Management

Scope of Role and Responsibilities

The Business Manager role is responsible for a range of performance management including Key Performance Indicators, revenues and costs, business planning, resource planning, business analysis and compliance management. They work on behalf of the Regional Director and across Conservation and Policy, Audiences & Support and Financial Planning and Analysis directorates.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, revenue performance and delivering efficiencies. It has specific responsibility, under the leadership of the Regional Director, for the coordination, production and subsequent monitoring and assessment of business plans and developing and producing management information. The Business Manager will lead corporate governance and policy within the region.

Their key responsibilities cover the following areas:

Trading performance and customer insight; business analysis

Employment and payroll management

Market analysis (competitive, trends)

Business development appraisals (product, events, capital projects)

Cost analysis and appraisals (operating costs, supply, project, resources)

Resource planning (technical services, contractors, internal resourcing)

Project planning and appraisals (conservation and commercial)

Process analysis and continuous improvement

Business planning

Commissioning and appointments of contracted services

Management information and reporting within the Region/Group

Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role and represents a key appointment in how devolved management is manifested in practice through regions. The Business Manager may have delegated responsibilities for operational management within properties.

Organisational relationships and management

Primary responsibilities for business planning and trading performance management, the role therefore requires substantial team activity, leadership and problem solving.

The Business Manager is the ‘custodian’ of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.

As a compliance and governance role, key relationships include Financial Planning and Analysis and Audience and Support directorate.

Property planning to deliver conservation and visitor strategies

Responsibility in coordinating and producing effective annual operating plans: fundamental to the Trust’s ability to deliver conservation and visitor strategies and provides a basis of continuous improvement and performance management across the properties.

High levels of familiarity with the nature and direction of each property is required.

Whilst decision-making and accountability for outcomes and results rests with the Regional Director, the Business Manager is central to devising plans and solutions and to ensuring plans and outcomes are assessed against their desired aims.

Stakeholder engagement

The nature of this role is such that it is a key external facing position with contractors, suppliers and partners.

Internally, Conservation and Policy directorate are also an important stakeholder group, with resource planning, technical advice and planning inputs essential.

Personally, the postholder seeks out and builds positive and productive relationships and acts as an external networker and advocate for NTS services.

Operational and business management

The Business Manager is part of the management team within each Region (Built) and will participate in general and operational management duties as required.

This extends to duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS.

Health, Safety and the Environment

The Business Manager undertakes duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments.

Demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.

Reflect the Trust’s Health and Safety systems within activities and through active coordination of procedures in practice through operational staff and managers (Risk Assessment, COSHH, HACCP and RIDDOR reporting).

Demonstrate responsibility and accountability that all working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, e.g. through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

37 Hours per week, including evenings and weekends

JOB PURPOSE:
To support the management, delivery and development of a range of, sporting and non sporting activities to meet the Company objectives, predominantly based at Dewars Centre and Perth Leisure Pool, but to include other LAL venues. To be a member of the wider Duty Management Team ensuring the smooth day to day operation of Dewars Centre and Perth Leisure Pool

DUTIES AND RESPONSIBILITIES:
Operational Duties
Key Tasks – Duty Manager
• To be directly responsible for the day-to-day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care.
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research, and consultation.
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction.
• To ensure with support from the Ice Manager, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, eg timesheets, emergency and alarms’ systems testing etc.
• To take a lead role in procurement of cleaning budget, resource, and stock.

Key Tasks – Curling, Skating, Gym Activities and Events
• To lead on the day-to-day operations of logistics of a variety of hosted activities and events to include sporting activities, meetings, and events.
• To ensure appropriate staffing levels are in place to deliver safe and efficiently delivered activities and events, provide appropriate supervision of standards.
• To assist and liaise with event organisers from the planning to execution stages of all activities.
• Working with the venue team develop business opportunities whilst being sensitive to the sporting demands of Dewars Centre and Perth Leisure Pool.
• To work with other venue staff to deliver all venue services ensuring the highest standard.
• Support the quality and performance evaluation processes to measure effectiveness and sustainability of activities.
• Arrange and attend appropriate meetings, focus groups etc as required to fulfil the remit.
• To work with other team members to manage and develop the curling, gym and skating programmes and arrange appropriate staffing.
• To manage all conferencing equipment and resources including IT equipment.

Financial
Key Tasks
• To be responsible, when necessary, for cash reconciliation and banking and to ensure the stringent application of the Company’s financial policies and procedures and financial regulations.
• To maintain appropriate budget area responsibility within agreed authorised limits.
• To contribute to the budget preparation process
• To contribute to the maximisation of income through service standards and development

Health and Safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff.
• To ensure all new members of staff are given an induction and that, on a day-to-day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing.
• To ensure that all accidents, incidents, and dangerous occurrences are properly investigated and reported.
• To attend first aid cases and administer remedial treatment as required.

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the Company’s facilities

Human Resources
Key Tasks
• To be directly responsible for the day-to-day operational supervision of all staff within the Company’s facilities and contribute to a positive staff welfare and development programme.
• To be directly responsible for ensuring on a day-to-day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection, and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training, and development programme to achieve the highest possible standard of service provision.
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on-site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• Contribute to the development of appropriate marketing and advertising material for all activities relating to PLP / Dewars Centre.
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc
• To contribute to the ongoing review and further development of facility and service programmes to ensure maximum service benefit.

General
• To undertake other related duties as may be required by the Company.
• Maintain confidentiality and observe data protection guidelines

JOB PURPOSE:
As a member of a team of Duty Leisure Managers, you will lead, direct and supervise a team of subordinate leisure service staff and be directly responsible on a day to day basis for the effective and efficient delivery of a high quality service.

To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded.

DUTIES AND RESPONSIBILITIES:
Operational Duties
Key Tasks
• To be directly responsible for the day to day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research and consultation
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction
• To ensure, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms’ systems testing etc.

Financial
Key Tasks
• To be responsible, when necessary, for application of the Company’s financial policies and procedures and financial regulations
• To contribute to the maximisation of income through service standards and development

Health and safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc.
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff
• To ensure all new members of staff are given an induction and that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing
• To ensure that all accidents, incidents and dangerous occurrences are properly investigated and reported
• To attend first aid cases and administer remedial treatment as required

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the facilities

Human Resources
Key Tasks
• To be directly responsible for the day to day operational supervision of all staff within the facilities and contribute to a positive staff welfare and development programme
• To be directly responsible for ensuring on a day to day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc.
• To contribute to the on-going review and further development of facility and service programmes to ensure maximum service benefit

Training
Key Tasks
• To attend regular staff training sessions, be they held in-house or externally

General
Key Tasks
• To ensure you are physically fit to carry out your duties at all times
• To carry out other reasonable duties as may be required
• Maintain confidentiality and observe data protection guidelines
• To undertake other related duties as may be required by the Company

An exciting opportunity to head up the Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. The role includes aspects of arts administration, heritage tourism and events management and you will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having significant customer service experience, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks/projects simultaneously and under pressure.

You will work 35 hours per week on a flexible rota which will include evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS – Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

We’re seeking a new leader for the Scottish Seabird Centre
After 6 years leading the Scottish Seabird Centre the Chief Executive Officer – Susan Davies FRSB – is moving on. This presents an opportunity for someone with a passion for inspiring people to act for Scotland’s marine environment to shape the future of our Charity and visitor attraction as we move into the next 25 years of our journey.

Chair, Stuart Housden said, “We are very grateful for the leadership that Susan has provided to the Scottish Seabird Centre on its path to playing a more prominent role in marine nature conservation in Scotland and to promoting our visitor attraction and activities to educate and inspire more people to act for Scotland’s seas and amazing wildlife found there. Despite this having been a challenging period, not least with the pandemic and rising business costs, we have established much stronger links with our local and science communities and continue to increase our reach and impact through new partnerships.

With a new 5-year strategy and business plan to develop in the coming year this is a great opportunity for someone to build on the progress made as we enter the next 25 years in our Charity’s journey”.

Susan Davies said “The Scottish Seabird Centre will always hold a place in my heart; especially our dedicated team and the conservation, education and community partnerships we have developed. The time is now right, with the recent support we have secured to grow our membership base, in developing partnerships and being more sustainable and inclusive in our approach, to pass on the reins to a new leader as we approach our 25th year”.

The Exhibitions Manager & Curator is a key position at Dovecot responsible for all exhibition and tapestry collection activities. You will oversee and manage the realisation of exhibitions and the display of new commissions with artists, lenders and museums and galleries. In this pivotal role, you will lead on the delivery of each part of the public programme from concept to installation, communication and reporting, delivering a high-quality experience for visitors and partners in line with the organisation’s strategic aims. As a key member of the Dovecot team, you will connect across the organisation, liaising with colleagues in weaving, marketing and commercial operations. You will line manage the Exhibitions and Collection Coordinator and manage relationships with exhibition partners, clients and contractors to deliver the exhibition programme. You will play a key role in helping Dovecot reach a wider audience so you must be a confident and articulate ambassador for their work. Dovecot is committed to equality of opportunity for all staff and applications from individuals are encouraged. Regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships – we would like you to join us.

How to apply
If you are interested to work with us, please review the job description attached and submit your CV and tailored Cover Letter to recruitment@dovecotstudios.com, to receive more details. Position available until filled.

Examples of what we expect in an application can be found here. IMPORTANT – Please submit your application documents in the format of [Your full name] CV and [Your full name] CL. Please link any online portfolio work in your CV or Cover Letter. Please state a) your availability and b) relevant experience and demonstrate how your skills match the specific requirements of the job description. Successful candidates must, by the start of employment, have permission to work in the UK.

It is anticipated interviews will take place on 24 September 2024

HEAD OF EUROPE: a new senior leadership role, responsible for the overall strategy and leadership of our European business

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***no agency contact***

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene

It continues to be a very exciting time here at Ian Macleod Distillers (IMD) and our business continues to move from strength to strength… you could say just like one of our own fine single malts! Due to our evolving commercial strategic vision, we currently now have an exceptional but rare to the market, opportunity for a senior sales and marketing expert to join us as we continue our exciting period of change and evolution.

Our newly created role of ‘Head of Europe’ will be the leadership driving force for our Ian Macleod portfolio across the region. We are now looking for a senior leader who will be responsible and accountable for the overall strategic direction and delivery of our very important European business. This role reports directly to our Head of International and is a significantly important commercial leadership role for the region with additional people management and leadership accountabilities. As a senior leader, this role will be responsible for formulating and executing the strategic vision for the region, implementing core commercial growth and marketing strategies, all the while aligned hand in glove with our Ian Macleod Distillers’ overall global vision.

Our new role will have overall accountability for our European P&L with a strong emphasis on positive and value add relationships with distributors. Successful measures for effective leadership in this role will be the adoption of a healthy, balanced and commercially positive ‘sell through’ approach, working closely with our key partners to foster ongoing positive relationships, helping build knowledge of our brands and supporting the in-market distribution growth and execution of our brand plans. This new regional head of role will be critical helping shift the dial and sharpen the lens on improving our ability to successfully maintain, harvest and grow our in-market sales and brand execution.

Our Head of Europe role will be the main driving force behind the future growth of Ian Macleod brands in the European market. We expect the successful candidates to be able to quickly and effectively deliver significant sales and positive brand development, achieved through authentic and commercially viable distribution partnerships and successes while maintaining integrity, professionalism, and family-rooted business values.

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Our ideal candidate

Our ideal candidate will be a true and authentic leader, someone who is an exceptionally strong and professional relationship builder and who is a strategic visionary. We are also looking for someone who is highly experienced and successful in sales, business development and marketing especially in the whisky and spirits sector, and within the European markets operating through third party distributors. We too are looking for candidates with proven ability to develop and execute strategic leadership, along with previous responsibility for P&L within the spirits sector. Highly developed commercial awareness, in particular, understanding margins, revenues and how to influence financial business health are all extremely important. The successful candidate will lead a small team and also be able demonstrate strong abilities to hunt down new business opportunities, and farm and nurture existing distribution to optimise rate of sale.

We expect the Head of Europe to be the driver and influencer of positive change, inspiring and engaging a team of multi discipline and skills across sales, ambassadorial and marketing functions, effectively communicating and collaborating across departments to create a high performing, dynamic, energetic and passionate team.

We are looking for a charismatic, gregarious and a consummate professional with a high level of customer empathy, obsessed about people engagement, development and leadership, fanatically goal oriented and impeccably honest and true. Our ideal candidate will also be someone who can work collaboratively. Being a self-motivated, hungry, and a self-starter with a proven track record of exceptional results within the spirits industry, and the ability to build and maintain value add relationships, with an aptitude for selling through distributor arrangements are all key. We too will be looking for candidates to have a solid commercial network across the specific region and be exceptionally comfortable working at pace, with agility and with flexibility in a curious, accountable and proactive manner. It is a hugely exciting opportunity to be at the forefront of Ian Macleod’s international business development, significantly contributing to the positive and dynamic commercial outputs of sustained, long-term, success across the European region.

Our new role will no doubt challenge even the most confident of senior leaders, but the personal and career satisfaction you will gain from continuing to build and evolve a successful European business channel here at Ian Macleod Distillers, will drive and spur you on to continue to challenge yourself and your team and keep bringing in the right results time and time again.

This role is remote based.

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Next steps…

If after reading through, you feel that this opportunity lights a fire, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of what we are looking for combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, head over to our careers website which can be accessed below. You will then need to create your own recruitment account with us and submit your application and CV. Along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover note is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out.

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

The National Trust for Scotland is passionate about Scotland’s heritage, we are here to make a difference to what makes Scotland so special. Brodick Castle, Gardens & Country Park comprises of gardens, woodlands and waterfalls, a grand baronial castle and estate, and Woodland café, park café, gift shop and holiday lets. Set in the picturesque town of Brodick on the Isle of Arran, Brodick Castle is Britain’s only island country park. This heritage site attracts visitors from far and wide so as Visitor Services Manager (VSM), you will be someone who enjoys a varied and dynamic working environment.

As Visitor Services Manager you will be responsible for supporting the operational leadership, optimisation of property facilities and services and the smooth running of the property, gardens and country park. Specific areas of responsibility include:

People Management of Staff and Volunteers.

Financial Sustainability.

The Conservation of the property and its contents.

Promotion of heritage related to the property.

Visitor enjoyment.

The National Trust for Scotland prides itself in visitor service excellence, therefore, the Visitor Services Manager will have a passion for customer service and visitor experience to ensure staff and volunteers exhibit high levels of service for our visitors. This extends to all areas of Brodick Castle, Gardens and & Country Park.

JOB PURPOSE

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, Food and Beverage sales, NTS membership and visitor data at Brodick Castle as well as the care for Brodick Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail, hospitality/events and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after the Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Brodick Castle the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

You will be responsible for setting and achieving stretching budgets across visitor services departments as well as food and beverage/events and key KPI’s.

You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.

You will develop business plans across visitor services departments, food and beverage, key KPI’s and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.

You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.

You will create a great environment for your team of staff and volunteers to work.

You will develop and coach teams, driving strong performance through setting clear objectives.

You will lead a culture of amazing service and will monitor through regular reviews.

You will maintain the highest level of visual merchandising.

You will lead and advocate for a culture of amazing customer service and experiences.

This is a rare, exciting opportunity for an experienced Operations Manager to join the Caledonian Canal team, based in Inverness.

Scottish Canals are the custodians of Scotland’s canal network. We preserve and protect the canals to generate lasting benefit for people and communities; celebrating and protecting their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

The Caledonian Canal is not only one of Scotland’s most significant industrial heritage assets, it is also a vibrant commercial waterway, a transport route and the backdrop to a perfect holiday for many thousands of visitors every year.

In this key role, you will lead, coach, support and develop your locally based teams to deliver a consistently safe, efficient and enjoyable experience for our customers and visitors.

As an employer we offer a truly unique opportunity to be part of our team. Help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

The role is offered on a permanent basis, with a starting salary of £45,621. Working hours 37 hours per week.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Key Skills and experience

Experience of working in a fast-changing business environment, maintaining operational standards during periods of significant change
Excellent written and verbal communication skills with an ability to deal fluently with internal and external customers at all levels
Operational management in a visitor / infrastructure network environment that delivers an excellent customer service or visitor experience
Experience of visitor focused work which demonstrates the ability to think strategically whilst also delivering technical challenges
Experience of effective and efficient delivery processes, cost control, performance measures and reporting
Successful leadership of large teams including people management, that has created and motivated high performing and diverse teams.
Leadership through transformational change
Excellent interpersonal and communication skills.
Experience improving and maintaining motivation and engagement within teams and of demonstrating a strong people focus.
Strong financial management and resource planning experience
Experience of safety management
Experience of contract management

Desirable Attributes

Hold or be able to attain a recognised H&S qualification eg IOSH, NEBOSH, IEHO.
To have managed and led a team within a multi-disciplinary customer facing operational environment, i.e. retail, events and tourism, marketing
To have had experience of leading a multi-disciplinary team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds collections of national significance and is on the site of the Lady Victoria Colliery, built in 1895 as Scotland’s first super-pit. The museum offers a wide range of activities and events to a diverse and growing audience. The visitor experience includes access to the collections through tours and exhibitions and an award-winning education programme.

JOB PURPOSE

Overall responsibility for Property Management, Health and Safety, Fire Safety, Security and Maintenance of the National Mining Museum Scotland’s estate. To develop and work to standards which ensure best sustainability, safety and economies of scale which are achieved across facilities management. Ensure compliance with statutory legislation and NMMS policies and procedures, including data protection and health and safety. Responsibility for managing NMMS external contracts and tenants and the Facilities management budget. Liaise with NMMS’s expert partner Bruce Stevenson in all matters relating to health & safety and environmental management.

KEY RESPONSIBILITIES

1. Responsible for coordinating the National Mining Museum Scotland’s Health and Safety audit, reporting and training and improvement plan and Fire Risk Assessment management.
2. Respect and be aware of the requirements of managing and safeguarding a ‘Grade A’ listed building.
3. Establish and maintain an audit of the National Mining Museum Scotland’s property (fixed and moveable) and related assets.
4. Manage the National Mining Museum Scotland’s buildings security arrangements to Government Indemnity Scheme standards. You will be a key holder and oversee out-of-hours external security contracts (such as G4S), and work with Site Managers and appropriate staff ensuring daily security compliance across all site.
5. Liaise with Bruce Stevenson (NMMS partner) for advice and support on matters relating to Health and Safety and Fire Safety.
6. Manage the NMMS approved contractors list ensuring quality and value for money.
7. Liaise with external partners and stakeholders with regard to the long term maintenance of the site, such as Historic Environment Scotland and Midlothian Council.
8. Assist colleagues in the procurement of, logging of and training for any specialist equipment, including the working at height equipment.
9. Responsible for the management of the National Mining Museum’s tenants contracts, including general liaison and site visits.
10. Responsible for setting up and coordinating the National Mining Museum’s Sustainability Action Plan to reduce environmental impact, with specific responsibility for energy, water, properties, including training, monitoring, reporting and procurement.
11. Assist with the management of NMMS capital development projects, in particular the procurement of contractors.
12. Oversee the technical requirements for the installation and display of exhibitions and related activities at NMMS.
13. Work with the Chief Executive and the Curatorial Team to ensure that the conservation and heritage of the NMMS estate is subject to appropriate care and standards of presentation, and that conservation and heritage requirements are identified and incorporated in the NMMS Management Plan.
14. Ensure that the Technical and cleaning staff are well managed and clear on their objectives, given the opportunity to develop and receive regular feedback and performance appraisals.
15. Manage the Technical volunteers and ensure their contribution is focused and recognised.
16. Work closely with the Visitor Services Team to ensure that the customer experience is excellent through good presentation of facilities, cyclical maintenance programme and quick response to facilities issues.
17. Work with Visitor Services Team to ensure the suitable environment for events and activities, including where appropriate, the setting up of rooms for functions.

FOR FULL JOB DESCRIPTION, PERSON SPECIFICATION AND APPLICATION PLEASE SEE NMMS WEBSITE.

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager, Major Gifts.

The post holder will be responsible for Major Gifts fundraising and will play a vital role in the fundraising team’s success, developing and implementing a major gifts strategy to maximise fundraising income from individuals and their charitable trusts for key activity and projects.

This role will involve the continued care and development of their Patrons’ Club, Founders’ Circle and existing major donors, as well as introduction of new supporters to grow their major gift pipeline and income. As they approach their centenary and seek to increase their philanthropic income, the team’s ambitious income growth targets will rely on high level philanthropy.

Delivering strategic direction and management to ensure the delivery of Major Gift fundraising, you will be responsible for raising +£1million income per year; ensuring vital funds are raised to fund their charity’s conservation work and increasing awareness of this way of supporting their charity.

You will manage a Major Gifts Executive and a Major Gifts Officer, and as a team player, you will work as a key member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

You will also work with colleagues across the Audiences & Supporter Directorate, the wider organisation and, crucially, external stakeholders.

Key skills and experience required:

You will have experience of managing individual major gift income streams and strategically leading this area of giving with a track record of securing philanthropic gifts between five and seven figures in person and sustaining a portfolio of fruitful relationships with donors
You will have experience developing major gift pipelines and their journeys, and a strategic and creative approach to donor planning and approaches.
You will have gravitas; credible as a representative of their charity to high level philanthropists with outstanding interpersonal and communication skills including active listening, negotiating, high levels of tact and significant ability to influence beyond authority, as well as a high level of comfort delivering the ‘face to face’ ask.
You will have strong writing ability with capacity to adapt from storytelling to concise and clear gift intention drafting.
You will be a strategic thinker and analytical problem solver with ability to set a plan, generate ideas and deliver.
A lively interest in and understanding of the National Trust for Scotland, and a passionate belief in its mission.
A track record of engaging colleagues in donor cultivation and proposal development in order to solicit a gift or report on a project, including the Chair, CEO and senior volunteers
A current valid driving licence for driving in the UK
This role offers an excellent competitive salary within a range of £46,595 to £51,581 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit their CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Friday 23rd August 2024

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Legacy, In-Memory and In-Celebration)

This role will be responsible for Legacy, In-Memory and In-Celebration Fundraising. This is a varied role with responsibility for empowering their properties and audiences to raise funds and delivering strategic leadership of Legacy, In-Memory & In-Celebration fundraising with existing donors, prospects, members and lovers of Scotland’s nature, beauty and heritage.

Delivering strategic direction and management to ensure the delivery of Legacy, In-Memory and In-Celebration fundraising, you will be responsible for raising +£5million income per year; ensuring vital funds are raised to fund their charity’s conservation work and increasing awareness of this way of supporting their charity. Their charity has big ambitions to dramatically grow their legacy income specifically over the next 5-25 years, and this role will play a key part in this. A team player, you will work as a key member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

Key responsibilities include:

Proven experience in expanding and delivering supporter acquisition and retention – driving engagement points to maximise Legacy, In-Memory and In-Celebration income.
You will be responsible for an expenditure budget of +£200K with income targets of +£5.5million per year, and will be responsible for all budgeting, income pipeline development, income forecasting and re-forecasting and financial reporting for your remit.
Provide strategic direction and delivery of strategy, with regular reporting to their Board of Trustees, Fundraising Committee and senior stakeholders across their charity. You will play a leading role in defining strategic plans with supporting budgets, which will deliver the best supporter experience and stewardship, and which reflect their ambitious plans to maximise reach, raise awareness of supporting their charity, capture consideration of supporting their charity, drive in-year and future Legacy, In-Memory and In-Celebration income.
Provide management of Legacy, In-Memory and In-Celebration income streams including all fundraising campaign management, fundraising product management, development and delivery, managing multi-channel promotional activity (including paid and owned across digital, direct mail and property promotion), delivering stewardship and managing supporter journeys for your remit.
Manage and deliver all collateral, creative and copy for Legacy, In-Memory and In-Celebration promotional and campaign activity, working with their in-house design team and external suppliers to realise campaigns. You will seek out innovative, insight-led and agile approaches to delivering outputs, adopting lean processes and using supporter data to drive performance, enhance supporter experience and deliver results.
Working with the Fundraising Operations Team you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way.
Working with the Legal and Governance team, you will ensure that legacy administration is effectively reported on internally and assist with providing excellent stewardship to family members and lay-executors.

Key skills and experience include:

You will have experience of managing Legacy, In-Memory and In-Celebration income streams and strategically leading these areas of giving.
Experience of leading on oversight of fundraising campaigns and product development, working with colleagues across their charity and with external fundraising bodies to ensure the highest standards of compliance and quality controls are in place to protect their charity’s reputation.
You will have experience developing supporter journeys and creating opportunities for warm and colder audiences to support their charity, ensuring alignment to a variety of audience needs and motivations.
Experience of leading on strategic supporter retention and stewardship plans for supporters, including providing online and in-person events, direct mail and through relationship fundraising.
You will have experience of developing and managing fundraising products to reach new audiences, drive support, grow awareness of and engagement with their charity.
You will have experience of reporting on legacy administration and enhancing legacy administration, working collaboratively and providing support to the Legal and Governance team.
This role offers an excellent competitive salary within a range of £39,521 to £43,521 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit your CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Friday 23rd August 2024