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Full Time

We’re looking for an experienced person to assist the Accounts Manager in all aspects of running the company accounts and Payroll. Previous experience of working within a busy account department preferred, as is a working knowledge of Sage 50 Payroll and Microsoft Office, particularly Excel.

Hours: 35 hours a week, 9am–4.30pm Monday–Friday (Half hour lunch break)

The main duties of the Accounts Assistant will include:
• Deputise for Accounts Manager in her absence
• Carry out all aspects of fortnightly Payroll including Pension auto-enrolment, PAYE and HMRC reporting
• Managing holiday/sick entitlement and any other statutory payments
• All aspects of managing company online accounts – sage 200
• Producing reports for GM and Company Directors as required
• Liaising with company Auditors on all aspects of accounts
• Input income from company revenue centres
• Input Cash Book transactions including Credit Card and Petty Cash
• Bank reconciliation
• Input of purchase invoices/credits
• Process weekly supplier payments and remittances
• Check monthly statements
• Produce sales invoices and statements
• Credit control
• Produce all financial reports including monthly management accounts from Sage 200
• Filing
• Handling communications with Suppliers and Customers via telephone or email
• Assist with daily cash counting and banking
• Any other relevant accounts and office admin duties as required by the Accounts Manager

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in a newly created role of Head of Retail.

This role will have overall responsibility for driving the retail strategy across the Trust, leading the national retail team, and setting the future direction of their buying and merchandising proposition across both gift shops and online.

With a diverse portfolio of locations and online presence, this role is pivotal in ensuring that their offer continues to develop in a modern, and flexible way, delivering ranges that are distinctive, which promote their charitable purpose and brand values in new and innovative ways.

With the support of the retail team, the post holder will work collaboratively with property leadership teams to enhance the retail visitor experience delivering the right balance between national and local/property specific themes.

The post holder will also develop, continually review, and maintain all retail policies and procedures providing clarity of expected standards/governance and accountability across buying, product development, stock management, customer service, merchandising and supplier management.

This role involves travel to sites across Scotland with some flexibility for home-based working and whilst formally based at the Trust’s HQ in Edinburgh the post holder can be based anywhere in Scotland.

Key responsibilities of the role:

National Retail Strategy:
• Develop, review, and manage a national Trust Retail Strategy, setting goals and milestones across the next 10 years which deliver increased revenue whilst also supporting the charitable purpose of the Trust and reflecting the brand values
• Ensure consistency across the estate and online, in product development, stock management & compliance, profitability, and financial management
• Responsibility for the development, supply, and distribution of retail ranges across the NTS portfolio and online, and for the effective management of cost prices, distribution costs, inventory levels and supplier management
• Develop a set of national retail KPI’s, agreed with Operational Management teams which can be used to monitor and drive commercial performance
• Develop and create new business opportunities to further increase revenues across the Trust
Financial /Operational Management
Trading Performance/Customer Insight
Stock and Inventory management
People Management:
• The post holder has responsibility for the Product and Merchandise Manager roles as well as the dedicated E-Commerce team
Stakeholder Management/Engagement

Key skills and experience required:

• Experience of successful retail product development for multi-site operations in a public-facing retail services environment
• Previous successful management of E-commerce/online shop operations
• Successful experience of direct management of profitable retail operations
• Experience of successful/effective supply chain management, procurement, contractor management across capital, professional services, and inventory supply
• Business analysis experience and advanced knowledge and understanding of financial reporting, marketing reporting and systems reporting
• Experience of managing retail sales and stock management systems, EPOS and reporting within multi-site operations
• Operational experience advantageous: sales and service; leading sales team
• Experience of successfully increasing revenues through effective promotions and product development initiatives
• Proven experience of effective stock control management, stock-taking practise and financial year-end protocols and controls
• People Management experience, successfully leading and developing retail management teams

This role offers an excellent competitive salary within a range of £48,158 to £53,266 plus an annual car allowance of £3,800 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 1st April 2022.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in a newly created role of Head of Holidays.

The Trust currently operates 50 holiday cottages/apartments and 5 bunkhouses within their portfolio. With new properties due to be added this year and a further number being reviewed as potential holiday lets, there is significant scope to expand this portfolio further and grow their future income. In 2020, they launched a new partnership with a third party who manage the front end of their process including website management, customer reservations, marketing, and promotion.

With a new 10-year Corporate Strategy set out, it is the perfect time to assess their current model and set a new strategic direction for their holiday department, focused on expanding commercial opportunities and maintaining their portfolio to a high standard to support their charitable purpose and deliver an enhanced and consistent customer experience.

This role will develop and lead the delivery of their holidays’ strategy, growing income whilst ensuring that their charitable purpose is supported. The post holder will identify opportunities, and establishing the future direction of our holidays function. Managing key stakeholder relationships will be vital, ensuring they are getting value for money from their third-party partnerships and supporting their property teams throughout the estate to deliver an enhanced customer experience.

Working closely with our estates, health and safety, and property teams, an ongoing programme of maintenance should be established to maintain high standards of service and facilities, protecting our assets for years to come and for future generations to enjoy.

This role involves travel to sites across Scotland with some flexibility for home-based working and whilst formally based at the Trust’s HQ in Edinburgh the post holder can be based anywhere in Scotland.

Key responsibilities of the role:

• Strategy
• Key Stakeholder Management
• Financial Management
• Asset Planning/Maintenance/Standards
• Customer Insight/Marketing and Promotion
• Customer Experience
• Legal/H&S Compliance
• People Management

Key skills and experience required:

• A thorough knowledge of the industry standards for holiday lets/self-catering/hotels or similar, particularly the Visit Scotland grading system.
• A proven track record of setting high standards and delivering first class accommodation for visitors.
• A strong aesthetic sense and ability to work alongside building surveyors and other colleagues across the organisation to create beautiful well-furnished spaces that reflect the Trust’s conservation and heritage credentials
• Business analysis experience and advanced knowledge and understanding of financial reporting, marketing reporting and systems reporting
• Demonstrable experience of successfully increasing revenues through effective marketing and promotional plans
• People Management experience, successfully leading and developing team/s
• Ability to lead and maintain team ethic and apply focus on agreed collective strategy
• Successful financial/budgetary management

This role offers an excellent competitive salary within a range of £48,158 to £53,266 plus an annual car allowance of £3,800 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 1st April 2022.

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

As a key member of the Creative Development Team, you’ll lead on the recruitment, retention, training, and co-ordination of volunteers across OnFife. You’ll support our volunteers, and our employees, working with them to ensure they have an excellent experience whilst helping us deliver our services and support local communities.

In addition to recruiting and supporting volunteers, you will develop a Volunteering Framework to ensure our ambition is strategic, relevant and well connected going forward.

This is a fantastic opportunity to join us as we embark on some exciting projects, including our highly anticipated Jack Vettriano; the early years exhibition.

The full job description can be found on our current vacancies page on our website https://www.onfife.com/vacancies/volunteer-coordinator/

About You

You’ll be friendly, approachable and highly organised with experience of working with volunteers with a wide variety of skills and backgrounds. You’ll be passionate about making the volunteer experience positive and meaningful.

How to Apply

If you would like to find out more information about this role before applying, you can contact Dan Brown, Head of Creative Development, for an informal chat. Please email dan.brown@onfife.com to arrange this. When you’re ready to apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Wednesday 6 April 2022 Interviews will take place on 21 April 2022.

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

As a key member of our small and busy HR Team, you’ll be responsible for day-to-day operational HR activities, and will be a key point of contact for all people-related queries. This is an exciting generalist role, where you’ll provide coaching, advice, support and training to ensure that all HR policies and processes run smoothly as well supporting the HR Team to deliver key departmental and organisational objectives. You’ll be customer focused and a role model for our values, ensuring that they’re at the heart of all we do.

We have two part-time roles available, each working 21 hours a week. We’re keen to support flexible working, and these hours could be worked over 3 ,4 or 5 days which we’d discuss at interview. You’ll be based at our Head Office in Kirkcaldy although we are currently working from home, with a move to a Hybrid Working model coming soon. You will also be required to work at any of our venues throughout Fife as needed.

This is a great opportunity to join our team and help shape the HR service as we go through a period of exciting transformation.

The full job description can be found on our website.

About You

You’ll be an excellent communicator, with a strong customer-focused attitude. You’ll have experience of multitasking in a busy HR environment, with a high level of attention to detail, and a good understanding of current employment law. You’ll have experience of building great relationships with managers, employees and other key stakeholders.

How to Apply

If you would like to find out more information about this role before applying, you can contact Mel Grant, Lead HR Officer, for an informal chat. Please email melanie.grant@onfife.com to arrange this. When you’re ready to apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Monday 28 March 2022

Interviews will take place on 18 & 19 April 2022.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

They are the largest member organisation in Scotland. As a conservation charity, they’re supported by more than 320,000 members and are funded largely by donations.
Since 1931 their love for Scotland has fuelled their desire to protect the things that make it special. By championing Scotland’s natural, built and cultural heritage they inspire those around us. From coastlines to castles, art to architecture, wildlife to wilderness, they encourage people to connect with the things that make Scotland unique while protecting them for future generations. They do it so their heritage will always have a home. They do it so our countryside will remain unspoilt, and accessible.

An exciting opportunity has arisen to join the team at the Trust in a newly created role of Regional Marketing & Communications Manager – North-East Scotland which will join a communications team who inspire more people to visit, join and donate to the Trust. They do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

The team works closely with their regional colleagues at their properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

This stand-alone specialised role will ensure that The North-East Region includes many of the Trust’s most iconic properties and places, including Crathes Castle, Craigievar Castle and Drum Castle. Due to geographic proximity, the role will also include support for the Mar Lodge Estate which is the UK’s largest National Nature Reserves and a must-see part of the wider Cairngorms.

By the nature of the role, you will have two teams that you see as the ‘home’ team. You will formally be part of the Marketing Team but you will also be fully integrated into the North-East Region’s management team.

This ‘foot in both camps’ makes this role very exciting because you are exposed to national and local planning and delivery contexts.

This role will maximise marketing, communications and fundraising effectiveness in the defined region by being the ‘go to’ person from central-to-region, and region-to-centre. You will do this by helping to localise national campaigns and by leading on regional-specific initiatives, developed within Trust-wide brand templates.

Success is defined by seeing more people visit, join or donate as a result of the properties and places you are helping to promote, plus better internal planning, production and reporting in pursuit of these outcomes.

Key responsibilities of the role:

• Develop and annual marketing and communications plan for the region
• Ensure national campaigns are maximised in the region
• Develop priority plans – Each year there will be one or more properties that has a significant new story to tell, following a capital redevelopment or a new approach to programming.
• Develop clear USPs for each property and place
• Ensure audience development work is applied in the region
• Lead on membership in the region
• Ensure the brand is being applied effectively in the region
• Content planning, production, checking and deployment
• Lead on regional social media posts
• Develop strong local stakeholder relationships
• Support regional communications day-to-day and follow reputation escalation procedures
• Lead on gathering regional marketing and communications performance

Key skills and experience required:

• Marketing experience – You will have experience at helping drive engagement at one more leading visitor attractions
• Strong planning skills – You will understand what it takes to plan, brief, produce, launch and monitor marketing and communications initiatives
• Great content skills – You will be good at commissioning or producing photography, copy and press releases
• Ability to build stakeholder relationships – You will be able to ‘get out there’ and identify stakeholders who have aims that match their needs
• Knowledge of CRM systems and data management – You will have a good grasp of how important data is to driving marketing success
• Social media platform experience – You will know how to manage social media platforms, make posts and monitor effectiveness
• Very good internal communicator and negotiator – You will know how to identify clear briefs and ensure that they are ‘sold in’ effectively at every level to maximise marketing and communications support for the region
• Strong knowledge of the North-East of Scotland in terms of regional variations, leading attractions and local community issues

This role offers an excellent competitive salary within a range of £35,023 to £38,738 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Introduction

Are you a dynamic, solutions focused projects and events professional with a proven track record? The RSPB Scotland Events Team have an immediate short term 3 month vacancy (there is a chance this might be extended).

We are looking for someone with a collaborative approach and excellent communication skills who works well with internal and external stakeholders at all levels, including suppliers and sponsors. You must have an ability to work to tight deadlines while maintaining excellent attention to detail.

You will be responsible for supporting the delivery of a range of events and projects which generate support for the RSPB (including engagement, connections to nature, income and memberships) targeted at our key audiences eg through the Nature of Scotland Awards and our presence at the Royal Highland Show.

If you believe you are the right person for this exciting and rewarding role, we’d love to hear from you.

What’s the role about?

As this is a short term contract we are looking for someone who can immediately join our team with the skills and experience outlined below who can hit the ground running and deliver results for our projects and events.

The role sits in the Events Team which is part of the Engagement Team and wider Fundraising and Communications Department. It involves working with a wide range of internal and external stakeholders to enable us to generate support from key audiences for RSPB Scotland. We are looking for a confident and capable person with great interpersonal skills who can support the planning and delivery of a number of events and projects.

In particular the Events Officer will support the promotion of the Nature of Scotland Awards call for entries where we reach out to inspirational people and projects across Scotland and encourage them to celebrate what they have achieved for nature. This will involve producing a range of targeted communications for key audiences identified through our 10 award categories (including by email, preparing newsletter copy, engaging with content on Twitter etc). We are looking for the successful candidate to monitor the team mailbox and respond to enquiries. You will also be tasked with drafting content for update emails to key stakeholders.

The role also involves liaising with internal colleagues about potential new promotional networks and projects to approach, which will lead to a range of desk research tasks and supporting our two team volunteers who are currently involved with this aspect of our project.

Moving through the contract, the Events Officer will support the planning of our engagement stand at the Royal Highland Show. At this event we enable colleagues to generate support for our work including recruiting new RSPB members and demonstrate to show visitors how they can support wildlife through their farm or back garden. This will involve various activities from reaching out to volunteers, liaising with colleagues on developing event resources and budget management.

Please see our website for the full job description and make sure your application spells out what relevant skills you have to offer.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

They are the largest member organisation in Scotland. As a conservation charity, they’re supported by more than 320,000 members and are funded largely by donations.

Since 1931 their love for Scotland has fuelled their desire to protect the things that make it special. By championing Scotland’s natural, built and cultural heritage they inspire those around us. From coastlines to castles, art to architecture, wildlife to wilderness, they encourage people to connect with the things that make Scotland unique while protecting them for future generations. They do it so their heritage will always have a home. They do it so our countryside will remain unspoilt, and accessible.
They do what we do … for the love of Scotland.

An exciting opportunity has arisen to join the team at the Trust as Corporate Partnership Manager, this role will manage and develop existing corporate partnerships as well as seeking and securing sponsorship opportunities for high profile events which drive the charity’s ambition and mission. Partnership and sponsorship opportunities from significant corporate citizens who share their values are fundamental to their future success driving innovation, promoting cross sector collaboration, maximising income, raising awareness of their charity and engaging and exciting current and new audiences.

You’ll manage and build upon existing relationships with key external stakeholders to build confidence in their charity, strategic direction and funding pipeline. You’ll oversee project and impact reporting for all key corporate partners and sponsors, gathering business critical insight that evidences value & impact and informs future practice.

Key responsibilities of the role:
• Working with the Head of Fundraising you will develop their corporate fundraising strategy to manage existing partnerships and create new partnership and sponsorship opportunities, achieving target, driving revenue and raising the overall brand profile for the Trust.
• Work closely and collaboratively with other members of the Fundraising team to ensure a coordinated and consistent approach to corporate fundraising activity.
• Work closely and collaboratively with other members of the team (Marketing, Membership, Communications) to ensure positioning, brand, messaging, target audiences and activity is aligned and resourced adequately for each partnership.
• Build and maintain strong relationships across the Trust to ensure partnerships are fulfilled to the highest standard and funded projects run smoothly and efficiently through to completion, and impact reporting. Relationships with colleagues in Marketing and operational colleagues based at properties across Scotland are especially important.
• Monitor CSR/Corporate Responsibility issues in the media and keep up to date with professional fundraising associations and media regarding fundraising tools and skills development.
• Research and build ongoing insight for each partner and prospect to better understand their strategic priorities/key drivers, enabling enhanced relationship and outcomes
• Ensure due diligence and governance requirements are fulfilled in collaboration with the Head of Fundraising and support the CEO and Trustees to develop relationships with key organisations.
• Develop detailed, compelling and relevant funding proposals/concepts in collaboration with internal stakeholders
• Devise and deliver high quality, relevant stewardship and engagement programmes for all partners, using organisational networks and opportunities to optimise success
• Track, analyse and report on fundraising results in the Corporate field to measure, manage and report performance using agreed performance measures.
• Work closely with procurement, project and operations to ensure their capacity to approach prospects is maximised and they are kept fully up to date with their fundraising plans.
• Manage income from corporate supporters; ensuring donations are correctly allocated, funds drawn-down and spent to agreed timescales, progress and final impact reports sent to donors.
• Monitor and report on spend associated with activity ensuing the correct allocation of philanthropic funds and maintaining a close working relationship with finance colleagues.

Key skills and experience required:

• Demonstrable experience managing significant major gifts or sponsorships and sustaining a portfolio of fruitful relationships with donors
• Detailed knowledge and understanding of the corporate marketplace and trends in corporate giving and partnership –their interests, motivations, priorities, and different vehicles of giving
• Proven successful experience in corporate fundraising or a sales environment generating significant income with a track record of initiating and delivering strategic and successful corporate partnerships ideally valued in excess of £100,000
• Demonstrable experience in Account Management – creating persuasive, compelling and profitable fundraising relationships and proposals, and sustaining and growing a portfolio of fruitful relationships.

This role offers an excellent competitive salary within a range of £35,023 to £38,738 with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Eden Scott is delighted to be working with Royal Zoological Society of Scotland (RZSS) a leading conservation charity who connect people to nature and safeguard wildlife across the globe.

At Edinburgh Zoo and Highland Wildlife Park, diverse and dedicated teams care for almost 3,000 amazing animals and carry out cutting-edge science and research. The wild experts based in RZSS zoos support an incredible range of projects and direct conservation action, from the Highlands of Scotland to the wetlands of Brazil and rainforests of Uganda.

As our natural environment faces a biodiversity crisis, RZSS is inspiring and empowering communities to help save animals from extinction.

An exciting opportunity has arisen to join the team as Visitor Experience Manager for their Highland Wildlife Park situated in the Cairngorms National Park, seven miles south of Aviemore.

This role will lead the visitor experience and catering team(s) including the day-to-day operations of visitor experience and manage Highland Wildlife Park as an accessible, exciting, and secure visitor attraction, ensuring five-star customer service standards and generating income levels in line with agreed targets. As part of the management team, this role will contribute to strategic planning in support of RZSS achieving its mission and aims.

Key responsibilities of the role:

• To manage Visitor Experience operations, including admissions and catering in line with visitor numbers in the region of 200K per annum
• Direct line management of the Assistant Visitor Experience Manager and administrator, Catering Coordinator indirectly Visitor Experience Team Leaders, and all visitor experience assistants
• Ensure the delivery of a five-star visitor experience
• Manage and oversee gate income of approx. £1.5M making sure gift aid is maximized
• Act as the visitor duty manager, responding to incidents on site such as first aid and security
• Work alongside the membership and adoptions team to promote these income streams to visitors
• Gather face to face visitor feedback and contribute to the improvement process
• Manage, oversee, and contribute to departmental budgets of approx. £300,000 (including payroll, end of year accounts and financial spreadsheets, Loomis contracts, Park signage, vehicle presentation/maintenance and coordinating printing of Park maps/information leaflets) and oversee the daily operations of the site during opening hours

Key skills and experience required:

• Experience of working in a similar visitor attraction or similar environment
• Significant experience of team leading in a customer service environment including catering management
• Significant experience of providing a positive, first-class customer care service, including dealing with customer queries and complaints

This role offers an excellent competitive salary circa £35k DOE for the right candidate with significant company benefits including 34 days holidays and a re-location package and assistance with accommodation for a candidate moving to the area.

Eden Scott are dealing exclusively with RZSS on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

No closing date has been set.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in a newly created role of Social Media Manager which will join a communications team who inspire more people to visit, join and donate to the Trust. They do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

The team also manage the membership experience and our proud to look after over a third-of-a-million members who help support their vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The team works closely with their regional colleagues at their properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

This stand-alone specialised role will ensure that the Trust is maximising its effectiveness at reaching new and existing audiences with relevant and compelling content through social media channels that inspires continued and deepening engagement.

Formally based at the Trust’s HQ in Edinburgh but the nature of most of their roles lend themselves to working flexibly in terms of location, and affords ongoing opportunities to experience properties and places on a regular basis.

Key responsibilities of the role:

SOCIAL MEDIA STRATEGY AND IMPLEMENTATION PLAN
• You will be responsible for developing a clear strategy for social media that can demonstrate how it will deliver clear value in support of the Trust’s ten-year strategy.
• Be responsible for ensuring there is a clear annual implementation plan for social media, nationally and regionally, so that everyone is clear on what needs to be done, and when.

LEAD ON NATIONAL ACCOUNTS
• You will be responsible for planning, writing and publishing content on the Trust’s national social media accounts, plus helping to curate social media content archives. Social media accounts include Facebook, Twitter, YouTube, plus many other leading platforms.
• The content you lead on will be aligned to marketing campaigns, fundraising appeals, key property events, and major project updates across the Trust. The key is to ensure what you publish is part of a wider integrated set of plans.
• All content you are responsible for will confirm to the Trust’s Editorial Policy regarding matters of brand, accuracy and legality.

SUPPORTING OUR REGIONAL TEAMS
• You will help them strike the right balance between which social media accounts are managed centrally and those that are updated and managed by local property and place teams.
• You will develop policy and practical guidance so that all parts of the Trust know what they need to do to follow brand, technical and other considerations when using social media.
• You will provide training support and oversee the recommended distribution of relevant software licences so that everyone involved in social media at the Trust can maximise their effectiveness.
Key skills and experience required:

• Demonstrable track record at managing an organisation’s social media presence
• Clear knowledge of the leading social media software platforms they may choose to use
• Evidence of leading training programmes across teams
• Experience with brand ambassadors, influencers and brand partners and know how to deliver credible and compelling content and communications
• Experience of the day-to-day management of social media accounts for a complex organisation
• Experience of creating written and image-led content for social media and optimising for a range of audiences and different channels
• Strong planning and organisational skills, comfortable working across multiple social platforms at the same time
• Monitoring and reporting on measurable performance objectives for social media using Google Analytics or equivalent tools

This role offers an excellent competitive salary within a range of £35,023 to £38,738 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 25th March 2022 and interviews for shortlisted candidates 7th April 2022.

CONTEXT

Set within extensive grounds, this imposing 800-year-old fortress, with Raeburn portraits on the walls and wildfowl in the loch is one of the most impressive Castles in the country and is a fabulous place to soak up the atmosphere of old Scotland.

Spread over various floors, these sumptuous rooms are filled with antiquities, armour and lavish oil paintings. The collection within Fyvie Castle is Museum Accredited, with an impressive portrait collection, including works by Raeburn, Batoni, Romney, Gainsborough, Opie, Lawrence and Hoppner.

Situated on the ground floor is our ‘Kitchen Tearoom’ which is an essential part of any visit to the Castle. With additional seating outside to be enjoyed during the warmer months.

Fyvie Castle also boasts a beautiful walled garden, mature grounds and woodland walks round the Loch of Fyvie.

JOB PURPOSE

To support the conservation of Fyvie Castle by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors.

With a passion for all things food related and of course great customer service, you will manage ‘The Kitchen Tearoom’ within Fyvie Castle and the pop-up catering outlets within the grounds for our year-round events programme.

You will lead the catering team with, menu design, food production, ordering, compliance, and commercial performance. Delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards, and targets. You will help make our properties sustainable in every way.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

With access to an extensive Scottish produce garden, this offers a unique opportunity to incorporate fresh home grown fruit and vegetables into the menu.

Purpose

Overall responsibility for driving the retail strategy across the Trust, leading the national retail team, and setting the future direction of our buying and merchandising proposition across both gift shops and online. With a diverse portfolio of locations and online presence, this role is pivotal in ensuring that our offer continues to develop in a modern, and flexible way, delivering ranges that are distinctive, which promote our charitable purpose and brand values in new and innovative ways. With the support of the retail team, the post holder will work collaboratively with property leadership teams to enhance the retail visitor experience delivering the right balance between national and local/property specific themes. The post holder will also develop, continually review, and maintain all retail policies and procedures providing clarity of expected standards/governance and accountability across buying, product development, stock management, customer service, merchandising and supplier management.

Key Responsibilities and Accountabilities

National Retail Strategy
• Develop, review, and manage a national NTS Retail Strategy, setting goals and milestones across the next 10 years which deliver increased revenue whilst also supporting the charitable purpose of the Trust and reflecting the brand values
• Ensure consistency across the estate and online, in product development, stock management & compliance, profitability, and financial management
• Responsibility for the development, supply, and distribution of retail ranges across the NTS portfolio and online, and for the effective management of cost prices, distribution costs, inventory levels and supplier management
• Develop a set of national retail KPI’s, agreed with Operational Management teams which can be used to monitor and drive commercial performance
• Develop and create new business opportunities to further increase revenues across the Trust

Financial /Operational Management
• Working with our finance teams, prepare and develop a suite of reports, to analyse all data weekly/monthly and present the findings and recommendations
• Exercise sound financial/commercial principles ensuring that expenditure and income are managed within agreed budgets, to maximise profitable retail operations and high quality of service and standards
• Formulate strategies to develop the Trust’s retail experience for visitors both in shops and online; this will include preparation of business case proposals for site-specific strategies and projects

Trading Performance/Customer Insight
• The post-holder and the national retail team will provide trading and business insights to enable the Trust’s retail operations to respond effectively to trading and market conditions
• Identify and develop opportunities to achieve business and revenue growth using statistical reports
• Develop a national pricing and promotional strategy which reflects market trends and maximises commercial opportunities

Stock and Inventory management
• With the support of the retail product and merchandise managers, ensure that the retail stock management policy is implemented consistently throughout the estate, providing relevant training and development for property teams where appropriate
• Develop buying and product development processes which ensure the right balance of ranges across the estate and online and manage the stock inventory effectively
• Develop, implement, and monitor effective stock management tools and controls across the estate
• Working with the Merchandise Manager, lead the FYE stock take process ensuring that the relevant policies and procedures are delivered across the estate and manage the audit process taking relevant action where appropriate