Full Time

Marketing Executive

The role

To promote Edinburgh Zoo and Highland Wildlife Park as world class visitor attractions and the Royal Zoological Society of Scotland (RZSS) as an international leader in conservation, growing brand awareness, income and support.

Some of the things you’ll do:

* Support and deliver an annual marketing activity plan to meet agreed targets
* Assist and develop a market research programme to enable data-led decision making
* Making use of data and insight, develop promotional campaigns to increase visitor numbers and income at Edinburgh Zoo and Highland Wildlife Park.
* Develop promotional content and assets, ensuring brand consistency, value for money and quality
* Working with the marketing manager, support the management of the Society’s website, delivering continuous improvement in performance through development and search engine optimisation, maximising income through ticket sales, events, experiences, membership and retail

What we’re looking for:

* You’ll be Degree qualified (relevant degree) or hold equivalent experience
*Have a good understanding of the marketing industry and understanding of current Gift Aid and GDPR guidelines
* Excellent standard of written and spoken English. Assertive communicator, confident in dealing with a wide range of stakeholders
* Marketing, including digital advertising, Google Analytics, email marketing and direct marketing
* Experience of working in a busy marketing environment, delivering to deadlines.

Interviews are scheduled to take place on 28 / 29 March 2022

Please visit the RZSS Job Opportunities page for details on how to apply and further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Fundraising and Communications Officer

To help us achieve our goals a new role of Fundraising and Communications Officer has been created to work alongside the Director of Development to manage the fundraising campaign. This post is key to the future development plans for the Museum. This is an exciting opportunity for someone to develop a positive track record and reputation in fundraising and assist the Museum in moving forward to achieve full National status and a five-star visitor attraction.

The Scottish Fisheries Museum was founded in the old fishing port of Anstruther, at a property known as St Ayles, as a trust and charity in 1969, to collect, record and interpret the history of the fishing industry in Scotland. The Museum has expanded to occupy several adjacent properties and holds collections of over 65,000 artefacts, including full size fishing vessels. We are now seeking to develop our overall reach and visibility to a wider audience by developing our facilities to the standards expected of a contemporary museum of our stature and expanding the narrative about the fishing industry in relation to political changes and the climate emergency, while maintaining our core services.

Responsibilities Scope and Purpose

There are three key responsibilities in the post:
• Provide support to the Managing Director, Director of Development, Board members, staff and senior volunteers in developing relationships with potential donors to the Museum. Be directly involved in the fundraising, preparing proposals and meeting donors.
• Manage a high-quality events, activity, and communication programme to engage donors and potential supporters.
• Manage the fundraising communication and records ensuring effective systems and processes are in place for research, engagement, and stewardship to deliver a professional fundraising programme.

The post reports to the Director of Development. The postholder will work closely with staff across all areas of the Museum.

Please apply to Simon Hayhow, Director of Development, including a CV and covering letter, as outlined in the full job description.

Marketing Assistant

Based at Camera Obscura & World of Illusions, Edinburgh, the Marketing Assistant will work closely with the Marketing Manager and Management Team in order to facilitate and increase visitor numbers, improve awareness of the brand, increase income generation, and media profile for Camera Obscura.

The role will involve every possible aspect of marketing and communications, with a focus on online aspects. This includes developing the digital presence across all platforms, creating and gathering content, imaginative but effective promotions, CRM, data gathering and analysis, dealing with advertising sales executives and so on. It will also involve supporting on media events and photocalls, representing the company when required, attending meetings, seminars and conferences, networking with marketing colleagues at other attractions and supporting the day-to-day office operations. It is envisaged that the Marketing Assistant will make a significant positive difference to the levels of visitors and revenues.

Full job description on website. Please send a CV and covering letter to claire@camera-obscura.co.uk

Communication and Skills Manager

Our Visitor Services Team are responsible for providing a high quality visitor experience through engagement with our local communities, user groups and visitors to our forests and land.

They manage public access and safety across a geographically diverse holding, including our trails, visitor centre and urban woodlands that support the mental and physical wellbeing of over 2.6 million visitors annually.

Working with a small team, you’ll develop and deliver engagement plans for consultations and upcoming works from local woodlands through to landscape scale projects. You will also coordinate enquires from individuals and communities working with colleagues across our teams to respond in a timely professional manner.

Part of the role is to encourage new audiences to our sites across the Loch Lomond and Trossachs National Park and Central belt, working with neighbours, groups and communities to enhance the visitor experience. You will also build working relationships with partners to develop and oversee visitor and community engagement projects.

Occasional evening, weekend and public holiday working is a requirement for the role.

Responsibilities:
– Work positively and proactively with customers, stakeholders, communities, businesses and partners;
– Develop communications and engagement plans;
– Represent FLS at community, business, partner and stakeholder meetings;
– Deal promptly and helpfully with any enquiries and complaints;
– Develop strong and positive relationships across the region and promote excellent internal communications;
– Co-ordinate and advise colleagues where a technical response is required
– Promote a high level of customer focus and high standards of communications and engagement amongst staff;
– Monitor and support communication skills and knowledge development for staff, through coaching and advice;
– Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice.

Operations Assistant

We have a fantastic new job opportunity for an Operations Assistant who is motivated and enthusiastic about events and sport.

Reporting to the Operations Manager this role is to assist in the operational delivery of Musselburgh Racecourse with particular focus is on the Sensational 7 raceday’s which require accurate planning and exceptional delivery.

Helping to deliver a tailored and quality customer experience for a wide range of raceday audiences is required to maintain the VisitScotland 5 Star grading.

Raceday
– Assist on raceday set up including entrance systems.
– Assist Operations Manager in creation of annual plans for Sensational 7 raceday’s.
– Take, collate and circulate notes and actions from contractor and supplier planning meetings to the wider team.
– Create Operations Documents and distribute to wider team.
– Liaise with transport providers to schedule courtesy and shuttle bus services.
– Assist with the ordering and liaise with entertainment providers.
– Create event documents including maps racegoer related information for website.
– Work with the wider team to generate ideas and features for raceday’s.

Customer Care Team
– Liaise with Customer Care Team Members to ensure sufficient staff are available as required on raceday’s.
– Issue annual staff letter.
– Assist with the annual health and safety training.
– Assist with raceday briefings for larger raceday’s.
– Deal with new customer care team enquiries.

Venue
– Work with wider team to arrange annual maintenance works carried out as directed to ensure we can receive our annual safety certificate.
– Accurately record and store information relating to inspections creating a task list based on recommendations.
– Assist the wider team in regular H&S requirements such as fire alarm and emergency lighting tests.

Finance
– Process Purchase Orders for all suppliers and contractors.
– Ensure suppliers send invoices in timely and accurate manner.
– Record information accurately and regular to assist the Operations Manager deliver the annual activities within budget.

Wider team support
– Provide cover to Office Manager as required including covering reception on their day off.
– Provide assistance to the wider team as and when required.
– Take accurate notes and actions from team and department meetings.

Non Raceday Events
– Provide support for non raceday events.

The ideal candidate will be well organised with good planning and communication skills. An eye for detail, creativity and numeracy skills in addition to knowledge in using Microsoft Office programs would be desirable. This is a full time, office based role.

Salary: £21,000 pa. Closing date: 7th March 2022

Please email your C.V. and cover letter to enquiries@musselburgh-racecourse.co.uk – please no agency enquiries.

Exhibitions Manager & Curator

The Exhibitions Manager & Curator is a key position at Dovecot responsible for all exhibition and tapestry collection activities. You will oversee and manage the realisation of exhibitions and the display of new commissions with artists, lenders and museums and galleries. In this pivotal role, you will lead on the delivery of each part of the public programme from concept to installation, communication and reporting, delivering a high-quality experience for visitors and partners in line with the organisation’s strategic aims. As a key member of the Dovecot team, you will connect across the organisation, liaising with colleagues in weaving, marketing and commercial operations. You will line manage the Exhibitions Coordinator and manage relationships with exhibition partners, clients and contractors to deliver the exhibition programme. You will play a key role in helping Dovecot reach a wider audience so you must be a confident and articulate ambassador for their work. Dovecot is committed to equality of opportunity for all staff and applications from individuals are encouraged. Regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships – we would like you to join us.

Commercial Officer

The Commercial Officer is responsible for providing a first-class visitor experience and ensuring the upkeep of day-to-day retail operations. The role supports the Commercial Manager with managing ticket, retail sales and contributing to events, management of stock levels, programming the till, visual display merchandising and the maintenance and running of our online shop. You will act as the first point of contact for customers and ensure visitor targets are met through excellent customer service, data management, communication and Commercial marketing initiatives.

You will work as part of a dynamic team with a remit to expand our public offer and maximise income generation to support the world-renowned Dovecot Tapestry Studio. You will be expected to gain knowledge about Dovecot and share this confidently, acting as an ambassador for Dovecot with our visitors, participants, and suppliers.

Retail Manager

The Role

To manage the day-to-day operations of the Edinburgh Zoo retail sales team and maximise income through agreed business plans. Delivering an engaging and inspirational retail environment for our visitors and provide an excellent customer experience, whilst generating income to exceed agreed targets in support of the RZSS vision and mission.

To ensure the security, integrity and accuracy of stock and payment transactions.

Some of the things you’ll do:
* Alongside the Head of Retail, contribute to the strategic development of the retail function
* Manage all aspects of the day-to-day operation of the retail outlet in the zoo??
* Develop and maintain a supportive and dynamic first-class customer service and sales culture amongst the team, inspire and motivate team to deliver an exceptional standard of service at all time, leading team to communicate important message to our visitors to encourage charitable giving.
* Achieve annual income targets and related profit and margin targets
* Achieve and report on daily, weekly, monthly, and quarterly income, profit and margin targets
* Manage and support the development of staff within the retail function

What we’re looking for:
* You’ll have an HND in retail management or an equivalent qualification or experience.
* Working knowledge of financial management systems including bookkeeping skills.
* Assertive communicator, ability to confidently engage with visitors.
* Significant experience of providing first-class customer care and service, including dealing with customer queries.

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found atwww.rzss.org.uk/about-rzss/staff-benefits

Ranger – Engagement

JOB PURPOSE
The role of Paths and Access Ranger will combine responsibilities for visitor engagement, upland path repair, nature conservation and contribute to the delivery of the National Trust for Scotland’s conservation and operational objectives at Ben Lomond.
CONTEXT
The Ben Lomond property extends to over 2100 hectares and is situated on the East side of Loch Lomond. The property includes 10km of two of the busiest hill paths in Scotland, attracting in the region of 50,000 walkers per year. Much of the property is a SSSI, but also a tenanted hill farm, with long-term objectives in progress to balance land use with habitat protection and restoration. The ranger service operates from Ardess Lodge, near Rowardennan.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work through direct implementation, through close liaison with the Property Manager, and by facilitating and overseeing the work of others, i.e. volunteers.
Upland path repair and maintenance.
• Assist in the prioritising and planning of upland path repairs on Ben Lomond and Ptarmigan, in conjunction with the Property Manager and the NTS Mountain Path Team.
• Carry out regular upland path repair and maintenance, to industry standards, as required at all altitudes on the property.
• Lead volunteers and others as appropriate in safe maintenance and repair of upland paths.
• Assist with the maintenance of other paths and access infrastructure on the property, including vegetation management and tree safety.

Visitor Engagement.
• Actively and positively engage with hillwalking visitors to raise and improve public awareness of key issues including path erosion and landscape protection, dog control, wildlife protection, funding and membership support.
• Engage visitors and promote the work of the Trust through developing, conducting and assisting with guided walks, talks, events and by other means of interaction such as social media.

Nature Conservation.
• Assist with estate work such as fence repair and maintenance to further the nature conservation objectives of the property.
• Assist with the programme of habitat and species monitoring when required.
Community engagement.
• Work with the Property Manager/Ranger to communicate with local stakeholders, businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working relationships/partnerships to help deliver the Trust priorities.
Learning.
• Work with the Property Manager/Ranger to develop and deliver educational and outreach activities on site or to the local and wider community, to promote the cultural and natural heritage of Ben Lomond and the work of the NTS, and to maximise opportunities for people from diverse groups and backgrounds to engage with the property.
Other responsibilities specific to the role.
• Assist with other areas of property work if/when necessary, such as covering staff shortfall for bunkhouse cleaning and guest welcome.
• Attend and update training as required
• Embody the Trust’s values

Visitor Services Manager – Food & Beverage

PURPOSE OF THE ROLE

To support the conservation of Threave Garden & Estate by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Threave Garden & Estate
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable and quick to exceed expectations in fulfilling customer needs
• Day to day housekeeping and security of the visitor centre

Hospitality – Weddings, Private & Corporate Events
• With the Operations Manager, property and NTS teams assist with the development and delivery of a strategy for private events to achieve and exceed annual income targets
• Delivery of all or part of operations relating to onsite wedding and corporate events
• Actively evaluating and analyzing all events post-delivery to ensure continued improvement

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

Cook

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Threave Garden to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

SCOPE OF ROLE
People Management
• The Post Holder does not have direct line management responsibilities, but would be expected to deputise in the absence of the Café Manager and direct kitchen and front of house staff.

Financial Management
• Not a budget holder but responsible for the day-to-day management of stock

Visitor Services Supervisor – Retail & Admissions

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Pitmedden Garden. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• management of ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the retail team.
• Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Position will play an important role as part of the properties senior operational team’

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff.
• Assist National Retail Team & VSM with stocktaking and delivery discrepancies
• To assist the National Retail Team & VSM with accurate stock control procedures (write-off/wastage etc.)

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