Part Time

Job Purpose

We are looking for energetic, cheerful, and talkative individuals to join our amazing Food and Beverage team here at The Courtyard Café.

No previous experience is needed, as full training will be provided, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell.

This role is vital in providing our guests with the best possible service during their visit to Haddo House, whether that’s in our café or at one of our pop-up stalls at our events.

The role is varied, and you may be creating the best barista coffee, making up a sandwich, hot food or serving a refreshing ice cream but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To provide a consistently high standard of visitor care at all times when:
• Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner; supporting visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering at Haddo House and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Promoting the National Trust for Scotland and the benefits of membership of it.
• To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary
• Wearing correct uniform, name badges, or PPE as required.

We are looking for an enthusiastic individual to join our team, helping to make our properties the best
possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the
excellent standards we set across our properties. Providing an efficient and reliable service based on
the needs of each property and ensuring that all areas are cleaned and maintained to the highest
standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the
holiday accommodation and visitor facilities at Drum & Crathes, including:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and
doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager

The Grow Project, at Inverness Botanic Gardens, is looking for new Relief Horticultural Trainers to provide cover for permanent members of staff. The role involves supervising, supporting, and training adults with a variety of additional support needs in horticultural and related activities for their physical and mental wellbeing.

We grow a wide variety of vegetables, herbs, and fruit, maintain a large wildlife garden, and are currently developing our forest garden space. We also have a kitchen space and an art workshop, and are developing our activities in relation to these.

Organisation: Muckle Brig Ltd
Salary: £10,816
Location: Port of Leith Whisky Distillery, Leith, Edinburgh

JOB DESCRIPTION
Post: Tour Guide
Part Time: Minimum guaranteed hours 16hrs/week
Any days Monday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Coordinator
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2024 was a very exciting year at Muckle Brig as we welcomed visitors to our new, vertical, Port of Leith whisky Distillery, which is quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2025 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

OVERVIEW
Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

Due to internal promotions we’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour stock
• Provide front of house retail assistance as required
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• 26 days of holidays per year, plus 3 public holidays pro rata.
• Employee discount scheme.
• 1 additional day holiday for every year worked with the company
• Full training provided with ongoing CPD opportunities.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Application Deadline: 16/03/25

As a member of our front of house retail and visitor center team, you will work in a fast-paced customer facing environment, providing exceptional customer service in the day to day retail operations by offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.

Key Responsibilities

Delivering a warm welcome to local, national and international visitors

Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer

Excellent customer care

Billing – Cash and Credit Card handling

Adhere to all financial procedures to include till operations and cash reconciliation duties.

Adhere to Health and Safety & Food Safety practises and guidelines

Assisting with tours and exhibition events

Upselling products within the property

Actively feedback visitor comments to line managers to improve offer, service and operation

Help achieve sales targets and membership recruitment targets.

Promoting the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors.

Wearing the correct uniform, name badges or PPE as required.

Undertake any other tasks that may be reasonable requested

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the admissions, retail and catering teams in delivering a high-quality visitor experience at Newhailes House and Gardens (including but not limited to):

Providing excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

Handling cash accurately and processing sales across all platforms.

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.

Working with the Guides and supporting with tours.

Cash reconciliation duties including end of day and administration tasks.

Be able to take responsibility for your own development and learning.

Taking booking enquiries and process appropriately.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

KEY RESPONSIBILITIES

Undertake the coordination of the induction/ongoing training of staff and volunteers on all front-of-house procedures, customer care and stock management (delivery processing, record keeping and day to day trading procedures, etc.)

Cash reconciliation

To support in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.

Delivering a high level of customer service and inspiring team members to adhere to high customer service standards across our commercial offering

Delivering and completing stock takes and stock counts accurately

Being a leader within the team and taking a proactive approach to problems

A passion for product and best in class product knowledge

Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies

Management of ticket / membership sales and admissions

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Duty management responsibilities on a rota basis with other members of the management team