Visitor Services

Are you an experienced Housekeeper looking for a new, exciting and unique working environment?

Do you have a passion for high standards; confidence in the day-to-day running of a busy 5-star housekeeping role, positive pro-active attitude, organised with meticulous, cleaning, hygiene and safety standards?

The Clydeside Distillery is a 5-star Visitor Attraction in Glasgow. We are agile, professional and fast-paced.

You will work with a dedicated and truly hard-working team to offer our guests a wonderful experience. Ensuring that our housekeeping standards are consistently high, having an eye for detail and working with our operations Manager to ensure our standards are upheld.

We are looking for someone with experience working in a similar role within Housekeeping, ideally from a hospitality setting.

Duties:
– Clean and maintain designated areas in residential or commercial buildings
– Dusting, sweeping, vacuuming, mopping floors
– Cleaning and sanitizing bathrooms, kitchens, and common areas
– Changing linens and making beds
– Emptying trash and recycling bins
– Restocking supplies such as toilet paper, paper towels, and soap
– Reporting any maintenance issues or damages to the supervisor
– Adhering to safety guidelines and protocols

Requirements:
– Previous experience as a housekeeper or in a similar role is required
– Attention to detail and thoroughness in cleaning tasks
– Ability to work independently and follow instructions
– Good time management skills to complete tasks efficiently
– Physical stamina to stand, bend, lift, and carry items for extended periods of time
– Excellent communication skills to interact with clients or team members.

Please submit your resume along with any relevant experience or references. We look forward to reviewing your application!

Job Types: Permanent, Full-time

Salary: £11.00 per hour

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount
Transport links
Schedule:

8 hour shift
Day shift
Monday to Friday
Weekend availability
Ability to commute/relocate:

Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:

Housekeeping: 2 years (required)
Language:

English (required)

Regional Coordinator
Location: Lagavulin Visitor Centre

Full Time

12 months Fixed-Term Contract

Closing Date – 8th October 2023

The Regional Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences. You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 of our Brand Homes (Caol Ila, Lagavulin and Oban).

The role is site based at the Lagavulin Brand Home and will require regularly travel to Caol Ila Brand Home and occasional travel to Oban.

Top Accountabilities

Responsible for managing Brand Home mailbox’s
Co-ordinate and manage site training requirements
Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
Managing purchase to pay processes
Support Assistant and Regional Brand Home Manager with legislative and corporate compliance admin
Support Assistant and Regional Brand Home Manager will planned and ad hoc administrative duties
To be successful in this role:

2+ years’ experience in an administrative position
Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Proficient in Microsoft applications
Be familiar with customer service standards
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Valid driving license and access to a vehicle – this role will include regular travel across the Brand Homes
Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance and membership discounts
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings.

We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Create a future worth celebrating!

Hours: Full Time – Monday to Friday, 9am-5pm
Duration: Permanent
Pay: £25,000 per annum

We are looking for an exceptional person to join our Visitor Experience team. This position presents an exciting opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction with an outstanding reputation for quality and customer experience. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
– Performance and loyalty payment scheme
– Free car parking for staff
– Life Assurance
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need: strong communication skills, an eye for detail, good organisational skills, a positive and flexible approach when managing a busy and varied workload. Tasks may include, coordinating bookings, maintaining supplier lists, providing administrative support for various initiatives, and handling departmental recruitment activities.

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson and Colin Purnell
Visitor Experience Managers
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre which has museum accreditation status houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems;
• Cash handling/reconciliation experience;
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department;
• To support VSM-Retail in creative merchandising of shop displays;
• A passion for product and best in class product knowledge;
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies;
• Deputising for the VSM-Retail in their absence as required;
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards;
• Being a leader within the team and taking a proactive approach to problems;
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

SCOPE OF JOB

People Management
• Not a line manager; however, will have a supervisory and leadership role within the Retail team;
• To support team members with CoreHR system;
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g., Regional Retail Manager North West);
• Will work closely with suppliers and outside contractors;
• Will have regular (daily) interaction with members of the public.

Finance Management
• Not a budget-holder however will be expected to take responsibility for effective management of Trust resources in the allocated areas;
• Share Cash Handling/Reconciliation duties with other senior staff, as appointed by VSM-Retail;
• Train staff in EPOS and cash handling/reconciliation as required;
• To assist the VSM-Retail with accurate stock control procedures (write-off/wastage etc.), stock taking and delivery discrepancies.

Health & Safety, Food Safety, the Environment:
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health & Safety and Environment policies and guidelines, Food Safety legislations and procedures including Waste Disposal and Allergens;
• To record and report all accidents within the location, adhering to Trust procedures;
• To assist VSM-Retail in maintaining appropriate SSoW records are regularly updated;
• To assist VSM-Retail establish and maintain location housekeeping schedules;
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees;
• To promote and encourage environmental improvement initiatives as appropriate within the property.

As part of the team which cares for outdoor spaces in the Trust’s care in North Perthshire, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.
You will share your enthusiasm for the outdoors and passion for the countryside with the visitors who come to explore these popular properties in North Perthshire.
You will work out in the landscape, on walking routes, in our parking areas, across our sites in North Perthshire (Dunkeld, the Hermitage, Killiecrankie, Linn of Tummel and Craigower Hill), acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.
You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Trust for Scotland sites.
You will contribute to the long-term sustainability of North Perthshire Ranger service through income generated at paid-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

As Caretaker you will support the Facilities team ensuring that the needs of our visitors, colleagues, and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

This is a hugely varied, rewarding, and exciting role. No two days are the same and you will be “hands on” in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting place to work: https://www.youtube.com/watch?v=DX5eLTOzL0g.

• Do you have caretaking experience?
• Can you engage with a wide range of people?
• Are you organised, flexible, and able to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness may be required. A full UK driving licence is essential. Supervisory experience will be an advantage.

Interested? Please email your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

Closing date for applications is 27 September.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/