Full Time

What we do? Restoration Yard is a truly special place. Just a few miles from Edinburgh and set within the historic Dalkeith Country Park, it’s the perfect place to eat, shop and restore. Visitors can enjoy a quick bite or caffeine fix in the Coffee Bar, enjoy a delicious breakfast or lunch in our restaurant, The Kitchen; browse handpicked fashion, beauty, food and homeware in our shopping haven, The Store; or focus on wellbeing in our wellness space or outdoor sauna. The Park also provides a stunning background for a variety of events and special occasions.

The role? An exciting opportunity has arisen to join our food and beverage management team focussing on the smooth running of The Kitchen – a light-filled dining environment with panoramic views of the River Esk – as well as supporting our other food outlets as required. Working closely with our Head of Food & Beverage and front of house team, the successful candidate will help to deliver efficient daily service, ensuring we consistently deliver high standards of service, while supporting and motivating the wider team.

The person? As an experienced hospitality professional, you will have excellent people skills, an eye for detail, and a commitment to the highest standards of service and presentation. You’ll thrive in a fast-paced environment and be able to support and motivate the team during our busiest times. Candidates must have worked at management or supervisory level and knowledge of food hygiene and licensing regulations.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 6 May.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the role

We currently have an exciting opportunity for a Destinations Assistant to join our Destinations team in Fort Augustus You will work as part of the front of house team to create memorable experiences for visitors to the Caledonian Canal Centre.

The role is offered on a permanent basis, and with an incremental starting salary of £28,106 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands.

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages.
Cleaning and sanitising work areas, utensils and equipment.
Describing menu items and suggesting products to customers.
Serving customers and taking orders and communicating with the kitchen.
Welcome, engage and inform our customers to exceed expectations.
Description and selling of our products and services.
Receiving, pricing, and distributing stock supplies.
Receiving and processing customer payments.
Cleaning and tidying public areas.
Stock movement and replenishment.
Assisting in other departments of the business when requested.
Qualifications and knowledge required:

Barista experience beneficial but not essential
Food Safety Level 2 beneficial but not essential
Skills and experience required:

Excellent interpersonal skills and communication skills
The drive to work across various disciplines (gift shop, tourism, café, events, etc.)
Good time management and organisational skills
A flexible approach to the role and willingness to learn
Qualities & abilities required:

A real enjoyment for dealing and helping the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Stables Café, Dairy and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor Experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line Management of Visitor Services Assistants
 Duty management responsibility including open and close of all on site facilities.
 Ensure the property social media is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Be part of something special at the Calanais Visitor Centre as we prepare for an exciting new chapter. We’re looking for an experienced and passionate Sous Chef to support the development of our catering offer within a unique, world-class visitor attraction. Working with fresh, local and seasonal ingredients, you will play a key role in delivering high-quality food that enhances the overall visitor experience.
In this role, you’ll support menu planning and development, assist with the day-to-day running of the kitchen, and help maintain high standards of food quality, presentation, and hygiene. You will also contribute to developing a varied catering offer, from café service to functions and special events, while supporting and mentoring junior team members.
This is a full-time role, averaging 37.5 hours per week across the year, with flexibility required including evenings, early mornings and weekends. Salary is £30,000–£35,000 per annum, depending on experience.
For full job description and to apply visit: https://careers.calanais.org/roles
Closing date: 4th May

Purpose of role

This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust’s policies.

You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities
Catering Operation
• Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Support the F&B manager with stock management, ordering, storage and wastage control.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Assist with food led events throughout the year to support over all business goals.
Visitor Experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors
• Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

• Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
• Ensure the team feel valued, respected, motivated and supported.
• Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

• Share responsibility for achieving Food & Beverage budget
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation
• Supervise daily cafés till operations and perform end-of-day income reconciliation
• Support the F&B Manager with menu costing and stock-taking.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Significant previous experience of working in an operations role in the hospitality industry
• Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
• Excellent customer service skills.
• Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands
• Confident communication skills (written and spoken)
• Ability to be proactive and to take initiative.
• Experience with cash handling, monitoring, and interpreting financial data.
• Computer literacy and familiar with Microsoft software
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
• Food Hygiene Qualification (or willingness to train)
• First aid Certificate (or willingness to train)
• Barista training (or willingness to train)
• Alcohol License (or willingness to train)