Full Time

Visitor Centre Manager (Whitelee Visitor Centre)

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Visitor Centre Manager to lead and deliver Glasgow Science Centre’s contracted management and operational responsibilities for Whitelee Visitor Centre (WVC) to meet the shared strategic objectives of the owner, Scottish Power Renewables (SPR) and Glasgow Science Centre (GSC), including the day to day management of the operational team, sub-contractors and also acting as a lead contact with SPR and assisting in the preparation of regular progress reports.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC.

You will have demonstratable experience in leading a high performing and effective operational team to deliver high quality visitor experiences and learning programmes. You will have excellent communication and interpersonal skills and collaborate effectively with stakeholders. Your budgetary management and commercial awareness along with your passion for excellence will ensure you are able to continuously develop the visitor centre and maximise visitor numbers.

Full job description is available to download at the bottom of this page.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Director

Following a notable period of growth, Almond Valley now seeks a Director to sustainably guide its operations and strategic direction. The role encompasses a broad spectrum of responsibilities, from overseeing the day-to-day management to engaging with local and national stakeholders. The Director will ensure the Trust remains a vibrant, educational, and cultural hub, reflecting their commitment to Scotland’s rich heritage.

The ideal candidate will have an exceptional proven track record in leadership. They will possess robust operational and financial management skills, coupled with a flair for inspiring teams and fostering community relationships. A deep appreciation for Scottish culture and history is essential.

Partnership Manager

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join our fundraising team and be part of telling our epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, in advance of capital fundraising to reimagine the Dynamic Earth Science Centre and exhibition within the next 3 to 5 years.

We are seeking a proactive, energetic and enthusiastic fundraiser, who will grow and manage partnerships with Trusts, Grant Makers, Corporate Trusts and Corporate CSR partners to maximise unrestricted and restricted income and supporter engagement.

DUTIES

1. Understand our strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop and write compelling and tailored funding applications, cases for support, bids, business proposals, fundraising materials and case studies to secure funding and support.

2. Identify and research potential funders who have an affinity with our work and projects to develop and maintain a robust prospect pipeline of Trusts and Foundations, Statutory and Grant making bodies and Companies to support our core work and projects.

3. Create and manage a rolling programme of approaches to new and existing partners, by scheduling and making high-value applications, proposals and pitches to secure multi-year grants, donations, sponsorship and mutual benefits to meet annual targets and secure a robust pipeline of future funding pledges.

4. Cultivate and manage a growing portfolio of high value partnerships, by providing excellent stewardship and relationship management to maximise income generation and engagement, deliver and report on agreed benefits and outcomes in order to retain long-term continued support.

5. Promote our charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

6. Build strong internal relationships with relevant stakeholders to ensure high value partnerships are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

7. Provide regular performance updates and reports to the Director of Fundraising and Marketing, and contribute to fundraising strategy development, the fundraising committee, annual plans, budgets and other fundraising duties as required.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 3 years relevant experience in a similar role, ideally working with trusts and companies.
• Be able to demonstrate previous success in generating income and achieving targets.
• Exceptional written and verbal communicator, with the ability to excite and inspire.
• Ability to network and connect with different people to influence and negotiate partnerships.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable
• Experience of creating and delivering high-quality funding applications and proposals.
• Understanding of fundraising trends in the trusts and corporate landscapes.
• Understanding of pipeline management for both trusts and corporate fundraising.
• Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

To apply for this position, please visit https://awsexecutive.com/vacanciesdynamicearth/

Donor Development Manager

ABOUT DYNAMIC EARTH

PURPOSE OF THE ROLE

It is an exciting time to join the Dynamic Earth fundraising team and be part of telling our epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, in advance of capital fundraising to reimagine the Dynamic Earth Science Centre and exhibition within the next 3 to 5 years.

We are seeking a proactive, energetic and enthusiastic fundraiser, who will drive growth and manage individual giving, focusing on our Patrons programme and Major Donors, to maximise unrestricted and restricted income and supporter engagement.

DUTIES

1. Understand our strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop individual giving products and write compelling fundraising proposals, campaigns, materials and case studies to secure donations and support.

2. Identify and research major donor prospects who have an affinity with our work and projects to develop and maintain a robust prospect pipeline of Patrons, Regular Givers and Major Donors to support our core work and projects.

3. Create and manage a rolling programme of approaches to new and existing supporters, by scheduling meetings and making high-value asks to recruit Patrons, regular high-level gifts and one-off major donations to meet annual targets and secure a robust pipeline of future funding pledges.

4. Cultivate and manage a growing portfolio of high-value supporters, by providing excellent stewardship and relationship management to maximise income generation. Provide updates to donors through regular meetings and visits in order to retain long-term continued support. Lead on engagement events to support donor recruitment and retention.

5. Promote Dynamic Earth’s charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

6. Build strong internal relationships with relevant stakeholders to ensure high value supporters are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 3 years relevant experience in a similar role, ideally working with high-value donors, members or patrons.
• Be able to demonstrate previous success in securing high-level donations to meet targets.
• Exceptional verbal and written communicator, with the ability to excite and inspire.
• Ability to network and connect with different people to influence and negotiate support.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable
• Experience of growing membership/patron programmes, managing regular giving and delivering quality engagement experiences.
• Understanding of fundraising practice and trends within the individual giving market.
• Understanding of pipeline management to grow major giving.
• Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

To apply for this position, please visit https://awsexecutive.com/vacanciesdynamicearth/

Head of Region

Working as one of four Heads of Region, you will lead a multi- disciplinary team of professionals and be responsible for the operational management and care of the historical sites within your Region. You’ll operate as a representative for all HES
interests, identifying and developing relationships with stakeholders across civic and
industry groups to make our service more visible, relevant, vibrant and vital to Scottish
communities.

Apprentice Gardener

Applications are invited for an Apprentice Gardener with Historic Environment Scotland based at Stirling Castle. This is a four-year fixed term and pensionable appointment.

You will be a key member of the Monument Conservation Unit, supporting HES in fulfilling its duties to increase the knowledge and understanding of the historic environment. Working alongside two full time Gardeners you will be responsible for the upkeep of the gardens and the grounds around the Castle as well as assisting at our other properties in care including the Argyll’s Lodging, King’s Knot and Stirling Old Bridge.

You will undergo a four-year apprenticeship and attend a local college where you will learn all aspects of horticulture and grounds maintenance within a historic landscape.

For further information about the role please refer to the job description on our website.

Closing date for applications is midday on Wednesday 24th January 2024 with interviews expected to take place w/c Monday 12th February 2024.

Catering Manager

Job Title: Catering Manager

Location: Abbotsford, Melrose

Reporting to: Commercial Manager

Status: 35 hours per week – 5 days over 7 days (40 hours working is anticipated most weeks to meet the needs of the business). The post holder will be expected to work flexibly within the opening hours of the operation which includes weekend working and occasional evening work.

Salary: £16.15/hour (pro rata f/t £29,391 – £33,592) Grade 5, spine point 13

Employee Benefits 

• Pension contributions matched up to 4% of salary. 

• Free parking – enjoy free family walks any time at Abbotsford. 

• Staff discounts in our shop, café, and public events.

Context
Abbotsford was designed and built by Sir Walter Scott as both his home and the location for his extensive collection of books and historical memorabilia, and was first opened to the public in 1833, five months after his death. After the death of his last descendent in residence, Dame Jean Maxwell-Scott, in 2004, The Abbotsford Trust was created to preserve, protect, and promote not only the house, but also the life and works of Sir Walter. Abbotsford is considered to be one of the most important heritage sites in Scotland.

The Visitor Centre welcomes some 94,000 people through its doors every year, the majority of whom will come to the café during their visit. Open 10am to 5pm in high season, and 10am to 4pm in low season, Ochiltree’s Café and its outdoor Horsebox serve tourists, coach groups, local residents and dog walkers of all ages year-round. The café at Abbotsford came in-house in 2023, having previously been contracted out to a management company. Catering services for private events and the 5 star luxury self catering Hope Scott Wing is provided by external caterers, who on occasion may require limited use of kitchen facilities.

Job Purpose
• Responsible for achieving the commercial and service objectives for catering at Abbotsford
• Responsible for achieving financial targets monitored via key performance indicators including total sales, gross profit on sales, and full cost management in all areas
• The management of all functions of the café catering operation at Abbotsford including management of staff, resources, business development, customer satisfaction and quality standards

Scope and Accountability
The Catering Manager reports directly to the Commercial Manager and is responsible for achieving the objectives of the catering plan. They are responsible for the following resources:
• Annual turnover in the region of £400,000 with a target profit to be agreed annually
• All purchasing and staff costs
• All catering staff; kitchens and front of house
• All catering health and safety, and food hygiene requirements

Key Responsibilities

 Lead on overall food strategy for the operation; menu development and innovation in all food offers with the support of the Kitchen Lead and the Commercial Manager

 Ensure seasonality in menus and a variety of choice for the range of customers at Ochiltree’s

 Develop and monitor supply chain to ensure excellent quality and consistency of products, following best practice and systems in purchasing

 Monitor food cost, control food waste and manage discrepancies in gross profit achievement

 Support the kitchen to ensure all food is presented for service in a timely manner

 Ensure staff are briefed about menus, allergens, and other relevant information

 Develop menus as required for private hires, events, and any other F&B requirements

 Ensure that services are delivered with a customer focused ethos

 Support kitchen team to develop cost controls and standard recipes

People Management – Responsibilities

 Develop training and development plan for catering staff and monitor delivery and completion of individual training plans

 Build and maintain good working relationships with colleagues within the wider organisation

 Creates a working atmosphere which motivates and encourages all members of staff to perform to the best of their abilities

Systems and Processes – Responsibilities

 Set, work to, and be able to evaluate budgets for sales performance, monitoring turnover and costs and responding quickly to variances in performance, implementing corrective action where necessary

 Manage the day-to-day administration of the operation ensuring systems compliance; development of Standard Operating Procedures to support this

 Lead on food safety with the support of the Kitchen Lead in line with current legislation; ensure completion of daily and other due diligence requirements

 Oversee catering Health and Safety requirements, in accordance with risk assessments and in line with current legislation

 Oversee kitchen and front of house maintenance requirements

 Ensure daily and weekly cleaning duties are undertaken and due diligence paperwork completed

 Responsible for the control of stock rotation and wastage

 Ensure regular review of supply chain and prices into unit

 Comply with, and ensure compliance with, all Abbotsford policies and procedures

 Ensure services meet Health and Safety standards established by Abbotsford

Other Responsibilities

 Contribute to the wider Abbotsford marketing strategy and development of marketing initiatives including a catering-specific marketing plan and associated collateral

 Monitoring the effectiveness of catering marketing activity and responding accordingly, demonstrating a full understanding of the customer base

 This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of Abbotsford

Person Specification

Knowledge and Experience

Essential
 Food safety qualification level 3 (intermediate)

 Management experience in a customer focussed hospitality/cafe environment (at least 2 years)

 Experience of managing operational catering functions of quality, process, ordering, stock-control etc

 Experience in menu planning and design

 Experience of managing budgets and financial procedures

 Experience of staff management including appraisals, training, and development
Desirable
 Formal management/catering qualification

 Formal training to assist in delivery of staff training e.g., “Train the Trainer”

 Experience in mobilising a new hospitality business

Skills and Abilities

Essential

 Ability to motivate others and to manage conflict effectively

 Ability to respond positively to a pressurised environment and adopt a positive approach to problem solving; making contingency plans as needed

 Excellent written and verbal communication skills including reporting skills

 IT skills including Excel and Word

Personal Qualities

 Commitment to the Abbotsford Trust’s mission, vision and values

 Commitment to Equality and Diversity and understanding of how they may apply within own role and customer relations

 Ability to work weekends, bank holidays and occasional evenings as required

Groups and Travel Trade Sales Executive

The Royal Zoological Society of Scotland (RZSS) is delighted to be recruiting for a brand-new position in the marketing and sales team, focussed on growing our groups and travel trade business. It’s an exciting time to join the charity with Scotland’s Wildlife Discovery Centre due to open in spring 2024 in the Highlands and huge potential for new group and FIT experiences at Edinburgh Zoo,

The role objective:

To maintain and grow travel trade business for Edinburgh Zoo & Highland Wildlife Park by proactively selling group ticketing & experience products, building relationships, providing outstanding customer service & growing brand awareness of RZSS within the tourism & travel trade sector.

Some of the things you will do:

Work across Edinburgh Zoo & Highland Wildlife Park both promoting group visits, experiences & ticketing products to meet budgeted figures
Establish sales processes and use of CRM database
Develop group & travel trade products with wider RZSS teams
Travel between RZSS sites & tourism / travel trade events across the UK as required

What we are looking for:

You’ll have proven and relevant experience in a similar role
Knowledge and understanding of the tourism & travel trade landscape
Assertive communicator, confident in dealing with a wide range of stakeholders
Excellent attention to detail and team player

What you will get in return:

Starting salary between £31,531 – £32,413(offer based on experience) with future salary progression up to £36,250 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible.

Head of Security

Full-time and permanent
Salary £50,880 – £59,038 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We have a vitally important and rare opportunity for an experienced security professional to join us. Working in our four beautiful, listed buildings based in the heart of Edinburgh and looking after our amazing world-class art collection this is no ordinary job.

The Head of Security is a wide-ranging role working across all levels of the organisation including the Leadership Team. You will be responsible for developing, and implementing policies and procedures to keep people, art, and our buildings safe and secure. You’ll be comfortable in a senior position, either moving from a similar post or looking to advance your career.

As a passionate security advocate, you must have exceptional knowledge and solid experience of the management of security services, preferably in a public setting (e.g. gained in a gallery/museum or visitor attraction, retail, or hospitality).

The difference you’ll make

Reporting to the Director of Operations you will have direct line management of five Security Supervisors who provide 24-hour security cover for our galleries. You will work closely with the Health and Safety Advisor, and four Operations Managers. You will share the 24 hour on-call responsibility with the Director of Operations.

Your responsibilities will be varied. Each day will be different, with new challenges that push your capabilities and enable you to learn new things. Duties will include:

– Ensuring the safety and security of all staff, visitors and contractors in line with our strategic aims, standards, and relevant legislation.

– Advising, developing, and implementing appropriate strategies, policies and measures, balancing resource requirements with acceptable risk, to ensure the maximum protection and security of our world class collection, our buildings and other assets.

– Ensuring business resilience planning and emergency response policies are understood and acted on, including maintaining effective links and working relationships with the emergency services and other relevant agencies.

– In the event of an incident take the lead in resolving security and safety risks. This will include providing regular advice and updates to key stakeholders and post incident recommendation of any mitigation.

– Working with the Health and Safety Advisor to ensure best practice and compliance relating to the Health and Safety at Work and Fire Safety legislation.

– Liaising with other departments to ensure the planning of all public programme activity considers legislative requirements and the most effective means of security based on lenders requirements and Government Indemnity Scheme.

– Developing and delivering training to ensure the highest possible standards of security and safety are achieved. Delivery, as appropriate, of training to our partners/users.

– Managing the organisation’s relationships with Royal Scottish Academy and temporary tenants, co-ordinating and collaborating all the services provided by NGS to ensure the needs of all parties are met in line with legal agreements.

– Representing the National Galleries of Scotland at meetings and liaising with external agencies such as Police Scotland, City of Edinburgh Council, Fire, and Ambulance Services, Govt Security Forums, Museum and Gallery Sector networks.

– Initiating periodic audits of security systems and procedures.

– Ensuring a high standard of management and maintenance and oversee use of NGS fleet vehicles.

– Deputising for the Director of Operations as necessary and appropriate. Making operational security/visitor care decisions when circumstances dictate.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Significant expertise gained through previous experience of the provision and management of security services in a public setting.

– Substantial experience of incident management.

– Knowledge and expertise in technical security systems associated with the role.

– Excellent communication and interpersonal skills and the ability to communicate colleagues at all levels and with representatives of external bodies.

– Proven ability to plan and deliver service strategies and programmes.

– Proven ability to provide effective leadership, staff management and service coordination.

– Effective report writing and IT skills.

It would also be great if you have:

– A security qualification.

– Practical knowledge and expertise of the provision and management of visitor experience in a complex organisation.

– Professional Health & Safety at work experience.

Please apply directly via our careers portal.

The closing date for completed applications is 12 noon on Monday, 29 January 2024.

Security Officer

Reference: 169

Contract: Permanent, Annualised, 2496 per annum (based on 48 hours per week)

Salary: £26,008.32 – £26,407.68 per annum

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Security Officer to work within the GSC team. You will be responsible for providing a safe and secure environment for all staff and visitors to the GSC site by monitoring our CCTV, intruder and car park security systems. You will respond to fire alarms in line with departmental process and ensure that all security procedures are carried out safely and in accordance with the shift checklist.

You will have previous experience of dealing with the public in a security position, and experience of health and safety procedures and alarm systems.You will have excellent communication skills and be able to work to a 4 day/night shift pattern and provide holiday cover (28 days holiday per annum).

Full job description is available to download at the bottom of this page.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Application deadline: 19/01/2024

Reservations and Relationship Executive

Join our team as a Reservations and Relationship Executive at the Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As our Reservations and Relationship Executive you will deliver high quality guest service as you answer all booking enquiries and act as a key client contact during all pre-event/ workshop communications.

Using your networking and communication skills you will strengthen ties with local businesses, manage relationships with the travel trade, and engage with coaches for market insights and encourage repeat business. This role also involves active participation in networking events, making active sales calls and contributing creative skills to assist marketing in generating content.

We are looking for someone that is passionate about enhancing the centre’s local presence and achieving strategic objectives through effective relationship-building and creative collaboration.

You will be confident in preparing reports and invoices from a sales system. Sales and customer relationship experience is desirable.

We are looking for a team member with sparkle and passion, that is genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Contract: 35 hours available. Permanent Contract. Weekends & Bank Holidays included. Must be available to work Fridays.

Salary: £12.00 per hour

Need more inspiration to apply? Here’s what our current team think about working at the Loch Ness Centre in our October 2023 survey: 100% of the team recommend the Loch Ness Centre as a great place to work.

We look forward to reviewing your application!

General Manager

OI PEASANTS! WE’RE RECRUITING… Fancy leading an attraction and being responsible for outrageous behaviour in order to create an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated and dynamic to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

In this full-time permanent role, you’ll report to the Regional Director for the UK & Ireland. The key aim of this role is to deliver the financial targets for the attraction whilst maintaining the brand standards of presentation and operation daily. You will work with our mischievous marketing team to create and execute a marketing strategy which drives visitor volume to the Dungeon. Critical to this role will be your ability to lead and motivate the team to ensure excellent standards of guest service, presentation, and maintenance.

Key responsibilities for this role, apart from causing outrage, will include producing and working to a business plan across the year which is designed to ensure delivery of annual profit targets. You will be responsible for financial planning and forecasting of revenue streams; implementing strategies in commercial areas including retail, photography and events and working closely with the brand and attraction marketing teams (did we say mischievous?) to support and drive these functions.

Qualifications & Experience

You’ll have a flair for networking, communicating, and building strong, lasting relationships across the business.
Have significant management experience at a senior level in a complex, multi-functional commercial business, preferably in the attraction/tourism field.
Possess excellent commercial and financial acumen as well as a real creative and unique flair.
Have excellent communication and motivational skills, a real passion for this business and the ability to manage relationships across a diverse range of stakeholders.
Experience in ensuring safety is paramount and managing operational budgets and reviewing and updating operational procedures.
Benefits

Alongside helping to bring Scotland’s darkest historic events back to life, you’ll also receive a competitive package, which includes:

A non-contractual discretionary company bonus
Company share option plan
33 days holiday including bank holidays
Private Medical Insurance (Single Cover)
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme

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