Full Time

Visitor Services Supervisor – Food and Beverage

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation. The post is based at Culloden Battlefield Visitor Centre and reports to the Visitor Services Manager – Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assisting the Visitor Services Manager – Food & Beverage in fulfilling a standard in all areas of Food Hygiene and Health & Safety within the context of the catering operation.
• Undertake the induction/ongoing training of staff on all front-of-house procedures, customer care and equipment cleaning.
• Provide support to the Visitor Services Manager – Food & Beverage by ensuring; daily and weekly record keeping; stock ordering and maintenance of associated records; waste management and development of staff rota’s.
• Undertaking duty management when required.
• Cash reconciliation
• Deputising for the Visitor Services Manager – Food & Beverage when required.
• Delivering a high standard of customer service.
• A leader within a team and taking a proactive approach to problems.
• Ensuring health and welfare of property staff, volunteers and visitors.

Department specific – catering

• To ensure the planning, preparation, presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £750K.
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and working with Visitor Services Manager Food & Beverage to make key decisions about stock control.
• To lead in customer service for the team
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation.

Cook

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to computer with training, and stock ordering systems.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

• Experience and passion as a cook in preparing and producing food to a consistently high standard using fresh products and ingredients.

• Intermediate Food Hygiene Certificate qualification, preferred.

• Highly developed organisational skills, deployable in a multi-tasking environment.

• Excellent communication and influencing skills (spoken and written).

• Ability to work as part of a busy team, fostering a positive and motivated team atmosphere.

• Recognised formal qualification in the culinary arts, desirable.

Visitor Services Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Digital Marketing Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assist the Digital Marketing Manager to develop and deliver digital marketing plans and tactics meet Audience & Support objectives.
2. Assist with the delivery of strategic email communications to members and leads.
3. Build and maintain strong relationships with internal colleagues and other Directorates to keep up to date with developments, needs and opportunities.
4. Monitor and manage the Trust’s PPC ads.
5. Use Google Analytics to track and measure supporter behaviour and marketing success.
6. Assist with the improvement of the Trust’s SEO through the implementation of technical fixes and drafting keyword briefs.
7. Assist in developing appropriate marketing messaging and collateral in support of agreed marketing plans, tactics and other activity.
8. Monitor, track and report on results of digital activity across the Marketing team
The current duties of this job do/ do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• A relevant degree or marketing-specific qualification or equivalent experience
Experience

Essential
• Experience of email marketing through a mass emailing software.
• Knowledge of digital marketing activities, including SEO, PPC advertising, and email marketing.
• Understanding of different audiences and how to successfully engage with them.
• Knowledge of best practice in GDPR and data management.
• Strong administrative and reporting skills.
• Good working knowledge of Google Analytics, and ideally Google AdSense.
• A proactive approach with problem solving skills.
• Skilled in written communication – persuasive, accurate, concise approach and ability to follow brand tone of voice.
• Good teamwork and communication skills.
• Demonstrable experience of the Trust’s core Values (brave, caring, curious, inclusive, vibrant).
• Competent user of Microsoft Office products.
• Ability to manage time efficiently and effectively in an environment of changing priorities.

Retail Assistant

our role of Retail Assistant with Historic Environment Scotland based at Stirling Castle will be a part time, part year permanent position with a likely start date of May 2024.

Working Hours:-
* April to September – 33 hours 48 minutes per week
* October to November – 25 hours 24 minutes per week

This post sit within the retail team within Stirling Castle, working closely with members of the castle’s admission and guiding team, to deliver a seamless visitor experience across the castle. This will involve roles such as greeting our visitors in the car park, carrying out cleaning and grounds maintenance duties, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base.

Stirling Castle staff pride themselves on delivering a first-class service. We have welcomed over 450,000 visitors from April – December 2023, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2024.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Benefits of working with HES
– A generous holiday allowance of 25 days holidays + 11.5 public holidays per year (pro-rata for employees)
– A Civil Service pension which means you will receive an employer contribution of 27% of your annual salary
– Free entry to Historic Environment Scotland sites (with up to three guests) and all English Heritage, Manx and Cadw properties
– Discounts on 100’s of online retailers
– Interest free loans for bicycles and annual travel passes

Closing date for application is noon on Wednesday 10th April 2024, with interviews expected to take place w/c Monday 22nd April 2024.

Assistant Curator

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role Profile:

The Assistant Curator works with a small and busy team on the realisation of exhibitions and commissions working with designers, lenders and design institutions. The Assistant Curator will work on all aspects of exhibition development and delivery comprising curatorial, registrarial and project management responsibilities. The role includes leading on smaller scale exhibitions and displays and supporting the Curators on major exhibitions running concurrently, including historic and contemporary exhibitions with objects from UK and international collections.

As a member of the Exhibitions team, the Assistant Curator contributes ideas to the museum’s programme, is essential to the department’s collegiate work environment and liaises with other internal departments and with the professional design world, in one of the most dynamic design environments in Europe.

Duties and Responsibilities:
General

Provide support to the Exhibitions team, working closely with the Curators to support on the research, development and delivery of major exhibitions and leading on the development of smaller scale exhibitions

Liaise with artists, designers and their representatives, design organisations and funders

Work cross-organisationally to support the timely delivery of a project, liaising with Operations, Audiences & Media, Philanthropy & Partnerships and the wider Programme team (Learning, Design & Innovation) to secure a smooth flow of information

Monitor and maintain budgets for specific exhibitions meticulously and in timely fashion. This includes obtaining estimates, raising purchase orders, processing invoices, maintaining digital files and liaising with the Finance team and budget holders

Contribute to the development of the structure, themes and content of exhibitions and the programme broadly through research, attending exhibitions, conferences and events

Deal with routine enquiries, maintain the collection management system and process responses to exhibition proposals with other members of the Exhibitions team

Registrarial duties

Research loans and liaise with the Curators to prepare loan documentation, administer loan requests and ensure loan conditions are fulfilled

Compile condition and packing reports to museum standard, keeping records of movement and conditions of works and liaise with conservators and couriers when necessary

Organise exhibition related transport, which includes updating shipping lists, obtaining estimates of costs, and monitoring customs documentation, liaising with shippers and the exhibition Curator

Oversee the administration and transport arrangements for specific exhibitions on tour and act as courier for touring exhibitions when necessary

Maintain and manage a detailed object list and lender tracker

Liaise with lenders to secure object dimensions, display requirements, environmental conditions and any other information required

Coordinate courier travel, per diems and accommodation, create courier packs and schedules and host couriers on-site

Coordinate the insurance of works of art, either commercially or through the Museums and Galleries Government Indemnity Scheme, and compile and file insurance claims in the event of loss or damage of work

Issue contracts to partner organisations, artists, curators and authors in consultation with the Exhibitions team

Maintain files and correspondence as well as archiving past exhibition files

Project Management duties

Regularly update key project monitoring documents including the project schedule and exhibition budget, working with the Curator to deliver the exhibition on time and on budget

Work with the Curator to host regular project team meetings with teams across the organisation

Diarise meetings, book meeting rooms, draft agendas, take minutes and share and follow up on key actions from meetings

To be responsible for the management of the documentation of objects, both electronic record creation and compilation of gallery reference materials

Compile exhibition guest lists in collaboration with Philanthropy & Partnerships

Curatorial duties

Undertake research to develop a curatorial concept and narrative, making recommendations of objects for inclusion in an exhibition

Contribute to the development of an exhibition interpretation plan, text hierarchy and key messages

Compile information and work with the Curator to write and edit exhibition texts, object labels and catalogue entries

Collate and copy-edit texts; research, request, store and return images and obtain copyright permissions for use in publications, exhibition contextual images and more

Other

To promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with dignity and respect, and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity

Represent the V&A Dundee at public events, meetings and networking on behalf of the organisation including undertaking public speaking where appropriate

Deadline for applications: no later than 17:00, 10 April 2024. Interviews will take place w/c 15 April 2024.

This is a full-time position, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

Tour Guide

Purpose of Role

To deliver a first class Deanston Distillery Experience for all our customers and visitors whilst assisting in the day to day running of the Distillery Visitor Centre (DVC).

Key Performance Areas and Responsibilities
Includes but is not limited to:

– Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other CVH Spirits brands.
– Deliver the CVH high performance culture by leading by example.
– Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.
– Display professional communication, behaviours and actions resulting in a high level of credibility, trust and respect from customers, visitors and colleagues.
– Engage customers and visitors in the Deanston Distillery Experiences accurately, informatively and with passion. This to include the development, implementation and delivery of guided tours and experiences, events, retailing/merchandise, marketing campaigns and virtual sessions.
– Carry out with enthusiasm all duties related to the merchandising and retailing aspect of the role including till work, cash handling and safe/banking.
– Maintain the required DVC stock levels and carry out stock taking and store work.
– Prepare stock for sale – to include filling bottles, building packaging and related tasks.
– Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.
– Participate in administrative tasks and the development and use of new approaches to the work of the DVC – to include email and telephone enquiries, web work, tilling, DigiTickets, social media, etc.
– Assist with the planning of tours and shifts.
– Provide training and support to new team members, promoting business and team values and the achievement of departmental and business objectives.
– Embrace community engagement.
– Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, ensuring compliance at all times.
– Be adaptable and embrace the continuous process change in CVH Spirits.
– Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, project work.

Personal Specification:

Qualifications

– None specifically.
– Professional Skills & Experience

– Experience working with customers in a busy hospitality or retail environment.
– Ability to speak an additional language is a distinct advantage
– Experience working in the drinks, tourism and travel, guiding or retail industry is highly desirable.
– Experience of till work, POS systems, on line platforms desirable

Behaviours & Competencies

– Friendly, confident and enthusiastic.
– Strong communication skills with ability to entertain and engage with people one on one or in large groups.
– Pride and a passion for Deanston distillery and Scotch whisky in general.
– Appetite and enthusiasm for learning.
– Strong team player who can collaborate well with others.
– Ability to work enthusiastically under pressure.
– Self-motivated who can work efficiently with minimum supervision.
– Ability to multi-task, moving from one task to another in a swiftly manner
– An interest and passion for whisky is a strong advantage.
– The enthusiasm and ability to develop your skills as a virtual guide.
– A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

Assistant Museum Manager

Glasgow Life

Assistant Museum Manager
£33,654.48 – £39,089.87
Location: The Burrell Collection, 2060 Pollokshaws Road | Glasgow | G43 1AT
Ref: GLA11672

Glasgow Life is looking for an Assistant Museum Manager to join us on a full time permanent contract. As Assistant Museum Manager you will be joining our award-winning team at The Burrell Collection, Art Fund Museum of The Year 2023.
More about our Museums teams
As an Assistant Museum Manager you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As Assistant Museum Manager for the Burrell Collection you will lead and manage a team delivering high quality visitor experience and customer service through our museum venue, functions and partnerships. You will develop and maintain effective partnerships with a wide variety of internal and external partners/agencies to achieve high standards of service delivery. You will support innovation and continued improvement and high quality performance in the delivery of services, in line with company strategy. You will manage staff resources and budgets, operational effectiveness, contribute to supporting volunteers, and also support the Museum Manager in ensuring that the museum team engages positively with communities. The post is City wide and will work across different venues as required but you will initially be located into The Burrell Collection.
The candidate
If you’re interested in joining us as an Assistant Museum Manager you’ll need:
• Relevant experience of managing visitor attractions/leisure or commercial public facing businesses.
• Experience as an effective team supervisor/ manager
• Highly developed organisational and task completion skills.
• Excellent listening and communication skills and the ability to motivate staff and colleagues.
• Competent IT skills and familiar with key software packages.
You can read the full person specification for this role under the ‘Job Attachments’ section.

The role is based in Burrell and as this is a city-wide contracts there is flexibility to work in any of our locations. This will be discussed further at interview.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 7th April and scheduled interview dates Friday 19th April and Monday 22nd April at The Burrell Collection.
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit Assistant Museum Manager – GLA11672 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 17th April 2024

Development Manager

Development Manager | Fixed Term | Full time | 37 hours

Salary: £46,020 – £51,663 (Pro rata)
Hours: 37 hours per week | Monday – Friday
Location: National Museum of Scotland, Edinburgh

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Development team.

Please note this is a fixed term post covering maternity leave for 10-12 months.

Benefits of joining us as our Development Manager will include:

Annually alongside your salary of £46,020 – £51,663, the National Museums of Scotland contributes £13,331 – £14,966+ towards you being a member of the Civil Service Pension Scheme. (Pro rata)
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 paid days public holidays (Pro rata)
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave.
Access to all the above and more from day one of employment.

About the Development Manager role:

The Development Manager role at National Museums Scotland works to build relationships with philanthropists, grant-giving trusts and foundations, and the corporate sector, securing income for an interesting and diverse portfolio of priority projects and programmes. Examples include securing support for special exhibitions, conservation, research, learning and engagement programmes, and landmark acquisitions.

As a Development Manager at National Museums Scotland you will:

Develop and implement strategies for fundraising to increase income from philanthropy, grants and partnerships in the UK and the US and write compelling cases for support
Lead on major gift fundraising approaches to donors, grant-giving trusts and foundations, and corporate partners, to secure income and achieve financial targets for revenue programmes and strategic projects, in collaboration with the other Development Managers
Make and manage applications and deliverables for grants from lottery distributors
Work with internal teams to develop fundable projects that will support National Museums Scotland to advance our strategic aims.

Skills and experience we’re looking for in our Development Manager:

Extensive knowledge of fundraising theory and practice, including cultivation, solicitation and stewardship, across a range of income sources including individual donors, charitable trusts, corporate partnerships and lottery and other grants
Project management skills to prioritise and manage fundraising activities
Experience of developing and delivering successful fundraising strategies
Excellent interpersonal skills and negotiation skills, ability to speak to senior donors and colleagues at a peer to peer level.

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

Garden Trainee

The Garden Trainee role at Threave Garden will provide the post-holders with development in a broad range of work-based practical horticultural skills over the course of a year spent as part of the team there. The training will be based primarily around the content of the RHS Level 2 Certificate in Practical Horticulture, but additional enhancements will also be available. Our aim is to take people who have undertaken a horticultural apprenticeship, an academic horticultural qualification or who have proven practical gardening experience and to develop them further into the rounded skilled, craft professional gardeners that the heritage garden sector, including the National Trust for Scotland, requires.

WHAT WE OFFER

The year at Threave comprises paid day-to-day work in the garden alongside practical training and assessment of skills, knowledge and behaviours. The RHS Level 2 training is supplemented by several assessed assignments designed to enhance trainee learning. This includes fortnightly plant identification tests, keeping a diary, completing plant profiles and participation in a study tour (visiting a number of gardens and nurseries to gain a greater appreciation of the variety a career in horticulture can provide) from which a report is requested.

The Garden Trainees are overseen by our teaching staff of Gardener Instructors, seasoned experts in their fields who have worked in a wide range of gardens themselves. The garden has three department areas: the grounds (lawns, hedges, herbaceous borders, woody plants, alpines, hard landscapes, aquatic, and bog), the walled garden, and the glasshouses. The Garden Trainee will work in each of these areas, moving between them on a rota basis, to ensure in-depth training across the seasons. Trainees will work alongside the Gardener Instructors, other garden staff and volunteers, receiving hands-on practical tuition. There will be some classroom time, however this is primarily a practical role where trainees will spend the majority of the time working and learning in the garden. Study and assignments will be completed largely in their own time. Trainee only shared accommodation within easy walking distance is available for rent.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

While in the garden the Garden Trainee will be formally line managed by the Head Gardener and will have the support, guidance and direction from other members of staff they are allocated to work alongside. The employment is for a fixed period of 1 year, subject to continued progression on the course with acceptable practical performance.
Trainees will be expected to take responsibility for their learning which will include out of hours study, practice of skills and/or project work.

ABOUT THE GARDEN

The School of Heritage Gardening, based at Threave Garden was formed in 1960, shortly after the National Trust for Scotland took ownership of the property. For over 60 years we have been teaching horticultural skills and techniques to aspiring professional gardeners. Former trainees have gone on to have successful careers in the industry, many choosing to stay with the Trust.

Threave Garden is perfectly suited for a range of training requirements, having been created over the years by students, for students, to accommodate a variety of horticultural situations. The garden has a large and diverse plant collection set within an extensive landscape and includes features such as a rock garden, fruit and vegetables, ponds, naturalised bulbs, woodland, orchard, nursery, lawns, herbaceous beds, mixed borders, and glasshouses. This purposefully broad array of garden landscapes, plants and features ensures that trainees are able to receive an extensive and well-rounded education, covering many aspects found in a career in horticulture.

Threave is an approved centre to deliver Royal Horticultural Society qualifications, one of only a handful across Scotland.

Chef

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Dimensions and Scope of Job

• The role is based in the main museum building and at Robert Burns Birthplace cottage.
• The role works with several departments: retail, catering, and admissions, assisting with special events and functions when required.
• There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club
• The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

Visitor Services Supervisor – Food and Beverage

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £400,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis

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About ASVA

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