Full Time

Visitor Services Assistant – Welcome

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for delivering our commercial offer which includes membership, general admission, donations, some retail products and travel trade. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
• Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver membership targets and KPI’s
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording
• Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver audio guide systems and other services efficiently to visitors
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer historical questions and booking enquiries and process bookings appropriately
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Seasonal Ranger

As part of the team which cares for our sites across the Scottish Borders, a Seasonal Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

To provide a warm and informative welcome for visitors to Grey Mare’s Tail nature reserve and be a passionate advocate of the site and the National Trust for Scotland. Giving our places a voice and improving the visitor experience for all.
You will work out in the landscape, on walking routes, in our parking areas, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will work on your own and with other staff and volunteers, on a variety of tasks to help us achieve the high presentation and habitat management standards expected of a National Trust for Scotland sites.

You will contribute to the long-term sustainability of our region through income generated at paid-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues:
Nature conservation
 Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice.
 Maintain and manage habitats, wildlife with the aim of protecting species and increasing biodiversity.
 Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the property’s budget.

Visitor Services
 Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage. Give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.
 Participate in a programme of estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome customers in our car park in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.
 Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.
 Spending time in the interpretation trailer on site, delivering accurate and up to date information and providing a warm welcome.
 Assist with events such as public gatherings, NTS events and weddings.

Community engagement
 Communicate with local stakeholders, neighboring landowners, local businesses, local/regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
 Develop and maintain sound relationships with representatives of key parties who have interests in the property including neighbours, local businesses, the local community and user groups.

Learning
 Provide educational and other outreach activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.

Other responsibilities
 Work with the wider Borders team and occasionally help with events and activities at other sites in the Borders cluster.
 Management of practical conservation and wildlife recording.
 Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the safe system of work (SSOW), and environmental policy and practices.
 Undertake general retail duties on occasion, including property enquiries and cashing handling. Suitable training will be provided.
 Manage contractors and supervise volunteers.
 Develop and deliver visitor safety in the countryside.
 Engagement and involvement with projects as required.

Assistant Venue Manager

Contract Type: Permanent
Grade: FC06
Salary: £28,251 – £31,179 per annum
Hours: 36 per week, including evening and weekends on a rota basis
Location: Lochgelly Centre
Job Reference: ON000485

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within our Lochgelly Centre. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Lochgelly Centre and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, your days and hours of working will flex to meet the business needs and will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You
You’ll be an experienced people manager who enjoys working as part of a customer facing team. You’ll love a challenge, excel at building strong relationships and have a passion for ensuring excellent customer service, ideally within a theatre, hospitality, visitor or other customer facing venue. You’ll enjoy engaging with community and stakeholders making sure Lochgelly Centre is a relevant and welcoming venue. You will have strong IT skills and the ability to plan through results tracking and strategic thinking. You will have knowledge of Health & Safety and Compliance in the workplace.

How to Apply
If you would like to find out more information about this role before applying, please contact Debbie Kelly, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 21 March 2024.

Interviews will take place week commencing 1 April 2024 at Lochgelly Centre.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Assistant Buyer

Circa £25,000 per annum depending on experience

Restoration Yard is a gorgeous lifestyle store, food hall, restaurant and wellbeing space in the stable yard area of Dalkeith Country Park, a beautiful 1,000 acre space.

Working closely with our Creative Director, this is a unique opportunity to gain knowledge and experience whilst assisting in product selection, stock management, online uploads and merchandising within a small, enthusiastic and hardworking team. If you are a team player with a passion for quality brands, this could be the perfect opportunity for you!

• Do you have experience in a buying or procurement role and proficiency with Microsoft Office?
• Can you demonstrate excellent communication skills with a ‘can-do’ attitude?
• Are you passionate about all things retail with a sound understanding of visual merchandising principles?

The successful candidate will be a creative thinker with knowledge of the latest retail trends. Previous experience of stock management systems will be an advantage.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 14 March

View our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Commercial Manager

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join Dynamic Earth and be part of telling our epic story to achieve our vision of a positive future for us and our planet.

We are seeking a proactive, energetic and enthusiastic manager, who will manage both our Café and Shop to ensure that all visitors receive a cohesive five-star experience across the centre.

DUTIES

You will drive continual efforts to address environmental sustainability in what we source and sell while also ensuring that the Café and Shop continue to have a scientific focus. You will also gather insight from other leading operators and market reports to help us benchmark performance and know what future developments we wish to implement.

Café
1. Manage rotas to ensure Café is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. Order in all appropriate stock items, beverage and consumables. Ensure all stock is properly rotated and stored.
4. Ensuring that a high standard of customer care is always maintained and continually assessing staff social skills.
5. Continually checking the cleanliness of the café service areas and seating areas and maintaining appropriate records.
6. Ensuring attractive displays of food products in the satellite counter units, and that beverage and condiment sections are replenished as needed.
7. Ensuring that all H&S procedures are continually carried out. (to include food temperature checks and cleaning records.

Shop
1. Manage rotas to ensure Shop is staffed appropriately.
2. Coach and develop staff to ensure they are always delivering a high level of service.
3. The control of inventory established and maintenance of par stocks, and monitoring of stock rotation and turnover.
4. The pricing of merchandise in accordance with budgeted profit margins
5. Maintaining a high quality of service to customers to contribute to the achievement of our 5 star Visit Scotland visitor attraction grading.
6. Liaising with suppliers to continually revise and update the merchandise mix.
7. Maintenance and operation of the MiniPOS system to evaluate sales, control stock and promote a good understanding of the sales mix and performance of individual stock lines and stock departments.
8. Conduct regular stock takes (as required) to maintain accurate records on stock levels, reduce wastage and promote accurate ordering.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• Relevant experience in a similar role
• Be able to demonstrate previous success in generating footfall and increasing sales.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and budget management.

Desirable
• Experience working with MiniPos and Venersys or similar.
• Relevant experience in the visitor attraction industry.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS

• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

If you would like to apply for this position, please send a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Events Executive

ABOUT DYNAMIC EARTH

PURPOSE OF THE ROLE

It is an exciting time to join our events team and be part of telling Earths epic story to
achieve our vision of a positive future for us and our planet. This role is key to delivering all our events to increase income and ensure all clients receive 5-star service when hosting an event in our venue.

DUTIES
• Work closely with clients to ensure they are completely satisfied with all aspects of the organisation of their events.
• Liaise closely with all other relevant departments to ensure the events run smoothly both in terms of planning and on the day
• Carry out site visits as required.
• Administer bookings thoroughly and efficiently, taking care to adhere to the systems in place for dealing with enquiries / bookings.
• To administrate Christmas Party Nights if required
• Respond to new enquiries and create event proposals in a timely manner.
• Attend Industry events and support proactive sales activity as required.
• Assist the Events Manager to produce detailed sales forecasting information.
• Act as liaison with Group Bookings team to share information on spaces booked.
• Compilation of detailed function sheets for each event for discussion at weekly sales/ operations meeting
• Attend weekly sales/operations meetings to thoroughly brief the operations team on all events.
• Work with the Sales Manager and events team to ensure the full potential of events business is met.
• Ensure the correct invoice procedure is always used via Finance department.
• Carry out any other duties that help to ensure greater efficiency of sales / events department.
• To ensure events feedback is logged post event.
• Work with colleagues within events team and other departments within organization in a positive and constructive manner.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 1 years industry experience
• Must be proactive and be able to hit the ground running.
• Must be an excellent communicator.
• Good time management skills are a must.
• Must be an excellent team player.
• Must have the ability to work unsupervised.
• Computer skills are essential.
• Ability to work effectively under pressure is a must, as is a proven ability to meet multiple tight deadlines.
• The ability to manage multiple concurrent projects is central to this role.
• Must have the ability to build and maintain good relationships and rapport with all clients.

Desirable
• Experience in an administrative role.
• Experience organising events within a multi-discipline environment.

OUR BENEFITS

To apply for this position, please email a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Electrician

The role

To ensure safe electrical installations and undertake designated activities, related to your trade, for the maintenance and refurbishment of all buildings, facilities and infrastructure owned by the RZSS; to ensure that all areas of the site are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision.

Some of the things you’ll do:

* Working with direction from the Senior Operative, take the day to day lead to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget and recommend cost-effective opportunities to minimise the impact of its operations on the environment. Pro-actively inspect electrical installations and equipment to ensure standards are being maintained and is safe to use
* To attend design team meetings with designers and other customers to give expert advise on infrastructure and facilities
* To supervise sub-contractors of your own trade and ensure that they complete works to a suitable standard. Assist in arranging access for these sub-contractors and highlight any unsafe practices to senior management.
* To be the responsible person for all electrical installations ensuring their day to day safety for staff and visitors.
* Undertake all forms of Electrical works, e.g. new installations (heaters/hand dryer/large scale lighting) electrical fault finding and testing and partial re-wiring and be able to take the lead on an projects requiring electrical works including measuring up for materials and planning the works with minimal supervision.
* Ensure all electrical plant, equipment, is inspected, maintained and documentation kept to meet relevant legislation and best practice standards at all times.
* Maintain a consolidated stock list of all materials, and order supplies required for the daily operation of your activity according to the formal procedures set down by RZSS, maximising value for money.
* Maintain all relevant record systems, inspections and testing in line with legislation for park and building and infrastructure.
* Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.

What we’re looking for:

* Relevant City and Guilds certification or S/NVQ Level 3.
* 18 Edition test and inspection.
* PASMA scaffolding certificate.
* Up-to-date knowledge and understanding of basic building related H&S legislation.
* Working knowledge of the risk assessment processes.
* Understanding of basic principles of structural design, relevant to your trade, and ability to work to design drawings.
* Experienced in maintaining high voltage systems.
* Working to the parameters of CDM, building and H&S regulations.

What you’ll get in return

* Starting salary between £26,610 – £27,354 (offer based on experience) with future salary progression up to £30,592 per annum
* 37.5hr working week
* 34 days annual leave (pro rata)
* Discount in both retail/catering
* Access to a healthcare plan
* Employer contributory pension scheme
* You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Interview Date: Friday, 29 March 2024

Please see the role profile for further information on what the role involves and essential/ desirable criteria

Museums Manager (Burrell Collection)

Glasgow Life

£49,213.59 – £57,039.38
Location: Glasgow Museums Resource Centre, 200 Woodhead Road, G53 7NN
Ref: GLA11532

We are looking for an exceptional candidate to bring passion and expertise to lead one of the world’s most prestigious museums, The Burrell Collection. Winner of the Art Fund Museum of The Year 2023. “ They have realised, with real vigour and imagination, the true depth of what it means for a museum to be accessible. I would encourage everyone to go and experience it.” Mary Beard, Art Fund Museum of the Year 2023 judge.
Since opening in the Spring of 2022 The Burrell Collection has welcomed over a million visitors and been recognised locally, nationally and internationally for the unforgettable visitor experience it offers.

As Museums Manager – principal venue The Burrell Collection you will be part of a dedicated team which supports the largest museum service in the UK outside London with 7 venues across the city and a collection of over one million objects that is one of the finest in Europe. The service enjoys an outstanding reputation for the quality of interpretation and audience engagement it delivers. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
You will be responsible for the quality of the visitor experience in and the local, national and international profile of The Burrell Collection. The role includes directly managing a front of house staff team and co-ordination and collaboration with services provided by a range of museum teams including the curatorial team, a team of technicians and Museum Learning and Access team. You will also liaise via the Assistant Museums Manager with catering, cleaning and other contracted services to ensure excellent service delivery. You will have proven leadership skills with the ability to motivate a team of museum professionals to create an unforgettable visitor experience.
The role requires a deep understanding of the role the Burrell Collection plays in the life of the city, as a tourist destination and flagship venue for fine and decorative art, as well as its important relationship with communities. You will have an excellent understanding and track record in developing and diversifying the audiences for Art Museums and delivering excellent customer care for a wide range of visitors.
You’ll lead on a changing programme of special exhibitions, events and activities and the on-going development of the displays and museum offer. As a museum manager you will work with the museums management team in developing and delivering Glasgow’s museum service, responsible for customer service and programme delivery. This will include the management of an additional museum site.
You will have experience of working in museums, heritage attractions or other content-based customer focused organisations. You will understand the role of content in communication with varied audiences and be committed to excellent customer service, community engagement and audience development. You will bring excellent communication, team motivation, and relationship building skills.

About you
• You will demonstrate a passion for the role museums can play in the life of the city, for locals, visitors and as a tourist destination.
• You will demonstrate an understanding of and passion for the unique nature of the collection. You’ll have an outstanding knowledge of the management of large visitor attractions as well as cultural and educational programming.
• You will be an exceptional communicator and team player, able to energise those around you and an experienced manager and mentor to those in your team.
• You’ll have first rate organisational skills as well as strong experience of managing a wide range of customer service operations, including health and safety.
• You’ll have a degree or equivalent experience in a relevant subject area, and a museum or management postgraduate qualification would be advantageous.
• You will demonstrate a commitment to working with diverse communities.

This is a key role that sits within the Museums and Collections team at Glasgow Life, making a significant difference to our ability to reach our audiences and to deliver on performance and financial targets.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Declaration of Interest applies to this advert.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. Museums Manager (Burrell Collection) – GLA11532 | Glasgow Life | myjobscotland

To apply for this vacancy online please visit www.glasgow.gov.uk.

Closing date is 11.59pm on Sunday 10th March 2024

Venue Supervisor

Contract Type: Permanent 
Salary: £25,829 – £28,251 per annum
Grade: FC05 
Hours:  36 Hours Per Week 
Location: St Andrews Museum, St Andrews
Job Reference: ON000483

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.  

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits. 

The Role 
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as a Venue Supervisor based at St Andrews Museum. The post holder will also have operational responsibility for some smaller sites including Methil Heritage Centre, St Monans Windmill & The Laing Museum in Newburgh.

You will be a key figure, responsible for the promotion of all services within St Andrews Museum and the small museums across Fife and will be responsible for all aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe, and all our collections are secure. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.   

This is a full-time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working. St Andrews Museum has seasonal opening hours so you may be required to flex your hours at different times of the year to reflect the operational requirements.

To view the job description, please visit our current vacancies page on our website. 

About You 
You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service and delivering exceptional visitor experiences. You will have a passion for culture, the arts, local history and bringing stories to life. You’ll be organised and have strong IT skills along with an understanding of Health & Safety in the workplace. 

How to Apply 
If you would like to find out more information about this role before applying, you can contact Tracy McCafferty, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form, and return this along with a completed equal opportunities form to HR.FCT@onfife.com.

OnFife is an equal opportunities employer. 

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.  

The closing date for applications is 9am on Thursday 7 March 2024.

Operations Manager

As Operations Manager you will be responsible for all operational aspects of the property and play an active role in the ongoing development of conservation management plans. You will be responsible for the annual business and operating plans for the property and will work closely with cross functional teams to ensure successful implementation. You will be part of a regional team and will manage business development and marketing for your property to maximise income generation and will be responsible for the financial management of the property with the support of the regional Business Manager. You will take part in the strategic development of the Trust through participation in national initiatives, projects and working group activities.
The National Trust for Scotland prides itself in visitor service excellence, therefore, the Operations Manager will have a passion for customer service and visitor experience to ensure staff and volunteers exhibit high levels of service for our visitors. This extends to all areas of Brodick Castle, Gardens and & Country Park. You will be responsible for the health and safety of the site where the health and safety of staff, volunteers, contractors and visitors is a top priority. You will also be responsible for building positive relationships with the community, tourism, culture and heritage bodies and stakeholders.
With people management being a key focus, the Operations Manager will have a proven track record in people management and will coach, mentor, and support their team to deliver key objectives and grow performance. You will lead and inspire staff and volunteers through periods of change and contribute to a positive and supportive culture.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 To support with inspections and maintenance of countryside infrastructure (bridges, benches, steps, boardwalks, etc)
 To undertake trail management (strimming, cutting, remedial path work, etc)
 To demonstrate the Trust’s Health and Safety procedures
 To actively and positively engage with visitors to raise and improve public awareness of key issues, while promoting the Trust
 To support Rangers with preparation and delivery of events and education programme
 To help with biological recording and data entry
DIMENSIONS AND SCOPE OF JOB
Countryside & Estate Management
 Undertake condition assessments of countryside infrastructure and report issues.
 To carry out basic practical countryside management including visitor infrastructure repairs, strimming, footpath maintenance and fencing as required.
 To carry out practical property management including litter picks.

Public Engagement & People Management
 Engage with visitors.
 Support with delivery of programme of events and education.
 Liaise with other property and other Trust staff and volunteers.
 Supervise volunteers assisting with delivery of practical estate management.

Natural Heritage Conservation
 Support biological recording and monitoring across estates – target species/habitats include bats, badgers, fen and ponds, and woodlands.
 Supporting with delivery of INNS management

Finance Management
 Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in allocated areas.
Tools/Equipment
 Will be frequent user and conduct maintenance of tools, machinery, vehicles, and equipment subject to appropriate training.

General Warehouse Operator

Warehouse: General Warehouse Operator
Location: The Glenturret Distillery – Crieff
Hours: 40 hours per week – 5 days out of 7 (mainly Monday to Friday with occasional weekend working)
Contract type: Permanent/Full time

This role involves working in a busy distillery bonded warehouse carrying out duties related to bulk stock. You will be expected to work closely with the Warehouse Supervisor, Whisky Maker, the Bulk Stock Manager and the Distillery Production team, to ensure all work is carried out in a safe, professional and timely manner.

Due to the nature of this role, a high level of flexibility is required.

About You:

The successful candidate should have previous work experience in a similar role in Production/ Warehousing, the ability to work as part of a team, as well as the capability and confidence to work on your own as required.

A level of experience for this role is essential, although further training will be provided. You will be required to adhere to HMRC, H & S, food safety and environmental compliance, also working within Glenturret’s procedures and work instructions.
You should possess strong communication skills, be well organised, resourceful and self-motivated.
A valid UK driver’s licence is essential.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique, The Glenturret Café, and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

A full job description is available on request.

Closing date for applications is Sunday 3rd March 2024.

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