Full Time

Visitor Assistant

Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements

Sales & Service
-Uphold outstanding levels of customer service.
-Proactively engage customers and provide recommendations or advice as and when required.
-Maximise income for the Scotch Whisky Experience.
-Maintain a good working knowledge of all products.
-Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
-Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
-Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
-Advise and serve customers in the shop and bar areas.

*Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
-Use of language skills if required for the tour and throughout the SWE.

Stock Management
-Replenish shop, tour and bar stock.
-Ensure visual merchandising guidelines are followed.
-Assist the retail & stock team with deliveries when required.

Cash Handling.
-Operate a till accurately.

Teamwork
-Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.

Training and development.
-Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
-Train to conduct tasting tales and to join the tasting team.
-Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
-Commit to look for areas of further development with management.
-Host staff training and tasting sessions.

Other duties
-Any other duties commensurate with your role.

Additional benefits
-Medicash
-Flu jab
-Cycle to work schemes

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the cafe and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, Catering and events (including ordering);
 Line management of Visitor Services Assistants (including rota administration)
 Duty management and oversight/maintenance of the property
 Ensure the property social media is managed to generate interest, engagement and help drive visitors
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
 Security of the Property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day-to-day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation;
 Week-end reports and reconciliation;
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services / Operations Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Head of Heritage & Enterprise

Help shape the future of one of Scotland’s most important heritage destinations.
New Lanark Trust is seeking an exceptional strategic leader to help write the next chapter in the story of this UNESCO World Heritage Site.

As Head of Heritage & Enterprise, you will join our Senior Leadership Team and play a pivotal role in balancing heritage conservation with commercial ambition. Working across heritage, enterprise, fundraising, partnerships and visitor experience, you will help ensure New Lanark remains both internationally recognised and financially sustainable for generations to come.

This is an exciting opportunity to lead strategic growth, develop new income streams, secure funding, build influential partnerships and champion one of Scotland’s most significant cultural assets on the national and international stage.

You will work alongside experienced operational managers, providing strategic direction while leading our heritage, education and World Heritage teams.
We are looking for an ambitious and innovative leader who combines commercial awareness with a passion for heritage and public engagement.

We’re looking for someone who has:
• Proven strategic leadership experience.
• Experience of developing partnerships and stakeholder relationships.
• A track record of securing funding and developing sustainable income streams.
• Strong commercial awareness with the ability to identify new opportunities.
• Excellent communication and influencing skills.
• A passion for heritage, education and community engagement.

In return we offer
• The opportunity to shape the future of a UNESCO World Heritage Site.
• A senior leadership position within one of Scotland’s most recognised heritage organisations.
• An opportunity to make a genuine long-term impact.
• Competitive pension scheme.
• Employee benefits and discounts.

Local Studies Digital Officer

Contract Type: Fixed Term until March 2027
Salary: £34,914.86 – £43,437.09
Hours: 36h per week
Location: Dunfermline Carnegie Library and Galleries
Job Reference: ON000626

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits. 

The Role

We are looking for someone with a passion for local and family history who will lead on maximising opportunities to digitise more items from our archives and local studies collections, including working on bids for funding.

As postholder, you will be key in raising awareness of and increasing access to the rare books and special collections we look after. You will provide high-quality advice and assistance both internally to colleagues and externally to other organisations, customers, communities, and researchers.

This post has 3 part-time direct reports that are based within Cupar Library, Dunfermline Carnegie Library & Galleries and Kirkcaldy Galleries.

About You

You will be a professional librarian background with at least 1-3 years local studies experience. In addition, you must demonstrate excellent communication and organisational skills, and this should be evidenced in your application.

How to Apply

If you would like to find out more information about this role before applying, please contact Andrew Dowsey, Archives & Local Studies Manager.
When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team.

The closing date is 12noon on Thursday 23 July 2026

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Head of Communications & Public Affairs

The Head of Communications & Public Affairs is a pivotal role at Royal Botanic Garden Edinburgh (RBGE) promoting our world-leading work in science, conservation, horticulture, and education.

Working as an active member of the Senior Leadership Team, this role will lead the organisation’s approach to strategic communications, seeking opportunities to engage external audiences, disseminate key messages, and raise RBGE’s profile on a national and international stage through press and media engagement.

With oversight of the communications and publishing functions, this role will also provide key support to the Regius Keeper and the Executive Team in shaping engagement and communication strategies with political stakeholders across the Scottish and UK governments.

This is an exciting opportunity to make a real impact in the next phase of RBGE’s corporate strategy, strengthening key policy relationships and promoting RBGE’s expertise to deliver real impact in the fight against the twin crises of biodiversity loss and climate change.

Closing date: 09:00am (BST) on Monday 20 July 2026
First interview date: 30 July 2026
Second interview date: 5 August 2026

Recruitment information:

Further details on the job description, person specification, and how to apply can be found in the candidate pack for the role on our website.

Fundraising Manager

Use your exceptional fundraising skills and experience to save endangered species from extinction and improve people’s lives through closer connections with nature. Join our small but highly successful team based in the heart of Edinburgh Zoo and you will have an amazing opportunity to make an impact on conservation in Scotland and around the world!

Who we are:

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature.

The importance of your role:

Individual giving and corporate support are vital to the delivery of RZSS’s ambitious strategy and the Fundraising Manager is a senior role. Working with the Head of Fundraising and colleagues across RZSS, the post-holder will manage a small team to deliver inspiring multi-channel campaigns for individual giving, legacies and patrons as well as expanding a new major donor programme. The postholder will also manage the corporate partners programme and support the expansion of corporate sponsorship opportunities.

This hugely varied role will include responsibility for developing our donor journey, managing relationships with major donors, leading events and donor visits whilst ensuring all supporters receive excellent stewardship. The fundraising team are based in Edinburgh Zoo (albeit this role can be offered as a hybrid position). This is a permanent full-time position, working 37.5 hours per week.

Some of the things you’ll do:

Manage the day-to-day delivery of the Fundraising team, implementing innovative strategy and business plans, including resource management for current and future needs, identifying opportunities, setting, and monitoring targets/budgets to maximise income from funders.
Manage all aspects of the Fundraising team’s work which includes donation campaigns, crowdfunding, Patron’s programme, Corporate Partners programme, Corporate Sponsorship, and grants.
Develop or advise on medium – long term strategic relationships with key stakeholders/advocates/partners, including cultivation events and leading on proposals, to gather intelligence, build up and maintain constructive relationships for fundraising-related purposes.
Responsible for negotiating major contracts with suppliers and contractors and managing the delivery and development of outsourced contracts for the Department, ensuring they are managed in a professional manner which contributes to the profitability and reputation of RZSS.

What we’re looking for:

CIOF fundraising qualifications or equivalent experience
Knowledge of donor cultivation and stewardship principles

Good understanding of the external fundraising environment in Scotland

Ability to build and maintain effective relationships, communicating confidently with Leadership teams and other departments to deliver high-level cultivation and stewardship activity with a range of internal and external stakeholders

Practical application of using CRM databases e.g. Raisers Edge/ThankQ or another relevant database management system

For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

What you’ll get in return:

Starting salary of £48,453 or £49,665 (offer based on experience) with future salary progression up to £54,007 per annum
37.5 working week (may require some evening/ weekend working on occasion)
34 days annual leave
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live.? The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Enterprise Officer

Post Title: Enterprise Officer
Terms: Full-time (37.5 hours/5 days per week), 2-year fixed term
Salary: £32,000 per annum
Located at: Scottish Fisheries Museum, St Ayles, Harbourhead, Anstruther, KY10 3AB
Working Pattern: Anticipated 80% field-based / 20% office-based

Overview of the Role:
The Enterprise Officer is a critical, new role responsible for driving and diversifying income generation streams for the Scottish Fisheries Museum. The primary objective is to enhance the Museum’s financial sustainability by developing strategic commercial and fundraising initiatives, building key partnerships, and increasing membership and sponsorship revenue.

This role reports to the Business Manager and it has an anticipated 80% field-based / 20% office-based working pattern.

The role is funded for two years by the Museums Galleries Scotland Museum Futures programme.

About the Museum:
The Scottish Fisheries Museum was founded in the old fishing port of Anstruther, at a property known as St Ayles, as a trust and charity in 1969, to collect, record and interpret the history of the fishing industry in Scotland. The Museum collections of over 65,000 artefacts, including full size fishing vessels, received ‘Recognition of National Significance’ status in 2007. The Museum has a small team of paid staff plus significant volunteer support.

The Museum has full Accreditation status as a ‘nationally styled’ museum and is a major tourist attraction and community hub in the East Neuk of Fife.

The Scottish Fisheries Museum is committed to promoting fair work practices and ensuring a positive working environment for all employees. It is an Accredited Living Wage Employer and has been certified by the Living Wage Foundation.

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