Visitor Services

Actor

OI PEASANTS! Ever fancied being part of the scariest and funniest journey through Edinburgh’s most perilous past. We’re bringing together an outstanding cast of theatrical actors to help transport our guests back in history.

The Edinburgh Dungeon is a 75-minute interactive theatrical tour where our guests are transported back in history and recounted tales of Edinburgh’s murky past by one of our many infamous characters. You could therefore find yourself taking on the role of the Judge, The Torturer, a member of Sawney Bean’s family, The ‘Foul Clenger’, Mary Queen of Scots, or even the ‘Witch Pricker’, amongst others.

Each character delivers a short, scripted show, which is crafted to be interactive so improvisation will also form a key part to your performance. As well as maintaining strong characterisation throughout each show, you’ll also be operating and controlling special effects during your performance, to enhance the whole experience.

At peak times, you’ll be performing shows every 8 to 10 minutes and as this is a dungeon after all, you’ll be working in dark, somewhat confined spaces.

These roles are seasonal offering both full-time and part-time hours. You’ll need to be flexible with working hours and days. This role may include working both Saturday and Sunday, plus a Friday evening late shift every fortnight, for our special event ‘Dungeon Lates’ experience.

The cell doors are open and ready to welcome you…

Qualifications & Experience
A background in performance and character acting with some formal performance training
Very strong characterisation skills
Strong vocal ability (ideally with a Scottish accent, or the ability to portray one convincingly)
Someone able to learn scripts quickly and take direction
The ability to improvise and react to the public, but remain in character
Stamina and the ability to perform shows in quick succession, whilst maintaining a focused high-quality performance
Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

Monthly Bonus based on customer satisfaction
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Employee pricing up to 55% off cinema tickets

Bookings Coordinator

Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Bookings Coordinator. As the Bookings Coordinator you will be a welcoming host with excellent sales and numeracy skills.

Your key responsibilities will be…
…To answer all incoming calls to our main line
…To deal with all tour bookings by phone and email
…To answer and maintain our general email inbox
…To seamlessly balance multiple clients by email and phone
…To accurately use our booking systems and telephone system
…To communicate tour bookings internally
…To undertake general office administration
…To work closely with the Bookings and Events Manager in all areas of their work
…To maintain a good working knowledge of tour operator contracts
…To confirm group tour bookings and process payments using our bookings software

You will be confident and experienced in hospitality, with a natural character.

You will further have…
…Experience of working in a busy office environment
…Excellent organisational skills
…Excellent IT skills
…Excellent communication skills
…Great attention to detail
…A warm, friendly and approachable manner
…A high level of flexibility and a good team player
…Excellent grasp of the English language – both written & spoken
…Trustworthy and sensitive with confidential information

Details:
Contract: Full-time, 36.25hrs per week, weekend availability required
Hours: 8 hour shift, Mon – Sun
Salary: from £12.73 per hour

Interested?
Do you think you’d blend into our bookings team? Then we’d love to hear from you! You will have hosting experience, and maybe you’ve also done office administration? If so, your application will really stand out! But this isn’t essential; just tell us why you’d love to join our bookings team. Send your CV and cover letter to jobs@scotchwhiskyexperience.co.uk

Visitor Services Assistant (Seasonal)

Mid-June to 31 October 2024

This is an ideal opportunity for a friendly and enthusiastic individual to gain experience in one of Dumfries & Galloway’s finest tourist destinations.

In this seasonal role you will work with a great team of people in our tearoom and cabin catering outlets. You will give a warm welcome to visitors, serving hot and cold drinks, delicious cakes and lunches, and ensuring that the highest standards of hygiene are maintained. You will get the opportunity to provide support in the kitchen and the Castle gift shop when required.

We want to hear from candidates who are good with people, have a positive attitude and are eager to learn. Hours will vary with shifts available from mid-June to end of October, including weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 17 May.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Visitor Services Assistant – Engagement

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

• Deliver daily high quality informal and formal engagement programming
• Develop strong historical knowledge of site and wider area
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.
• To provide consistently excellent customer service when dealing with high volumes of customers
• Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden cluster
• Adhering to the property’s quality standards including but not limited to the wearing of uniform.
• Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children / vulnerable adults.

Campsite Cleaner (Seasonal)

1 June to 1 September

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer, we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer. We are looking for a Cleaner help keep our fantastic site clean and tidy. You will be responsible for maintaining toilet and shower areas to a high standard, keeping bin areas and paths litter free and helping out in other areas as required.

• Can you demonstrate a professional and friendly approach?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a team player with some cleaning experience?

Working hours will vary, and we expect you will be required to work 4 to 5 days per week, including weekends. This is a seasonal position from 1 June to 1 September.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 16 May.

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Mercat Tours Storyteller Tour Guide

Share your passion for Scotland’s past; story by story, step by step.

We’re inviting people who have a passion for history, a flair for presentation, and take pleasure in helping visitors enjoy our beautiful city to get in touch!

Your Skills and Strengths;
• Passion for history, culture and Edinburgh!
• Excellent communication skills
• Friendly, energetic and helpful
• Responsible, reliable and trustworthy
• Thrives working in a team
• Adaptable and resourceful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Benefits;
• REAL Living Wage+ for all
• Permanent, secure contracts – no fixed term or ‘zero hour’
• Guaranteed minimum hours
• Flexible working incl jobshare options
• Fair Work Employer
• Mercat holds a Home Office Sponsorship License for Skilled Worker Visa applicants
• Personal development and training plan
• Access to Bike to Work scheme
• Access to ASVA card
• Trained Mental Health First Aiders onsite
• Employee Assistance Programme with 24/7 confidential support for you and your families
• Critical illness cover
• Access to free counselling sessions
• Interest free loans
• Use of company holiday home
• Profit-share bonus

Purpose and Role;
• Give history a damn good telling
• Deliver authentic, high quality walking tours for our visitors, helping to create memorable moments
• Represent Mercat Tours and our city in a positive, professional manner
• Responsible for visitor safety and security
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

Apply join@mercattours.com by 5pm, Fri 17th May.

Full job spec and application form > https://www.mercattours.com/why-mercat/vacancies/

Mercat Tours Visitor Support Team

People who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team – you’re welcome!

Your Skills and Strengths;
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• Sense of humour!

Purpose and Role;
• Provide visitors with a 5 star warm welcome and farewell
• Advise and assist visitor’s choice of tour by phone, email and in person
• Promote and process visitor and trade sales by phone, email and in person
• Maintain our historic site ensuring 5 star experience throughout
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
• Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

Apply join@mercattours.com by 5pm, Fri 17th May.

Full job spec and application form > https://www.mercattours.com/why-mercat/vacancies/

Museum Attendant

To provide a warm welcome to all visitors, along with information about the museum and displays. To ensure a safe, clean and friendly environment for visitors.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

. To provide excellent customer care to all visitors with an enthusiastic and customer focused attitude.

. To provide a range of information, guidance and assistance to all museum visitors

. To be able to work on initiative and pay attention to detail.

. To support both your immediate and wider teams within the museum, including Café North Staff

. To work on a rota basis including regular weekend and bank holiday working.

. To ensure the museum is cared for – buildings, artefacts and facility is kept clean and tidy.

. To ensure that all activities are carried out safely.

. To undertake retail duties relating to the museum shop.

Destination Workers – Eggshed

Scottish Canals is looking for Destination Workers to join team at The Egg Shed, Ardrishaig, Crinan Canal.

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Summer to Autumn 2024 season.

If you’re interested in tourism, travel, events, food & drink, then this could be the perfect opportunity for you. We have casual contracts available with a degree of flexibility around working patterns and hours.

From welcoming the local community and tourists alike to the award winning Eggshed, providing information about the canal and the local area, to serving customers, creating memorable experiences and maintaining our collection of exhibits, our Destination Workers enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, supply information, keep our attractions looking their best and work for our local staff with support from the wider Destination Development team. The role will involve customer service, cash handling, replenishment of the gift shop, placing orders and accepting and checking deliveries, looking after historical artifacts, taking bookings for our community space and supporting local businesses and events.

To be successful you will have:
• Excellent interpersonal skills
• A real enjoyment for dealing with the public
• A confident, friendly, welcoming, helpful, engaging nature
• The ability to deliver a professional service to customers
• The drive to work across various disciplines (gift shop, tourism, events etc.)
• Good time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Steward

Here at Historic Environment Scotland, we are recruiting for two Stewards in part year permanent positions (one in St Andrews Castle/Cathedral and one in Dunfermline Abbey). The likely start date for this role is 1 July 2024 with an end date of 30 September 2024.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Dunfermline Abbey, St Andrews Castle & Cathedral during the season.

Come and work in the Kingdom of Fife, Scotland’s stunning east coast, where it all begins. A role that will enable you as part of the Visitor & Community team help visitors create memories to last a lifetime at these fantastic properties.

• At Dunfermline Abbey & Palace walk in the footsteps of Saints, Kings & Queens. Tell stories of the Mason’s who created the architecture, can you inspire the next generation to get involved in conservation?

• Get wrapped up warm next to the rugged coastline of St Andrews, what stories can you tell the visitors about the siege mines? Where is the best view in St Andrews? Can you answer all the golf enthusiasts everyday on where Old Tom Morris is?

Seasonal Gardener (part-time)

May to October

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

Our small, friendly team who look after the grounds surrounding Bowhill House are looking for an enthusiastic individual to assist with a variety of tasks, including garden maintenance, grass cutting, hedge trimming, redevelopment work and the maintenance of flower beds.

• Do you have experience of cutting grass and gardening?
• Are you comfortable using machinery and vibrating equipment?
• Can you demonstrate a flexible attitude and the ability to work effectively as part
of a team?

Hours of work are expected to be two or three days a week from around mid-May until late October. Due to our location, access to your own transport is essential.

Interested? Please email a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14th May.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Science Communicator

Salary Range: £12.37 (hourly rate): Full time weekday contract; 37.5 hours; flexible working considered

Dundee Science Centre is currently looking for an outgoing, dynamic, confident, exceptional communicator to join our team to fulfil the key role of Science Communicator in a full-time capacity.

You will be part of a team responsible for the smooth operation of Dundee Science Centre’s programmes and services on a daily basis, supporting the Visitor Experience Leader (VEL). You will support the wider team in science communication and ensure the quality of delivery by team members meets audience expectations and standards. Primary objectives will be championing enhanced visitor engagement, ensuring that audiences have an enjoyable, safe, and inspiring experience.

You will be an ambassador for and the public face of Dundee Science Centre. You will be an excellent communicator and an effective team player with the ability to multi-task. Your main function will be to interact with all visitors in a friendly, outgoing manner ensuring an exceptional experience.

You will be responsible for delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences (including schools and community groups), either in-centre or via outreach, all in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

The successful candidate will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm to talk to people. A full clean UK driving license is required.
In-depth STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent FAO Caitlin to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 5pm on Thursday 9th May 2024. Short listed candidates will be invited to interview on 21st May 2024; no alternative dates are available so if you are not able to attend, please do not apply.

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