Visitor Services

Post: Tour Guide
Part Time Flexible
Wednesday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Duty Manager

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in summer 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour will take in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

We’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, factual information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour and Retail stock
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays pro rata
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties to enable us to provide the best possible experience for our visitors. Providing an efficient, reliable service and high standards in housekeeping based on the needs of the property. Specifically, to ensure that all areas and public areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Parkas per the Trust’s Housekeeping Procedures Manual.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Pitmedden Garden.
Situated in the heart of Aberdeenshire, Pitmedden Garden is a popular visitor attraction for tourists and locals alike.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Customer Service Assistants to join the Customer Experience Team to deliver a fun, safe and welcoming environment to all customers in a variety of area including the ticket desk, hosting, dealing with groups, Tower, Gift shop and IMAX. You will also support Food and Beverage and Science Operations teams as and when required to meet operational needs and enhance the overall customer experience.

If this sounds like you then we would love you to get in touch!

Job: Visitor Experience Assistant
Salary: £21,537 pro rata per annum (£14,552 actual salary per annum)
Benefits: Fantastic pension (26.6%), Generous annual leave!
Hours: 25 Hours (Permanent) (5 days across 7) or 21 Hours (Permanent) (3 days across 7). Seasonal 1 April – 31 Oct.
Location: National Museum of Flight (East Lothian)
National Museums Scotland is one of the leading museum groups in Europe. Our Museum of Flight is located on the site of the UK’s best preserved Second World War airfield and has a collection of over 50 aircrafts and Scotland’s only Concorde!
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Responsibilities:
As Visitor Experience Assistant with National Museum of Flight you will:
• Be proactive, approachable and visitor focussed in being ready to offer support, directions and assistance to visitors.

• Be visible at all times, maintaining a consistent, engaging and professional manner in providing a high-quality customer service.

• To support a broad range of public programmes, exhibitions and events e.g. facilitating group visits and learning events for a wide range of visitors.
Requirements:
• Friendly and approachable
• Good organisational and communication skills.
• Excellent attention to detail.
• Able to resolve incidents to a satisfactory outcome,
• Able to travel reliably to site
• Work to a systematic rota that includes weekend working
Extra Benefits:
• Civil service pension (26.6% employer contributions!)
• Generous Annual leave: 36.5 days! (pro rata where appropriate & Inclusive of public holidays)
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions!
• Exclusive discounts on both local and national high street and online retailers!
For us, hiring the right person for the right job is everything to us. We want to encourage you to apply if you think the this is the role for you!
If you would like to apply we would advise that you read through the full recruitment pack for this role and apply directly via our website linked below.
National Museums Scotland (nms.ac.uk)

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an intrinsic part of the visitor experience at many properties and for many members.
The VSS Collections RBBM is an exciting new role and the post-holder will be responsible for ensuring the highest standards of collections care, preventive conservation, documentation, access and engagement for the collections, archives & historic interiors across the cluster. Working as part of a multi-disciplinary team, they will ensure the properties remain well presented, well cared for, well protected, well documented, engaging and relevant for the benefit and enjoyment of everyone.
The RBBM cluster includes the Robert Burns Birthplace Museum & extended site, Bachelors Club and Souter Johnnies Cottage, although there will be opportunities to travel beyond this cluster on occasion for development and to support and assist other staff across the Trust.
The role will be based at RBBM, with some travel to the cluster properties as required; some flexible home working will be considered.
KEY RESPONSIBILITIES
• Conduct cluster-wide Integrated Pest Management checks; monitor & maintain the Environmental Monitoring & Control Systems; create, manage & develop Housekeeping Plans, conduct collections handling training and install and improve collections protection; proactively action reported recommendations for treatments and improvements.
• Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices & processes across the cluster, assist in remedial conservation planning and conduct conservation cleaning as required; improve storage and access of collections & archives.
• Assist the Regional Conservator in property wide projects, supervise contractors/crew on site, ensure the collections and interiors remain protected & cared for during building, filming and other events that impact on the collections as required.
• Assist with the recruitment, training, and coordination of relevant property staff across the cluster to plan, deliver, maintain and conduct the conservation cleaning and care of the collections, the museum galleries, cases, collections stores and historic interiors to a high standard.
• Use of Trust systems to monitor the condition, security and location of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated; assist with object loans, acquisitions, and disposals; administration of collection enquires.
• Work closely with the relevant property staff across the cluster to achieve the collections objectives ensuring clear channels of communications are maintained at all times.
• Work closely with the Regional Curator to assist with the research, access, exhibition, presentation, and interpretation of collections and interiors; facilitate & supervise external research and access requests/visits.
• Work closely with the Collections Management Staff, to ensure that the Trust’s object movement and location procedures are maintained, updated and adhered to, so that location inventory information remains accurate.

KEY PURPOSE
To ensure that the garden and related policies of Brodick Castle Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Brodick Castle team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of international significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction. This post is likely to include frequent work in the woodland garden.

CONTEXT
The garden comprises a listed walled garden containing an impressive collection of tender plants that may be grown due to the effect of the Gulf Stream. It also features a large woodland garden containing a world class collection of Rhododendrons and plants from temperate regions of the world.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
5. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individual to join our team at Fyvie Castle
Situated in the heart of Aberdeenshire, Fyvie Castle is a popular visitor attraction for tourists and locals alike.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).