Full Time

Tour Guide

Organisation: Muckle Brig Ltd
Location: Lind & Lime Gin Distillery, Leith, Edinburgh

JOB DESCRIPTION
Post: Lind & Lime Tour Guide (& occasional Port of Leith Whisky Distillery)
Full Time: 40hrs per week
Monday to Sunday 11:30am to 8pm plus 1 Port of Leith Distillery day
Reporting to: Visitor Experience Duty Manager

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

The role:
Due to an internal promotion we’re looking for a passionate, super friendly, outgoing, and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Retail shifts on rotation in our LEXCO Shop
• Weekly and monthly stock takes across Tour and Retail stock
• Fulfilling online retail orders for collection and posting
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Cafe Assistant

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to our high standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.
Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Cafe Supervisor (Temporary for 6 Months)

JOB PURPOSE: To provide an outstanding café experience at Café North.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

· To provide excellent customer care to all visitors and staff with an enthusiastic and visitor focused attitude, both individually and through the whole team.

· To supervise café staff.

· To ensure that all café produce is correctly stored with appropriate record recording.

· To assist with menu compilation and undertake ordering of produce for the café to ensure good profit margins, and to keep waste to a minimum.

· To ensure that all income is correctly accounted for

· To ensure that all training and record keeping is up to date and adhered to by the café team, using the “Cooksafe” system.

· To ensure excellent stock rotation is adhered to, and food is correctly labelled with “use by” dates.

· To ensure that all work activities are carried out safely in accordance with health and safety procedures and Food Hygiene stipulations.

· To act as the public face of Highlife Highland and implement the Highlife Highland role model behaviours.

· To be solution focused and respond to feedback professionally.

· To look for opportunities to add value to our visitor’s experience.

· To work on a rota basis including weekend and bank holiday, and to rota café staff accordingly.

· To ensure that all café timesheets are accurately filled in

· To ensure cleanliness of the café and kitchen area is maintained to a high standard.

· To support the immediate and wider teams within the museum and assist with the activities and events program.

35 hours April- September – 24.50 hours October-March

See link for application form and further information.

Grounds Maintenance Operator

Thank you for your interest in the post of Grounds
Maintenance Operator with Historic Environment
Scotland based at Dirleton Castle Depot. This is a
permanent and pensionable appointment.
You will be responsible for the conservation and
maintenance of the Dirleton Castle Garden and
other Historic Scotland monuments within the
South Region with specific focus on carrying out
grounds maintenance duties in the East Lothian
region.

Steward

Thank you for your interest in the post of Steward with Historic Environment Scotland, based at Iona Abbey and Nunnery. This is a permanent and pensionable appointment.

Our steward role ensures delivery of the highest standards of visitor experience at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and outside, with delivery of guided tours a core part of the role.
Your role of steward sits within the Central West district, you will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors, carrying out cleaning and grounds maintenance duties, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base. You will be part of a team working in the monument.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Iona Abbey is open seven days a week in summer and six days in winter and you will work five days out of seven on a rolling rota. This will include weekend and public holiday working. Outdoor working will be required at times, for example when leading guided tours. This role is year round – full time April to September on summer hours (5 days of 7 hours) and part time October to March on winter hours (3 days of 5.7 hours).

Apprentice Gardener

Thank you for your interest in the post of Apprentice Gardener – Edzell Castle with Historic Environment Scotland, based at Edzell Castle, Edzell, DD9 7UE. This is a four-year fixed term and pensionable appointment.

The Edzell Castle monument conservation unit consists of one full time Gardener who is responsible for the upkeep of the walled garden and the grounds around the Castle. The Gardener is managed by the Works Manager at Arbroath Abbey where there are three Stonemasons and one Gardener. You may be asked to work at both Edzell Castle and Arbroath Abbey from time to time. As part of your apprenticeship, you will be expected to spend time away from your normal place of work or on college placements and through relevant work placements across Scotland – please note that work placements may mean spending time away from home.

You will undergo a four-year apprenticeship and attend Dundee and Angus College once a week at Kingsway Campus, Old Glamis Road, Dundee, DD3 8LE at where you will learn all aspects of horticulture and grounds maintenance within a historic landscape.
• Attend college and gain Horticulture SVQ at SCQF Level 5.
• Assist the Gardeners and learn about the maintenance of the formal garden at Edzell Castle. This will include weeding, planting, mulching and the propagation of plants utilising the onsite greenhouse.
• You will be expected to study the various plants that are grown and recognise them to have the ability to pass on the information to anyone who enquires.
• Assist in the maintenance of the fine lawns, undertaking mowing, scarifying, aerating, application of herbicides and fertilisers.
• Use and maintain tools, equipment and machinery such as petrol driven ride-on mowers, pedestrian mowers, strimmer’s and hedge cutters.

Plumber

Thank you for your interest in the post of Plumber with Historic Environment Scotland, based at Edinburgh Castle within the Edinburgh Region. This is a permanent and pensionable appointment.

You will help ensure the day-to-day maintenance of hot and cold-water services within the Edinburgh Region, carry out maintenance on drainage, rhones and cast-iron systems and daily checks of public toilets prior to opening. The applicant will be an integral part of the Monument Conservation Unit (MCU) Team, who deliver the annual programme of works and provide support to the Visitor & Community Team ensuring that Edinburgh Regions buildings are maintained to a five-star level.

Cafe Manager

Purpose of Post:
The management of all functions of the café operation at Maryhill Burgh Halls including management of staff, resources, business development, good food, quality standards and supporting the ethos of exceptional employment opportunities for local people.

We are looking for a dynamic experienced Cafe Manager to help deliver the successful running of the operation. We seek someone with strong catering management experience, food production skills, commercial attitude and behaviours, great customer service skills and experience of working within a vibrant, creative environment. They will also have a strong value base that promotes training and development. Experience of working with volunteers and people with training needs will be advantageous.

The key elements of the role are:

· Food preparation and planning responsibilities

· Resource management – people, product and other resources

· Systems and processes – responsibilities for development and ongoing management

· Development of event catering opportunities

· Development of food elements of community engagement programmes

To apply for this position please send your CV (no more than 4 sides of A4) and a covering statement stating your suitability for the role. Please send to recruitment@mbht.org.uk by 11pm on Sunday 2nd June 2024.

Please download a detailed job description and the person specification on mbht.org.uk/vacancies.

HES/24/094 Monument Manager Glasgow Cathedral

Thank you for your interest in the post of Monument Manager with Historic Environment Scotland, based at Glasgow Cathedral. This is a permanent pensionable appointment.

This is an exciting opportunity to take on a leadership role at one of our busiest sites. Glasgow Cathedral is the most complete medieval cathedral on the Scottish mainland- built in the 1100s, the Cathedral drew countless pilgrims to the shrine of St Mungo. Today, the Cathedral receives almost 500,000 visitors per year, and is situated within the historic precinct- operating closely alongside a host of other heritage attractions.

The post holder will be responsible for managing a team of 10+ stewards to deliver the highest standards of visitor experience at Glasgow Cathedral – working across all areas, including in the shop and welcome space with delivery of an outstanding visitor experience forming a core part of the role. The post holder will also be the on-site face of HES, and the ability to build positive working relationships with Church of Scotland and other partners will be critical.

Food & Beverage Assistant

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous Restaurant. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. As well as our beautiful restaurant we also have the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests.

We are looking for enthusiastic individuals to help our team to provide an exceptional service to our guests, ensuring a professional and relaxed dining experience that exceeds expectations.

What skills are required? With a passion for providing great customer service you will be a hardworking, confident, friendly and welcoming team player who can work effectively in a fast-paced environment and communicate effectively with others. You should have experience in a similar role, a positive attitude and great people skills.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and sociable hours to fit around your life. Our colleagues tell us they are proud to work here and value our commitment to their wellbeing.

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! Weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part-time shifts available depending on your availability. Find out more about what we do and about working for us at www.restorationyard.com.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com to apply.

The closing date for applications is 27 May.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Visitor Experience Administrator

Hours: Full Time – Monday-Friday 9am-5pm
Duration: Permanent
Pay: £27,270 per annum

We are looking for an exceptional Visitor Experience Administrator to join our friendly team. This position presents an opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction with an outstanding reputation for quality and customer experience. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:

– 10% employer pension contribution (no employee contribution) with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
– Performance and loyalty payment scheme
– Free car parking for staff
– Life Assurance
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need:

– Strong communication skills
– An eye for detail
– Good organisational skills
– A positive and flexible approach when managing a busy and varied workload

Tasks will include:

– Coordinating bookings
– Maintaining supplier lists
– Providing administrative support for various initiatives
– Handling departmental recruitment activities

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: angie.fowler@tryb.co.uk and sarah.thomson@tryb.co.uk.

Closing date: Monday 27 May 2024

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

CRM & Insights Manager

Role Profile:

The CRM & Insights Manager is responsible for leading effective and efficient management of customer data at V&A Dundee across ticketing, retail, membership and CRM systems.

The role will lead on data and insights for the museum to inform audience development, evaluation and reporting for key stakeholders. The role oversees the operation and development of these systems, working across departments to maximise income generation by embedding activation strategies to grow income, data, loyalty, support and attendance.

Duties and Responsibilities:

Work in collaboration with the Head of IT and Digital to deliver an integrated and responsive IT service focused on CRM and ticketing platforms which will support the operation of the museum, its public and business objectives.

Develop, implement and manage an insight-led CRM strategy defining how the organisation manages customer relationships, from visitors to members to external stakeholders.

Define and lead cross departmental data acquisition plans to inform audience development ambitions and targets.

Creation and delivery of an overarching retention and acquisition strategy, including data driven segmentation.

Manage upskilling and training for CRM users across the organisation.

Play a pivotal role in building loyalty, repeat visits and income generation in collaboration with the Marketing and Membership teams and the wider organisation.

Lead the organisation’s approach to GDPR, ensuring policies and guidelines in place around collection and use of data.

Implement and maintain legal compliance and full business continuity protocols for customer systems and related areas, ensuring particularly that the front of house team is fully supported in any instance of systems failure.

Analyse and evaluate data to provide reporting, support data dashboards, evidence-based recommendations, and support for services to achieve organisational objectives and defined performance measures.

Use data to analyse customer satisfaction and market research to identify the latest strategies to improve, build and strengthen customer relationships.

Generate and manage regular customer data reporting to internal team as well as external partners including Dundee City Council, the V&A, ALVA and ASVA.

Work with the directors of Audiences & Media and Operations to ensure effective pricing structures are in place.

Project manage all upgrades to existing customer systems, troubleshooting on issues and any changes and migrations.

Provide cover for the IT & Business Intelligence Officer during periods of annual leave.

Be available out-of-hours in emergencies or to respond to urgent ticketing, retail or CRM business continuity issues on an occasional basis.

Line manage the CRM & Ticketing Officer including goal setting and personal development.

Any other duties determined to be reasonable for this position.

For a full job description and personal specification please click view on website.

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