Visitor Services

Visitor Services Assistant – Retail

PURPOSE OF THE ROLE
A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors so excellent customer and selling skills are imperative. The Visitor Services Assistant is expected to meet (if not exceed) sales targets.

You will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop.

KEY RESPONSIBILITIES
• Cash handling/reconciliation
• To support the Visitor Services Supervisor in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Delivering a high level of customer service
• Delivering and completing stock counts accurately
• A passion for product knowledge and upselling
• Supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Occasional ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share Till Reconciliation Duties with other staff.
• Assist the Visitor Services Supervisor with stocktaking and delivery discrepancies
• To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Excellent interpersonal and communication skills.
• Ability to work well in a busy and diverse environment with a focus on customer service
• Previous experience in a busy retail environment
• Experience of merchandising retail displays, or willingness to undertake training
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs.
• Genuine belief in the value of good customer service.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
• Ability to take responsibility for own personal development
• Competent user of Microsoft Office Products.

Desirable:
• Experience with cash handling/working with financial data.
• Personal License
• Epos

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Kitchen Assistant

Purpose of the role

To assist the Head Chef in the day-to-day management of the Catering & Hospitality offer at Culzean Castle & Country Park to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where-ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

SCOPE OF ROLE
Location – The post holder will be based at the Home Farm Kitchen at Culzean Castle & Country Park but may also be expected to work in the Old Stables Coffee House, Swan Pond Kiosk, Aviary, Castle Tea Room, castle apartment and at special events/functions throughout the Castle & Country Park when required.

People Management
• The Post Holder does not direct line manage any team

Financial Management
• Not a budget holder but responsible for the day- to -day management of stock

Skills, experience & knowledge

Essential:
• Experience working in a similar, quick service, environment and delivering the best visitor service
• Practical experience of food preparation and service
• Previous experience working in a team
• Ability to follow instruction and work independently off own initiative
• Skill in establishing priorities and managing workload
• Keen interest in food

Desirable:
• Awareness of what the National Trust for Scotland sets out to achieve
• High standard of presentation and service (experience an advantage)

The Key Responsibilities, and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Food and Beverage

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Leith Hall.

Leith Hall is a fabulous place for tourists and locals to soak up the atmosphere of historic Aberdeenshire. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience
Essential
• Ability to work within a team, with minimal supervision, to a high and safe standard.
• Ability to be flexible and adapt to various working patterns.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills.
• Genuine belief in the value of good customer service.
• Ability to be proactive and to take the initiative.
• Excellent personal presentation.

Desirable
• Basic Food Hygiene Qualification.
• Demonstrable experience in sales, EPOS systems and cash handling/reconciliation.
• Experience in a customer facing role.
• Catering experience.

Visitor Services Supervisor – Retail

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Castle Fraser. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• Management of ticket / membership sales and admissions
• Management of second-hand book shop
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the retail team.
• Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Position will play an important role as part of the properties senior operational team assisting with duty management cover.

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff.
• Assist RDM & VSM with stocktaking and delivery discrepancies
• To assist the National retail team & VSM with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Excellent interpersonal and communication skills.
• Ability to lead in a busy and diverse environment with a focus on customer service
• Previous experience in a busy retail environment, in a supervisory role.
• Experience of merchandising retail displays, or willingness to undertake training
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs.
• Genuine belief in the value of good customer service.
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
• Ability to take responsibility for own personal development
• Competent user of Microsoft Office Products.

Desirable:
• Experience with cash handling/working with financial data.

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Castle Fraser.
Castle Fraser is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable:
• Previous front of house or guiding experience
• Additional languages
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent selling skills – adaptable to customer type and product.

Ranger

JOB PURPOSE

As part of the team which cares for Glencoe National Nature Reserve, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore our 14,000 acre estate, including eight iconic Munros, in Glencoe and Glen Etive.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us protect the landscapes in our care, as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change.

You will work out in the landscape, on walking routes, in our parking areas, at popular spots for camping and at our visitor centre, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will contribute to the long-term sustainability of Glencoe’s ranger service through income generated at pay-for events, memberships and donations inspired by our work, growing our capacity through involving volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Conservation

 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Glencoe NNR.
 Carry out site monitoring and record keeping, helping us to evaluate performance and inform conservation management decisions, including habitat and species surveys, archaeology and footpath condition checks, weather gauge observations and people counter figures.
 Perform a range of practical habitat conservation and improvement tasks, including vegetation, woodland and invasive-species management.
 Support the estate’s deer management plans, either through the coordination of contractors or by conducting practical stalking activities (if qualified).
 Achieve high standards of presentation and repair for estate infrastructure to achieve ecological, visitor service and safety outcomes, including litter clearance and path, fence, gate, wall and sign maintenance.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport, and other resources.

Public engagement

 Participate in estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome customers in our Visitor Centre Information Hub in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of educational and outreach activities that bring alive our stories, including social media content, on-site displays, self-guided trails, signage, guided walks, talks, events or other hands-on activities.

Working together

 Recruit, induct and supervise volunteers to help grow our team’s capacity, and assist with the leadership of group volunteering activities as required.
 Build collaborative working relationships/partnerships with our neighbours and local community, including other land managers, schools, community groups and recreational users, to help deliver the Trust priorities.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues and the public.

Funding our future

 Actively promote the value of Trust membership to existing and potential members.
 Seek and support ways to generate sustainable sources of income, including timber and venison sales, encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.
 Not a budget holder, but expected to liaise with the line manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Graduate level qualifications or equivalent experience in countryside management, nature conservation or environmental studies.
 Experience of practical land management and conservation work and of supervising others to conduct tasks.
 Knowledge of Scottish habitats and species, particularly upland flora and fauna, and ecological survey and monitoring techniques.
 Proven track record of delivering excellent visitor experiences within a countryside setting or engaging the public in sustainable tourism.
 Confident interacting with and influencing a wide range of staff, volunteers, visitors, educational groups and other stakeholders.
 The interpersonal skills to work in a team and the self-motivation to work alone with minimal supervision.
 Pro-active approach to driving forward ideas and projects designed to meet objectives.
 Confident in hill-craft or working in a mountain environment.
 Sound IT skills, familiarity with Microsoft Office products and social media channels.
 Full clean UK driving license.
 Understanding of and belief in, the work of the National Trust for Scotland, particularly with regard to the management of Highlands and Islands estates.

Desirable

 Trained to use equipment including chainsaw, brush-cutter, pesticides, woodchipper, trailers, ATV (sit in and sit astride) and confident user of other relevant tools.
 Deer management qualification (DMQ Level 1 or 2), practical stalking experience and holder of the appropriate licenses and certificates for the use of firearms in relation to this work.
 Summer Mountain Leader Certificate.
 Experience of leading groups of volunteers and visitors in an outdoor activity/learning environment.
 Confident financial acumen and some budgeting experience.
 First aid certificate.

The role will require criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults.

Caretaker

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700 year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

This is a hugely varied, rewarding and exciting role. No two days are the same and you will be “hands on” in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting role https://www.youtube.com/watch?v=DX5eLTOzL0g.

As Caretaker you will support the Facilities Team ensuring that the needs of our visitors, colleagues and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

• Do you have solid experience in a similar role and work environment?
• Can you demonstrate strong communication skills with the ability to engage with a wide range of people?
• Are you able to demonstrate excellent organisation skills, a flexible approach and the ability to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness may be required. A full UK drivers license is essential. Supervisory experience will be an advantage.

Interested? Please send your CV and covering letter to our recruitment team at recruitment@buccleuch.com.

Closing date for applications is 26 May.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Guest Services Team Member

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us when we re-open as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Various contracts available. We will be offering year-round contracts by providing guaranteed hours outside of peak season.

We have the following permanent contracts available:

Contracts that have 30 guaranteed hours out of peak, with hours increasing to full time in peak season.

We will then also be recruiting several seasonal fixed term team members for those that only want to work over school holidays. Let us know in your application.

Salary: £10.90 per hour

A full Job Description and details on how to apply can be downloaded here.

We look forward to reviewing your application!

Seasonal Castle Guide – HES/22/328a

Thank you for your interest in the post of Seasonal Castle Guide with Historic Environment Scotland, based at Edinburgh Castle. This is a fixed-term and pensionable appointment.

As a Guide at Edinburgh Castle, you will be responsible for providing excellent service to visitors and enhancing their experience of the castle. This post includes weekend working.

You will provide information, assistance and deliver guided tours whilst also ensuring visitor safety at Edinburgh Castle. The duties are detailed below:

•Provide assistance and information in a friendly manner to maximise visitor experience
•Develop existing knowledge of the castle’s history and share this with visitors
•Ensure the security and cleanliness of apartments and look after their contents during opening hours. Report any suspicious activity or behaviour to Senior Guides/Duty Manager
•Ensure visitor safety throughout the working day and prevent any damage to the castle
•Implement correct closedown procedures, ensuring site is clear of visitors and apartments secure
•Engage with visitors who may require use of wheelchairs, lifts or the mobility vehicle
•Manage visitor flow and report any issues to Senior Guide/Duty Manager
•Manage vehicle access inside the castle
•Assist with procedures on ceremonial occasions
•Assist with functions out with castle opening hours
•Provide information on other Historic Environment Scotland sites and services available to visitors
•Comply with any Covid guidance and our own Resumption Operating Standards restrictions in place at the time.

Seasonal Admissions Assistant – HES/22/329b

Thank you for your interest in the post of Seasonal Admissions Assistant with Historic Environment Scotland, based at Edinburgh Castle. This is a fixed-term and pensionable appointment.

The Admissions Team operate at the front of the Castle, welcoming visitors from all over the world. It is a large team, led by the Admissions Manager and three Admissions Supervisors. Roles within the team include checking tickets, promoting memberships, issuing audio tours and managing traffic. This post includes weekend working.

Key responsibilities, duties, and objectives:

• Provide a world class welcome and direct visitors as appropriate upon their arrival at Edinburgh Castle.
• Sell appropriate tickets and products to all walk-up visitors.
• Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.
• Ensure the security and safety of the visitor, whether arriving on foot or by car, and any other activity taking place on the esplanade throughout the day.
• Ensure all group visitors to the castle are welcomed and their access into the castle is managed as efficiently and effectively as possible, providing additional information as appropriate.
• Provide information on other Historic Environment Scotland sites and services available to visitors.
• Process sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.

Retail Assistant

ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2022 was a very exciting (and busy) year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours.

Moving forward, the Port of Leith Distillery will open in summer 2023. Here we intend to make a remarkable new single malt Scotch whisky and become a major new tourism landmark in Edinburgh.

OVERVIEW

We’re building Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and very soon, it will take the form of physical retail spaces at both of those distilleries. Our stunning LEXCO retail area sits on Level 6 of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This will be our 2nd LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We want to make this one of the most exciting retail spaces, anywhere.

That’s where you come in.

We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As the LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our Distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.

Duties include:
• Provide excellent customer service
• Welcome and orientate guests, including checking in tour guests on arrival
• Assist the retail team in day-to-day tasks
• Be responsible and proactive
• Actively up-sell products through strong product knowledge and excellent customer service to maximise sales
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate
• Ongoing cleanliness and presentability of the retail area
• Assisting with guests needs as required to ensure an excellent experience
• Retail shifts on rotation in our LEXCO Shop
• Assist with weekly and monthly stock takes of Retail stock
• Fulfilling online retail orders for collection and posting
• Assisting with tour teams back of house when necessary
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Other tasks as required

Skills & Experience:

You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.

• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard
• Positive, can-do attitude
• Ability to adapt to customer flow while maintaining excellent service quality
• Excellent front of house skills
• Demonstrable time management skills and the ability to prioritise
• Previous retail experience would be advantageous but not essential

BENEFITS
• Company discretionary annual bonus scheme
• 20 days holidays per year pro rata + public holidays
• Employee discount scheme
• Employee cask programme, share trust and bonus incentives
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

Cleaner

Hours: Full or Part Time Roles Available. Flexible hours available to fit in with school drop-offs/pick-ups if required.
Duration: Permanent or Temporary Roles Available
Pay: £11.50 per hour

Want to join a friendly, flexible team?

Key responsibilities will include:

– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike. No professional cleaning experience required, as full training will be provided.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Flexible hours
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

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Visitor Services Assistant – Retail

Visitor Services Assistant – Kitchen Assistant

Visitor Services Assistant – Food and Beverage

Visitor Services Supervisor – Retail

Visitor Services Assistant

Ranger

Caretaker

Guest Services Team Member

Seasonal Castle Guide – HES/22/328a

Seasonal Admissions Assistant – HES/22/329b

Retail Assistant

Cleaner

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