Seasonal

PURPOSE OF THE ROLE
To maximise our visitors’ enjoyment of House of The Binns by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations in Admissions, Tours and Event activities.

To provide the highest degree of customer service: greet and welcome all visitors to the property; deliver engaging one hour long guided tours three – four times a shift; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information.

Please note that the job involves some physical activity in the form of periods of standing, walking, ascending and descending stairs etc.

Some flexibility will be required as to when hours are worked and regular weekend working will be expected.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns (including but not limited to):
 Providing excellent customer service.
 Delivering engaging one hour long guided tours of the House of the Binns (potentially three – four times a shift)
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 To develop a working knowledge of the history of the site and to be able to relate that to visitors in a friendly and engaging way.
 Handling cash accurately and processing sales across all platforms.
 To ensure continually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and excellent customer service to maximize sales of admission tickets, membership and donations.
 Cash reconciliation duties including end of day and administration tasks.
 Be able to take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 Assist at events
 Adhering to the property’s quality standards including wearing of well-maintained uniform.
 Assisting in internal and external activities as required during event days at the House of the Binns.
 Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
 Ability to work within a team or independently, with minimal supervision to a high and safe standard.
 Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Excellent interpersonal, public speaking communication skills.
 Demonstrable time management skills and the ability to prioritize.
 Ability to be proactive and to take the initiative.

Desirable
 Previous cash handling experience.
 Foreign language skills.
 Historical knowledge of the site.

DIMENSIONS AND SCOPE OF JOB

People Management
 The Property team consists of a Visitor Services Manager and Visitor Services Supervisor and seasonal assistants.
 There are no line management responsibilities for this role, but this role works closely with volunteers and members of the wider site team.
 This role involves working with members of the public of all ages and abilities on a daily basis

Finance Management
 This role will involve cash reconciliation duties as appointed by the Visitor Services Supervisor.

Tools / equipment / systems
 There will be the occasional use of cleaning chemicals.
 This role will involve manual handling.
 Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

Hours: Part-Time (13 – 24 hours per week, including regular weekends & some evenings)
Contract: Fixed Term from 1st April 2026 to 31st October 2026
Salary: £12.60 p/h (pay review pending on 1st April 2026)

Rosslyn Chapel was founded in 1446 by Sir William St Clair. The beauty of its setting, in rural Midlothian, and the mysterious symbolism of its ornate stonework have inspired, attracted, and intrigued writers, artists and visitors ever since.

In 1995, The Rosslyn Chapel Trust was established to oversee the continuing programme of conservation of one of Scotland’s most interesting & unique visitor attractions. We are looking for enthusiastic, welcoming & passionate people to join our Visitor Services team this summer.

Our Visitor Services Assistants will be required to conduct informative and engaging Chapel history talks to our visitors as well as working in our busy visitor centre, selling tickets & souvenirs & providing information to our visitors throughout their visit.

Our ideal candidate will:

Have excellent communication skills and be outgoing and friendly.
Display excellent customer service skills.
Have experience of working in the retail/tourism industry.
Have experience of presenting, public speaking or leading guided tours.
Fluency in a second language would be an advantage but is not essential
Have their own transport or be able to easily commute to Roslin.
Be available to start training WC 16th March 2026.
Be available to work regular weekends & some evenings.

You can apply for this role by sending a CV & Covering Letter to Graham MacKay, Visitor Services Manager, Rosslyn Chapel – graham@rosslynchapel.com before the closing date of Friday 20th February 2026.

PURPOSE OF THE ROLE

This is an exciting opportunity to be part of a small team delivering high quality visitor experiences and conservation management within the UKs only mixed World Heritage Site.
As the Ranger you will be responsible for helping deliver key objectives in the management plan and ensuring the smooth operation of the site. Acting as the first point of contact and main local representative, you will embody the values of the National Trust for Scotland in this area. As a strong communicator you will inspire trust and confidence in the organisation and its objectives. You will manage and motivate volunteers.

Key Responsibilities and Accountabilities:

• To create a welcoming environment for visitors, researchers and contractors
• Develop a thorough understanding of the place you work, enabling you to answer common questions and help people get the most from their visit
• Maintain excellent standards of site and personal presentation and safety
• Convey key information through site inductions, presentations and guided walks as well as social media and website articles
• Liaise and communicate with key partners and stakeholders including QinetiQ, boat operators and cruise ships
• To assist with practical countryside and property management.
• To contribute to biological monitoring programmes as appropriate. To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets.
• Monitoring and recording of visitors in a consistent manner compatible with Trust datasets
• Report all instances of damage, wear and tear or maintenance needs promptly

• Scope of Role:

Countryside & Property Management
• Be responsible for managing the routine and deep-cleaning programs of the public and tenanted buildings
• Fire alarm maintenance and testing throughout the property.
• Upkeep of the safe systems of work, health and safety documentation.
• Undertaking compliance monitoring and recording

People Management
 Work closely with other members of the team and with other island workers and may be required to liaise with other advisory specialist colleagues based in other locations.
 Supervision of volunteers.
 Supervision of contractors working on site
 Develop and maintain sound relationships with representatives of key partners and stakeholders who have interests in the property including NatureScot, Western Isles Council, QinetiQ, researchers and local businesses.

Financial Management
 Not a budget holder but will assist in making the best use of resources and ensuring best value.
 Responsible for the accurate recording and depositing of cash and cheques

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• a proven track record as a ranger or reserve warden
• good general knowledge of natural history and conservation issues
• a proven track record on working with and supervising adult volunteers
• ability and willingness to undertake physical work including: carrying supplies, wheelbarrowing over uneven ground and walking on steep slopes to undertake monitoring
• to be comfortable working in an open and precipitous landscape
• ability to work alone as well as part of a team, with experience of lone working
• good organisational, time-management and problem-solving skills with the ability to prioritise and re-prioritise workload to meet changing demands
• excellent communication and interpersonal skills
• ability to write reports.
• competence in MS Office software.
• ability to assess safety hazards and recognise one’s own limitations

Desirable

 Skills / experience in education and interpretation; working with groups; guided walks.
 Environmental education experience.
 Physical fitness to work alone at high altitude and on remote parts of the property, on a daily basis.
 Gaelic speaker
 Bird and other wildlife identification skills
 Practical skills

PURPOSE OF THE ROLE

As part of the Visitor Services team at Culzean Castle and Country Park, the Visitor Services Supervisor plays a key role in ensuring every visitor enjoys and exceptional, engaging, and safe experience. You will support the day to day running of the Castle, lead and motivate the Castle team and help bring the stories of Culzean and the Kennedy family to life.

The role combines people leadership, operational responsibility, and hands-on visitor engagement. You will model excellent customer service, support staff and volunteers, and ensure the Castle is presented and operated to the highest standards of conservation, safety and visitor care. There is a degree of physical activity involved in the role and will include standing for periods of time and/or walking through the building during guided tours. Due to the historic nature of the building, physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

People Leadership & Team Support
• Operate as part of the supervisory leadership group, maintaining alignment with other the other Castle Supervisor and Visitor Services Manager to ensure consistency of instruction, operational standards, and team communication across all Castle Shifts.
• Provide supportive, fair and professional line management to Castle staff and volunteers, including rota planning, recruitment, induction, coaching and performance conversations (if/when required)
• Create a positive, inclusive team culture where staff feel confident, informed and motivated
• Lead daily briefing, ensuring staff understand priorities, visitor flow, and any operational updates.
• Skilled in delivering training to large numbers of staff.
• Support staff development through on-the-job coaching, feedback and modelling excellent visitor engagement.
• Uphold the highest standards of confidentiality and discretion, safeguarding sensitive information and ensuring trust across the team and wider organisation.

Delivering an Exceptional Visitor Experience
• Ensure all visitors receive the same warm welcome and consistently high levels of customer care throughout their visit.
• Lead by example in delivering engaging tours (where required) and interactions that bring the Castle’s stories to life
• Support delivery of schools workshops and group visits, ensuring content is accessible, accurate and enjoyable.
• Encourage donations and promote NTS Memberships in a confident, visitor-focused manner that highlights the impact of visitor support.

Operational Excellence
• Act as a key holder, responsible for opening, closing and ensuring the Castle is safe, secure and ready for visitors
• Maintain high presentation standards across all rooms and visitor areas, working closely with Conservation and Collections teams
• Ensure staff follow procedures for visitor flow, queue management, and room coverage.
• Support the smooth running of events, specialist tours and seasonal activity within the Castle.

Safety, Security and Conservation
• Monitor visitor behaviour and room conditions to minimise risk to the Castle, it’s collections and its people.
• Support the implementation if conservation measures, including environmental controls. Object handling protocols, and visitor guidance.
• Share responsibility for emergency procedures, including evacuations, incident response, and first-aid support (where trained).
• Ensure all staff and volunteers understand and follow Health and Safety Policies (including Risk Assessments and COSSH guidance).

Administration & Communication
• Maintain accurate rota, attendance, and performance records in line with NTS processes.
• Communicate clearly and professionally with staff, volunteers, and colleagues across the wider property.
• Support cash handling, EPOS use, and daily reconciliation where required.
• Contribute to continuous improvement by identifying issues, proposing solutions and supporting change.

SCOPE OF ROLE

People Management
• Shared Line management of up to 12 Castle Team Members and 20 Castle Volunteers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• Genuine belief in the work and values of the NTS and ability to exemplify these
• Confident, fair and supportive leadership style
• Flexibility – able to adapt working patterns and tasks as required.
• Understanding of confidentiality, discretion and GDPR guideline requirements, with the ability to apply these appropriately to daily operations.
• Strong communication skills with the ability to motivate and guide others.
• Experience delivering excellent customer service in a public-facing environment.
• Ability to adapt pace and approach to match visitor flow and team needs.
• Skilled in delivering engaging tours and team/visitor interactions.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Experience working with volunteers
• Understanding of working with historic interiors and collections.
• Awareness of security issues within collections and property-wide
• Confident in promoting memberships, donations and guidebooks.
• Cash Handling and EPOS experience.

Desirable
• Supervisory experience in a heritage, museum or visitor attraction setting.
• Experience of working with People Management systems and creation of rota’s
• Knowledge of Health & Safety legislation and emergency procedures.
• Proficiency in Microsoft Office.
• Experience in delivering training/talks
• First Aid qualification

• Provide a warm, professional welcome to all customers and visitors, creating a memorable experience through excellent customer care, attentiveness, and efficiency.

• Actively encourage visitors to make donations, complete gift aid forms and encourage secondary spend in the shop.

• Ensure all banking and cash handling requirements are met accurately and adhere to security and cash handling procedures.

• Ensuring retail space is clean, welcoming and fully stocked.

• Ensure the museum is cared for by undertaking housekeeping and cleaning duties to ensure the building and artefacts are kept to the highest standards.

• Support both your immediate and wider teams within the museum, including providing cover in Café North as required.

• To have or gain certificated knowledge of food safety standards and allergen legislation.

• Ensure that all activities are carried out safely and in line with High Life Highland’s Health & Safety policies.

• Work on a rota basis, including evenings, weekends and bank holidays ensuring you are up to date with rostered shifts and give advance notice of any leave requests for consideration.

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.

• Pursue continuous professional development and contribute to the continuous improvement of North Coast Visitor Centre and High Life Highland as a whole.

• Attend and undertake any training online or in person.

• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.

• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the North Coast Visitor Centre team.

• Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

Visitor Welcome & Front of House Duties
• Warmly welcome visitors to the Castle, checking tickets and upselling guidebooks to enhance their visit
• Ensure the highest level of customer service so all visitors receive an excellent experience
• Maximise visitor enjoyment and understanding of the property by engaging them with the history of Culzean and the Kennedy family
• Ensuring accurate recording of visitors through the till system

Membership Engagement & Promotion
• Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment
• Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members

Tours, Interpretation & Learning
• Deliver a broad range of high-quality guided tours and talks for the public and organised groups, following a pre-arranged script within the allotted time of 45 minutes
• Deliver engaging school workshops for all ages and abilities
• Enhance the visitor experience through third-person costumed interpretation, object handling and conservation demonstrations (where applicable)
• Promote and sensitively encourage donations during guided tours and/or at the Front Desk ensuring that visitors understand the impact of their support on the property’s conservation work.

Security, Conservation & Property Care
• Be mindful of the security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Support the VSS Collections Care and the conservation the property and its contents, reducing the risk of accidental damage through visitor engagement and appropriate conservations/object handling practices

Health, Safety & Emergency Procedures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Participate in the safe evacuation and management of colleagues and visitors in the event of a fire, security alert or alarm

Housekeeping & Daily Operations
• Share responsibility for housekeeping duties at the beginning of and end of each shift (e.g. hoovering, rubbish removal) including staffroom and staff bathroom

SCOPE OF ROLE

People Management
• No line management responsibility but will work closely with other property colleagues and will interact with other technical/specialist advisory colleagues based in other locations and departments.
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential

• Genuine belief in the work and values of the NTS and ability to exemplify these
• Strong commitment to excellent customer care, with the ability to motivate and engage others
• Enthusiasm for Scottish heritage, including family and history of art and architecture
• Confident, enthusiastic verbal communicator with excellent interpersonal skills
• Experience working effectively with a wide range of people in public facing roles
• Flexible and adaptable, able to adjust tasks and working patterns to meet daily needs of the property
• Able to match pace to visitor flow without compromising service quality
• Warm, welcoming front-of-house presence
• Strong selling skills, particularly for membership and guidebooks
• Effective time-management and prioritisation skills
• Proactive, with the ability to use initiative

Desirable
• Previous cash handling experience
• Historical knowledge of the site and a passion for heritage
• Previous experience or volunteer experience in museum, tourism or conservation sector
• Epos

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories.

• visitors, offer ideas to help them enjoy their visit and answer common questions.
Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.