilston Garden a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotlands’ Natural Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner
– answering visitors’ queries about the site, education facilities and the local area;
– housekeeping duties
– assisting in the day to day running of a small catering offer
– providing information about the site, its history, contents, offers and merchandise;
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.

To maintain excellent standards of site and personal presentation at all times –

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emtyping waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required;
– ensuring site is ready to open and welcome visitors by the set opening time;
– wearing correct uniform, name badges, or PPE as required;
– reporting all instances of damage and wear and tear issues promptly to your line manager;
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
– to work towards and achieve weekly membership and visitor data targets
Financial Responsibilities –

Visitor Services Assistant – Housekeeping

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

PITMEDDEN GARDEN
Pitmedden Garden is a popular visitor attraction for tourists and locals alike.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Pitmedden Garden (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

Seasonal Gardener

Haddo House

Haddo House is located around 5 miles from the village of Tarves, set within extensive country park, it is a magnificent example of a Scottish stately home in the Palladian style. The elegant and luxurious interior are home to an extensive art collection, including 85 paintings of Aberdeenshire castles by acclaimed Victorian artist James Giles

An exciting opportunity to be a part of the on-going development of the Haddo House terrace gardens. The gardens are a vibrant and exciting garden to work within.

Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art. We are seeking a suitably skilled and motivated individual to join us to continue its reputation and extend its interest to all visitors.

Outside the terrace garden, there are a series of informal lawns and landscape trees which lead the visitor in to the wider designed landscape and join with the Country Park and the impressive Scots Mile.

This regionally significant House and the wider country park welcome over 200,000 visitors a year; a competent and enthusiastic gardener is required to complete and compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential.

JOB PURPOSE

Under the direction of the First gardener in the first instance but reporting to the Head Gardener, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Grass-cutting, strimming, hedge-cutting and raking/collection
b. Cutting of lawn edges
c. Hand-weeding of beds and borders
d. Weeding, watering and feeding
e. Planting out ( under direction of staff)
f. Application of mulches

2. Assisting with general property maintenance duties and for the maximum safety of, and enjoyment by, visitors. Activities may include:
a. Refuse disposal
b. Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:
a. Responding to general visitor enquiries
b. Assisting at events held within the garden or on the estate

4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labeling.

5. Working with the full time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership

6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering

7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

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