Admin, Finance & IT

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Deputy Financial Controller to support the Financial Controller in delivering accurate, timely and high-quality financial information to internal and external parties. The post holder will provide support to all department and project managers with financial issues, and will be responsible for the management and development of the Finance team.

You will be fully qualified with a recognised accounting qualification (ACCA/CIMA), or will be in the final stages of achieving this. You will be highly proficient in using Microsoft office packages including Teams and SharePoint, and you will have excellent communication and interpersonal skills whilst dealing with non-financial departments. You will have excellent organisational and problem solving skills, and a high degree of commitment to GSC’s vision, mission and values.

If this sounds like you then we would love you to get in touch!

JOB PURPOSE

This is an exciting and interesting role which contributes to the smooth and efficient running of this varied property portfolio – comprising one of the National Trust for Scotland’s busiest visitor attractions Cullloden Battlefield, Abertarff House and Hugh Miller’s Cottage

Through the provision of administrative support and excellent customer service, you will act as the first point of contact for internal and external enquiries, play a key role in three-site team communications and coordinate many other property processes and systems.

The role requires positivity, flexibility, strong organisational skills and an attention to detail, with responsibilities covering finance, HR and public-facing activities.
This is a full time role, 40hrs per week, 5 days from 7 as required by the needs of the business.

Cairngorm Mountain is a year-round visitor attraction offering outdoor activities, onsite catering, shops and facilities, with a funicular railway up to spectacular views.

We are currently looking to recruit a Business Support Administrator to assist our Ticket Office and Marketing managers with a variety of general administrative tasks; including back-office and technical support with ticket sales, group bookings and customer care.

This role will be full-time office-based, right here on the mountain and presents an exciting opportunity for someone with a well-developed skillset to progress a career in business administration or to take their experience to new height, in a unique Highlands environment. The role also has enough variety to keep you engaged for the long-term, as your duties will evolve with the seasons, adapting in response to changing business and customer needs.

To be successful in this role, you will need to have:
• excellent communication skills, ICT skills, time management and computer skills
• excellent attention to detail, level of English education and proof-reading ability
• problem-solving skills, with initiative, proactivity to see tasks through to completion
• previous office experience working as an Administrator providing general business support and computer-based duties is ideal, but not required as full training provided.

And you will need to be:
• motivated and committed with a customer-focused approach and work ethic
• a team-player who enjoys working in a busy customer service environment
• resilient and adaptable to changing circumstances and demands of the business
• living within a commutable distance from the mountain or Aviemore town centre.

If you are interested to know more, please get in touch or apply now!

Job description and further details upon request, to HR@cairngormmountain.co.uk

This role will be a Senior Finance Manager within the FP&A team and support the Trust in the following key areas:

• Annual 3-year budget process,
• Quarterly Forecasting,
• Monthly Performance reporting,
• Strategic and Project Planning,
• Financial Modelling,
• Financial Support for Decision making,
• Analysis and insight reporting,
• Business Partner Support across the Trust.

This role will support Trust-Wide projects and activity, including coordinating the budget process for the FP&A team and development of analytics capability driving process improvements and design of new reporting.

Reporting to the Head of Financial Planning & Analysis, the postholder is required to support them in delivering programmes of work that meet the Trust’s objectives and able to deputise for the Head of FP&A as required.

We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our sales team. If you’re organised, great on the phone and are passionate about customer service we’d love to talk to you.

Lomond Books Ltd is a publisher, wholesaler and distributor servicing a varied range of trade and public customers throughout the UK and abroad. We are customer driven and offer a customised service selling books, calendars, maps, postcards, greetings cards, fridge magnets, jigsaws and toys.

This is a key role within a small team and you will be dealing with customers and all things order related, so you need to be organised and methodical. Attitude is really important – you must be approachable and be able to build rapport with different types of people – plus be comfortable making recommendations and helping customers with positive buying decisions. A great phone manner is essential as well as a commitment to delivering exceptional customer service.

What you’ll be doing:

– Processing trade and public orders received from various channels.

– Answering and fielding incoming calls and dealing with customer order and product queries.

– Managing correspondence in generic sales and orders email inboxes.

– Dealing with all aspects of customer order requirements for example requesting purchase orders, taking cash with order payments, special orders, arranging overseas carriage, booking in deliveries.

– Making tele-sales calls to a range of customers.

– Maintaining customer information such as price lists, product lists.

– Assisting with marketing duties including blast emails and social media posts.

– Providing admin/sales support to the sales team and management plus holiday cover for the sales office.

What you’ll need:

– SCQF Level 4 Maths and English (or equivalent).

– Excellent computer literacy and total familiarity with Microsoft Word, Excel and Outlook.

– Great verbal and written communication skills and be able to write articulate and concise emails.

– A solid background in administration-based positions in a commercial environment with experience in a customer facing role will be very beneficial.

– The ability and desire to deliver exceptional customer service.

– A pleasant, approachable attitude and a great phone manner – and enjoy talking and interacting with customers.

– Ability to progress multiple priorities and able to adjust your work rate to cope with the demands of a seasonal business.

– A good memory.

Interested?

Apply to Jackie Brown, Managing Director by email to jobs@lomondbooks.com or via our website.

Include a covering letter telling us a bit about yourself and why you would like to join us and attach your current CV. Make sure and include a phone number as a telephone call will be the first stage of the application process.

For full information visit our website and select the We Are Recruiting! tab. Job description and person specification plus company information are available for download.

JOB PURPOSE

To contribute to the smooth running of the North-East portfolio through the operational management of the North East Regional Office, provision of general administrative services to the regional team, and provide confidential Personal Assistant (“PA”) support to the General Manager.

Key Responsibilities and Accountabilities

The purposes of the role will be met by:

Managing office facilities, which includes (but is not limited to):

o Overseeing the general planned maintenance of the building, and organising ad hoc repairs;
o Supervising office cleaning services, and external garden area maintenance (currently out-sourced);
o Maintaining key safe and security/access arrangements for staff and visitors;
o Acting as “Fire Warden” for regular testing and activations;
o Acting as first-point-of-contact with the Trust’s ICT department over all IT and telephony requirements, maintenance, and issues;
o Supervising maintenance of contracted office equipment (e.g. telephones, photocopier, video-conferencing);
o Sourcing/ordering/maintaining minor office equipment and supplies (e.g. laminator, comb-binder, shredders, stationery);
o Sourcing/ordering domestic office supplies (e.g. cleaning supplies, toilet rolls/paper towels, tea/coffee/milk etc);
o Managing meeting-room bookings, set-up, and catering arrangements;
o Organising and overseeing rubbish collection, and recycling arrangements;
o Being “first point of contact” for office visitors;
o Maintaining the office’s “Health and Safety” portfolio;
o Providing general office induction to new staff/volunteers;

JOB PURPOSE

The purpose of the Retail Merchandise Admin Assistant role is to support the Retail and Merchandise Department in the administration of product ranges, invoices, financial reconciliation, commercial reports, POS, and communication. The role is responsible for ensuring that customer service standards are maintained to a high level, that data is maintained accurately, and that opportunity for retail income and stock productivity is maximised through effective administration.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Act as a first point of contact for enquiries to the Retail and Merchandise Department, through telephone and email boxes.
• Working with the Merchandise Manager, manage the administration of adding new products to the Trust’s Stock Management system, including liaising with suppliers to ensure accurate data, updated pricing, maintaining a product image database, and managing the collation of samples and catalogues.
• Manage the flow of paperwork between the Trust’s Retail, Procurement, and IT Departments to ensure the timely setup of new suppliers
• Review stock regularly and support the Merchandise manager to plan relevant transfers throughout the season, maintain stock accuracy and support with the planning of annual stocktakes
• Work with Product Managers to raise POs for retail orders
• Support the Merchandise Manager to collate and produce weekly and monthly retail stock and sales reports using data from multiple systems
• Liaise with Suppliers, Properties, and the Trust’s Finance Department to ensure timely payment of invoices to Retail Suppliers, including managing and resolving any invoice discrepancies.
• Manage the Retail Department’s Intranet site and associated shared drives, files, and folders to ensure accurate and up-to-date communication with Properties and the wider Trust estate
• Support with the co-ordination of internal Trust wide publications (e.g., One Trust, Events Calendar etc)
• Manage the retail departments sample cupboards, filing, records and archives to ensure information is properly stored and available when required
• Ensure that all retail policy and procedures guides are kept up to date
• Provide any additional administrative and customer service support as required

The normal day-to-day duties of this role are such that criminal records check at [x] level or membership of the PVG scheme] is not required. (The correct format of this sentence must be included here – even if no criminal records check or PVG is required – contact People Operations & Policy team for advice).

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Deputy Financial Controller to deputise for the Financial Controller in their absence, and support them in delivering accurate, timely and high-quality financial information to internal and external parties. The post holder will provide support to all department and project managers with financial issues, and will be responsible for the management and development of the Finance team.

You will be qualified/newly qualified with a recognised accounting qualification (ACCA/CIMA) and will be highly proficient in using Microsoft office packages including Teams and SharePoint. You will have excellent communication and interpersonal skills whilst dealing with non-financial departments, and excellent organisational and problem solving skills. You will have a high degree of commitment to GSC’s vision, mission and values.

If this sounds like you then we would love you to get in touch!

JOB PURPOSE

To take responsibility for the accurate and timely processing of banking transactions, and the daily reconciliation of all of NTS and NTSE bank accounts. To produce daily closing balance reports and to work with the Treasury and Investments Manager to improve and develop cash reporting within the Trust.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Take end-to-end ownership of the posting and reconciliation of NTS/NTSE bank accounts, escalating any issues to Cash & Ledgers Manager
• Responsibility for the preparation and circulation of Daily Balances reports
• Frequent engagement with both Central and Regional teams to identify transactions and ensure they are recorded accurately.
• Liaise with banks/external agencies as necessary to resolve queries quickly and efficiently.
• The role reports to the Cash & Ledgers Manager, however the applicant will also work with the Treasury and Investments Manager to
o provide existing cashflow forecast information.
o further develop cash reporting and KPI’s
o Create & submit period end report information.
o Improve Cash handling processes across the Trust.
o Improve process for the management of cash floats at properties.
• Comply with all Trust policies and procedures and proactively identify improvements to current processes and ensure these are fully documented.
• Ensure Fraud awareness training is up to date and challenge any odd or suspicious entries with escalation to manager if necessary.
• Provide cover/assistance, as required to other team members in Sales ledger/Purchase ledger functions.