Visitor Services

Evening Duty Manager

Join our team as an Evening Duty Manager at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

We are currently looking for an Evening Duty Manager to join our team. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

We are looking for someone that has a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return, we will invest in your career. We offer:

Mental health first aiders on site as well as access to 24/7 Employee assistance program
Free breakfast club
Wellness committee – monthly wellness events for team
Continued training for personal development
ASVA passes
Matching the Real Living Wage Foundation
Discounts in retail and café offering
LGBT+ friendly workplace
Plus additional benefits as part of the Continuum Attractions team…

Contract: 35 hours per week available. Fixed Term (April 2025 – November 2025) Contract. Weekends & Bank Holidays included.

This role is late nights only – finishing time would be 11:30pm. Shifts would mainly be 4:30pm – 11:30pm.

Salary: £13.60 per hour

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our October 2025 engagement survey): 92% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Visitor Services Assistant – Housekeeping

We are looking for an enthusiastic individual to join our team, helping to make our properties the best
possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the
excellent standards we set across our properties. Providing an efficient and reliable service based on
the needs of each property and ensuring that all areas are cleaned and maintained to the highest
standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the
holiday accommodation and visitor facilities at Drum & Crathes, including:
• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and
doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager

Visitor Centre Colleague

Do you have a passion for delivering excellent customer service? A good knowledge of Scottish Single Malt Whisky? Do you enjoy a varied role, speak a second language and want to work in one of Glasgow’s most iconic 5-star visitor attractions?

If your answer is yes – then apply here.

Could you talk about whisky all day?

Barley, mashing, casks, water – there’s so much to it!

A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That’s what we do here at The Clydeside. We strive to exceed customer expectations and ensure they create fond memories of their time in Glasgow.

We’re looking to expand our Visitor Experience team with seasonal vacancies available. You’ll be part of our excellent visitor centre team in one of Glasgow’s leading attractions and working whisky distillery, producing Clydeside Single Malt, right in the heart of the city!

About the role

The role is varied, and all experience colleagues work within our brand new Whisky Bar, specialist whisky shop, and conduct guided distillery tours.
Delivering five-star customer service, from point of welcome to departure, and going above and beyond to exceed customer expectations.
Seven day operation, must be able to work weekends. Evening and private event work may be required. Full-time and part-time roles are available.

About you

A true passion for all things Scotch whisky!
Previous customer service within hospitality, retail, and/or tourism is essential due to the nature of the role and must ensure to deliver excellent customer service at all points in the customer journey.

Have an approachable and friendly personality who strives to ensure that the customer has a great day while contributing to their positive experience of Glasgow. The simplest question of what else they have planned for that day and providing personal recommendations can enhance their trip and explore places they didn’t think of.

Strong multi-tasking and organisational skills to ensure smooth running of day-to-day operations. No one hour can be the same, a hands-on approach and willingness to assist areas where required is essential.

We aim to be able to provide our guests with an experience no matter where they are visiting from so fluent in an additional language as well as English is preferable.
We’d love to see some of your whisky knowledge within your application or even your favourite dram or distillery you have visited. This will give us insight into who you are!

Staff benefits:
– Onsite parking
– Retail Discount
– Access to ASVA (Association of Scottish Visitor Attractions) passes
– Additional training such as Visit Scotland’s EVE (Exceeding Visitor Expectations), online hospitality training etc.
– Tutored in-house brand tastings

Seasonal contracts
Full time and part time roles available, must be available to work weekends, core working hours between 09.00hrs and 18.30hrs. Availability during holiday period essential.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Temp to perm
Contract length: 6 months
Pay: £12.21-£12.60 per hour

Schedule:
• Primarily day shift
• Weekends
• Holidays

Good Luck!

Relief Horticultural Trainer

The Grow Project, at Inverness Botanic Gardens, is looking for new Relief Horticultural Trainers to provide cover for permanent members of staff. The role involves supervising, supporting, and training adults with a variety of additional support needs in horticultural and related activities for their physical and mental wellbeing.

We grow a wide variety of vegetables, herbs, and fruit, maintain a large wildlife garden, and are currently developing our forest garden space. We also have a kitchen space and an art workshop, and are developing our activities in relation to these.

Tour Guide

Organisation: Muckle Brig Ltd
Salary: £10,816
Location: Port of Leith Whisky Distillery, Leith, Edinburgh

JOB DESCRIPTION
Post: Tour Guide
Part Time: Minimum guaranteed hours 16hrs/week
Any days Monday to Sunday
Directorate: Muckle Brig Ltd
Reporting to: Visitor Experience Team Coordinator
ABOUT US

Our company values are at the foundation of everything we do.

We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2024 was a very exciting year at Muckle Brig as we welcomed visitors to our new, vertical, Port of Leith whisky Distillery, which is quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2025 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

OVERVIEW
Port of Leith Whisky Distillery is Scotland’s first vertical distillery in Edinburgh’s historic whisky district of Leith. Our tour takes in 6 levels of our incredible new building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh, a spectacular Quality Control Tasting Lab, 4 levels for vertical whisky production and our stunning Lexco Retail area on Level 6. We want to make this one of the most exciting whisky tours, anywhere.

That’s where you come in.

Due to internal promotions we’re looking for passionate, super friendly, outgoing and enthusiastic Tour Guides with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Port of Leith Tour Guide you will be the face of our Whisky Distillery, leading our guests through our Tour Experience, tasting, bottling and so much more.

Port of Leith Whisky Distillery is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling in a timely fashion round our distillery providing the historical stories behind our whisky, information on our production process, demonstrating mini-bottling and conducting tasting sessions in our Quality Control Laboratory
• Shifts setting up, clearing, cleaning and resetting the tour route and tasting laboratory for each tour
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Weekly and monthly stock takes across Tour stock
• Provide front of house retail assistance as required
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
• Following our Health & Safety and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:

As the welcoming face or our distillery, you are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Confident to present to groups, large and small
• Positive, can-do attitude
• Excellent timekeeping skills are essential
• Previous presenting and/or bar experience would be advantageous but not essential
• Fluency in a foreign language would be advantageous but not essential
• Knowledge of the whisky production process would be advantageous but not essential

SALARY & BENEFITS
• 26 days of holidays per year, plus 3 public holidays pro rata.
• Employee discount scheme.
• 1 additional day holiday for every year worked with the company
• Full training provided with ongoing CPD opportunities.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Application Deadline: 16/03/25

Brand Home Assistant Manager

Eden Scott is delighted to be working with Loch Lomond Group an independent distiller, blender, and producer of some of the finest and rarest scotch whiskies in the world, as well as a growing portfolio of other premium and super premium spirits and champagne. Their heritage is amongst the oldest in our industry.

Ben Lomond gin was launched in 2020 and has been steadily growing around the world and was of the world’s Top 5 gins voted by the San Francisco World Spirits Competition 2024.

Named after it’s namesake mountain… Ben Lomond is a brand with adventure at it’s heart…

Loch Lomond Group are now looking for driven and experienced Brand Home Assistant Manager to join the team at their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.

Ben Lomond Distillery’s Brand Home is more than a visitor attraction—it’s an immersive experience that showcases both their gin’s adventurous spirit and their companies wider exciting whisky portfolio.

This crucial role will ensure the smooth daily operations of the visitor centre, driving exceptional customer experiences, and supporting the Brand Home Manager. Your role will balance operational leadership, digital and social marketing, and commercial performance, ensuring the distillery’s success as a top-tier visitor destination.

This visitor attraction and will open in May 2025 and will offer a working distillery and Gin “school” an interactive visitor experience, retail store and sampling bar/café.

Key responsibilities of the role include:

Oversee daily operations, ensuring a seamless visitor experience across retail, café, and gin experiences.
Act as the deputy to the Brand Home Manager, leading shifts and stepping in during their absence.
Manage opening and closing procedures.
Lead and support the visitor experience team, ensuring high levels of hospitality, knowledge, and engagement.
Take ownership of stock management, merchandising, and daily/weekly sales targets.
Ensure compliance with health, safety, and licensing regulations, conducting safety and compliance audits.
Lead the social media and digital marketing strategy for the Brand Home, working closely with the marketing team to grow awareness and engagement of the venue
Manage and optimise the online booking system, ensuring a smooth customer journey and maximising tour/event sales.
Create and execute promotional campaigns to attract new visitors and drive revenue growth.
Support revenue growth by developing compelling visitor experiences, seasonal events, and executing broader collaborations.
Assist in staff recruitment, training, and scheduling, ensuring the right team is in place to deliver exceptional service.

Key skills and experience required:

Proven experience in hospitality, visitor attractions, or retail assistant management, ideally in the spirits, tourism, or food & beverage sectors. (2-3 years)
Strong operational management skills, including shift leadership, team coordination, and customer service excellence.
Experience in digital marketing, social media management, and online booking systems.
Commercial awareness, with an understanding of sales optimization, stock control, and sales targets.

This role offers a salary of £30,000 – £35,000 p.a. dependent on experience and generous benefits.

Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com 0131 550 1138

Visitor Services Assistant – Retail, Admissions & Tours

As a member of our front of house retail and visitor center team, you will work in a fast-paced customer facing environment, providing exceptional customer service in the day to day retail operations by offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.

Key Responsibilities

Delivering a warm welcome to local, national and international visitors

Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer

Excellent customer care

Billing – Cash and Credit Card handling

Adhere to all financial procedures to include till operations and cash reconciliation duties.

Adhere to Health and Safety & Food Safety practises and guidelines

Assisting with tours and exhibition events

Upselling products within the property

Actively feedback visitor comments to line managers to improve offer, service and operation

Help achieve sales targets and membership recruitment targets.

Promoting the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors.

Wearing the correct uniform, name badges or PPE as required.

Undertake any other tasks that may be reasonable requested

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the admissions, retail and catering teams in delivering a high-quality visitor experience at Newhailes House and Gardens (including but not limited to):

Providing excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

Handling cash accurately and processing sales across all platforms.

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.

Working with the Guides and supporting with tours.

Cash reconciliation duties including end of day and administration tasks.

Be able to take responsibility for your own development and learning.

Taking booking enquiries and process appropriately.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Cleaner

Join our team as a Cleaner at The Loch Ness Centre

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a cleaner you will be responsible for maintaining the appearance of our attraction and facilities whilst providing excellent guest service. You will be responsible for cleaning the attraction and our toilet blocks, reviewing and reporting cleaning stock levels and supporting with any maintenance required.

We are looking for team members with sparkle and passion, that are genuinely interested in people and delivering high quality guest service, a team-playing attitude is a must.

In return, we will invest in your career. We offer:

Free health cash plan
Pension
Group discounts
Contract: Permanent role – 40 hours available in peak and 20 hours in off-peak. Evenings and weekends included.

Salary: £12.60 per hour

For more detail please visit the Loch Ness Centre website.

Caretaker (Seasonal)

We have a fantastic opportunity for a Caretaker (Seasonal) offering variable hours, to help us with our peak seasonal periods at our Highland Wildlife Park and as we open up our newly developed Visitor Centre. This role is expected to last for a fixed term period April 2025 to October 2025.

Salary to be offered is £12.00 per hour.

The role

To undertake daily cleaning and inspections of public and staff areas, ensuring that all areas of the Highland Wildlife Park are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of the Royal Zoological Society for Scotland’s (RZSS’) mission and vision.

Some of the things you’ll do:

Inspect and clean public and staff areas ensuring they and clean and safe for all that use the facilities (dusting, sweeping, vacuuming and mopping surfaces in areas including staff/public areas, bathrooms, and so forth).
Refilling and restocking cleaning supplies and toiletries (hand wash, toilet paper, paper towels)
Maintaining cleaning products and requesting new supplies when necessary
Conducting the clean deep of site areas as and when required.
Ensure the site is free from litter.
Emptying, cleaning and provision of liners for bins in common and external areas
To take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risks.
Occasionally provide assistance in other operational areas including such as catering

What we’re looking for:

Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Up to date knowledge and understanding of basic health and safety legislation.
Good interpersonal skills and ability to engage with the public and other stakeholders.
Experience of providing first class customer care and service including dealing with customer queries

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

Apprentice Groundsperson

Purpose of the role

Working under the tutorage of our Groundsman you will be involved in the maintenance and improvement of the Grounds and wider policies of Floors Castle. You will also work with the Gardens Team maintaining the walled garden to the very highest standards possible.

Key responsibilities

• To maintain all areas of lawn within the grounds of the Castle and Walled Gardens to a high standard, repairing damage to lawns and edges as necessary.
• To assist in the preparation and implementation of annual lawn management and renovation programmes.
• To maintain areas of long grass within the grounds, strimming as and where necessary.
• To maintain the pathways throughout the grounds.
• To help maintain machinery and equipment, ensuring machinery is kept clean & tidy generally in good condition.
• To keep lawns and pathways clear of leaves with leaf blowing machine and collection and disposal of.
• To regularly spray weeds on hard standing areas, gravel and for lawn care, ensuring that health & safety guidelines for working with pesticides are strictly followed (training provided).
• To check and empty rubbish bins and carry out litter picking.
• To assist in the Walled Gardens when instructed to do so
• During winter months ensure roads within the Estate are clear of snow and/or frost by salt spreading
• Keep the workplace tidy and orderly to ensure a safe working environment.
• To be adaptable and able to work both on your own and within a team.

Qualities you will possess

• Passion for what you do
• Positive and friendly with a “can do attitude”
• Attention to detail
• Ability to prioritise and organise
• Proactive
• Confident and desire to learn new skillls
• Excellent communicator
• A sense of fun!
• Take responsibility for yourself

What do you need to be successful?

• Attention to detail, a professional and mature outlook – a desire to be the best within your field of expertise
• Able to demonstrate affinity with machinery, repairing and maintenance with ability to learn quickly
• A positive mindset with a passion for your work, plants, grass and trees and the countryside
• Able to demonstrate you are a team player, yet also happy to work on your own

For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com
Salary: Apprentice rate of £7.55 per hour
Hours of work: Full-time averaging 39 hours per week, Monday to Friday, between the hours of 8.00 a.m. and 5.00pm, during the summer months and 8.00am – 4.00pm during the winter months.
Modern Apprenticeship: There is the opportunity to study Modern Apprenticeship Horticulture – SCQF Level 5 at Borders College Newtown Campus.

Benefits:
• Discounted or free food
• Employee discount
• On – site free parking
• Pension

Visitor Services Supervisor

KEY RESPONSIBILITIES

Undertake the coordination of the induction/ongoing training of staff and volunteers on all front-of-house procedures, customer care and stock management (delivery processing, record keeping and day to day trading procedures, etc.)

Cash reconciliation

To support in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.

Delivering a high level of customer service and inspiring team members to adhere to high customer service standards across our commercial offering

Delivering and completing stock takes and stock counts accurately

Being a leader within the team and taking a proactive approach to problems

A passion for product and best in class product knowledge

Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies

Management of ticket / membership sales and admissions

Duty management responsibilities on a rota basis with other members of the management team

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