Management

Contract Type: Permanent
Salary: £28,251 – £31,179 per annum
Grade: FC06
Hours: 36 Hours Per Week
Location: Carnegie Hall, Dunfermline
Job Reference: ON000479

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within our Carnegie Hall venue. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Carnegie Hall and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job description on our current vacancies page on our website.

About You
You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a hospitality or visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply
If you would like to find out more information about this role before applying, please contact Tony Stevens, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please download and complete our application form, and return this along with a completed equal opportunities form to HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is noon on Thursday 14 March 2024.

Interviews are anticipated to take place week commencing 18 March 2024.

JOB PURPOSE

Based on the island of Canna the Pier Manager role will be to manage the operation and maintenance of Canna Harbour and its environs in line with the Trust’s operational, compliance and statutory obligations and the requirements of the Port Marine Safety Code.

CONTEXT
The Isle of Canna is one of a group of islands known as the Small Isles situated 19 miles off the coast of the nearest mainland port of Mallaig, Western Scotland. Canna Harbour is the only port owned and managed within the Trust portfolio and therefore there is a significant responsibility and accountability for the Trust to ensure the harbour is managed safely and efficiently.

Canna Harbour operates all year providing a vital link for the island community with the mainland. There is a regular ferry service provided by Caledonian MacBrayne which operates 6 times per week between March and October and 3 times per week in the winter months. In addition to the ferry service there are increasing numbers of other commercial and leisure vessels utilising the harbour facilities such as cruise ships, private yachts, RIBS and fishing vessels. The latest operational figures recorded show 13 international cruise ships (1063 passengers), 26 sailing boats (613 passengers), 69 small cruise ships (315 passengers) and tour operator RIBS of approximately 5000 passengers. Further marine traffic is evident from high season yacht moorings (up to 30 boats per night) and frequent fishing vessel berths (c. 50). Although commercial activity is a lesser part of the harbour operation it does however support the delivery of vital island life-line commodities such a food, utilities, equipment and island and contractor vehicles.

This role is the key contact for all types of visitors to the island and the local community and is pivotal to the smooth operation of Canna Harbour. The successful candidate will be required to demonstrate flexibility in decision-making in the harbour operation particularly in relation to weather conditions. This role is critical to the Trust both in terms of operational and reputational commitment. The Harbour Master is based at Inverness, with day- to- day harbour master powers devolved to the Canna Pier Manager. In addition to the NTS Operations Manager, the Pier Manager will be supported remotely by the Harbour Master who is experienced in Ports and Harbours Legislation holding several years of experience as Harbour Master in large Ports. The Operations Manager and Harbour Master visit Canna on a regular basis throughout the year.

Brodie Castle Estate:

Brodie Castle is set in a 75 acre “policies” estate of mature trees, avenues and mixed woodlands with a large man-made pond. Moreover, it is the official custodian of Ian Brodies national Daffodil collection, which is considered to be of great horticultural importance. It maintains strong links to the Brodie family, whose ancestral seat this was for its entire history. The estate is well visited by dog walkers and local people and is used as a park throughout daylight hours.

JOB PURPOSE

This job exists in order to ensure that the garden and policies elements of Brodie Castle are managed and maintained as an internationally recognised garden and landscape of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Key Purposes of the job will be met by:
1. Ensuring the conservation and practical maintenance of the garden and policies, whether through delegation to other staff/volunteers, or personal participation – in terms of:
a. Practical horticulture (e.g. including managing trees safely and shrubs, herbaceous and bog plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; plant propagation; plant sales management);
b. Plantsmanship (e.g. the identification, knowledge and understanding of this high caliber plant collection, including recording [using Demeter database], and labelling of individual plants and recognized collections);
c. Research and development (e.g. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);
d. Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets). The Head Gardener will take an active role in promoting the garden and property.
2. Manage the property maintenance team to deliver the annual programme of planned preventative and reactive maintenance across the whole site including all buildings:
a. Collaborate with other heads of departments and the regional buildings team to ensure a clear maintenance plan is created and delivered for the whole estate including and prioritizing all legal compliance matters. This process will be overseen by the Operations Manager.
b. Manage the maintenance team to deliver the maintenance plan.
c. Contractor management: Ensure the maintenance team are working with all departments to oversee all onsite contractors and that they are managed as per our policies including health and safety requirements.

3. Ensuring an appropriate management regime of the garden and policies that includes the management of:
a. staff and volunteers (e.g. recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;
b. budgets (e.g. helping set future budgets, phasing, monitoring, pro-active and re-active adjustments to current budgets, managing project finance) such that the gardens’ finances are in line with budget within the context of the wider property and project budgets;
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of all users;
d. machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);
e. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;
f. daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the property’s statements of significance, action plans and heritage garden management plan (and contribution to preparing these plans) to ensure that activities are prioritised and planned to optimise the use of resources;
g. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;
h. administration to enable gardening activities to be undertaken and recorded efficiently;
i. When projects within this department are identified, take the lead on the project management.

4. Participating fully in the property’s wider “management team” including
a. supporting the Operations manager strategically and practically with the operation of the properties, and assuming the role of “duty manager” as required
b. taking an active role in promoting the gardens and properties through digital media, events, workshops, presentations, and talks.
c. Managing turf areas, traffic flow and protecting the estate landscape features during major events including supervision of contractors
d. Snow, ice, and storm management
e. Out of hours and during open hours: Fire and security duties including weekend working on a rota basis or when the need arises

JOB PURPOSE

You will be responsible for the onsite operations of Kellie Castle & Gardens. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, food & beverage and liaise with colleagues responsible for collections care and gardens. Promoting good communication across the site and a joined up service provision.

This is a complex role. With a strong background in operational management, you will be required to juggle staff management, property maintenance and health and safety alongside providing innovative ways for visitors to engage with the site. You will work alongside an experienced team of gardeners and be supported by a Fife collections care team.
There will be occasional requirement to cover the management of nearby Hill of Tarvit Mansion house and Kingarrock Hickory Golf.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience – currently including visitor experience, events, admissions, catering and retail.

 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, managing risk and keeping risk assessments reviewed and relevant to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Working with the Operations Manager to input into the budget process and manage costs at the sites.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.

Full-time, Permanent
Salary £41,687 – £46,654 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

Are you an experienced project manager looking for a new opportunity? Do you enjoy working on diverse and impactful improvement projects? Do you want your expertise and opinion to be valued? Then read on!

We’re a creative organisation constantly striving to improve how we engage with our audiences and assist our colleagues to achieve their true potential. This passion for continuous improvement requires us to develop and deliver multiple projects simultaneously. Priorities and projects are varied and include improvement plans for our estates, security and IT, income generation, equalities, environmental response, and wellbeing.

You’ll play a pivotal role, being our champion for change and continuous improvement, making certain our skills and resources are aligned with our priority objectives. You will have experience of co-ordinating the delivery of projects across a wide portfolio to ensure the targets are delivered effectively. You’ll work collaboratively across the organisation to help us get the best out of our improvement plans.

If you are passionate about project management, continuous improvement, and making a positive impact, we want to hear from you.

The difference you’ll make

We have an ambitious programme to help improve how we care for our world class collection of art and our people, whilst constantly improving the visitor experience across our galleries, online and on the road. Consequently, we have a wide range of improvement projects across the organisation. These range from major capital projects (e.g. the Scottish National Gallery and the Art Works), to our programme of exhibitions and loans.

Reporting to the Chief Operating Officer, you’ll help ensure best practice and appropriate project management is being applied on major improvement projects. You’ll work collaboratively to ensure our plans are inter-connected across the organisation, playing a key part in aligning plans to our strategic priorities. This includes ensuring delivery against resource and budget constraints, taking a solutions-based approach to meet key deliverables.

We are currently developing 5-year plans to balance and align work across the organisation on our strategic priorities, public programme, and major improvement projects. We’ve established a standard approach to project management and this role supports and tracks various projects through dedicated forums. You will work with project leads to produce executive summary reports and make recommendations on how to deal with any potential risks, in particular resource constraints.

For more information and to apply, please visit our careers portal.

The closing date for completed applications is 12 noon on Monday, 12 February 2024.

Almond Valley Heritage Trust is a charity whose aims relate to the promotion of learning and the appreciation of local heritage. The Trust operate the Almond Valley Heritage Centre; a popular family leisure destination that features friendly farm livestock and imaginative play facilities, but also includes historic farm and watermill buildings, horticultural activities, and the museum of the Scottish Shale Oil Industry. Our museum collection is recognised as being of national importance and is displayed within the museum at Almond Valley and through a virtual museum presence.

The Collections and Engagement Manager is a new senior post who will be responsible for delivering and coordinating the Trust’s charitable objectives. Through operation of the museum, and through input to activities and services throughout the site, the work of the manager will add value and enrich the learning experience of family visitors (and also enhance their enjoyment). The rich variety of interests and resources on our site, and in our collections, offer wonderful opportunities to link ideas, explore themes, and weave stories. Imaginative, enjoyable experiences that are in tune with our popular family audience provide brilliant opportunities to spark interest, open eyes, and sometimes to encourage action. Our illustration of sustainable and non-sustainable sources of energy, and the rich natural and cultivated environment of the site, provide special opportunity to explore historical and local perspectives on the climate emergency and the needs for a sustainable future. Such activities all contribute to Almond Valley’s unique public identity.

The key responsibilities of the Collections and Engagement Manager will include

• Care and management of the museum collection to standards that meet or exceed those required for Accreditation and Recognition

• Continued development of the museum’s on line presence, and the programmes of research and content development associated with it

• Operation and continuing development of displays and exhibitions within the museum building and the engagement activities that take place within it

• Development of interpretation and displays within the historic mill and farm buildings, and extending the public use of these spaces

• Development of interpretation and engagement activities throughout the site, both as a permanent part of the visitor experience, and as shorter-term events and exhibitions.

• Contribution to the planning and delivery of the mainstream programme of special events and activities, particularly to ensure that commercial considerations are balanced by cultural purpose and align with the Almond Valley brand and mission.

• Managing an ongoing learning engagement with visitors and supporters through social media and other communication

• Coordinating curriculum-linked learning resources delivered on site or online.

Operational responsibilities

• Management and support of museum volunteers, who currently focus on digital content creation but might play a broader role in museum operations

• Management of any seasonal staff in engagement roles, notably those appointed to deliver the summer activities programme, and any relevant staff employed on projects. Direction of a museum technician, and of the horticultural activities carried out by landscape staff

• To advise and support the farm manager in the formulation of public talks, demonstrations and school group activities that are delivered by the farm team

• To work with the Director in the development of engagement, learning and community projects, compilation of relevant grant applications or other fundraising, and in relevant matters of the Trust’s public profile

• To contribute, as part of the management team, to the broader operation and promotion of Almond Valley

Required Qualities

• A museum professional with at least three years’ experience of working in museums at a curatorial/management level.

• An understanding of theories and practices of learning, and appropriate experience in the techniques of engagement and interpretation.

• A good communicator; having a wonderful way with words, pictures and other media, and a broad digital competency.

• An affinity with children and families who enjoy a great day out at Almond Valley, sharing a sense of fun and a fertile imagination.

• A creative thinker, happy to find their own path and devise imaginative solutions to any problems they may encounter. Someone with an ambition to make a difference

In line with other posts at Almond Valley, a 40 hour week is worked (normally 9-5 with a paid lunch break). This is normally Monday to Friday, but occasional weekend working may be required, perhaps serving one weekend in six as Responsible Officer.

We are looking for a General Manager, someone who has a passion for successful team-working to drive charitable and commercial success, that will undertake the lead managerial role on the Bo’ness and Kinneil Railway (B&KR), and to be responsible to the Scottish Railway Preservation Society Board for the day to day operation of the Society and its activities at all levels.

£50 – £60,000 depending on experience – Permanent full-time position. 40 hours per week, which will include several weekends given the nature of the timetable operated.

Glasgow Life

Senior Development Officer – (Fixed-Term)
£40,592.18 – £47,067.25
Location: 38 Albion Street, G1 1LH
Ref: GLA11415

Glasgow Life is looking for a Senior Development Officer to join us on a full-time and fixed term contract for a period of almost 4 years (Dec 2027). As Senior Development Officer, you will be joining our ambitious Development and Fundraising Team. You will be part of a dedicated team, which generates external funding for important and inspiring projects.
Your focus will be to support a major capital fundraising campaign to redevelop an iconic Glasgow Museum. The People’s Palace will undergo a transformational refurbishment project to create a community-led museum that builds on our ground-breaking approach of involving and empowering people. You will support the vision to create one of the world’s most socially engaged and internationally significant local museums.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As a Senior Development Officer, you’ll be an integral part of the team and will secure funding from a range of external funding sources including Charitable Trusts/Foundations and major donors. Partnering with significant donors and funders, you will work with ambitious colleagues to create compelling proposals to develop funding bids and proposals and to cultivate long-term donor relationships. Reporting to the Head of Development you will work alongside an established team.
The candidate
If you’re interested in joining us as a Senior Development Officer you’ll need:
• Degree or relevant fundraising qualifications and considerable experience of working in a fundraising/development office.
• Track record in raising five and six figure levels of philanthropic funding from Trusts and Foundations, major donors, statutory sources, and other external funders.
• Experience of securing funding for capital appeals and projects.
• Experience of preparing successful and compelling fundraising applications, proposals, and donor reports.
• Experience of managing relationships with funders and of developing effective stewardship and cultivation programmes.
You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date is Sunday 25th February and interviews are provisionally scheduled for w/c 4th March.
If offer is made to internal (Glasgow Life or Council Family) for Fixed Term roles, at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
To apply for this vacancy online please visit Senior Development Officer – (Fixed-Term) – GLA11415 | Glasgow Life | myjobscotland
Closing date is 11.59pm on Sunday 25th February 2024

Information is available in alternative formats, on request.

Assistant Compliance Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 5th February 2024

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, managing these relationships to create a one team culture and an effective working relationship.

Top Accountabilities

Daily management of all operational activities; retail, experience, and F&B offerings
Ensure compliance in accordance with Diageo’s global standards and policies
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver
Communicate regularly with Regional Brand Home Manager to discuss commercial opportunities and risks to the business
Ensuring H&S and hygiene standards are always adhered too
Key holder, personal license holder and premise manager as required
Compliance accountabilities

Ensure compliance is achieved across all functions
Lead and drive the risk compliance agenda across the Brand Home/s, lead and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.
To ensure zero additional costs to site through non-compliance, and to source the most financially viable option when identifying suppliers of materials/training.
Responsible for management of all contractor administration and management on site Inc. Supplier tendering, contractor inductions & scheduling of works. Support with assessing suitability of Risk Assessments and Method Statements (RAMS). Challenging where submitted RAMS had not met Diageo standards. Both Clynelish Brand Home and Brora private client space.
Using SAP, Entropy, EQMS & Enablon and other systems to record data and source vital information.
Onsite point of contact with operations team, attend Distillery risk and PCC meetings
Responsible for carrying out risk assessments, and creating and reviewing work instructions and managing records

This role will require weekend, evening and on-call work, with opening and closing responsibilities. The successful candidate will be base within 30minutes drive from the Clynelish Visitor Centre for on-call purposes.

Qualifications and Experience required

3+ years proven experience in a leadership compliance function ideally hospitality, food & beverage, retail, spirits/wine and/or a relevant industry
2+ years’ in a management/leadership/supervisory role
Be familiar with sales protocols and customer service procedures
Experience of contract and facilities management
Strong understanding of Health and Safety
Possesses or willing to work towards achieving NEBOSH and all internal health and safety training
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Must be flexible with work schedule including weekends, holidays, and evenings. General working pattern is 5 over 7 days rota
About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic Visitor Centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Create a future worth celebrating with us!

Kelburn Estate requires an experienced Operations Manager to join our team on a full-time basis. The ideal candidate is an effective leader with previous tourism management experience. The role is a senior management position, and involves direct management of the Visitor Experience, Retail, Glamping and Office Operations.

Kelburn is a well-known and beautiful estate located near Largs, around a 45 min drive from Glasgow. This role represents an excellent opportunity to join a fun and fantastic team and to be a part of the development of an established business, which is world famous for its Castle Graffiti Project, incredible events, and creative atmosphere. As we are a year-round visitor attraction, weekend and evening working is required.

Location: Kelburn Estate, Fairlie, Largs, KA29 0BE

Salary: 28k – 35k (commensurate with experience)

Accommodation: 2 bed house on the estate could be made available within 3 months of starting if required.

Terms: Full Time Permanent with Seasonal Hours

Reporting to:
General Manager, Owner/Director

Management of:
FOH Staff and Ranger team, Glamping and Accommodations staff, Visitor Centre Supervisor, Office Staff, Retail Manager, Seasonal and Volunteer staff

Internal relationships:
Estate Manager, Head Estate Ranger, Marketing Manager, Stables Manager, Castle Manager, Functions Coordinator, Financial Controller.

Application Deadline: Friday 16th February 2024 at 5pm

Interviews: Week commencing 26th February 2024

Key Responsibilities:
• To work in collaboration with the Estate Manager, Estate Ranger, Maintenance team and General Manager at Kelburn to ensure good management of all aspects of the Visitor Experience and Tourism Offering and its maintenance.

• Direct responsibility for the day-to-day operation of Kelburn’s Visitor Operation and staff, all visitor attractions, Shop, Office, and Glamping and Camping facility. This includes all daily routines such as litter, loos, parking, etc.

• Working with the General Manager and Owners of Kelburn in developing plans and policies for the improvement and growth of the business. Working to financial targets, and key performance indicators and implementing strategies to deliver these goals.

• Oversight and management of the office and Information Centre and its systems to ensure smooth and effective administrative operations. This includes the creation and management of staff rotas, timesheet management, booking systems, diary management, and cash management.

• Working with the Financial Controller to ensure all required financial reporting and procedures are implemented within your team.

• Working with the Visitor Centre Supervisor in leading a team of Front of House and Event Rangers in devising and delivering activities throughout the year, including the creation, management and delivery of all school visits and educational programmes.

• Working with external Event Managers and companies to collaborate in the delivery of Kelburn’s major events throughout the year, such as Kelburn’s Easter Adventures, Halloween, and The Kelburn Garden Party.

• Ensuring effective and efficient staff communication, the setting up of regular meetings to discuss job duties and the monitoring of staff performance.

• Responsible for staff recruitment where required, training, and disciplinary procedures within your team.

• Collectively responsible, along with the other senior managers, for the general wellbeing and morale of the Kelburn team.

• Ensuring the delivery of excellent customer service and standards in all activities relating to the visitor experience across the departments for which you are responsible.

• Assisting the Marketing Manager in the delivery of marketing strategies and other marketing activities of the business, including updating the website and social media channels as required.

• Assisting with Grant Funding applications and submitting reports when necessary.

• Supporting other departments at Kelburn when required, including the Castle, Weddings, and Functions Team

• To be fully responsible for the Health and Safety of your department both in relation to your team and the general public in connection to your activities. In conjunction with the Estate team, ensure all public areas of Kelburn Estate, including public attractions and play areas are accessible, safe and attractive to the public.

• Coordinate the daily safety checks and monitoring of the play areas and ensure all relevant safety procedures are carried out to the standards of best practice.

Essential Skills and Qualifications:
• Confident working alone when required, but an effective team leader with the ability to promote joint team working and team building.

• Proactive and resourceful with a desire to improve systems and procedures and enhance all aspects of the public experience at Kelburn.

• An ability to be hands on when required, be that doing a yurt changeover, parking cars, or cleaning the loos etc.

• Self- motivated and results orientated with excellent organizational skills and the ability to work to and implement processes.

• Ability to motivate, inspire and empower staff.

• Experience working in the tourism/leisure industry.

• Ability to delegate responsibilities effectively.

• Ability to deliver high quality and consistent service / products.

• Demonstrable experience of managing and coordinating staff and volunteers.

• Competent IT skills, particularly in the use of Microsoft Word and Excel.

• Excellent communication skills, both verbal and written.

Desired Skills and Experience:
• Business development and strategy experience

• Previous experience dealing with funding bodies.

• Budget management and financial control experience

• Previous HR experience

• Educated to degree level or equivalent.

• Qualifications gained within rural estate and land management.

Other Requirements:
• Current Driving License

• Able to work evenings, weekends, and public holidays as required.

To Apply:
Please send your CV and a covering letter detailing your suitability for the role to David Kelburn – david@kelburnestate.com – by 5pm on Friday the 16th February, 2024.

Fruitmarket is looking for a Café Manager

We are looking for an experienced café manager to manage the day-to-day operations of the café and catered events. The continuing success of the café is a vital part of the Fruitmarket’s public-facing offer and is popular with our exhibition audiences, busy commuters, local residents, and tourists alike. Our core opening hours are 9am–6pm.

Events catering provides an essential contribution towards making our café operation profitable. We host a range of events clients to expand our audience and to bring money back into our programmes. We hold an alcohol licence that allows us to operate until midnight and evening events can see us running busy bars.

The Fruitmarket works to be an inclusive venue and employer and the café is an important aspect of this, providing a warm welcome to those with specific access needs, or who may have experienced exclusion or have felt that this space wasn’t for them.

The café is a key part of the Fruitmarket, working flexibly to support the delivery of our mission. We are looking for a colleague with the ability to run a strong offer that delivers against ambitious financial targets while providing an excellent visitor experience.