Visitor Services

OI PEASANTS! WE’RE RECRUITING… Fancy leading an attraction and being responsible for outrageous behaviour in order to create an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated and dynamic to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

In this full-time permanent role, you’ll report to the Regional Director for the UK & Ireland. The key aim of this role is to deliver the financial targets for the attraction whilst maintaining the brand standards of presentation and operation daily. You will work with our mischievous marketing team to create and execute a marketing strategy which drives visitor volume to the Dungeon. Critical to this role will be your ability to lead and motivate the team to ensure excellent standards of guest service, presentation, and maintenance.

Key responsibilities for this role, apart from causing outrage, will include producing and working to a business plan across the year which is designed to ensure delivery of annual profit targets. You will be responsible for financial planning and forecasting of revenue streams; implementing strategies in commercial areas including retail, photography and events and working closely with the brand and attraction marketing teams (did we say mischievous?) to support and drive these functions.

Qualifications & Experience

You’ll have a flair for networking, communicating, and building strong, lasting relationships across the business.
Have significant management experience at a senior level in a complex, multi-functional commercial business, preferably in the attraction/tourism field.
Possess excellent commercial and financial acumen as well as a real creative and unique flair.
Have excellent communication and motivational skills, a real passion for this business and the ability to manage relationships across a diverse range of stakeholders.
Experience in ensuring safety is paramount and managing operational budgets and reviewing and updating operational procedures.
Benefits

Alongside helping to bring Scotland’s darkest historic events back to life, you’ll also receive a competitive package, which includes:

A non-contractual discretionary company bonus
Company share option plan
33 days holiday including bank holidays
Private Medical Insurance (Single Cover)
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme

Brand Home Guide

Caol Ila Visitor Centre

Permanent, full-time

We have an outstanding opportunity to join our dedicated team at our Caol Ila Visitor Center as a Brand Home Guide.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Membership discounts and product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

The Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you.

Camera Obscura and World of Illusions are looking for a full-time Assistant Manager to join their successful team. The Assistant Manager will be responsible for the line management of our Guides and the effective day-to-day running of the facility.

Main Responsibilities
-You will be responsible for the day-to-day running of the attraction.
-Manage and motivate employees, making sure they are alert, proactive and sensitive to our visitors’ needs, that they represent the company and maintain a positive attitude.
-Manage recruitment for Guide vacancies, advertising positions according to company policy, selecting staff for interview, offering positions and managing new start training.
-Manage additional HR responsibilities, including performance reviews, monitoring absences and assisting in disciplinary and grievance procedures.
-Liaising with other departments to ensure we continue to deliver a world-class experience for our visitors.
-You will be responsible for the safe and secure operation of the facility, providing first-hand control of situations as they arise.
-Attend meetings and contribute to the company strategy and policy-making as required.
-Manage and coordinate a monthly rota.
-Co-ordinate training and the development of staff; identify training needs, plan and run training sessions.
-Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.
-Admin cover for answering phone calls, dealing with ticketing enquiries, answering emails and enquiries via website and social media, and cash-up as required.

Required Skills
-Microsoft Office suite.
-Evidence of working in a customer focused environment offering world-class service.
-Evidence of past relationship building activities
-Organisational skills backed up with efficient administrative practice.

Desirable Skills
-Evidence of leadership skills and ability to foster strong team spirit with immediate team and wider partnership individuals.
-Evidence of planning and delivering projects.
-Recruitment and other HR experience.
-Experience with administrative systems.
-Experience devising and delivering training to staff.

Attributes
-Enthusiasm and confidence.
-Passionate about tourism.
-Able to identify new opportunities and confidence to bring new ideas to the table.
-Flexibility and able to support others in delivery of projects in tight time-scales.
-Ability to work autonomously; self-motivated and driven.
-Comfortable meeting new people and networking.
-A person with ambition to develop, train and grow with the post and with the company.
-High standard of personal presentation at all times.

Benefits
-£30,000pa
-Pension: 2% contribution for first 6 months of employment, rising to 10% thereafter
-Holidays: 29 days annual holiday pro rata
-Discretionary annual company bonus
-Camera Obscura & World of Illusions is a Living Wage employer and offers all staff contribution towards uniform, breakfast while on shift, refreshments throughout the day and seasonal team meals. Staff get a generous discount in the Gift Shop and free entry for friends and family to visit the attraction, as well as free entry to sister attractions Landmark Forest Adventure Park and Inveraray Jail. Access to ASVA passes for discounted entry to Scotland’s other top attractions.
-Flexible working options and a variety of shift patterns are available.
-Staff are given full training and offered personal development and training opportunities. Staff are also offered access to our employee assistance programme, providing access to information, advice, and answers to a range of workplace and personal issues.

To ensure that the garden and related policies of Brodie Castle Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Brodie Castle team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of interest and significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction. This post is likely to include frequent work in the Playful garden and care for the National Collection of Brodie daffodils.