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Part Time

Visitor Services Manager

We are looking for an experienced and talented customer focused manager to join us at our fantastic property, Fyvie Castle.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

JOB PURPOSE

You will be responsible for delivering a memorable experience to all

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current, from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Fyvie Castle is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

Kitchen & Visitor Services Team Leader (Seasonal)

19 February to 31 October 2024

We are looking for a professional and experienced individual to assist our Catering Supervisor in overseeing our catering team during the 2024 season.

As well as carrying out food preparation, you will help with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our cabin and tearoom. You will assist with day to day customer facing operations such as serving and making coffee. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a can do attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

Hours and shifts will vary, but is expected to be a minimum of 16 hours per week, and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 29 December.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Sales Manager

Eden Scott is delighted to be working exclusively with one of Edinburgh’s visitor attractions who offer history walks and ghost tours.

They choose their Storytellers for their enthusiasm and skill – and never ask them to read from a script. Each one brings their own energy to the story, whether they’re telling you about Adam Smith, the father of economics – or the city’s rioters, rebels, torturers and murderers. The stories are all true – with no artificial jump scares or tricks on their tours.

They’ll take you deeper into the past than a bus tour or guidebook ever could. In the words of their Storytellers, they bring the city’s stories alive in rich, engaging detail. And whether you choose one of their history or ghost tours, you’ll see a side to Scotland’s capital that most visitors miss.

This organisation has a unique approach to looking after their team and everyone in their team is respected, encouraged and celebrated for the individual they are. They promise to work hard with their employees to understand and support them to be the best they can be.

An exciting opportunity has now arisen to join their team as a creative, strategically minded Sales Manager to help share their story.

They want to welcome someone with an eye for detail and opportunity, passion for excellence who loves our beautiful city and will thrive working with their great team.

Key responsibilities of the role:

Drive the growth of the business in a positive, sustainable future as part of the dynamic Leadership Team
Develop existing B2C and B2B customer base and identify and grow new markets
Develop and implement long-term sales strategy to achieve their core objectives
Manage and develop external relationships and internal team
Support their growth in a positive, sustainable future to benefit their team, visitors, and local community
Key skills and experience required:

We are seeking a candidate with a love for sales and business development, ideally from the travel & hospitality sector with established relationships with DMC’s, tour operators and industry contacts.
The role will involve travel for sales missions and trade shows
This role offers a salary circa £35k plus significant company benefits including many health & wellbeing and lifestyle benefits.

This role is part-time, 21hrs minimum, flexible working incl. working hours and pattern i.e., condensed hours, hybrid working, working week Monday to Friday

Eden Scott is dealing exclusively with our client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or call Sally on 07776 662506

Visitor Services Assistant

This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

Visitor Services Assistant – Retail

A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors so excellent customer and selling skills are imperative. The Visitor Services Assistant is expected to meet (if not exceed) sales targets.

You will ensure that the Gift Shop is presented to the highest standard and you are knowledgeable about the products sold within the Gift Shop.

Mobile Library Assistant / Driver

Contract Type: Perm
Grade: FC04
Salary: £23,633 – £25,829 (pro rata)
Hours: 21.6 per week
Location: Bankhead Depot, Glenrothes
Job Reference: ON000459

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

We are looking to appoint an individual in the role of Driver and Assistant on our mobile library vehicle. Based at Bankhead in Glenrothes, our mobile libraries serve our rural communities, providing a high-quality service to our customers.

The role involves working alone, or as part of a small team calling at villages and schools in the East of Fife. The working hours are 8.48am to 5pm Mondays to Wednesdays with the potential for extra hours to cover annual leave etc.

You can view the full job spec on our current vacancies page on our website.

About You

This is an ideal opportunity for someone who is experienced and qualified in driving a large (7.2 tonne) vehicle. A full, current clean driving licence with C1 entitlement is essential as is a current Driver CPC or willingness to work toward this.

A strong knowledge of ICT systems is required and experience of Spydus library software is an advantage. A good level of local and general knowledge is essential, together with a keen interest in books for adults and children. As you will be the face of OnFife on a day-to-day basis, a helpful and approachable manner, excellent communication skills, a flexible attitude and a customer-focused approach are essential. The successful applicant is required to undergo a PVG check.

How to Apply

If you would like to find out more information about this role before applying, please contact Jim Anderson, Fleet Officer for an informal chat.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 7th December 2023.

Interviews will take place on Monday 18th December 2023 at Bankhead Depot, Glenrothes.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Weekend House Security

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

We are seeking a professional individual to provide House Security cover, primarily from Friday evening to Monday morning, but also full-time holiday cover for the House Security Supervisor throughout the year. The successful candidate will work and live in the boundaries of the beautiful and historic Bowhill Estate.

This is a hands-on role with a wide range of responsibilities. As well as being responsible for security matters, you will carry out general maintenance, support contractors/colleagues and provide assistance to the Family when they are in residence. You should have experience in a security environment and an awareness of fire, security & CCTV systems and be comfortable with manual handling. Candidates should have proven customer service skills, the highest levels of discretion and be able to work independently.

• Does your employment record demonstrate your reliability & trustworthiness?
• Do you have proven security experience and practical maintenance skills?
• Are you professional with a hands-on, flexible approach to work?

Due to the nature of the role and being regularly on-call, a flat in the Courtyard is provided (in addition to salary). Ideally, candidates will hold a SIA, CCTV licence and first aid certification.

To apply, please email your CV and a covering letter to our recruitment team at recruitment@buccleuch.com

The closing date for applications is 1 December.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

PAYROLL CLERK

St Giles’ currently employs 28 staff in a combination of full time and part time conditions. The payroll clerk, reporting directly to the Finance Manager, would be responsible for the accurate preparation of the associated payroll records.

Specific duties
• Maintaining payroll information by collating timesheets and entering data.
• Updating payroll records by entering any changes to employee records such as title, personal information, student loan and tax code changes.
• Preparing reports that include summaries of earnings, PAYE & NIC deductions.
• Calculating payroll liabilities updating P32 records.
• Processing First Aid payments, monitoring and arranging First Aid courses.
• Pension assessments monthly for each employee.
• Calculating holiday leave, maintaining holiday records and absence records.
• Resolving staff enquiries and liaising with management.
• Processing starters and leavers.
• Scanning payroll documents and saving to SharePoint.
• Submit reports to the Finance Manager.
• Ad hoc duties as required.

Specific skills required:
Familiarity with:
• Sage and Sage Pay
• Microsoft Office
General attributes
• Able to work as part of a team
• Reliable and punctual
• Good attention to detail
The successful candidate will also be required to undertake screening for Disclosure Scotland, which process will be arranged and funded by St Giles’.

Visual Arts Programme Curator (Temporary for 1 year)

High Life Highland (HLH) is seeking a highly creative and conscientious new colleague to work alongside the 0.6 FTE Visual Arts Programme Curator. The role will entail developing and delivering a changing programme of visual arts and craft exhibitions at Inverness Museum and Art Gallery (IMAG).

Jointly and in close collaboration with the current Visual Arts Programme Curator, the job description includes (athough not exhaustive):

1. To curate and deliver an appropriate year-round, wide-ranging programme of temporary art exhibitions, including contemporary and historic art, craft and museum collection themed, at IMAG. This will include curation in-house, in partnership with other institutions (including National Galleries of Scotland and National Museums Scotland) and hire-in of exhibitions.

2. To develop and deliver events and activities to accompany the exhibitions programme, which provide opportunities for proactive engagement with the museum.

3. To lead the production of exhibition interpretation, presentation and educational materials, including exhibition catalogues and digital interpretation.

6. In collaboration with colleagues at IMAG and within the corporate Marketing team, promote the exhibitions, including the production of media releases and copy for other promotional platforms.

7. To manage the Highland Collection of artworks.

8. To be responsible for the care, insurance and security of artworks, including high-value items from national collection, whilst in the care of the Exhibitions Unit and either in transit or at High Life Highland-run venues.

9. Fundraise for exhibitions programme, including making funding applications and managing claims, evaluation etc.

10. To manage the Highland and Moray Visual Artist and Craft Maker Awards (VACMA) small grant scheme, in partnership with Creative Scotland.

11. Line-management of the Visual Arts Assistants and freelance contractors, periodically engaged.

12. To maintain and develop relationships with other arts organisations and institutions, locally and nationally, and to seek to establish new ones.

13. To comply with policies and standards of HLH, hire conditions and any legal requirements such as Health & Safety legislation.

To apply please click on “View Website” and visit High Life Highland’s recruitment page.
For informal enquiries, please contact Cathy Shankland on 01349 781 735 or cathy.shankland@highlifehighland.com.

Museums Assistant

Contract Type: Temporary (To March 2025)
Grade: FC03
Salary: £20,460 – £21,681 per annum (pro rata)
Hours: 22 hours per week
Location: Methil Heritage Centre, Levenmouth
Job Reference: ON000455

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Museums Assistant to join our team in Levenmouth. The post is for 22 hours and is on a fixed term basis to March 2025. Your days of working will be Wednesday – Saturday but will flex to meet the business needs and this will include weekend and evening working.

With project funding, OnFife is investing in relevance-based community engagement work in Levenmouth, exploring opportunities to build and strengthen our service provision across the area including from our existing venues Methil Heritage Centre and Buckhaven Library & Museum. 

You’ll work as part of a team to provide a friendly, efficient and effective service, and be the first point of contact for OnFife customers and visitors to the Heritage Centre. This includes providing information, support for visiting groups, responding to Family and Local History enquiries, facilitating activities for different audiences, and setting up spaces.

You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full job description on our current vacancies page on our website.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.

The postholder is required to be a PVG member, any associated costs will be paid for by OnFife as part of your induction.

How to Apply

If you would like to find out more information about this role, you can contact Gillian Crumpton, Exhibitions and Community Engagement Manager.

When you’re ready to apply, please complete our application form and return this along with a completed equal opportunities form to the HR Team. Contact details and the application pack can be found on our current vacancies page on our website.

The closing date for applications is 9am on Thursday 30 November.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Sales Manager

Your Skills and Strengths
• Friendly, energetic, and helpful. Someone who thrives working in a team and
developing relationships
• Knowledge and experience of marketplace
• Strong analytical skills
• Excellent organisational skills for time management, strategy-setting and forward
planning
• Excellent negotiating and people management skills
• Team player with strong communication and interpersonal skills
• Passion for high quality product and visitor experience
• Ability to respond well to pressure
• A desire to be the best you can be!
• Sense of humour!

Details;
• Permanent role
• Part-time, 21hrs minimum
• Flexible working incl working hours and pattern i.e., condensed hours
• Hybrid working, WFH
• All IT provided
• Working week Monday to Friday
• 3-month probationary period
• The role will involve travel for sales missions and trade shows
• We are a Living Wage employer offering £35k pro rata

Benefits;
• Your personal development and training are core to your time with Mercat
• REAL Living Wage +
• Fair Work Employer – championing respect, fulfilling and secure work with
opportunities to grow
• Personal development and training plan
• Bike to work scheme
• Access to ASVA card
• Interest free loans
• Use of company holiday home
• Profit-share bonus

Purpose and Objectives;
✓ Drive the growth of Mercat in a positive, sustainable future as part of the dynamic
Leadership Team
✓ Develop existing B2C and B2B customer base and identify and grow new markets
✓ Develop and implement long-term sales strategy to achieve our core objectives
✓ Manage and develop external relationships and internal team
✓ Support our growth in a positive, sustainable future to benefit our team, visitors, and
local community

Main Duties and Responsibilities;
• Design and implement sales strategy that expands and develops company’s customer
base
• Take responsibility for and achieve sales targets in line with Marketing Plan and LT
strategy
• Analyse sales performance in monthly sales report and direct improvement
• Manage B2B relationships
• Attend relevant sales missions and exhibitions
• Secure, manage and grow key trade sales accounts
• Monitor and report on market trends; visitors, competitors, developments threats and
opportunities
• Collaborate with Creative Development Manager and Visitor Experience Manager on
new product development
• Work with Marketing Manager to issue effective messages to key partners, drive sales
and identify new markets
• Work alongside Visitor Experience Manager to provide sales training for Support Team
• Monitor and manage our reputation to ensure we deliver a consistent, high-quality
experience
• Lead planning and delivery of day-to-day sales activities
• Work with strategic partners such as Visit Scotland, DMOs and tourism bodies and
partners
• Manage budget to ensure greatest ROI to achieve our strategic objectives
• Contribute to Leadership Team business planning and shaping of targets

Interview Process;
28 Blair Street, Edinburgh

To Apply;
1. Application form – download via website
2. 30sec video – tell us about yourself and why you want to join our Mercat Team
(youtube link preferred)

Please send to join@mercattours.com by 24th November 2023

Please note without the application form and video your application will not be considered.

Have questions? Drop us an email and very happy to chat through the opportunity.

Visitor Experience Administrator

Contract: Fixed term 18-month, 30 hours per week (Days of work: Mon, Tues, Thurs, Fri)

Dundee Science Centre is currently looking for an enthusiastic and driven individual to join our team to fulfil the integral role of Visitor Experience Administrator.

You will be the face of Dundee Science Centre – based at reception, you will welcome, visitors, colleagues, partners, and stakeholders with a welcoming and bubbly attitude. Your main duties will be to oversee and provide excellent service at our admissions desk and Curiosity Corner, ensuring best practice in approach and delivery. You will respond to queries and requests via phone, email, website, and social media outlets. You will assist with the processing of all birthday party, schools, and community bookings as and when required. You will be able to create social media content and support with scheduling across all aspects of DSC’s services, programmes and products utilising all related digital systems.

You will manage Dundee Science Centre’s booking and related finance systems for all audiences and effectively articulate and progress these bookings from initial contact to post-visit feedback as well as maintaining the Point of Sale system, ensuring stock levels are accurate and assisting with entering new stock onto the platform. This will also involve carrying out stocktakes and assisting with procurement.

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