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Full Time

Electrical Engineering Officer

You will assist the Building Services & Energy Manager by taking operational control and management of the Operation and Maintenance contract for electrical engineering services across the estate of the National Museums Scotland. Qualified to HND level (or equivalent) in electrical services, complemented with a high level of practical and theoretical knowledge of estates electrical services, you will be able to apply your technical knowledge to the management of the plant operation and maintenance of the estate. You will have knowledge and experience of technical aspects of electrical services and of Health and Safety requirements. A proactive manager of contractors and budgets, you will actively contribute to, and coordinate small works projects, will be able to prepare reports and liaise effectively with a range of client stakeholder staff across the
estate.

Working across all sites with National Museums Scotland in the provision of estates services delivery, you will be required to participate within the department emergency oncall rota, providing emergency protection for National Museums buildings and estate.

A driving licence is essential.

Ranger

JOB PURPOSE

As part of the team which cares for Glencoe National Nature Reserve, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore our 14,000 acre estate, including eight iconic Munros, in Glencoe and Glen Etive.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us protect the landscapes in our care, as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change.

You will work out in the landscape, on walking routes, in our parking areas, at popular spots for camping and at our visitor centre, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will contribute to the long-term sustainability of Glencoe’s ranger service through income generated at pay-for events, memberships and donations inspired by our work, growing our capacity through involving volunteers and cost-effective use of resources.

Facilities Officer

JOB PURPOSE

The job exists to provide facilities support at Hermiston Quay to ensure security, safety, compliance and operational effectiveness.

CONTEXT

Hermiston Quay is the National Trust for Scotland’s (NTS) headquarters within which are located the organisation’s executive offices (including the Chief Executive and Chairman), and support functions including finance, IT, People and fundraising along with wider consultancy and support functions. It is largely an open-plan office of approx. 30000 sq ft, over three floors with adjacent car park comprising 65 spaces. The site and its building are leased to the NTS on a fully repairing and insuring lease, and contracts are in place for the maintenance and repair of plant, building services, office equipment, and for cleaning and grounds care services. Approximately 150 head office staff are based at Hermiston Quay which also provides a hub for attendance by regional Trust teams. Additionally, HQ’s meeting rooms facilitate and host NTS Board meetings and other meetings with both internal and external stakeholders.

The Facilities Officer (FO) will have the responsibility and authority for the security and safety of those persons in the building, including staff, contracted persons, and visitors.

Security Officer

Working as part of a professional security team, you will ensure and maintain the security, safety and integrity of all National Museums Scotland buildings and provide a safe and secure environment for all staff, visitors and collections. With proven relevant experience of working in a security environment previously, you will have a good working knowledge of security, fire, intruder and CCTV systems and procedures and knowledge of reception duties/access control for staff, contractors and visitors. You will possess good communication skills, in relation to both telephone manner and radio procedures and also in dealing with enquiries and requests for assistance. You will have good organisational skills and the ability to remain calm and positive under pressure and in dealing with a wide range of enquiries and situations.

A good knowledge of Health and Safety at Work procedures and experience in dealing with incidents / situations requiring an immediate or timed response is essential. This role can be demanding in nature in terms of the duties concerned and the environment in which it is carried out. ICT skills in Microsoft Word, Excel and Outlook, basic administrative skills and a current First Aid certificate are desirable.

A shift allowance of £3,371 per annum is payable.

Information & Knowledge Assistant

Your role will be to support National Museums Scotland in the effective and proper management of documents, records and personal data, ensuring our compliance with information legislation.

Specifically this will involve contributing to Records and Information Management activities across the organisation, assisting with Freedom of Information requests and Data Protection enquiries, and resolving user queries.

You will have Records Management experience and an understanding of information and records management issues and best practice. Knowledge of Freedom of Information and current Data Protection legislation is desirable, strong IT skills and an ability to work closely with internal customers is also
important.

Visitor Assistant

DYNAMIC STORYTELLER, PASSIONATE ABOUT CREATING MEMORIES

Proactively acknowledge every customer and deliver a warm, genuine
welcome
Anticipate every customer’s needs so that no-one is disappointed
Connect each guest personally with Scotch whisky to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it is always
excellent

What about you?

A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!

What will you be doing?

Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and giving knowledgeable
recommendations
General housekeeping to keep our bar, tour and shop looking their best!

Contract full time, 36.25 hours per week
Hours rota based, includes evenings and weekends
Salary £10.10 per hour, increasing to £10.50 with experience
You will be busy; on your feet all day and you will be
learning lots! Our friendly visitor assistants will look
after you and encourage you to reach your full
potential through regular training and coaching.

Interested?
Do you think you’d bring something special to our team? Then we’d love to
hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.

Email rona@scotchwhiskyexperience.co.uk

Visitor Experience Manager

Stirling Old Town Jail is an exciting rapidly growing top-rated visitor experience. Each year we now welcome in excess of 20,000 visitors and have grown from a seasonal attraction to a year round destination. This is an exciting opportunity to play a key role in our continued growth.

We are small but incredibly passionate team with a focus on tourism product development and customer experience.

Our story is one of growth, challenges and huge opportunities. As an independent visitor attraction our ethos is grounded in providing truly genuine and memorable experiences in a meaningful and memorable way. Since re-opening the Old Town Jail attraction in 2015 we have continued to invest in and expand the visitor offering including live top-rated performance tours, self-guided audio experience and escape rooms.

You will work directly alongside the business founder and will be responsible for managing the day-to-day visitor experience including a small team of passionate guides. You will also be responsible for implementing key initiatives for the company and will play a key role in the strategic process as we develop and increase the profile of this remarkable visitor experience whilst increasing year-round visitor footfall. This will range from business development to project management and hands on customer engagement.

This is an exciting opportunity for a varied and rewarding role. We are looking for someone with the right attitude and mindset to thrive in a fast paced and hands-on environment. You must have a passion for customer service combined with commercial experience and creative can-do approach.

This is a full-time role based in Stirling however we take pride in being a flexible and can consider a mix of at home and onsite working – depending on the needs of the business.

About you

You will demonstrate a passion for the role visitor attractions can play in the life of the city, for locals, visitors and as a tourist destination.

You will have an outstanding knowledge of the management of a fast-paced business.

You will be an exceptional communicator and team player, able to energise those around you.

You will have first rate organisational skills as well as strong experience of managing a wide range of customer service operations, including health and safety.

You will be committed to customer engagement and business development.

You must have a passion for entrepreneurship, sales, and customer focused experiences.

We recruit based on your potential as well as your experience. You will play a key role in the business which provides a secure and rewarding working environment. We believe a great workplace is one that represents the world we live in and how amazingly diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion and mindset for success and an intention to bring your best to a growing team.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year – plus incentive scheme

Benefits:

Company pension
Bonus / incentive scheme
Employee discount
Flexible working hours

Send CV and covering letter to geoff@oldtownjail.co.uk

Communications & Membership Engagement Manager

About the STA

The Scottish Tourism Alliance (STA) is the representative body of the Scottish tourism industry. Our organisation comprises over 250 trade associations, businesses, destination groups and other organisations with an interest in tourism.

We offer the best possible representation of the issues and challenges we face as an industry through continuous engagement with more than 70% of tourism businesses in Scotland. Our membership is spread across all regions and destinations in Scotland. We are governed by a Board with representation from all sectors within Scotland’s tourism industry.

Responsibilities and Duties

Reporting to the CEO, your role will include: with representation from all sectors within Scotland’s tourism industry. Find out morehere.

Responsibilities and Duties

Reporting to the CEO, your role will include:

Responsibilities and Duties

Reporting to the CEO, your role will include:

STA Marketing & Member Communications

Delivery of marketing campaigns and communications activities to generate prospective member leads and drive retention of existing members
Planning, writing, and executing various email marketing campaigns, including the organisation’s weekly news update
Delivery in promoting the value of the STA and its services to key audiences and stakeholders.
Delivery in the ongoing promotion of existing and new member benefits, services, discounts, tools, and content
Content creation and delivery for social media channels
Creation of online surveys – analysis and reporting of responses
STA Digital & Social Media Marketing

Delivery in the development and creation of digital marketing activity and collateral to support member recruitment, retention, and renewal
Reporting and monitoring of key website and social media metrics, goals, and activity

STA Websites – STA and STM (Scottish Tourism Month)

Maintaining, updating, and uploading website content – working with stakeholders and content owners from across the association (this includes uploading and maintaining posts, STA blog, website pages, member listings and improving functionality)
Maintaining relationships with IT and website support partners
Maintaining website compliance/GDPR
STA Events

Delivery in the planning and promotion of regional and national industry events (face to face and virtual)
Maintaining website event compliance/GDPR
STA Marketing databases /CRM
Managing, updating, and maintaining the association’s email marketing database
Delivering the ongoing development of the STA CRM system (to be integrated with the above database)
STA Support

Work closely with PR, Media and Policy colleagues retained by the STA
Help support the development of a Graduate apprentice in Marketing/Digital & Events
Ability to write and distribute press releases when required
Skills and Experience Required
We are seeking a highly motivated individual with the following skills:
Experience working in membership / trade body organisation (Desirable)
A good understanding of Scotland’s tourism industry make-up (Desirable)
Strong written English and proof-reading skills
Excellent spoken communication skills
Highly organised with the ability to work on multiple projects simultaneously within a fast-paced environment and be flexible within reason when necessary
Experience with both on and offline marketing activities.
Proficient in e-mail marketing and e-mail marketing platforms (Mailchimp)
Experience working with CMS platforms (WordPress)
Experience of a range of digital platforms for example, Survey Monkey, Eventbrite
Knowledge and experience of working with a CRM system desirable
Knowledge in using reporting tools such as Google Analytics
Computer literate in Word, Excel, and PowerPoint with the ability to pick up new software packages easily
Please note 2 references will be required if successful at interview

Deadline for applications is 1st March

Interviews will take place on 8th & 11th March in person in Glasgow and or Stirling.

Due to the expected volume of applications, please note we will only be contacting applicants who have been successful in meeting our shortlist requirements

Interested applicants are requested to submit a CV with covering letter direct to the STA’s appointed recruitment partner XPRESS RECRUITMENT email: paul@xpressrecruitment.com

Visitor Experience Manager

The role

Lead the visitor experience and catering team(s) including the day-to-day operations of visitor experience and manage Highland Wildlife Park as an accessible, exciting, and secure visitor attraction, ensuring five-star customer service standards and generating income levels in line with agreed targets.

Act as duty manager on a rostered basis, liaising closely with the living collections duty manager and other colleagues. Manage incidents and their impact on visitors as and when they arise.

As part of the management team, contribute to strategic planning in support of the Society achieving its mission and aims.

Some of the things you’ll do:

* Manage the visitor experience team, including staff, gate, catering, administration, on-site transport, car park and customer service, e.g., telephone and email handling
* Develop and maintain a supportive and dynamic first-class customer service amongst the team, inspire and motivate the team to always deliver an exceptional standard of service and lead the team to communicate important messages to our visitors to encourage charitable giving.
* Act as visitor duty manager on a rostered basis, which requires the post holder to manage and oversee the daily operations of the site during opening hours and respond to incidents
* Develop and maintain a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service daily

What we’re looking for:
* You’ll be Educated to degree level (or equivalent qualifications or experience) and hold a Health and Safety qualification e.g. IOSHH with good working knowledge of Health and safety practices.
* Significant experience of team leading in a customer service environment including catering management.
* Significant experience of providing a positive, first-class customer care service, including dealing with customer queries and complaints in a timely and non-confrontational manner
* Ability to implement and maintain appropriate evaluation and experience KPIs.

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found atwww.rzss.org.uk/about-rzss/staff-benefits

Chef de Partie

Are you tired of anti-social hours? At Restoration Yard we have an opportunity in our daytime operation for a Chef de Partie who wants to achieve a better work-life balance.

You will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Our offering consists of a 100-seat restaurant with an additional 80 outdoor covers.

As an experienced Chef de Partie with the ability to manage one or more sections, you will support the team in general day to day running of the kitchen, maintaining cleanliness standards and ensuring that our dishes exceed customers’ expectations.

Why work for us?
While regular weekend working and the occasional evening for weddings & events is required, as a daytime operation we offer sociable hours to fit around your life. We care about our people and their wellbeing and are happy to consider a three- or four-day week if that is your preference.

Dalkeith Country Park, an outstanding visitor attraction, is a truly special place. On the outskirts of Edinburgh set in a beautiful 1,000-acre estate you will discover our gorgeous courtyard which is home to The Kitchen, a stylish and contemporary eating experience; The Larder, for take away food and drinks, as well as various other food outlets which are open throughout the year.

Interested? Please email a copy of your CV and covering letter to our Head Chef at recruitment@buccleuch.com.

The closing date for applications is 28 February

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Visitor Experience Assistant

A wonderful opportunity has arisen for a Visitor Experience Assistant to work within the Visitor Experience Team at Mount Stuart on the Isle of Bute. The post is full time on a permanent basis.

The Mount Stuart Trust was created by the 6th Marquess of Bute in 1989 with the purpose of entrusting the historic Mount Stuart House and Gardens, together with the properties, lands, and resources to be run for charitable purposes.

Mount Stuart is, and always has been, a place of learning. The Bute Family has long supported and encouraged education in all its forms and continues to do so to this day. The Mount Stuart Trust has continued with this theme, one that is at the heart of the Trust’s charitable objectives.

The House, Gardens, Shop and Café are open to the public on a seasonal basis. Under the leadership of the Visitor Experience Manager and Catering Manager, the Visitor Experience team are responsible for delivering an outstanding visitor experience across all areas of the attraction.

Covid-19 presented many challenges for the sector and visitor attractions including Mount Stuart, are still in a period of recovery. The Mount Stuart Trust are seeking a Visitor Experience Assistant to support the recovery, delivery, and growth of visitor operations in 2022 and beyond.

Key Purpose

The Visitor Experience Assistant supports the Visitor Experience Manager in the day to day running of the attraction and the delivery of seasonal visitor events. As a role model and champion of exceptional visitor experiences, the Visitor Experience Assistant supports the department to deliver service excellence and maximize profit.

Key Responsibilities

Planning:
Manage departmental bookings and enquiries using database and EPOS software. Contribute to the development of a rounded programme of seasonal visitor events and activities.
Ensure visitor information is updated on the Mount Stuart website and associated platforms all year round.
Delivery:
Train in all aspects of front of house delivery, acting as Duty Manager in the absence of the Visitor Experience Manager.
Reconcile daily banking.
Manage departmental administration tasks including gift aid returns and group invoicing.
Create engaging content for MST’s social media platforms.
Manage the membership database and drive sales.
Support the Catering Manager and Event Manager with ad-hoc administrative tasks as required.
Evaluation:
Support the Front of House team to obtain visitor feedback and process raw data from a variety of sources.
Monitor departmental performance across set Key Performance Indicators.
Proactively contribute ideas to enhance departmental performance.

Required Qualifications, Skills, Experience & Knowledge

This is a fantastic opportunity for a recent graduate within the Tourism sector looking to kick start their career. To fulfil this role the successful candidate will have excellent written and verbal communication, public presentation, and administrative skills. Confidence in interacting and dealing with a wide range of people and previous experience of EPOS and Gift Aid would be advantageous.

To apply for the Visitor Experience Assistant position, please email a copy of your CV and a covering letter clearly stating the position you are applying for to Fiona Hardie: fiona@mountstuart.com.

The closing date for all applications is Wednesday 23rd February with interview dates to be confirmed w/c 28th February.

Events & Activities Supervisor

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

In this new role you will provide comprehensive administrative support for our Events and Activities Team as well as providing a friendly welcome to our Fort Douglas visitors. As well as dealing with summer camping and events, you’ll be responsible for overseeing our adventure playground, including opening & closing procedures, daily safety checks and daily cash reconciliation. With an organised approach and an eye for detail, you will coordinate event and activity bookings, respond to enquiries and provide general assistance to the wider visitor services team.

• Are you enthusiastic and able to use your initiative when required?
• Can you demonstrate excellent communication and customer service skills to comfortably engage with a wide range of visitors?
• Do you have a ‘can-do’ attitude and flexible approach to work?

Regular weekend working is required. Candidates should be able to demonstrate strong admin and computer skills.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 February.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

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