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Full Time

Digital Product Executive

Identify requirements for digital products then oversee their development and delivery through the various stages of the product lifecycle. Agree prioritisation with the Digital Product Manager and support them to deliver the product roadmap. There is a requirement to define, own and solve problems, balancing user needs with those of the wider organisation. The aim is to inspire visits, membership and donations to deliver the strategic objectives of the organisation.

Account Executive

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.
The specific purpose of the role is to support the Content Manager and provide design and production support and expertise to internal teams. You will need to craft strong relationships across the Trust and help to plan, budget and manage activities and processes smoothly and efficiently from conception to completion.

Reservations and Event Co-ordinator

Hours: Full-Time
Duration: Permanent

We are currently recruiting for a Reservations and Events Co-ordinator to join our vibrant crew. You will work alongside the Reservations & Revenue Executive and report to the Head of Sales & Events.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 180 staff. This former floating palace of Queen Elizabeth II, is one of the most luxurious events venues in the world, where guests experience the ‘event of a lifetime’, with exclusive dinners for up to 176 guests and drinks receptions for 450, hosted in the impressive State Apartments and stunning Royal Deck. Whatever the event, Britannia is the perfect setting for a wide range of exclusive evening events, including product launches, gala dinners, staff incentives, and summer receptions.

Fingal is a luxury floating hotel, permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in 2019, she has been transformed into an exquisite 22-cabin boutique hotel and exclusive use venue by the award-winning team at The Royal Yacht Britannia.

As an exciting events venue for the city, Fingal’s spectacular ballroom seats 60 guests and features a moveable skylight (large enough to lower a car through), the perfect space for brand product launches or private celebrations, and the perfect complement to Britannia’s events and hospitality offering.

As our Reservations and Events Co-ordinator, you will be able to:

– Deliver a friendly, efficient and informative reservation service to all guests.
– Manage high levels of pre-stay communication with guests both verbally and written.
– Design individually tailored, accurately priced and fully personalised itineraries for each guest.
– Establish the needs of each individual customer and upsell the outstanding attributes of The Royal Yacht Britannia and Fingal.
– Support the Events Team.
– Carry out ad hoc events for both venues.
– Have some knowledge of hotel reservations.
– Since you will often be the first point of contact for any client, you will be confident, a dynamic self-starter, creative and well presented.
– Provide event administration.
– Personally identify training and development needs and discuss with the Events Manager.
– Attend sales event such as wedding fairs, familiarisation visits and networking events as directed by the Sales Team.
– Issue the client with the final invoice and post-event questionnaire 3 days after event, and to ensure receipt of payment within the contractual period. Chase clients for payments in case of invoice being settled after the event.
– Be on-call for events out with normal working hours and to attend if required.
– Work closely with the Hospitality and Events Manager in ensuring all rooms achieve a 4-star standard and maintenance required is noted continually and remedial action taken.
– Provide support to the Sales Team when required, for example in dealing with enquiries, conducting show-rounds and any additional request as required.
– Constantly seek ways to improve the service delivery for all events.
– Deliver excellent customer service, essential in everything that you do throughout the guest’s journey.

Key responsibilities:

– Efficiently and professionally handle luxury sales enquiries for the individual traveller/small travelling groups.
– Communicate appropriately to all customers via telephone, e-mail, face-to-face, booking agencies and third party booking websites, maintaining exemplary luxury standards and high levels of attention to detail at all times.
– Accurately administer all reservation details in booking systems, taking personal responsibility for the correct input of all statistics, ensuring up-to-date customer records are maintained.
– Prepare accurate written confirmation documentation for every booking taken and update correctly, after any amendments are made to the reservation, prior to guests’ arrival.
– Attention to detail and ability to multi-task in a fast-paced environment are essential.

Personality:

– Maintain a positive, can-do attitude that inspires those around you to perform to the best of their ability.
– Ensure a professional appearance and warm personality, while still being friendly and approachable.
– Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding.
– Must have a strong desire to work in an incomparable 5-star sector.
– Previous knowledge or experience in the luxury market is essential.
– Must be able to communicate freely and eloquently with guests.
– Must have a good numerical and creative mind.
– Previous administration experience is necessary.

Working hours:

Core hours of work are Monday to Friday 9.00am to 5.00pm, however due to the nature of this position, some weekend and evening work will be required, and time in lieu will be given.

Company benefits include:

– 10% employer pension contribution (no employee contribution).
– 6 weeks/33 days pro-rata, annual holiday entitlement.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Life assurance.
– Performance and loyalty payment scheme.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia and Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Diane McRae
Head of Sales & Events
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Cafe Cook

Café Cook
The Clydeside Distillery

Are you an experienced Cook looking for a new, exciting and unique working environment?

Do you have a passion for high standards; confidence in the day-to-day running of a small busy 5-star kitchen, positive pro-active attitude, organised with meticulous, cleaning, hygiene and safety standards?

The Clydeside Distillery is a 5-star Visitor Attraction in Glasgow. We are agile, professional and fast-paced.

You will work with a dedicated and truly hard-working team to offer our guests a wonderful experience. Ensuring that our food standards are consistently high, having an eye for detail and working with our operations Manager to ensure our standards are upheld.

The Clydeside Distillery are looking for a Café Cook to operate our busy café kitchen serving Taste of Scotland platters, soups, sourdough toasties and a selection of sweet treats. The Clydeside Café seats 44 covers with fast-pace turnover of tables.

Main duties include-
Creating a daily selection of soup, sandwiches and sweet treats.
Prepping, preparing and plating our selective café menu within a fast-paced kitchen. This includes soup, selection of sourdough toasties and Taste of Scotland platters.
Managing Cooksafe documentation and adhering to Cooksafe standards at all times.
Completing all relevant daily, weekly and monthly paperwork within food hygiene standards.
Maintaining a clean, tidy kitchen and pot wash area.
Managing orders and rotation of stock to food safe standards.
Upholding our 5* service and food quality.
Communication and daily handover with Visitor Centre Supervisor and VC Ops Manager.
Report and manage any issues within the kitchen/café.
Monitoring of wastage and amending of standing orders to reflect the needs of the business.
Ensure all daily check lists have been completed for open and close in all areas.
A proactive attitude to make continuous improvements, reviewing service styles, menu offers and customer feedback.
Working with and supporting the wider visitor centre team as required.

You will be flexible, hard-working with a positive attitude. Level 2 food hygiene preferred. An interest in Scotch Whisky would be a bonus and a passion for excellent Scottish Hospitality.

Job Type: Full time Mon – Sunday
40 hours per week
Working hours between 9am and 6pm

Finance Assistant

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

We currently have an exciting opportunity for a Finance Assistant to join our team. The Finance Assistant is required to work within the Finance Team of 13, to deliver a high standard of financial service to our business units, whilst ensuring all financial deadlines are met and standards maintained. The focus of this role within the Finance Team is to manage income maximisation services through billing, customer management and recovery of outstanding debt, whilst supporting where required other members of the team.

Key Tasks:
• Set up new customer accounts and maintain existing account details within the accounts receivable ledgers.
• Processing accounts receivable invoices, contacting customers regarding the status of overdue payments and the status of outstanding invoices.
• Providing a high level of customer satisfaction managing in house and customer enquiries through email and telephone.
• Creating, maintaining, and cancelling Direct Debits
• Take over-the-phone card payments from customers.
• Credit Control using Credit Hound and supporting debt recovery partners.
• Preparing daily and monthly reconciliations and KPI reporting.
• Preparing reconciliations and providing supporting information to internal and external audit requests.
• Ad hoc project work as required.
• Achieve monthly and annual internal and external reporting timescales.
• Successful delivery of supporting financial evidence as required for audit and project related requests.
• Compliance with financial policy and procedure standards and scheme of delegation authorisation levels.
• Carrying out any other duties relevant to the post which may arise to ensure continuous service provision to the wider business.

Skills and Experience:
• Ability to work independently and to work well with others with good communication and teamworking skills.
• Excellent skills in maths and MS Excel, with proficiency in MS word required.
• Experience in accounting software, with SAGE accounting software being desirable not essential experience.
• The ability to handle large volumes of financial data with accuracy and attention to detail.
• Possess an understanding of reporting, recording and performance statistics.
• Excellent attitude and customer first service skills.
• The ability to manage competing priorities and have excellent organisational skills.

This is a permanent post based in Glasgow or Falkirk with hybrid working. The post holder is expected to hold a current UK driving licence.

Housekeeper

Are you an experienced Housekeeper looking for a new, exciting and unique working environment?

Do you have a passion for high standards; confidence in the day-to-day running of a busy 5-star housekeeping role, positive pro-active attitude, organised with meticulous, cleaning, hygiene and safety standards?

The Clydeside Distillery is a 5-star Visitor Attraction in Glasgow. We are agile, professional and fast-paced.

You will work with a dedicated and truly hard-working team to offer our guests a wonderful experience. Ensuring that our housekeeping standards are consistently high, having an eye for detail and working with our operations Manager to ensure our standards are upheld.

We are looking for someone with experience working in a similar role within Housekeeping, ideally from a hospitality setting.

Duties:
– Clean and maintain designated areas in residential or commercial buildings
– Dusting, sweeping, vacuuming, mopping floors
– Cleaning and sanitizing bathrooms, kitchens, and common areas
– Changing linens and making beds
– Emptying trash and recycling bins
– Restocking supplies such as toilet paper, paper towels, and soap
– Reporting any maintenance issues or damages to the supervisor
– Adhering to safety guidelines and protocols

Requirements:
– Previous experience as a housekeeper or in a similar role is required
– Attention to detail and thoroughness in cleaning tasks
– Ability to work independently and follow instructions
– Good time management skills to complete tasks efficiently
– Physical stamina to stand, bend, lift, and carry items for extended periods of time
– Excellent communication skills to interact with clients or team members.

Please submit your resume along with any relevant experience or references. We look forward to reviewing your application!

Job Types: Permanent, Full-time

Salary: £11.00 per hour

Benefits:

Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free parking
On-site parking
Store discount
Transport links
Schedule:

8 hour shift
Day shift
Monday to Friday
Weekend availability
Ability to commute/relocate:

Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:

Housekeeping: 2 years (required)
Language:

English (required)

Guide

Thank you for your interest in the post of Guide with Historic Environment Scotland based at Stirling Castle. This is a part year permanent and pensionable appointment working 37 hours per week (five days out of seven) which will include weekends and public holidays, for 30 weeks each year.

Key responsibilities, duties and objectives

• Welcoming and interacting with the visitors to help enhance their visit to the Castle by delivering excellent customer service and assessing their individual needs.
• Using material researched by our Cultural Resources Team to be able to provide information to visitors on any areas or points of interest, and answer any questions posed by our visitors.
• Once training has been given, be able to provide entertaining and informative guided tours of Stirling Castle, including the Palace Apartments, the Stirling Heads Gallery and Argyll’s Lodging, to an international audience of all ages.
• Undertake visitor focussed static duties around the Castle, and within the Stirling Heads Gallery and the Argyll and Sutherland Highlanders Military Museum.
• Assist with the monitoring and management of the site and its extensive grounds, royal apartments, exhibitions and interpretation spaces to ensure that it is presented to the highest standard and report any defects to the Duty Manager.
• Promote all Historic Environment Scotland sites, and events and activities taking place at these.
• Awareness of the relevant risk assessments and fire action plans, evacuation procedures and incident response guidelines, and the position of First Aid boxes.
• Other ad hoc duties as directed by line management.
• Be willing to drive the courtesy vehicle if the successful candidate holds a full UK driving licence (training will be provided).
• Working together with related business areas within Stirling Castle.

Regional Coordinator

Regional Coordinator
Location: Lagavulin Visitor Centre

Full Time

12 months Fixed-Term Contract

Closing Date – 8th October 2023

The Regional Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences. You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 of our Brand Homes (Caol Ila, Lagavulin and Oban).

The role is site based at the Lagavulin Brand Home and will require regularly travel to Caol Ila Brand Home and occasional travel to Oban.

Top Accountabilities

Responsible for managing Brand Home mailbox’s
Co-ordinate and manage site training requirements
Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
Managing purchase to pay processes
Support Assistant and Regional Brand Home Manager with legislative and corporate compliance admin
Support Assistant and Regional Brand Home Manager will planned and ad hoc administrative duties
To be successful in this role:

2+ years’ experience in an administrative position
Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Proficient in Microsoft applications
Be familiar with customer service standards
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Valid driving license and access to a vehicle – this role will include regular travel across the Brand Homes
Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance and membership discounts
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings.

We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Create a future worth celebrating!

Visitor Experience Executive

Hours: Full Time – Monday to Friday, 9am-5pm
Duration: Permanent
Pay: £25,000 per annum

We are looking for an exceptional person to join our Visitor Experience team. This position presents an exciting opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction with an outstanding reputation for quality and customer experience. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
– Performance and loyalty payment scheme
– Free car parking for staff
– Life Assurance
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need: strong communication skills, an eye for detail, good organisational skills, a positive and flexible approach when managing a busy and varied workload. Tasks may include, coordinating bookings, maintaining supplier lists, providing administrative support for various initiatives, and handling departmental recruitment activities.

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson and Colin Purnell
Visitor Experience Managers
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Driver/Skilled Labourer (Permanent)

The role:

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.?

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;

take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.

provide reactive labouring and driving tasks to agreed H&S and quality standards.

Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.

Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.

Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.

Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.

Assist in the ordering of supplies and services required for the team.

Ensure all pre-start check sheets are completed as required.

Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.

Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.

Recommend to your manager cost-effective opportunities to minimise the impact of your department and RZSS’ operations on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects as directed by your manager

What you’ll need:

Relevant construction qualification, or experience of working on a hands on construction/maintenance role.

Full driving licence.

Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites

We offer a range of great benefits which can be found atwww.rzss.org.uk/about-rzss/staff-benefits .

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Please refer to the role profile for further information on essential/desirable requirements for the role

Digital Marketing Executive (Whisky) (Fixed Term Contract)

Are you a confident and creative digital marketer with a passion for engaging audiences and customers with our single malt brands?

This opportunity could be the one for you…

Setting the scene

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are a business you will want to take a look at!

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Our Opportunity

We have an exciting opportunity for someone to join the Digital Marketing team on a maternity cover contract for 6 months (with the possibility to extend), in the capacity of Digital Marketing Executive (Whisky). This role will support our Digital Marketing Manager (Whisky) in continuing to build our direct to consumer (D2C) ecommerce and brand home experiences for our single malt whisky brands (Glengoyne, Rosebank, Tamdhu, Smokehead). The ideal candidate will bring digital marketing expertise within a high-growth company with a good understanding of consumer marketing strategies and will be comfortable with technology and data, ideally having previous CRM database experience.

This is an ideal opportunity for a candidate looking to develop their Digital Marketing experience and has previous experience in a similar role . The ideal candidate will have a pro-active approach with a creative flair and hold a genuine enthusiasm for email marketing and D2C Sales. Working closely with the Digital Marketing Team along side our Whisky Brand Home Teams, the candidate will have the ability to work with multiple stakeholders in a timely manner with the ability to prioritise and reprioritise workload where appropriate keeping audiences engaged and the consumer at the heart of every decision.

Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK. 

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Chef

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

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