Full Time

Visitor Assistant

Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements

Sales & Service
-Uphold outstanding levels of customer service.
-Proactively engage customers and provide recommendations or advice as and when required.
-Maximise income for the Scotch Whisky Experience.
-Maintain a good working knowledge of all products.
-Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
-Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
-Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
-Advise and serve customers in the shop and bar areas.

*Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
-Use of language skills if required for the tour and throughout the SWE.

Stock Management
-Replenish shop, tour and bar stock.
-Ensure visual merchandising guidelines are followed.
-Assist the retail & stock team with deliveries when required.

Cash Handling.
-Operate a till accurately.

Teamwork
-Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.

Training and development.
-Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
-Train to conduct tasting tales and to join the tasting team.
-Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
-Commit to look for areas of further development with management.
-Host staff training and tasting sessions.

Other duties
-Any other duties commensurate with your role.

Additional benefits
-Medicash
-Flu jab
-Cycle to work schemes

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, Catering and events (including ordering);
 Line management of Visitor Services Assistants (including rota administration)
 Duty management and oversight/maintenance of the property
 Ensure the property social media is managed to generate interest, engagement and help drive visitors
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day-to-day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation;
 Week-end reports and reconciliation;
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services / Operations Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Head of Heritage & Enterprise

Help shape the future of one of Scotland’s most important heritage destinations.
New Lanark Trust is seeking an exceptional strategic leader to help write the next chapter in the story of this UNESCO World Heritage Site.

As Head of Heritage & Enterprise, you will join our Senior Leadership Team and play a pivotal role in balancing heritage conservation with commercial ambition. Working across heritage, enterprise, fundraising, partnerships and visitor experience, you will help ensure New Lanark remains both internationally recognised and financially sustainable for generations to come.

This is an exciting opportunity to lead strategic growth, develop new income streams, secure funding, build influential partnerships and champion one of Scotland’s most significant cultural assets on the national and international stage.

You will work alongside experienced operational managers, providing strategic direction while leading our heritage, education and World Heritage teams.
We are looking for an ambitious and innovative leader who combines commercial awareness with a passion for heritage and public engagement.

We’re looking for someone who has:
• Proven strategic leadership experience.
• Experience of developing partnerships and stakeholder relationships.
• A track record of securing funding and developing sustainable income streams.
• Strong commercial awareness with the ability to identify new opportunities.
• Excellent communication and influencing skills.
• A passion for heritage, education and community engagement.

In return we offer
• The opportunity to shape the future of a UNESCO World Heritage Site.
• A senior leadership position within one of Scotland’s most recognised heritage organisations.
• An opportunity to make a genuine long-term impact.
• Competitive pension scheme.
• Employee benefits and discounts.

Local Studies Digital Officer

Contract Type: Fixed Term until March 2027
Salary: £34,914.86 – £43,437.09
Hours: 36h per week
Location: Dunfermline Carnegie Library and Galleries
Job Reference: ON000626

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits. 

The Role

We are looking for someone with a passion for local and family history who will lead on maximising opportunities to digitise more items from our archives and local studies collections, including working on bids for funding.

As postholder, you will be key in raising awareness of and increasing access to the rare books and special collections we look after. You will provide high-quality advice and assistance both internally to colleagues and externally to other organisations, customers, communities, and researchers.

This post has 3 part-time direct reports that are based within Cupar Library, Dunfermline Carnegie Library & Galleries and Kirkcaldy Galleries.

About You

You will be a professional librarian background with at least 1-3 years local studies experience. In addition, you must demonstrate excellent communication and organisational skills, and this should be evidenced in your application.

How to Apply

If you would like to find out more information about this role before applying, please contact Andrew Dowsey, Archives & Local Studies Manager.
When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team.

The closing date is 12noon on Thursday 23 July 2026

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Retail Apprentice

JOB PURPOSE

The Retail Apprentice role provides training in a broad range of retail skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional retail environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard.

Our Visitor Centre, including the shop, tours and exhibition, is an essential part of the visitor experience and the apprentice will take on the role of retail assistant seeking to make the shop visit a positive and memorable part of a visitor’s day with us. You’ll help us maximise sales through excellent customer service, tour delivery and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

The Retail Apprentice will work as part of the professional team there helping to give visitors from across the globe a warm welcome to the shop and help generate the income that enables us to care for our properties.

The Apprentice will also study for a Modern Apprenticeship (Diploma Providing Retail Services SCQF level 6) with XL Training.

Please note that this Modern Apprenticeship is funded by Skills Development Scotland, and we must adhere to their guidelines when hiring for this position.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the Shop, the apprentice will take direction from the Visitor Services Manager or Visitor Services Supervisor, working alongside other staff. The apprentice will have regular guidance and review from XL Training, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the shop, the apprentice will provide a consistently high standard of visitor care at all times:

 Deliver a warm welcome to local, national and international visitors
 Answer visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities, such as of membership, tours, exhibition and tea rooms offer
 Provide excellent customer care
 Billing – Cash and Credit Card handling
 Adhere to all financial procedures to include till operations and cash reconciliation duties
 Adhere to Health and Safety & Food Safety practices and guidelines
 Assist in stock merchandising and management, helping to maintain high standards of product displays and stock availability, including stock counts and supporting regular stocktakes
 Support the delivery of engaging public and private guided tours, as well as exhibition events, ensuring visitors receive a high level of customer service and a welcoming, informative experience.
 Promote the National Trust for Scotland and the benefits of Trust membership
 Actively feedback visitor comments to line managers to improve offer, service and operation
 Help achieve sales targets and membership recruitment targets.
 Always maintain excellent standards of site and personal presentation
 Undertake the general ongoing operational cleaning of all areas as necessary
 Wear the correct uniform, name badges, or PPE as required
 Undertake any other tasks that may be reasonably requested

Estate Worker

JOB PURPOSE
This job exists in order to ensure that the grounds and policies of Culzean Castle are managed and maintained as an internationally recognised landscape of outstanding historical importance and contributes to the property’s overall conservation and development, and its enjoyment by visitors. Under the day-to-day direction of the Head Gardener, and in liaison with others as necessary, the role assists in the management of the woodland trees, control of ‘invasive species’ and the maintenance of the path network to the expected standard of a National Trust for Scotland garden. In addition, the role supports the maintenance of facilities across the estate, and any other estate work as required.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The Key Purposes of the job will be met by:

1. Undertaking practical maintenance of the grounds and wider estate e.g. managing trees and shrubs; managing drainage systems; turf care; pest/disease/weed control; pathway maintenance; waste management; fencing work; Road maintenance; repair and maintain benches and signage; to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors
2. Carry out woodland management e.g. Tree inspections; woodland thinning; crown lifting; tree planting; Reactionary woodland work from storms; managing invasive species
3. Support the maintenance and compliance of facilities across the estate, occasionally working with contractors or carrying out repairs or compliance checks when needed
4. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures
5. Assist with event set up and operations as required
6. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
7. Demonstrating self-motivation, organizing, planning, and prioritizing and good time management
8. Contribute towards the inspections and maintenance of the estate playparks
9. Carry out weekend duties on a rota system
10. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener

Visitor Services Supervisor

JOB PURPOSE

To provide operational coordination and supervision of visitor services and associated teams, within Crathes Castle, in line with the Trust’s policies, priorities, performance standards and targets, contributing to the enjoyment of the property by visitors and members, helping to ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for visitor services and supporting with duty management, is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support the Visitor Services Manager with the recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported, and that staffing budgets are adhered to.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Support the day to day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reporting of working hours for payroll, as required. Provide holiday and sickness absence cover for completion of the banking processes and financial reporting, as required.
• Support with the delivery of the events and functions strategy with support of the Visitor Services Manager.
• Create a culture of ‘exceptional service, every time’. Ensuring high standards of delivery and a consistently warm welcome.
• Drive the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at all times, namely, conservation, access and memorable visitor experiences for all guests.
• Ensure high standards of presentation at all times, you may have delegated tasks within other departments, and you will understand and help deliver your overall properties business plan.
• Support with the opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover, as required.
• Ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

Events Manager

Events Manager, Paisley, 37 hours per week, Fixed Term Contact, Grade 07: £39,376.68 – £41,595.35 p.a.

Creating memorable live experiences is central to OneRen’s audience and brand strategy, and critical for driving audience awareness and acquisition, growing sales, and generating new revenue streams. Support the development of OneRen’s commercial events programme to achieved set performance targets.

The role will drive the development of OneRen’s cultural and commercial private and ticketed events portfolio, ranging from music and theatre performances, corporate and social functions, weddings, and major sporting events to smaller exclusively designed functions. Responsible for cultivating high net worth bookings which will include working with individual clients, large organisations, and business to business events.

Work Hours: Your normal working week will comprise of 37 hours. Due to the remit of this role and the operational requirements of event delivery you will be expected to work 5 days over 7 days, with evening and weekend work required to support OneRen’s diverse events programme.

Candidates are to submit a CV and cover letter in one document.

Closing date: 19th July 2026

Interview date: To be confirmed.

The successful candidate will be required to undertake a PVG Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Head of Communications & Public Affairs

The Head of Communications & Public Affairs is a pivotal role at Royal Botanic Garden Edinburgh (RBGE) promoting our world-leading work in science, conservation, horticulture, and education.

Working as an active member of the Senior Leadership Team, this role will lead the organisation’s approach to strategic communications, seeking opportunities to engage external audiences, disseminate key messages, and raise RBGE’s profile on a national and international stage through press and media engagement.

With oversight of the communications and publishing functions, this role will also provide key support to the Regius Keeper and the Executive Team in shaping engagement and communication strategies with political stakeholders across the Scottish and UK governments.

This is an exciting opportunity to make a real impact in the next phase of RBGE’s corporate strategy, strengthening key policy relationships and promoting RBGE’s expertise to deliver real impact in the fight against the twin crises of biodiversity loss and climate change.

Closing date: 09:00am (BST) on Monday 20 July 2026
First interview date: 30 July 2026
Second interview date: 5 August 2026

Recruitment information:

Further details on the job description, person specification, and how to apply can be found in the candidate pack for the role on our website.

Art Handling Technician

Full-time and Permanent
Salary £30,900 – £32,250 per annum
Plus generous benefits package
On site

About the role

We have an opportunity for an experienced Art Handling Technician to be part of our talented team installing exciting exhibitions. You must have proven skills and experience in the safe handling and movement of works of art within a museum or gallery environment.

You’ll work across all three of our stunning Galleries based in the heart of Edinburgh as well as our arts store at Granton Art Centre handling our incredible art. The Art Movement Team works to national standards supporting complex national and international programming in the handling, packing, movement, installation, and location tracking of a wide variety of artworks, including those from our collection and those on loan to us.

In this role you will ensure the safe movement, transportation, and installation of all artworks within the National Galleries of Scotland, including collections from and returns of artworks to lenders. You will also assist in maintaining the upkeep of the storage areas, exhibits, tools, and equipment.

The difference you’ll make

In all that you do you will be part of a small, dedicated team of Art Handling Technicians who are supported by the Senior Art Handling Technicians. Reporting to the Art Movement Manager your responsibilities will include:

-Providing safe and efficient movement of art works and other objects within the organisation and to other institutions, including risk assessments and method statements as required.
-Contributing to resource and planning discussions as required in line with skills and experience.
-Leading on individual project elements as requested.
-Maintaining location records and relevant paperwork following our procedures.
-Packing and unpacking objects and checking conservation condition reports.
-Undertaking courier duties.
-Sharing responsibility for the care and maintenance of equipment, including highlighting any concerns as appropriate.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

-You must have proven skills and experience in the safe handling and movement of works of art within a museum or gallery environment.
-Awareness of and commitment to health and safety compliance and best practice.
-High standards of accuracy and attention to detail as well as an excellent manual dexterity.
-With the ability to work calmly and carefully under pressure you will actively anticipate and plan for potential problems.
-Can demonstrate sound, timely and appropriate decision-making skills taking responsibility and using initiative.
-You will have a helpful manner and flexible approach, great communication skills and enjoy working flexibly as part of a team with the ability to work alone and committed to getting the job done.
-Apply sound judgement with regards to maintaining confidentiality.
-Good IT skills with proficiency in Microsoft Word and Outlook.
-Demonstrable commitment to updating skills and knowledge.
-Current driving licence.

It would also be great if you have:

-Willingness if required to train towards a category C (formerly known as HGV) driving licence if not already held.
-Experience in completing risk assessments and method statements, working at heights and heavy lifting operations.
-Experience with modern or complex installations.
-Familiarity with a collections management database.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Friday, 17 July 2026.

Fundraising Manager (Operations)

This role underpins all fundraising activity by ensuring that the systems, data, processes and insights required to deliver income are effective, compliant and aligned to best practice. You will lead fundraising operations, enabling frontline teams to maximise income through strong data and financial management, efficient processes, and well-supported systems.
Within the Fundraising Team you will oversee operations, special events and prospect research, ensuring a strong pipeline of opportunities and high-quality supporter engagement that drives income across all areas.
This role is vital in supporting financial planning and performance. You will lead budgeting, monitor delivery, and provide robust reporting, analysis and recommendations to the Head of Fundraising to inform strategy and decision-making.
By embedding best practice, strengthening data and insight, and enabling teams across the Trust to fundraise with confidence, the Fundraising Manager: Operations is essential to driving both immediate performance and long-term, sustainable growth in voluntary income.
You will also have the opportunity to visit properties and advise on local application of best practice fundraising methods.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Strategy, Insight and Performance
•
Support the Fundraising team with data requests, ensuring accurate CRM data use and reporting.
•
Provide high-quality data, insight and analysis to the Head of Fundraising and Managers to inform strategic decision-making
•
Lead performance monitoring and evaluation, including KPI setting, tracking and reporting
•
Identify risks and opportunities through forecasting and portfolio analysis
Financial Leadership and Planning
•
Support budget preparation and lead in-year budget management, reporting and forecasting
•
Work closely with Finance to ensure robust processes, accurate income handling, and effective financial tools for fundraisers
Fundraising Operations and Enablement
•
Lead the development and continuous improvement of fundraising operations, systems and processes to maximise income and efficiency
•
Ensure strong data management and insight, enabling teams to fundraise effectively
•
Build capability across the organisation by upskilling teams in fundraising systems, tools and best practice
Pipelines, Events and Income Development
•
Oversee prospect research and pipeline management to align with organisational priorities and maximise income opportunities
•
Ensure efficient administration and processes that enable excellent supporter care and stewardship
•
Lead and champion fundraising digital and IT provision, ensuring systems and online channels are designed, maintained and continuously improved to maximise engagement, visibility and income
•
Ensure delivery of a high-quality, well-coordinated programme of events that drives engagement and support

Fundraising Manager

Use your exceptional fundraising skills and experience to save endangered species from extinction and improve people’s lives through closer connections with nature. Join our small but highly successful team based in the heart of Edinburgh Zoo and you will have an amazing opportunity to make an impact on conservation in Scotland and around the world!

Who we are:

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature.

The importance of your role:

Individual giving and corporate support are vital to the delivery of RZSS’s ambitious strategy and the Fundraising Manager is a senior role. Working with the Head of Fundraising and colleagues across RZSS, the post-holder will manage a small team to deliver inspiring multi-channel campaigns for individual giving, legacies and patrons as well as expanding a new major donor programme. The postholder will also manage the corporate partners programme and support the expansion of corporate sponsorship opportunities.

This hugely varied role will include responsibility for developing our donor journey, managing relationships with major donors, leading events and donor visits whilst ensuring all supporters receive excellent stewardship. The fundraising team are based in Edinburgh Zoo (albeit this role can be offered as a hybrid position). This is a permanent full-time position, working 37.5 hours per week.

Some of the things you’ll do:

Manage the day-to-day delivery of the Fundraising team, implementing innovative strategy and business plans, including resource management for current and future needs, identifying opportunities, setting, and monitoring targets/budgets to maximise income from funders.
Manage all aspects of the Fundraising team’s work which includes donation campaigns, crowdfunding, Patron’s programme, Corporate Partners programme, Corporate Sponsorship, and grants.
Develop or advise on medium – long term strategic relationships with key stakeholders/advocates/partners, including cultivation events and leading on proposals, to gather intelligence, build up and maintain constructive relationships for fundraising-related purposes.
Responsible for negotiating major contracts with suppliers and contractors and managing the delivery and development of outsourced contracts for the Department, ensuring they are managed in a professional manner which contributes to the profitability and reputation of RZSS.

What we’re looking for:

CIOF fundraising qualifications or equivalent experience
Knowledge of donor cultivation and stewardship principles

Good understanding of the external fundraising environment in Scotland

Ability to build and maintain effective relationships, communicating confidently with Leadership teams and other departments to deliver high-level cultivation and stewardship activity with a range of internal and external stakeholders

Practical application of using CRM databases e.g. Raisers Edge/ThankQ or another relevant database management system

For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

What you’ll get in return:

Starting salary of £48,453 or £49,665 (offer based on experience) with future salary progression up to £54,007 per annum
37.5 working week (may require some evening/ weekend working on occasion)
34 days annual leave
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live.? The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

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