Full Time

Visitor Engagement Coordinator

The Dundreggan Rewilding Centre will welcome an estimated 60,000 visitors each year by 2027, including a mix of day visitors, corporate groups, education groups, special interest groups and overnight guests staying at the on-site accommodation. The Visitor Engagement Coordinator will be part of the team responsible for leading those visitors on an immersive journey through Dundreggan, and often the first face visitors see on arrival.
The overall purpose of the role is to support the increase of visitor numbers, providing visitors with a high quality and memorable experiences. The role will be responsible for development and delivery of a targeted, market-led product range generating revenue while providing outstanding customer experience and encouraging repeat business. You will be responsible for creating the visitor journey from point of contact through visit and follow-up. This will include creating engaging content and sharing it across our social media channels; meeting and greeting visitors to help them plan their visit with a view to maximising sales of our tours and activities; managing stock/display and driving sales of our local and ethical gift range; encouraging visitors to become regular donors to Trees for Life.
The role will be accountable for: developing and promoting a distinctive range of products for key market sectors and overseeing the internal processes necessary to deliver these ensuring a high quality, memorable visitor experience.

Key liaisons
The role will be managed by the Rewilding Centre Director, work closely with both the Visitor Experience & Operations Supervisor and Events & Experiences Guide and have strong relationships with the operations and hospitality teams, especially the Operations Manager and Business Operations Coordinator. The Trees for Life marketing and fundraising team will be important to liaise with, while developing relationships and rapport with contractors who provide bespoke visitor experiences will be vital.

Key responsibilities

● Work closely with the on-site team, external agencies, suppliers and partners, to ensure high-quality visitor experience and to maximize sales opportunities
● Develop, in collaboration with VE and Operations teams, new products- activities, events, attractions and programmes that are market-led, data driven and commercially appealing to target audiences
● Monitor customer and market trends to inform future strategies and identify new opportunities for visitor engagement
● Contribute to the development of the Centre’s marketing strategy, identifying appropriate distribution channels for products
● Coordinate the delivery of visitor products and their marketing strategy:
o Create and manage compelling content for social media, website, paid advertising across multiple channels
o Create or source marketing materials such as ads, brochures, posters and sales collateral
o Ensure photography is current by delegating or contracting photography duties based on programme of events and activities
o Maintain a database of marketing materials, including photography, suppliers and contacts
o Collaborate with the Trees for Life marketing team to coordinate cross-platform sharing for maximum impact
o Work with Trees for Life fundraising team to develop visitor journeys that encourage long term support for rewilding, ensuring on-site donation asks are consistent, appropriate and well-integrated into the journey
o Provide visitor insights and feedback to inform broader organisational marketing and fundraising strategies
● Maintain the booking/ticketing system and website with latest activities, events, pricing, etc., with support from the Business Operations Coordinator
● Oversee the welcome area, either covering or arranging for cover during all business hours
● Occasional delivery of visitor experience, serving as a guide or lead for any number of activities within the visitor programme
● Work with clients/visitors to understand their needs and help plan and execute experiences for them, in collaboration with VE Supervisor and Events & Experience Guide
● Build relationships and liaise with external suppliers and partners who can help deliver unique and profitable guest experiences
● Collect and analyse visitor feedback and provide recommendations to ensure objectives are being met and guest experience continually improved

Person specification

The successful candidate for the role will be able to demonstrate:
● Business Acumen: ability to identify opportunities for generating revenue- an entrepreneurial outlook
● Relevant Industry Background: proven experience engaging with customers within the travel, tourism or visitor attraction sector(s)
● Communication Skills: strong copywriting, content creation, social media and digital marketing skills are essential
● Relationship Building: excellent interpersonal skills to build strong relationships with internal teams, suppliers/partners and the public
● Analysis: ability to use data to understand customers and measure marketing effectiveness
● Creative and Strategic Thinking ability to brainstorm innovative engagement ideas and deliver solutions that meet business objectives
● Attention to Detail: when coordinating projects, creating materials and ensuring consistency across branding, messaging and visitor engagement.

Knowledge and experience
Essential:
● Degree or equivalent experience in tourism and/or events management
● Proven track record of delivering successful events and/or engagement campaigns for events and/or products
● Excellent knowledge of website and social media supervision
● Proficiency in Google and Microsoft software applications
● Ability to learn new software quickly

Desirable:
● Experience delivering and helping to develop strategic marketing plans for products and experiences
● Sales or sales support experience in an attraction or event environment
● Website and social media analytics knowledge
● Gaelic speaker – desired

Personal attributes
● Proactive and self-motivated approach to getting work done
● Comfortable with a degree of autonomy in their role
● Problem solver and strategic thinker
● Reliable
● Positive attitude
● Committed to the ethos and values of Trees for Life

Skills and competencies
● Excellent communication skills to enable effective dialogue with visitors and colleagues
● Knowledge of marketing trends and best practices within the tourism or events industries
● Familiarity or proficiency in software and tools (e.g. CRM systems, social media management platforms) and/or event management software (booking, ticketing, EPOS)
● High level of organisation
● Ability to prioritise workload and adapt to the dynamic needs of a tourism business
● Calmness under pressure, able to perform well and remain professional
● Enthusiastic, with a willingness to learn new skills and a commitment to continuous personal development
● Ability to work within a team or independently, depending on business needs
● Flexibility to adhere to varied working patterns as needed

Working conditions and special demands
● The role will require rota working along with weekends and bank holidays.
● Due to the location of the Rewilding Centre, a full and valid driving licence is essential.
● Due to the nature and seasonality of the business, most annual leave may need to be taken in the quieter times during the year.

Kitchen Porter

-Salary £13.39 per hour plus shift allowance
-37 days holiday, plus 4 Giving More volunteer days
-Closed over festive period
-Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%)
-Share in our success with up to 10% Share Reward scheme (subject to eligibility)
-Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
-24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
-Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
-Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

As Kitchen Porter at The Macallan Estate, you will be responsible for all general cleaning duties, and operation of dishwashing and some kitchen machinery, to deliver an excellent service, in a timely manner, whilst ensuring back of house areas are clean and safety guidelines are observed. The Kitchen Porter is a key member of the kitchen team. 

Dishwashing: All dishes, ranging from pots and pans to cutlery, are to be either hand washed or loaded into the dishwasher then unloaded and put away.

Delivery Organisation: Responsible for receiving deliveries, ensuring they are correct, raising any issues with the head chef, then organising appropriately in the kitchen area.

Storage Management: Storage must be organised so that all ingredients are easily accessible. Maintain a hygienic working environment so that all hygiene regulations and company standards are adhered to.

Waste Removal: Responsible for emptying all rubbish bins and ensure that all waste is disposed of when required, throughout the day. Responsible for ensuring recycling procedures are followed.

Kitchen Support: If the kitchen is busy, some basic food preparation may be required.

Also, support kitchen team with cleaning down all areas at the end of day.

PPE Compliance: Ensure correct PPE is in place and guidelines are adhered to. Observe COSHH guidelines when handling hazardous substances.

Equipment Maintenance: Deep cleans will be carried out on a weekly basis to ensure equipment is kept in the correct condition, as per kitchen guidelines.

Ensuring a Safe Environment: Cleanliness is directly related to a safe cooking environment; therefore, you will ensure a safe environment by effectively cleaning all cookware and cooking surfaces.

Grants Manager (Fixed Term, Maternity Cover)

Use your skills and experience to save endangered species from extinction and improve people’s lives through closer connections with nature. Join our small but highly successful fundraising team based in the heart of Edinburgh Zoo and you’ll have an amazing opportunity to make an impact on conservation in Scotland and around the world!

Who we are:

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature and learn how to protect it.

Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect nature. More information on RZSS can be found at rzss.org.uk

The importance of your role:

Grant funding is vital to the delivery of RZSS’s ambitious strategy and the Grants Manager is a senior role in our small fundraising team.

Working with the Head of Fundraising and colleagues across RZSS, the post-holder will generate high value grants to support a wide range of inspiring and innovative projects to care for endangered animals in Scotland and conserve them in the wild, whilst also helping diverse communities to realise the benefits of being close to nature.

This hugely varied role will include responsibility for managing relationships with existing major funders, increasing the volume and success of proposals and applications, managing reports and grant claims as well as identifying new funders and avenues for income generation.

The fundraising team are based in Edinburgh Zoo (albeit this role can be offered as a hybrid position). This is a fixed term, full time position, working 37.5 hours per week, covering for a period of Maternity leave.

Some of the things you’ll do:

Contribute to and support the implementation and delivery of the fundraising strategy and annual fundraising plans to meet agreed individual and team targets.

Manage the RZSS grants programme to support our strategy and business plans, including identifying opportunities as well as setting and monitoring targets/budgets.

Generate annual income in the range of £1m+ to support national and international conservation and engagement initiatives

Account manage and enhance relationships with current major funders and deliver first-class stewardship, including organising site visits and events.

Work on exceptionally large or complex fundraising projects, including defining projects and writing compelling proposals.

Build and maintain a pipeline of UK and global charitable trusts, foundations and major funders through on-going research and horizon-scanning.

Identify and deliver opportunities to promote RZSS as a world class visitor attraction and gateway to nature, and position RZSS amongst major funders as an international leader in conservation and science.

What you’ll bring to the role:

Extensive knowledge of grants management and stewardship principles.

Extensive experience from working in a busy fundraising environment, with a proven track record of generating five and six figure grants.

Excellent communication skills and ability to write compelling and persuasive grant application and reports.

Ability to build and maintain effective relationships and communicate confidently with a range of internal and external stakeholders.

Experience of researching and managing donor information, including managing trust records on a CRM database and building prospect lists.

What you’ll get in return:

Starting salary between £46,634 – £47,800 (offer based on experience) with future salary progression up to £51,979 per annum

34 days annual leave (per annum – will be prorated for the duration of the contract)

Discount in both retail/catering

Access to a healthcare plan

Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice

Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Closing Date: Friday 21 November 2025

If you are currently engaged by RZSS (this includes seasonal staff who are currently undertaking work for us) Please discuss with your current line manager prior to submitting your application.

Please see the role profile for further information about this post and essential/desirable criteria.

RZSS offers a range of amazing benefits which can be found at https://www.rzss.org.uk/about-rzss/staff-benefits/’

Chef De Partie-Pastry

-Salary £37,000 plus shift allowance (circa £5,000 annually)
-Closed over festive period
-37 days holiday, plus 4 Giving More volunteer days 
-Save for retirement and invest in your future – pension contributions (employee up to 8.75%, employer up to 14%) 
-Share in our success with up to 10% Share Reward scheme (subject to eligibility) 
-Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line 
-24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing 
-Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop   
-Embrace 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year 

The Chef de Partie Pastry is responsible for overseeing the production and execution of pastry items, including desserts, breads, and Petit-four, within the kitchen. This role requires a deep understanding of pastry techniques, creativity, and the ability to maintain high standards of quality and consistency. The Chef de Partie Pastry works closely with the Pastry Sous-Chef and other kitchen staff to ensure that all pastry items are prepared to the highest standard and are well presented.

-Prepare and execute a variety of pastry dishes, including desserts, breads, and others.
-Ensure that all pastry items meet the kitchen’s standards for quality and presentation.
-Assist in the development of new pastry recipes and menu items.
-Maintain a clean and organized pastry station, adhering to food safety and hygiene standards.
-Manage inventory and order supplies for the pastry section as needed.
Train and mentor junior pastry staff, providing guidance and support.
-Collaborate with other kitchen staff to coordinate the preparation of pastry items with other menu components.

To be successful in this role, you have the ability to run a section, preparation and service.  You can work without close supervision and manage Commis Chefs. You produce high quality food in given sections.  An effective communicator, you have a high level of attention to detail. You hold a good level of numeracy.  You are enthusiastic to develop your own skills and knowledge.  You are adaptable to change and willing to embrace new ideas and processes. You hold a positive and approachable manner with team player qualities. You must have previous formal culinary training with a focus on pastry arts.  Proven experience in a similar role, preferably in a fine dining environment.  High knowledge of pastry techniques and trends.  Knowledge in Chocolate Work, Patisserie and Sugar work.  Understanding of flavour profiles and seasonal ingredients.

Desirable Qualifications:  City & Guilds 706/1 | 706/2 Catering, NVQ Level, Level 1 and 2 Food Safety Awards.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

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