Visitor Services

Are you a natural born storyteller, with a passion for gin as well as exciting and delighting visitors to Scotland’s capital?

This opportunity could well be the one for you

Setting the scene…

Our Edinburgh Gin distillery and visitor attraction is a destination unlike any other. It’s the public facing home of our multiple award-winning gin and has consistently been rated as one of Scotland’s top tourist attractions on Trip Advisor! Located in our gorgeous capital city, we welcome guests from all over the world to discover what makes our selection of beautifully crafted, vibrant and naturally flavoured gins so unique. Through our outstanding visitor experiences, our Brand Home team passionately bring our spirit to life, and are at the heart of this premium product and brand; after all, it’s our people who make the magic happen…

We currently operate across two sites – our visitor attraction located in a historic building on Rutland Place, and our beautiful retail store on Hanover Street. Not one for ‘resting on our laurels’, you may have heard that we have made significant investment in our Edinburgh Gin Distillery, with plans to relocate to a brand new site, situated in Edinburgh’s Old Town, on East Market Street. With construction underway, we can’t wait to open the doors and welcome guests to our truly exquisite new home in 2024, bringing our wonderful team with us, as we continue on this journey!

Our opportunities…

It’s a hugely exciting time for us and we are looking for kindred spirits to join us as one of our prestigious Distillery Ambassadors, who will become part of our story during this momentous period!

As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering highly engaging and unique distillery tours and tastings, virtual experiences, retail and event work. We love variety and are looking for fun, energetic and enthusiastic individuals, who are charismatic, can use their own initiative, have a positive work attitude and a passion for providing an exceptional visitor experience, bringing our brand story to life. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential.

Previous experience within a similar customer centric and experience led environment, such as visitor attraction, retail, or hospitality, would be advantageous.

At present, we have 4 x permanent opportunities with a mixture of full and part-time hours available (please indicate your hours preference in your application). Our distillery and retail store are open 7 days a week meaning weekend and occasional evening work is required. We’re therefore looking for individuals with flexibility to join us on an annualised hours based contract, providing you with both flexibility and a regular guaranteed income. This is a highly rewarding role, offering a competitive rate of pay at £12 per hour, in addition to a comprehensive benefits package.

We are an equal opportunities employer, however unfortunately due to the age of the current premises at Rutland Place, the distillery is not currently wheelchair accessible (these issues will be resolved as part of the relocation to our new premises on East Market Street). Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Rosebank, Tamdhu and Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best! Feel free to visit our website (www.ianmcacleod.com) to find more about who we are and what we do.

Next Steps

So, if this sounds ‘right up your street’ and you want to be part of the next evolution of Edinburgh Gin, we’d love to hear from you…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

***No Agency Contact***

To support the garden and grounds team to ensure that the gardens and policies of Culzean Castle are managed and maintained as an internationally recognised landscape of outstanding historical importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors.

KEY RESPONSIBILITIES

• Ensuring the conservation and practical maintenance of the gardens and grounds.
• Ensure all work is delivered to the highest standard as agreed by the Head Gardener.
• Working with the rest of the Garden & Grounds team in preparing the estate for visitors’ enjoyment, this will include:
o Grass Cutting
o Strimming
o Weeding
o Assist with waste disposal, (ranging from domestic waste bins to large scale skip and recycling)
o Hedge Trimming
o Pathways, Boardwalk, small bridge repairs.
o Assisting with brush/ scrub/ tree clearance
o Other tasks as required

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Melrose Abbey. The available posts is a full-time and pensionable appointments.
The post holder will be responsible for delivering the highest standards of visitor experience at their site working across all areas, including in the shop, admissions area, and outside, with delivery of information to visitors a core part of the role.

Almond Valley Heritage Trust is charity committed to popular engagement in heritage and learning. Over 130,000 children and families enjoy a great day out at Almond Valley each year where, in addition to our museum and historic buildings, they enjoy play areas, green spaces, rides, and a seasonal programme of events. It is however the chance to meet and interact with our animals that many find the most appealing and memorable part of their visit.

We are an RBST approved farm park, and in addition to our rare breeds keep a range of other animals that help illustrate themes, inform, and engage the interest of our visitors.

The Farm and Livestock Manager (usually abbreviated to Farm Manager) is responsible to the Director for maintaining and developing all aspects of the animal-based attraction, and for leading the farm team of animal keepers.

The key responsibilities of this important post are:

To maintain the highest standards of animal health and welfare.
To plan and implement appropriate breeding and animal husbandry programmes,
recognising both conservation considerations, and the contribution of animals to the
visitor experience
To maintain appropriate records, and ensure compliance with all relevant
regulations, standards, and accreditation schemes, including the NFAN Code of
Practice.
To maintain effective hygiene and biosecurity measures to safeguard the health of
visitors and staff, and in all activities, to ensure a safe environment in which risks
are effectively managed.
To contribute to the planning, and to manage the delivery, of demonstrations,
experiences, and other engagement between visitors, animals, and the processes
of the farm.
To contribute to enjoyment and learning through signage and other interpretation; to manage the delivery of schools activities; and to contribute to learning and
engagement through social media.
To lead, inspire and manage the team of farm staff and volunteers.
To manage pastures and other farm infrastructure.

General responsibilities include:

To ensure the most effective use of resources, such as in the procurement of
materials and in the allocation of staff, in accordance with budgets.
To be a fair and effective manager, supporting your staff, and considering their
ongoing personal development.
To consider the needs and interests of our visitors, and ensure all receive great
customer service.
To develop and implement operating procedures and systems of record keeping,
and ensure compliance with them.
To productively cooperate, coordinate and exchange ideas with other members of
the Almond Valley team.
To serve, by rota, as weekend Responsible Officer; in charge of full-site visitor
operations.
As a member of the management team, to contribute towards the broader profile,
operation, and development of Almond Valley.

Qualifications and Skills required:

Substantial relevant and practical experience of animal husbandry in a farm park or
zoo environment, including competence in the handling and care of large livestock.
A relevant qualification at degree level would be desirable.
Experience, in a leadership role, of managing and developing teams.
Excellent organisational abilities, and familiarity with the regulations and record-
keeping associated with the management of an animal-based attraction.
Good problem-solving skills, remaining calm under pressure and finding creative
solutions.
Good communication skills, both in spoken and written communication, with broad
experience in the use of digital media.

Specific requirements of the Post

A 40 hour week is worked, five days in seven, which will include some weekend
working. Flexibility in working hours is an essential part of the job; for example, to
attend to animal emergencies or other out-of-hours livestock needs.

The role may be physically demanding, and there will be need to work outdoors in
all weathers

Good animal husbandry will require difficult decisions over the disposal of livestock,
which will need to be approached pragmatically, professionally and dispassionately.

OI PEASANTS! WE’RE RECRUITING… Fancy a leading role as a Guest Experience Team Leader and being responsible for outrageous behaviour in order to build an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

What we are looking for

Previous Team Leader/Duty Management experience (desirable)
The ability to self-manage and use initiative to prioritise tasks, whilst remaining calm under pressure
Strong communication skills
Experience building solid working relationships and rapport with guests and staff
The ability to drive commercial and sales initiatives
Confidence to take care of any day-to-day problems/complaints
In this thrillingly diverse and outstanding role you be responsible for the smooth and efficient management of the Dungeons team of hosts to ensure the highest quality visit for all visiting peasants. You’ll find appropriate ways to incorporate and consistently deliver our scary fun brand throughout all areas of the visitor journey, whilst maintaining excellence in the guest experience and safe working practices.

You’ll support the Operations Manager with the daily running of the department as a Duty Manager. This means supporting with morning briefs, coordinating the team during the day, conducting departmental open and close procedures, and taking the lead with operational problems, guest complaints and finding solutions to getting things back on track. You will also support with overseeing day-today health and safety.

This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.

To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being unruly, and who has a penchant for the dark side of life – this could be the best job in the world.

What’s in it for you

Alongside helping to bring Edinburgh’s darkest historic events back to life, you’ll also receive:

Salary of £23,000 per annum
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Local benefits
Employee pricing up to 55% off cinema tickets
The cell doors are open and ready to welcome you…

Do you also have a passion for gin? Would you like to be part of one of the top rated tourist attractions within the heart of Scotland’s capital city?

Our opportunity…

Edinburgh Gin – Distillery Ambassador

We currently have an exciting opportunity for fun, energetic and enthusiastic individuals to join us as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.  

We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city. 

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential.

Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!  

The working pattern is flexible hours on an annualised basis and will include weekend and occasional evening work. We are an equal opportunities employer, however unfortunately due to the age of the premises the distillery is not currently wheelchair accessible. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK. 

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Tamdhu, Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best. This is a rewarding role with a competitive hourly rate and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…