Full Time

Seasonal Steward

Your role of Steward at Historic Environment Scotland will be a part year permanent position. The likely start date for this role is in May 2024.

Are you looking for a seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Caerlaverock during the season.

– Be part of a team that loves and cares for Caerlaverock Castle
– Share your passion for history and ensure our visitors enjoy a warm and welcoming experience.

Caerlaverock Castle is considered one of Scotland’s finest medieval castles, with its water filled moat, towers and unique triangular shape. Nestled in beautiful landscape, it appeals to both nature and history lovers. The peaceful region of Dumfries and Galloway has many heritage attractions and you may also get the opportunity to work at some of these other sites.

Lalique Boutique Specialist

Founded over a century ago, in 1888, Lalique has endured as the ultimate symbol of French luxury.

We are looking for a dynamic, customer focused Boutique Specialist to join our team at the Lalique Boutique, the only one of its kind in Scotland.

The Lalique Boutique is located at The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House.

We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

In this role you will be working:
5 days out of 7, including weekends.
You will report to the Operations Manager and will be responsible for the daily running of the Lalique Boutique, including serving clients and promoting and selling the Lalique brand. This includes liaising with our concession partner Lalique in London, marketing the boutique to increase awareness as well as reporting sales figures and stock levels to Lalique & Glenturret.

About you:
The position requires excellent organisational and people skills with the ability to work comfortably on your own or together as a team.
You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.
Exemplary communication and time management skills, flexibility and proactivity as well as a friendly and solution-focused attitude are imperative.

You’re passionate about Lalique and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.
Previous experience in cash-handling/ cash-up procedures is essential.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
The Glenturret Café, and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
A full job description is available on request.

Visitor Services Assistant

WANT TO WORK AT SOME OF THE MOST BEAUTIFUL LOCATIONS IN SCOTLAND?

****ACCOMMODATION PROVIDED AT SOME SITES*****

Across Scotland, we have thousands of people working to protect Scotland’s heritage: at historic houses and castles, in gardens and throughout the countryside, and in a variety of support roles.
Be part of us
Our people come from a wide variety of backgrounds, bringing a diverse range of skills and talents. So, whether you’re passionate about your local garden or fascinated by Scotland’s history, we have a range of roles in different locations with time commitments to suit you.

The roles

We are currently looking for Visitor Services Assistants to work throughout the summer season. These roles offer: –
• Excellent rates of pay
• Paid holidays
• Accommodation (Inverewe/CorrieShalloch only)
• Full time, part time & flexible hours
• Full training
• Free access to all NTS properties
• Staff discounts

Our positions are based at; Inverewe Gardens, Brodie Castle, Corrieshalloch Gorge, Culloden and Glenfinnan all situated in the Highlands of Scotland.

These are fantastic opportunities and offers successful candidates a chance to contribute to the conservation of our precious heritage and landscapes.

Programme Assistant

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role Profile:
The Programme at V&A Dundee is delivered by a dynamic and enthusiastic team, passionate about creating engaging, meaningful, challenging and enjoyable programmes and experiences for our visitors. We are looking for a Programme Assistant to provide operational and administrative support to the Exhibitions team. The role will work across the organisation to support holistic and cross-organisational working to ensure the smooth delivery of the museum’s programme of exhibitions and events. As a member of the Exhibitions team, the Programme Assistant contributes ideas to the museum’s programme, is essential to the department’s collegiate work environment and liaises with other internal departments and with the professional design world, in one of the most dynamic design environments in Europe.

The Programme Assistant works with a small and busy team on the realisation of exhibitions and commissions working with designers, lenders and design institutions. The Programme Assistant will work on all aspects of programme development and support on delivery comprising curatorial, registrar and project management related responsibilities. The role includes supporting on smaller scale exhibitions and displays and supporting the Curators and Assistant Curators on exhibition projects running concurrently, including historic and contemporary exhibitions with objects from UK and international collections.

Duties and Responsibilities:
General

-Organise meetings, circulate agendas, take minutes in coordination with department Leads

-Support the Programme Director with diary management and scheduling meetings

-Arrange accommodation, travel, per diems and schedules for visiting artists, designers, speakers, couriers etc

-Attend weekly Operational diary meetings, identify potential clashes within the programme and book out museum spaces on the internal calendar as required

-Deal with routine enquiries to the Programme team, making sure relevant colleagues are informed and drafting responses if required

-Assist with the editing and proof-reading of texts, including label copy, information panels, Learning resources, website content, press releases, gallery guides, public programme copy etc

-Assist with any research and development required to deliver programme

Exhibitions and Displays

-Maintain computerised and manual records and files relating to exhibitions, archiving documents where appropriate, to facilitate better cross-departmental working

-Maintain general departmental budget records, specifically liaising with Finance to ensure departmental financial reconciliation is completed in a timely manner

-Assist the Assistant Curators in researching and organising department studio visits to designers and makers across Scotland, as well as away-day meetings

-Assist with the installation and dismantling of temporary exhibitions and displays when required

-Assist in maintaining object lists under the direction of Curators and Assistant Curators

-Assist the Curator with the completion of core paperwork including the completion of Government Indemnity applications

-Liaise with the Personal Executive Assistant and Office Manager to co-ordinate meetings as required between the Programme team and Director

Public Programme

-Assist with maintaining budgets for public programmes projects meticulously and in a timely fashion

-Assist event planning administration and delivery of live events, in museum and online – including drafting event plans, schedules, updating organisational calendars and booking access provisions (BSL interpreters) etc

-Provide operational support to the Creative Programmer in preparation for and during the delivery of live events, in museum and online

-Assist with compiling, checking and inputting information for the What’s On process

-Assist with event recording and gathering feedback post production

Learning

-Facilitate effective communication with Learning team colleagues to uphold seamless information exchange throughout the Programme department

-Work with colleagues in Learning to diarise cross-team events, aways days and meetings

Other

-Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity

-Be committed to health and safety and ensure familiarity with all of the Museum’s health and safety policies and procedures

-Ensure familiarity with Child Protection policy and procedures

-Be security conscious, ensure familiarity and co-operation with all museum security procedures

-Some weekend and evening work will be required on an ad hoc basis to support the public programme, this can be reclaimed via our Time Off in Lieu policy

-Carry out any other ad-hoc duties under the direction of department leads

Person specification
Essential

Academic study, work experience, or professional experience relevant to this role

-Excellent communication and accuracy in written communication

-Proven IT skills with experience of Microsoft Office, namely Word and Excel

-Ability to manage priorities and work to deadlines

-Excellent organisation skills and impeccable attention to detail

-An ability to work confidentially, handling sensitive information

-Ability to contribute to and promote an inclusive, respectful culture within a team

-Ability to work as part of a team and independently, remaining calm under pressure

Desirable

-Previous experience of working with key stakeholders such as curators, designers and artists

-Knowledge of contemporary design, designers and design world networks and debates

Deadline for applications: no later than 17.00, 18 April 2024. Interviews will take place week commencing 22 April 2024.

This is a fulltime position, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

General Manager

Join us as we walk guests through 500 million years of Loch Ness history as our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

We have an amazing opportunity for a General Manager to lead our team at The Loch Ness Centre.

With a proven track record of delivering outstanding guest service and innovative product development, you will also demonstrate a sound understanding of business and financial procedures along with effective leadership of teams and resources. This role demands a creative strategic thinker with a passion to deliver.

You will produce and deliver an Annual Operating Business Plan focussed on growing the business via capital investment, growing guest numbers and development of other commercial or guest enhancement opportunities.

We are looking for a passionate leader, who is genuinely interested in providing high quality guest service and telling the stories of Loch Ness!

In return, we will invest in your career. We offer:

Contractual bonus scheme
Company Sick Pay
25 days annual leave plus the bank holidays and your birthday as a paid day off.

Contract: 40 hours available. Permanent Contract.

Salary: £38,000 per annum

We look forward to receiving your application!

Visitor Services Supervisor – Chef

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist the Head Chef with the development of the menu cycle / specification.
• In the absence of the Head Chef act as deputy – ordering stock, managing staff
• Contribute to food production as per the menu cycle / specification for all F&B outlets and event catering (corporate, hospitality, meetings etc)
• Maintain accurate and current legislation records: HACCP, COSHH checklists and temperature sheets.
• Ensure the highest standards of kitchen hygiene, cleanliness, tidiness and related schedules are adhered to.
• Use fresh produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Essential
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Ability to work as part of a team and the ability to foster and motivate a team.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Visitor Services Supervisor – Food and Beverage

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Woodland Cafe, Red Squirrel Kiosk and on site events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure, and providing relief cover, as required.
Team supervision
 Duty management responsibility including open and close of all on site facilities.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfil the role to the standards required.
 Ensure the team feel valued, respected, motivated, and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.
 Prepare catering rotas to meet business needs.

Visitor Services Assistant – Kitchen Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Contribute to food production as per the menu cycle/specification.
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and where-ever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the kitchen and café areas.
 Assist with daily cleaning and pot wash duties.

SCOPE OF ROLE
Location
The post holder will be based at Newhailes but may also be expected to work in other Edinburgh cluster properties and at special events/functions when required.
People Management
The post holder does not direct line manage any team.
Financial Management
Not a budget holder but responsible for the day- to -day management of stock

Gardener

KEY RESPONSIBILITIES
The key purposes of the job will be met by:
 Undertaking practical maintenance of the garden plant management (trees, shrubs, vegetables etc.); turf care, pest and disease control, biosecurity, propagation, irrigation, and composting, to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors.
 Fostering positive relationships with local communities and organisations and promote the work of the Trust.
 Resource management through effective and efficient use of machinery, equipment, materials and all other resources.
 Working to the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, and pesticide use.
 Working with volunteers and staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.
 Demonstrating self-motivation, organisation, ability to plan, prioritise and manage own and others’ time.
 Customer service and care delivered to a high standard to ensure that the property’s reputation for excellence is maintained and enhanced.
 Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
 Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
 Helping elsewhere on the estate where necessary.

Your role is one for which the duties/responsibilities/accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

SCOPE OF JOB
People Management
 Not a line manager but will supervise volunteers under instructions from Head Gardener.
 Will work closely with other property colleagues and, will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens).
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Tools/equipment
 Will be a user of driven vehicles such as ride-on mowers and tractors.
 Will be a frequent user of powered tools including, mowers, strimmers, hedgecutters, etc.
 Will be a frequent user of hand-tools including spades, forks, secateurs etc.

Environment & Climate Change Manager

The protection of Scotland’s natural and cultural heritage, its flora and fauna, and its landscapes and buildings is a core purpose of the National Trust for Scotland, driving activities across the organisation, and informing its identity as a charity, as well as the identity of Scotland and its people. All of these elements are fundamentally threatened by the impacts of climate change. As such, action in response to climate change is a central concern for the Trust.
This has been recognised for a number of years by the Trust and work has been taken forward including development of a Climate Change Action Plan, an adaptation assessment, renewable energy initiatives, climate risk modelling and energy reduction strategies. Unfortunately, some of this momentum was lost during the pandemic but the Trust has recently published a renewed commitment to mitigating and adapting to climate change within its published 10 Year Strategy which includes a target to be carbon negative by 2031. The Trust has also recently concluded an estate wide natural capital baseline assessment.
The Trust has been monitoring its environmental performance in compliance with ESOS and SECR reporting requirements. Planning and reporting against our carbon negative target will require the introduction of new policies, systems and approaches to be adopted across the organisation through procurement, people management and the management of buildings and land.

JOB PURPOSE

This job exists to:

Lead on policy, standards and guidance on environmental management and reporting ensuring the organisation is able to meet its target of being carbon negative by 2031 and be transitioning to be more resilient to the impacts of climate change.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Lead on development of climate and environmental management policy, standards, target setting and guidance.
2. Be responsible for reporting on environmental performance including ESOS and SECR and relevant internal performance reporting including key performance indicators and the annual report.
3. Be responsible for ensuring the organisation has sufficient systems in place to manage and report against environmental performance- notably carbon equivalent emissions, waste management, water and energy efficiency
4. Establish a new NTS forum for coordination of environmental management, performance monitoring and sharing best practice
5. Provide advice to property and national function staff on request and through production of briefings and contribution to project and strategy development
6. Act as the lead NTS contact for climate and environmental management issues with external bodies including Scottish Government, SEPA and Scottish Environment LINK, and other charities
7. Lead on relevant Scottish and UK Government consultations relating to environmental management issues
8. Line manage the Climate Change Coordinator and oversee development of the Trust’s climate change adaptation policies, plans and guidance.
9. Act as a key media spokesperson for NTS on environmental management issues contributing material to NTS communications
10. Contribute to the wider work of the department and the Trust as required

Visitor Assistant

Are you a dynamic storyteller and passionate about creating memories for our many visitors? Then we are looking for you!

About the role:
You will…
… proactively acknowledge every visitor with a warm, genuine welcome
… anticipate every visitor’s needs so that no-one is disappointed
… connect with each guest personally to make them feel valued
… uphold outstanding levels of service to overcome any problem or challenge
… ensure the customer experience you offer is never just fine, it’s always
excellent

You will be enthusiastically leading tours, ensuring everyone has a memorable experience, and proudly promoting the whole attraction. Your role is varied and also includes selling tickets from our box office, offering advice to visitors, selling and serving in our gift shop and Scotch whisky bar and giving knowledgeable recommendations.

About you:
You are…
… a confident, outgoing storyteller with a natural character.
… an engaging communicator overflowing with a warmth of spirit.
… an inquisitive, keen learner with a thirst for knowledge.
… a passionate and enthusiastic presenter.
… a hardworking, flexible problem solver determined to raise the bar.
… a cheerful and outgoing host ready for a double measure of fun!

Contract: Full-time 36.35hrs a week or part-time from 7.25hrs a week
Hours: Rota based, includes evenings and weekends
Salary: £12.25 per hour increasing to £12.73 with experience

You will be busy on your feet all day and learning lots. Our friendly and supportive team will look after you and encourage you to reach your full potential.

About us:
We are a team of friendly and passionate storytellers in a five-star visitor
attraction. We exist to make the world fall in love with Scotch whisky! Why
not have a look around our website, or to get a better feel for our team’s
enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute
beginners to connoisseurs- with Scotch whisky.

Interested?
Do you think you’d bring something special to our team? Then we’d love to hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.
We cannot wait to meet you!

Event Sales Executive

The Hospitality and Events team is part of HESe (Historic Environment Scotland
Enterprises) which is the commercial arm of HES. The Hospitality and Events team’s
remit is to source, develop and facilitate commercial, corporate and one-off events; to source and contract weddings and to deliver all catering across the whole HES estate.
Within this team, your role as Event Sales Executive is to drive sales and deliver
corporate and commercial events across the estate. You’ll be responsible for driving
corporate event business (Mainly into Edinburgh Castle and Stirling Castle), but will
also look to drive wedding business at these sites and other ancillary events such as pre-opening tours, private hires, theatre, cafes, catering vendors and larger scale public events.

You will report directly to the Hospitality and Events Manager, assist with monthly
forecasting and business/finance updates and assisting with the delivery of targets
and objectives for events and catering within those events.
Although the position is based at Longmore House, there is an expectation that there will be a mixture of external site visits, conferences and client meetings as well as
some flexibility with working from home. The role will therefore involve travel around
Scotland and the UK and occasional international travel.

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