Visitor Services

Hours: Full or Part Time Roles Available. Flexible hours available to fit in with school drop-offs/pick-ups if required.
Duration: Permanent or Temporary Roles Available
Pay: £11.50 per hour

Want to join a friendly, flexible team?

Key responsibilities will include:

– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike. No professional cleaning experience required, as full training will be provided.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Flexible hours
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Hours: 40 hours per week, working any 5 days out of 7. A variety of shifts, worked between 6am and 7pm
Duration: Permanent
Pay: £12.40 p/h

Want to join a friendly, flexible team?

Key responsibilities will include:

– Overseeing cleaning standards on a daily basis
– Providing training to the housekeeping staff
– Undertaking cleaning duties as required
– Taking inventory of cleaning supplies to ensure sufficient stock levels are maintained

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse – Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk.

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly

KEY PURPOSE

Under the direction of the Head Gardener and as part of the property team, assist with the conservation and development of the gardens and designed landscape to ensure that the Robert Burns Birthplace Museum (RBBM) is presented at the highest standards to its visitors and guests.

PROPERTY CONTEXT
RBBM and its related properties include Burns Cottage, its surrounding gardens; a neighbouring remnant of the Burnes family smallholding; an Education Pavilion; a strip of parkland linking the Cottage site with the main Museum site; the Robert Burns Birthplace Museum and gardens; the Burns Monument Gardens, containing the Burns Monument, a statue-house; the Brig o’ Doon, including a small area of riverside garden; Auld Kirk Alloway and its Kirkyard (separately maintained by the Local Authority) and two car parks. In addition, the property includes the Bachelors’ Club at Tarbolton and Souter Johnnie’s Cottage at Kirkoswald that may require occasional additional gardens maintenance.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Under the supervision and direction of the Head Gardener undertaking practical maintenance of the garden (e.g. managing trees and shrubs, fruit and vegetable cultivation, care and production, herbaceous plants, and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care; use of lawn mowers, strimmers, hedge cutters etc to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors.
2. Assisting with the management, conservation and development of the garden by using working methods that measurably improve the sustainability of our garden operations, reducing our negative environmental impact.
3. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Property Manager/Head Gardener.
4. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
5. The post holder will be given training and supervision for the range of tasks to be undertaken in the garden.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
 Not a line manager
 Will work closely with other property colleagues
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities;

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be an occasional user of powered tools such as mowers and strimmers;
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
 Enthusiasm and aptitude for sustainable, naturalistic gardening and a willingness to learn;
 Some previous experience of garden maintenance and development in professional or amateur contexts;
 An awareness of health and safety processes as they relate to garden management and a willingness to work within existing health and safety procedures;
 Enthusiasm and ability to engage with visitors and members of the public;
 Eye for detail and finish.

Desirable
 Experience in the use of basic garden tools, equipment and machinery;
 Experience of working in a garden open to the public;
 Current driving licence valid for driving in the UK.

The Key Responsibilities, Scope of Job, and Required Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an intrinsic part of the visitor experience at many properties and for many members.
The VSS Collections Glasgow is an exciting new role and the post-holder will be responsible for ensuring the highest standards of collections care, preventive conservation, documentation, access and engagement for the collections & historic interiors across the cluster. Working as part of a multi-disciplinary team, they will ensure the properties remain well presented, well cared for, well protected, well documented, engaging and relevant for the benefit and enjoyment of everyone.
The Glasgow cluster includes Pollok House, Greenbank House, Holmwood House, Tenement House, Weavers Cottage, Wester Kittochside Farmhouse and Mirrlees Drive, although there will be opportunities to travel beyond this cluster on occasion for development and to support and assist other staff across the Trust.
The role will be based at Greenbank House, with travel to the cluster properties as required; some flexible home working will be considered.

KEY RESPONSIBILITIES
• Conduct cluster-wide Integrated Pest Management checks; monitor & maintain the Environmental Monitoring & Control Systems; create, manage & develop Housekeeping Plans, conduct collections handling training and install and improve collections protection; proactively action reported recommendations for treatments and improvements.
• Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices & processes across the cluster, assist in remedial conservation planning and conduct conservation cleaning as required; improve storage & access to collections and archives.
• Assist the Regional Conservator in property wide projects, supervise contractors / film crews on site, ensure the collections and interiors remain protected & cared for during building, filming and other events that impact on the collections, as required.
• Assist with the recruitment, training, and coordination of the Visitor Services Assistants (Collections care) across the cluster to plan, deliver, maintain and conduct the conservation cleaning and care of the collections, the historic interiors and other collections spaces to a high standard.
• Use of Trust systems to monitor the condition, security and location of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated; assist with object loans, acquisitions and disposals: administration of collection enquires.
• Work closely with the relevant property staff across the cluster to achieve the collections objectives ensuring clear channels of communications are maintained at all times.
• Work closely with the Regional Curator to assist with the research, exhibition, presentation, and interpretation of collections and interiors.
• Work closely with the Collections Management Staff, to ensure that the Trust’s object movement and location procedures are maintained, updated and adhered to so that location inventory information remains accurate.
• Purchase, manage and improve conservation / collections care supplies across the cluster in agreement with budget holders and in consultation with relevant property staff and the Regional Conservator.
• Recruit, train and supervise volunteers to assist with the collection care across the cluster as necessary.
• Assist the property staff to deliver training associated with the property Collections Incident Response Plans across the cluster and to ensure these plans are kept up to date.
• Develop knowledge and understanding of the collections and be a passionate advocate for widening access and engaging visitors.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
Essential:
• Excellent attention to detail
• Excellent communication skills
• Demonstrable knowledge and delivery of collections care, preventative conservation and collections management practices across a range of materials in a historic house or museum.
• Experience of supervising, training and coaching staff and volunteers and managing rotas
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workloads to meet changing demands.
• The ability to think and act quickly in challenging circumstances.
• The ability to work on-site at height and to undertake physical work including climbing stairs, lifting and carrying objects and equipment
• Competent user of Microsoft Office software
• Full UK driving licence & ownership of car with business insurance.
Desirable
• A degree in a relevant subject or equivalent relevant experience
• A demonstrable understanding of the National Trust for Scotland
• Experience of working with a collections management database and other collections documentation
• Experience of recruiting, and managing staff and volunteers and managing rotas
• Excellent customer care skills in an historic house or museum context
• Experience of using social media in a workplace context

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Do you have a passion for food and providing excellent customer service?

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike.

The café is a family and dog friendly venue, located within the original stable block at Haddo House.

With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

We pride ourselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. We also have a variety of treats for the sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Delivering high standards and a consistently warm welcome within the catering department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Catering operation

• Plan, prepare, cook, and present food of the highest quality and standard.
• Ensure that food is prepared and served in a timely manner.
• Lead with menu development ensuring presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage, and wastage control.

People management

• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e.our Trust-wide Catering Development team
• Instill a Health & safety and Environmental health culture throughout the catering operation

Finance Management

• Share responsibility for achieving the catering budget together with the F& B Manager
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Level 2 Intermediate Food Hygiene Certificate or above.
• Barista experience
• A full, clean driving license for driving in the UK.

Desirable
• A formal qualification in Catering, Hospitality, Tourism or Event Management.
• A recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License.
• Recognised First Aid Qualification (or willingness to train and use this, if not already held).

Experience & Skills

• Successful background in supervising and managing a busy catering environment.
 Ability to display a real passion for food and customer service.
 Ability to be proactive and to take initiative
 Computer literacy with excellent ability on MS software.
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis.
 Experience of cash handling, monitoring and interpreting financial data
 Well-developed time management and organisation skills.
 Understanding of and belief in the work of the National Trust for Scotland

DIMENSIONS AND SCOPE OF JOB

Scale
 Haddo House is being developed as the Trust’s flagship property in North Aberdeenshire. Haddo Country Park attracts in excess of 270,000 visitors per year and the aim is to translate these numbers into increased visitor numbers and income for Haddo House and its commercial functions. The property has an attractive café and courtyard outdoor eating area, a fully equipped kitchen, retail and admissions area, meeting facilities, a large 250 seated main events hall/ theatre space as well as the Georgian Mansion House and the aim is to improve and develop these facilities over the coming years.
 Haddo House Courtyard Cafe currently generates approximately £130k income per annum, though the aim is to grow this over the coming years, including increasing the amount of in-house catering and developing bar provision for small to medium functions.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

PURPOSE OF THE ROLE

This job exists to manage and develop Fyvie Castles functions and events business and corporate -private hires. The Visitor Services Supervisor will ensure income opportunities are maximised in the context of consistently high standards of customer care and Castle presentation.
Functions at Fyvie Castle can range from intimate family dinners and tours to large corporate events and weddings for up to 90 guests. Every function requires the same level of planning and care, to deliver an outstanding product to our clients.
As Visitor Services Supervisor you must have good self-motivation and organisational skills and be able to lead a team of staff and external contractors, to deliver events in a smooth and professional manner.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key purposes of the job will be met by:
• Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Fyvie Castle continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
• Supervising teams which include members of other Castle departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
• Provide duty management cover for the main visitor attraction as and when necessary, as part of a team of duty managers. To ensure the overall visitor experience remains to the highest standard.
• Developing and managing the functions business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Fyvie Castle in its wider context.
• Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
• Maintaining and recording all communication pertaining to functions and events, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
• Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the Castle.
• Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.
• Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.
• Demonstrating responsibility and accountability that all functions and events are in line with the Trust’s Environmental Policy and being mindful of the Trust’s obligations to minimise the impact on the environment through efficient use of water/heat/light, recycling and disposal of waste and considered use of transport.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
• Event Management experience demonstrating organisational, time management and coordination skills
• Proven sales skills with the ability to achieve targets
• Strong personal belief in the value of excellent customer care with the ability to translate this into actions
• Excellent team worker with the ability to work constructively between different teams, and lead and motivate others
• Effective verbal and written communication skills combined with confidence in dealing with a wide range of customers
• Hardworking and willing to keep a flexible work pattern
• A willingness to work with and support other departments as and when the need arises
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Competent user of Microsoft Office products
• Hold a clean and current UK driving licence.
Desirable
• A formal qualification in Hospitality or Event Management
• Personal licence holder (or be willing to train)
• Current First aid certification (or be willing to train and use)
• Current food hygiene certification (or be willing to train)
DIMENSIONS AND SCOPE OF JOB
• The post involves some physical activity including prospective client tours of the facilities and lifting and
carrying. The Castle is split over several levels, many of which are not accessible other than by the stairs.
• Due to the nature of a hospitality/functions business frequent evening and weekend work can be expected.
• The post-holder may be required to undertake errands around the estate and to/from local businesses as well as attending meetings at other Trust venues, practical only by vehicle.
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.