Visitor Services

Contract Type: Temporary (18 months)
Grade: FC03
Salary: £20,460 – £21,681 per annum (pro rata)
Hours: 22 hours per week
Location: Methil Heritage Centre, Levenmouth
Job Reference: ON000433

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Museum Assistant to join our team in Levenmouth. The post is for 22 hours a week and is on a fixed term basis until March 2025. Your days of working will flex to meet the business needs and this will include weekend and evening working.

With project funding, OnFife is investing in relevance-based community engagement work in Levenmouth, exploring opportunities to build and strengthen our service provision across the area including from our existing venues, Methil Heritage Centre and Buckhaven Library & Museum.

You’ll work as part of a team to provide a friendly, efficient and effective first point of contact for OnFife customers and visitors to the Heritage Centre. This includes providing information, support for visiting groups, responding to Family and Local History enquiries and assisting with museum object handling and preparing gallery spaces.

You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full job description on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.
Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply
If you would like to find out more information about this role, you can contact Chris McLean, Head of Cultural Heritage & Wellbeing. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and return this along with a completed equal opportunities form to HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is Sunday 27 August.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Permanent, Part-time (26.25 hours)
Thurs Friday Sat alternate Wed
Salary £22,845 per annum pro rata
Plus generous benefits package

About the role

We are looking for an experienced traffic / security professional to join our team working in an amazing location in the heart of Edinburgh amongst magnificent, listed buildings.

Working mainly on the Mound Precinct, you will be responsible for safely managing vehicle access and egress outdoors while providing security and helping visitors to the Galleries. The position can be physically demanding as you will be standing for most of your shift and a love of working outdoors is a must.

You will be an important point of contact for all visitors therefore excellent customer service and strong communication skills are required. The role also involves maintaining accurate records and interacting with contractors and tradespeople in accordance with daily schedules. Strong health and safety awareness is required.

The difference you’ll make

Reporting to the Gallery Supervisor your responsibilities will include:

– Providing a high standard of security and visitor care, maintaining a professional manner and being the public face of the National Galleries of Scotland whilst welcoming and assisting visitors.

– Exercising control over vehicles entering and leaving the Mound Precinct.

– Supervising of contractors and trades people.

– Staffing fixed duty or access points including searching incoming baggage or containers as necessary.

– Maintaining accurate records.

– Assisting the public in emergency situations and resolving customer concerns and complaints.

– Supervision of members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.

– Manual handling tasks as well as light cleaning and portering duties.

– Adherence to Health and Safety guidelines.

– Proactively keeping up to date with our exhibitions, events and displays and to engage with the public on these, whilst also remaining vigilant.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Proven experience in traffic control management is essential.

– Previous experience of working within a Customer Services environment.

– Security experience and knowledge of Health & Safety guidelines.

– Strong communication skills and ability to relate to visitors in a friendly and professional manner.

– Ability to use initiative, work independently and have the resilience to positively respond to challenges.

– Enjoy working as part of a team and with the public.

– Flexible approach to the job and be able and willing to work weekends, evenings and any required overtime.

It would also be great if you have:

– Knowledge and appreciation of art.

– Knowledge of Gaelic and/or other languages is desirable but not essential.

– First Aid qualification or be willing to undertake training to obtain.

Please apply directly via our careers page.

The closing date for completed applications is 12 noon on Monday, 11th September 2023 .

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

We are looking for an experienced Cleaner to help ensure we deliver a consistently clean and welcoming environment to our visitors.

• Do you have high professional standards?
• Can you demonstrate a ‘can-do’ approach to work?
• Are you a team player with good communication skills?

Hours of work will be 5pm to 8pm on a four days on, four days off basis.

Interested? Please email your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

Closing date for applications is Tuesday, 22nd August.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.

Must have full weekend availability, hours will be issued on a rota basis.

JOB PURPOSE

To assist the Learning Manager in delivering a range of learning-based programming, including schools’ workshops, guided tours, events, family activities, educational projects. This role also includes certain front-of-house duties such as admissions, retail and café work.

JOB PURPOSE
To provide a high standard of housekeeping and guest welcome at Brodie Castle including all holiday lets, office spaces, campsite and public facilities.
To maintain oversight of cleaning standards in relation to the above places by you and your team.
The Holiday Let and Housekeeping Supervisor is responsible for ensuring all health and safety compliance requirements and documentation are fulfilled across all Brodie holiday lets.
To manage, lead and support a small team of housekeeping assistants.

Thank you for your interest in the post of key keeper with Historic Environment Scotland, based at Lochranza Castle. This is a permanent and pensionable appointment.

The post holder will be a community based contact within the area and will be responsible for keeping the site clean and tidy, reporting damage, as well as other pre-agreed duties on behalf of HES.

Key responsibilities, duties and objectives

· To regularly walk round the monument and ensure access to the monument for visitors for standard published opening hours of 0930 to 1730 daily, April to end September.
· Keep the site clean & tidy and remove litter.
· In the course of carrying out the duties listed above, have due regard to the security and preservation of the monument, reporting damage caused by vandalism, storm or other
· To report any antisocial behaviour directly to local police and HES.

Our Visitor Experience Assistants are key members of our team who act as the first point of contact for visitors – welcoming them to the Centre, providing information on what we do and helping people to learn more about Scotland’s amazing marine wildlife and habitats. Your aim is to ensure that our visitors have a genuinely memorable experience. The role provides an opportunity to both gain experience of, and deliver, excellent customer service across our welcome point, retail, discovery experience and boat (seasonal March-October) activities. At times, you will be asked to help the wider team with café duties, so this role is never dull!

Principal duties

We are looking for enthusiastic people who enjoy proactively engaging with customers across a range of departments. You must have a desire to provide excellent customer care and a memorable experience, often in a fast-paced environment. You should have an interest in Scotland’s marine and coastal environment and environmental sustainability, although opportunities to learn more about this will be provided in the role.

General
• Welcome everyone to the Centre and provide information to them on what they can do when visiting and our wider charitable activities.
• Support the booking systems for our experience activities (boats, discovery, and events) and process admission tickets and/or refunds.
• Promote the benefits of membership and/or our Friends and wildlife adoptions schemes to visitors.
• Support our volunteer team who assist with various activities in the Centre.
• Work safely, observing all Health & Safety policies and procedures.

Discovery Experience: You will support visitors to get the most from the exhibits, interactives, and remote live cameras within our Discovery Experience, including giving information on local wildlife sightings and presentations to groups of visitors on a range of topics (training will be given).

Retail: You will assist at our Information and Retail counter ensuring that all displays and counters are appropriately stocked and presented, assisting with stock selection and management, and supporting customer sales at the till or online. This is the key point for providing general information to our customers.

Boats: you will support customers who wish to take one of our amazing wildlife boat trips by processing bookings, providing information on what they might see and managing any cancellations and refunds to customers.

Café: At peak times you will also support our café operations which will include taking and processing orders at the till, serving meals, clearing and cleaning tables and assisting in the dishwasher area.

Essential skills and experience

• Consistent delivery of a high-quality visitor experience
• Customer-focused attitude and experience
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative and prioritise your work.
• A team player – adaptable and flexible to a varied working environment.
• Attention to detail and providing accurate information.
• Ability to problem-solve.
• Basic IT and maths skills.

Desirable skills and experience
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Hours: Days available will range from 3 – 5 days per week and will include weekends. Daily shifts will be from 5 – 8 hours per day.
Pay: £11.25 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Best UK Attraction (Which magazine readers) as well as being Tripadvisor’s Travellers’ Choice Best of the Best award winner, and the top 1% in the world in its category.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room & The Lighthouse Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for a Part Time Visitor Assistant & Evening Guide who is enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Assisting with queue management
Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event)
– Any other Visitor Assistant duties as required
– If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to recruitment@tryb.co.uk for the attention of Colin Purnell, Visitor Experience Manager.

Closing date: 20th August 2023

No agencies please.