Full Time

People Business Coordinator

We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (800) – whether as individuals or as managers. Our organization can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job”, but robust enough to give meaningful management information to help with strategic and tactical development and decision-making. Although the team is dispersed across the country, we enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.
What this job is about
This job supports the People Director in ensuring the People Department’s compliance with Trust-wide business requirements (e.g. finance, data protection, risk management, reporting, audit). It collates, analyses, reviews, and reports on functional data, and people data from across the Trust, to ensure that the Department’s work and impact is tracked against the Corporate Strategy and the Department’s own People Strategy and workplans. This job acts as a department “secretariat”, making arrangements and bringing together the Department’s teams for cross-functional (and inter-departmental) initiatives and activities, and carrying out general administrative duties as required.
What we want you to be responsible for
• Understanding the Trust’s corporate requirements and standards, ensuring the People Department has the correct governance mechanisms in place to fulfil these, and report on these as required. Typical areas are, for example:
o Finance procedures, monitoring and reporting
o Data Protection (as the Department’s “data champion”)
o Risk management
o Cyclical formal papers and reports to Board and Executive Committee (“ExCo”)
o External and internal audit.
• Ensuring that any governance and compliance issues are documented, escalated to the People Director, and tracked to conclusion.
• Collating People Department objectives and activities into a Workplan; monitoring progress against that Workplan; reporting progress, and liaising with senior Department colleagues on remedial actions or changes they need to make.
• Documenting key People work-processes, analysing their effectiveness, and supporting team-Leads with their continuous improvement.
• Keeping a clear and accessible record of all People Department activity to support governance, compliance, and audit requirements.
• Supporting the People Director by dealing timeously with paper and email correspondence, telephone enquiries, organisation of meetings, events, lunches, travel, accommodation, diary management, taking/distributing meeting notes or actions, collating data etc. and the coordination and provision of support documents (e.g. files, reports, minutes, meeting papers).
• Supporting the wider Department with (for example, but not limited to):
o Financial transactions
o Collaborative team events
o On-boarding, induction, and training of new (Department) colleagues
o General administration.

Head of Organisational Development

Who we are
We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (800) – whether as individuals or as managers. Our organization can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job”, but robust enough to give meaningful management information to help with strategic and tactical development and decision-making. Although the team is dispersed across the country, we enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.

What this job is about
This job exists in order to lead the Trust’s approaches to organisational design and organisational development, to build NTS long-term capability. It leads, develops and manages a team focused on driving long-term improvements in NTS business and people performance through a range of development and support initiatives and activities.

What we want you to be responsible and accountable for
• Developing and delivering a people-orientated and business-focused Organisational Design and Development strategies and services, balancing best practice within commercial constraints to add value, manage risk and help shape the business.
• Working as part of the People Leadership Team in setting direction, developing business strategy, leading and managing progress towards goals and targets, and building and sustaining staff engagement and performance.
• Leading and managing the People:OD (POD) team in diagnosing the key issues that are affecting NTS business and people performance, and in designing, developing, implementing and evaluating integrated programmes to address the issues identified.
• Leading the POD team to design, plan and enable the delivery of our People Value Proposition, to ensure we can attract and keep the right capability in our organisation.
• Leading and managing the POD team to improve NTS leadership capability and performance, with a particular focus on whole systems thinking, collaborative leadership, and effective change leadership.
• Ensuring that strategic NTS approaches to leadership & development, talent management and workforce planning are coherent and focused on meeting short and long-term business needs.
• Working with the Executive Committee and other senior leaders across the Trust to define and develop organisational development approaches in line with wider NTS strategic approach.
• Leading the POD team in building effective Change and Organisational Design approaches, and support senior managers through change.
• Leading our approach to the use of strategic People data; leading Strategic Workforce Planning initiatives and the workforce effectiveness survey to provide insight and action plans across the Trust.
• Working across the sector to champion and develop industry-wide skills programmes in traditional conservation and innovation
The current duties of the role do not require a criminal records check or membership of the PVG scheme through Disclosure Scotland.

Finance Manager

JOB PURPOSE

To be one of a team of finance business partners supporting departmental and/or regional management teams to ensure that these teams are able to undertake their financial management activities and responsibilities effectively; and receive appropriate financial advice and support to ensure that their decision making and control frameworks are robust and in line with the strategy and policies of the Trust.

To develop forward looking analytics to support their customers in effective delivery of the Trust’s strategy and priority projects.

Lead the delivery of their customer’s accurate and timely month-end reporting, Budgeting and Forecasting processes, and associated reporting to ExCo and Board.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead the provision of timely, accurate and insightful reporting, analysis and targeted interpretation of monthly results to the departmental and/or regional management teams. Highlight key performance variances and work with the business areas to agree corrective action and identify any risks or opportunities to the latest forecast;
• Engage with stakeholders to create the Budgets & Forecasts for business areas feeding into the overall Trust Budget , providing information & analysis for incorporation into ExCo and Board reports;
• Support Budget Managers in the creation, monitoring and controlling of their budgets and quarterly forecasts. Analysing variances and liaising with budget holders on potential problem areas, subsequently making recommendations and advising on the impact to the Trust;
• Actively participating in their internal customers’ monthly team meetings, providing financial updates and reports and influencing decision-making on key financial and non-financial matters;
• Creating a continuous improvement culture in particular developing and implementing streamlined and user-friendly processes, procedures and reports to support the financial activities within their internal customer teams, provide training to employees to embed these processes and embed reviews to ensure that these continue to be fit for purpose;
• Identifying and delivering process improvement and cost reduction opportunities across the Trust;
• Taking actions which ensure the on-going success of the Finance team within the Trust;
• Active member of the Finance team and will be involved in supporting cross-Trust initiatives.
• Developing and maintaining reporting dashboards, and providing financial modelling support for ad hoc Trust wide requests and initiatives
• Developing new ways of accessing data to create insightful analysis that guides and informs to support decision making.
• Play a role in developing and implementing future data strategy using new digital techniques and tools such as Predictive Analytics and AI

Deputy Data Protection Officer

JOB PURPOSE

With increasing risks associated with data protection and cyber security and the need to ensure we regularly monitor, advise on, and remain resilient in our data protection activities; this role exists to support the Data Protection Officer in advising the Trust and monitoring compliance with UK and EU privacy legislation including the UK GDPR, EU GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The Deputy DPO will also act as the Trust’s Data Protection Officer (DPO), in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk.
• Assist in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training.
• Support the annual review of all privacy management policies and procedures in line with legislative changes and organisational requirements.
• Plan for legislative changes and their impact on Trust activities, identifying risk associated with the changes and managing workload to address such changes.
• Support the delivery of mandatory training in data protection, cyber security, and PCI DSS – including the delivery of refresher training to volunteers and employees.
• Process data subject rights requests, including Subject Access Requests, Erasure Requests and Objections to Processing, in line with the legislative timescales.
• Support the development of an annual auditing framework for data processors to ensure they continue to meet our expectations in the handling of Trust data.
• Manage workload and resources required to respond to data subject’s rights requests in line with legislative timescales.
• Work with the DPO to advise on possible solutions to challenges with systems and processes in order to mitigate risk.
• Coordinate and record quarterly meetings with the data champions’ network.
• Oversee the production of a quarterly newsletter with support of the data champions.
• Lead on the review of the data inventory and ensure it remains up to date.

Conservation Maintenance Surveyor

CONTEXT

The National Trust for Scotland is an independent charity set up in 1931 for the preservation and conservation of natural and human heritage significant to Scotland and the world. The Trust has gone on to become Scotland’s largest membership organisation and a leader in conserving and promoting the nation’s treasured places and collections so they can be enjoyed by present and future generations. The Trust’s new 10 Year Strategy: Nature, Beauty and Heritage for Everyone has recently been launched with a strong focus on caring for Scotland’s special places through best practice in conservation.

Visit: https://www.nts.org.uk/our-work/our-strategy

The Trust is organised across 4 Regions:
North East: Regional Office – Crathes Castle
Highlands & Islands: Regional Office – Balnain House, Inverness
Edinburgh & East: Regional Office – Newhailes House
South & West: Regional Offices – Culzean Castle (main), Greenbank House (northern hub)

Each Regional General Manager has operational responsibility through Property Staff for maintaining built assets and ensuring statutory compliance within their Region. The Central Buildings Team operates through a consultancy model with dedicated resource in each Region. The role of the Buildings Team is to provide NTS with professional and technical services in support of building conservation, maintenance and capital building projects across the Trust’s built estate. Each Region is currently supported by a dedicated Building Surveyor (or Architect) who ensures that NTS delivers best practice in building conservation and maintenance. You will be assigned to a Region, joining the Building Surveyor and providing a leadership role for building maintenance activity in your Region. You will also assist the Building Surveyor with larger project delivery. Your key day to day contacts will be the Regional Building Surveyor, Operations, Maintenance and Property Staff.

The Buildings Team is a national asset of the NTS and operates as a single team. Individuals will sometimes be required to operate beyond their ‘home’ Region or to provide specialist advice to other team members. In exceptional circumstances, individuals may be asked to relocate temporarily to deal with a particular situation eg as part of disaster recovery efforts. The role will also require occasional work outside core hours to deal with emergency or unplanned situations.

JOB PURPOSE

This job will support the National Trust for Scotland Strategy Conservation Pillar by contributing to improving the condition of our buildings, delivering best practice in built heritage conservation and maintenance management and supporting the safe operation of our sites.

Reporting directly to the Head of Building Surveying (Operations) you will be responsible for supporting and undertaking the planning and delivery of sensitive conservation maintenance and repair to NTS buildings and advising property operations teams on all aspects of buildings care. You will assist operations staff to maintain public access to sites and buildings during essential building work.

Digital Marketing Assistant

£18,600 – £23,000 depending on experience

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700 year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Studio offering yoga and fitness classes.

As Digital Marketing Assistant you will join our Marketing team primarily focusing on social media working in a fast paced and busy environment. You will create content on Restoration Yard and Dalkeith Country Park’s social media accounts, update and maintain the company websites, assist with e-newsletter campaigns and update external promotional sites.

• Do you have a passion for all things social media and knowledge of WordPress, social media platforms and e-newsletter systems?
• Can you demonstrate a creative flair with the ability to produce quality copy, photography and videography ?
• Are you organised with excellent administration skills and strong written communication skills?

Part-time working can be considered. Candidates should be proficient with the Office 365 suite of packages. Ideally, candidates will have a formal marketing qualification or a min of 2 years’ experience in a similar role, however, this is not essential and we would equally welcome applications from enthusiastic graduates who can demonstrate some experience in this field and are keen to gain experience in a supportive environment.

Interested? To apply, please email your CV and a covering letter to recruitment@dalkeithcountrypark.co.uk. If you are interested in part-time hours please include details of your availability in your covering letter.

The closing date is 25 May.

Please view our Privacy Policy at http://www.dalkeithcountrypark.co.uk/privacy/

Operations Supervisor

This is a hugely varied, rewarding and exciting role. No two days are the same and you will be ‘hands on’ in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting role https://www.youtube.com/watch?v=DX5eLTOzL0g.

As Operations Supervisor you will support the Facilities Team ensuring that the needs of our visitors, colleagues and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

• Do you have solid experience in a similar role and work environment?
• Can you demonstrate strong communication skills with the ability to engage with a wide range of people?
• Are you able to demonstrate excellent organisation skills, a flexible approach and the ability to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness will be required. A full UK divers license is essential. Supervisory experience will be an advantage.

Interested? To apply please email your CV and covering letter to recruitment@buccleuch.com.

Closing date for applications is 3 June.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Business Manager

Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.

The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.

Mainland property-built heritage interests include Glencoe, Glenfinnan, Culloden Battlefield, Brodie Castle and Estate, Hugh Millers and Moirlanich and the Islands, namely Fair Isle, Unst and Yell, St Kilda UNESCO Dual World Heritage site, Iona, Staffa and Canna.

This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.

My client is seeking to appoint a Business Manager – Highlands and Islands Region to work from Balnain House, Inverness with the opportunity for some hybrid working and reporting into the General Manager for the Region and supported by the Highlands and Islands Office Manager.

This is a visible and senior management role where the post holder is effectively a performance management (KPIs, revenues and costs), business planning, resource planning, business analysis, and compliance manager working on behalf of the General Manager and across Consultancy Services, Customer & Cause and Finance & Business Services.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, their efficiencies and revenue performance. It has specific responsibility, under the leadership of the General Manager, for the coordination, production and subsequent monitoring and assessment of business plans (Annual Operating Plans) and developing and producing management information. They will lead corporate governance, compliance and policy within the Region.

Key responsibilities cover the following areas:

Management of the regional office function at Balnain House
Trading performance and customer insight; business analysis
Employment and payroll management
Market analysis (competitive, trends)
Business development appraisals (product, events, capital projects)
Cost analysis and appraisals (operating costs, supply, project, resources)
Resource planning (technical services, contractors, internal resourcing)
Project planning and appraisals (conservation and commercial)
Process analysis and continuous improvement
Business planning (AOPs,)
Commissioning and appointments of contracted services
Management information and reporting within the Region/Group
Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory, and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role.

Key skills and experience required:

Applying candidates should have a CV that details:

Event Coordinator

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for an Event Coordinator to work within the Events Team and alongside other departments to ensure that a 5* customer service is provided to all internal and external clients in the planning and delivery of all Events at GSC.

We are looking for a team player with strong organisaitional skills who is dedicated to providing a high standard of client service

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Event Manager

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for an Event Manager to work with the Head of Events to ensure that a 5* customer service is provided to all internal and external clients in the planning and delivery of all Events at GSC and to ensure that both mission and commercial returns are maximised.

We are looking for someone with experience managing events and leading others to provide a high standard of client experience through organisational ability and creative input. You will have budget management experience and good commercial awareness.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Stonemason

JOB PURPOSE

Under the direction of the Head Stonemason the role of Stonemason exists to directly deliver conservation stonemasonry repair and maintenance projects on National Trust for Scotland properties to the highest possible standards while supporting the stonemasonry team’s objectives and apprenticeship programme.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Carry out surveys and prepare working drawings of stonemasonry work to be carried out
• Research original construction materials and techniques and interpret these to produce accurate conservation work to the highest standards set by the trust and other external bodies including Historic Environment Scotland.
• Record dismantle existing structure, move, fix and build new stone in repairs, alteration and new work
• Preparing, applying and curing a variety of lime mortars harls and limewashes as necessary.
• Assist the Head Stonemason in the daily management of the apprentices; this will include onsite supervision and some recording of apprentice’s progress.
• Day to day running of the workshop, plant and equipment, including cleaning, tool maintenance, PPE maintenance, helping to review stocks of materials and equipment.
• Assist in the preparation of priced and/or timed work schedules and proposals with the aim of completing work to a schedule.
• Promote the aims and objectives of the stonemasonry team, conservation stonemasonry and the Trust. This might be achieved through external lectures on workshop activities and projects as well as representing the stonemasonry team in interviews for the media.
• Follow health and safety procedures to ensure that all work carried out complies with health and safety legislation
• Assist in the updating of the SSoW to help to improve the working environment and practices of the stonemasonry team and undertake further training where required helping deliver objectives.
• Contribute to and carry out risk assessments, COSHH assessments and method statements for the safety of the stonemasons, other staff, contractors and the public
• Help to maintain up to date information & records on workshop files regarding equipment testing, maintenance and use.

Visitor Services Manager – Food and Beverage

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

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People Business Coordinator

Head of Organisational Development

Finance Manager

Deputy Data Protection Officer

Conservation Maintenance Surveyor

Digital Marketing Assistant

Operations Supervisor

Business Manager

Event Coordinator

Event Manager

Stonemason

Visitor Services Manager – Food and Beverage

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