Management

To profitably maximise the sales revenues within the agreed territory – We are looking for highly motivated and enthusiastic individual with a keen focus on new business development.

Key Performance Indicators
• £’s sales value year / year within sales area
• £’s sales value vs budget
• Number of new clients
• £’s sales value of new clients
• Number of SKUs per account
• Account profitability – ROI
• Average selling price per kilo
• Administration accuracy and timeliness

RESPONSIBILITIES

New Client Opportunities
• Prospecting – identifying opportunities and possible new channels.
• Develop and execute a strategy to increase distribution within the territory.
• Identify and attend networking opportunities/trade events.
• Manage area database of prospect customers.
• Campaign in major prospect customers to win business.

Existing Clients
• Ensure appropriate call frequency by customer.
• Deliver customer coverage as per determined service levels to structured journey plan.
• Increased product distribution to existing customers (up-sell, cross-sell, and promotional activations).
• Manage account trading terms (MOQ’s, RTR’s, contract duration) to the benefit of both parties.
• Maximise return from equipment/marketing investments.

Administration – Deliver the agreed administrations on time in full.

SKILLS AND EXPERIENCE

Critical
• Acumen: To have a strong commercial understanding, including budget and P&L planning
• Negotiations: To be able to negotiate profitable and sustainable long-term contracts, in line with commercial and operational policies
• Stakeholder Management: To work closely and win of fellow colleagues across a number of stakeholders within the network and Group
• Customer Relationships/Planning: Be capable of planning and managing territories effectively and in line with local requirements

Desirable
• Field sales experience
• Experience within hot beverage / hospitality industry
• Existing industry professional network / contacts

___________________________________________________________________________________________________________________

***** NO AGENCY CONTACTS PLEASE *****

Send CV and covering letter to sam@brodies1867.co.uk

Manage day to day activities of Stirling District Tourism’s sites to deliver an excellent visitor experience in line with the Charity’s objectives.

Ensure compliance with financial obligations, operational legislation (i.e. health & safety, employment etc) and charity governance.

Directly line manage duty managers and key site staff; provide leadership, motivation and guidance to ensure service delivery and operation of properties in the charity’s care are subjected to regular performance reviews to support continuous improvement and achieve targets.

Assist the General Manager in working with partner organisations to seek out and foster positive and productive relationships to promote heritage tourism, which provide opportunities to develop and meet the charity’s strategic aims.

Glasgow Life is looking for a Marketing & Communications Lead to join the Marketing Team on a part time, permanent contract within a job-sharing arrangement.
You will be joining our in-demand Marketing and Communications team which promotes Glasgow Life’s programmes, activities and events, from museums, the arts, music, festivals, libraries & community activities, sporting activities, world-class events and city marketing.
This role is for two days per week (14hrs), ideally Wednesday and Thursday, on a permanent job-sharing basis. We recognise that people have different commitments and so are opening to discussing different days of work at interview. Interviews are anticipated to be from w/c 13 May.
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
More about our Corporate Services
As Marketing & Communications Lead, you will be joining Corporate Services. This part of Glasgow Life includes Marketing and Communications, Business Support, Infrastructure, Finance, HR, Retail and Procurement as well as Development. These teams undertake a wide range of roles to keep Glasgow Life operating smoothly as a first-rate charity. From creating compelling messages about the work we do to providing insights which help shape strategies, from accounting for millions of pounds and supporting colleagues to bringing income into the charity through our shops.
The role
As Marketing & Communications Lead, you’ll be an integral part of the team leading on the marketing of the services we offer the city. Reporting to the Head of Marketing Communications and working alongside a group of senior managers, you will help manage a team of 45 people.
We are looking for a candidate who is:
• An exceptional communicator, able to operate at senior level while job sharing, with a strong record in developing and delivering successful integrated marcomms campaigns.
• Experienced in the strategic leadership in a large organisation.
• Able to work and deliver at a strategic level.
• Able to develop and maintain strategic partnerships.
• Able to demonstrate a measurable effect on team building and management and an ability to influence at Director level.
• Able to turn complex issues and messaging into compelling communications for consumer audiences.
• Show excellent business judgement with ability to weigh competing priorities and advice to take decisions in the best interests of the charity.
• Experience of budget management, performance reporting at a senior level and team leadership.
• Able to communicate and influence at Board level.
• Experienced in procurement processes and management.
• Experienced in delivering change.
• Experienced in the HR processes in a large team.
Declaration of interest applies.

Location of work
Our Albion Street office has great links to public transport and has parking nearby. Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits we offer at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (pro rata). This will rise to 35 days after 5 years (pro rata)
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

Join us as we walk guests through 500 million years of Loch Ness history as our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

We have an amazing opportunity for a General Manager to lead our team at The Loch Ness Centre.

With a proven track record of delivering outstanding guest service and innovative product development, you will also demonstrate a sound understanding of business and financial procedures along with effective leadership of teams and resources. This role demands a creative strategic thinker with a passion to deliver.

You will produce and deliver an Annual Operating Business Plan focussed on growing the business via capital investment, growing guest numbers and development of other commercial or guest enhancement opportunities.

We are looking for a passionate leader, who is genuinely interested in providing high quality guest service and telling the stories of Loch Ness!

In return, we will invest in your career. We offer:

Contractual bonus scheme
Company Sick Pay
25 days annual leave plus the bank holidays and your birthday as a paid day off.

Contract: 40 hours available. Permanent Contract.

Salary: £38,000 per annum

We look forward to receiving your application!

Glasgow Life

Assistant Museum Manager
£33,654.48 – £39,089.87
Location: The Burrell Collection, 2060 Pollokshaws Road | Glasgow | G43 1AT
Ref: GLA11672

Glasgow Life is looking for an Assistant Museum Manager to join us on a full time permanent contract. As Assistant Museum Manager you will be joining our award-winning team at The Burrell Collection, Art Fund Museum of The Year 2023.
More about our Museums teams
As an Assistant Museum Manager you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As Assistant Museum Manager for the Burrell Collection you will lead and manage a team delivering high quality visitor experience and customer service through our museum venue, functions and partnerships. You will develop and maintain effective partnerships with a wide variety of internal and external partners/agencies to achieve high standards of service delivery. You will support innovation and continued improvement and high quality performance in the delivery of services, in line with company strategy. You will manage staff resources and budgets, operational effectiveness, contribute to supporting volunteers, and also support the Museum Manager in ensuring that the museum team engages positively with communities. The post is City wide and will work across different venues as required but you will initially be located into The Burrell Collection.
The candidate
If you’re interested in joining us as an Assistant Museum Manager you’ll need:
• Relevant experience of managing visitor attractions/leisure or commercial public facing businesses.
• Experience as an effective team supervisor/ manager
• Highly developed organisational and task completion skills.
• Excellent listening and communication skills and the ability to motivate staff and colleagues.
• Competent IT skills and familiar with key software packages.
You can read the full person specification for this role under the ‘Job Attachments’ section.

The role is based in Burrell and as this is a city-wide contracts there is flexibility to work in any of our locations. This will be discussed further at interview.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 7th April and scheduled interview dates Friday 19th April and Monday 22nd April at The Burrell Collection.
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit Assistant Museum Manager – GLA11672 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 17th April 2024

JOB PURPOSE

The Operations Manager is focused on developing longer-term aspirations and operating plans for the Properties in their care and managing all operations across these Properties to achieve the plan. Like all staff in the Highlands and Islands portfolio, they play a key role in:

• Working with communities living on or close to our land or with an interest in our land so that we can meaningfully collaborate with them.
• Our people: Supporting and working with NTS staff, volunteers, and the H&I Regional team.
• Visitors & Learning: Enabling more people to experience more heritage more often.
• Conservation: Protecting the landscapes in our care and associated marine habitats as part of ecologically healthy habitat networks where natural processes predominate.
• Finances: Realising efficiencies & income opportunities to enable more investment in our charitable business so that natural, built & archaeological heritage is protected in the long-term.

The Operations Manager is the lynchpin between the Regional Director H&I, island property staff, island communities and NTS activity managers both nationally and regionally. They will also be engaged with national initiatives across the Trust.

THE PROPERTIES

The role will be responsible for and manage NTS’ island Properties of Isle of Canna, Fair Isle, and our properties on Unst/Yell (Shetland).

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Community Engagement
 Ensuring regular communications with residents and key stakeholders, building successful relationships with a wide range of local groups and communities to help deliver NTS and community objectives.
 Based on effective two-way relationships with the community feed relevant information back into the Trust and relevant colleagues.
 Representing the Trust on formal collaborative working groups e.g. The Canna Partnership.

• Operational performance of the Properties:
 Enabling property-based staff to optimise the current, conservation delivery, and visitor experience in line with the current budget.
 Driving the performance of the Properties to realise the expected annual targets (e.g. habitat quality and extent, visitor numbers, commercial performance, visitor experience)
 Working with property-based staff, and other support teams to set out NTS’ longer-term aspirations for the Properties, translating these into Operating/Management Plans (including budgets), and setting up work-plans for the delivery of these using a variety of approaches to resourcing.

The Communications Manager plays an important leadership role within the Communications Team managing and delivering external communication activities that support our charity’s vision, objectives and brand.

The specific purpose of the role is to deliver a planned programme of communications activity to the media and the Trust’s many external stakeholders, delivering high levels of coverage to generate support for our charity.

You’ll work with our external Public Relations agency partner and manage two in-house Communications Executives to develop and deliver communication plans that will enhance the reputation of the Trust and promote its work and the benefits it brings to Scotland.

KEY RESPONSIBILITIES

1. Work with the Head of Communications to develop, coordinate and deliver integrated communications plans and content to target new and core audiences, contributing to the delivery of the Trust’s 10-year strategy
2. Contribute to the management and delivery of the Audiences & Support directorate’s wider communications plans and activity that supports the Trust’s strategic objectives
3. Working with inhouse and agency colleagues, create and deliver on brand and on message content for use on Trust and external channels which promotes the work of the Trust
4. Building and managing relationships with key media contacts to maximise positive coverage of Trust stories
5. Support delivery of internal communications to promote a positive working environment for staff and keeping them informed of developments across the Trust as required, working with internal communications colleagues
6. Support the National Trust for Scotland’s properties, regions and departments in developing their own communication activities, ensuring that they align well with national activity and are within the agreed guidelines
7. Ensure the Trust maintains an effective and timeous response to media enquiries, including on an out of hours basis
8. Provide proactive and reactive advice and support to colleagues, including the senior management team and Trustees, on media and reputational issues
9. Attend and contribute to key meetings in Audiences & Support directorate and other directorates to ensure an integrated approach across all communications activity, and in line with the Trust’s overall communications, marketing and audience strategies.
10. Proactively build and maintain strong relationships across the Trust so that PR opportunities can be maximised and built into the wider activity arranged by the Communications team, spending time onsite where practical.
11. You’ll be flexible with a willingness to work non-traditional hours and be available to travel in the UK

We are looking for an individual who is well networked and has experience of developing partnerships and securing corporate and/or high network support for these. Our Partnership Development Manager will be responsible for providing strategic leadership for our overall fundraising strategy and performance and will be a key member of our Senior Management Team.

This is a fixed term 18 month contract.

The full role profile can be downloaded below and is available on our website.

To apply please send a covering letter and a tailored CV that demonstrates how your skills and experience relate to the key activities and skills outlined in the role profile to info@seabird.org by 5pm on the 11 April 2024.

Recruitment to this post is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we are able to work towards a resilient future: for people, nature and our charity.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for a Visitor Experience Manager to join our Destinations team at the Caledonian Canal Centre, Fort Augustus. Scottish Canals are responsible for the stewardship of Scotland’s iconic canal network as well as various tourism destinations throughout the country. As Visitor Experience Manager you will be pivotal in developing our offering across food & beverage, retail, and our B&B accommodation to drive consistently high standards, while achieving financial goals.

The role is offered on a permanent basis, and with a starting salary of circa £44k (including allowances and pending pay award).  Working hours 37 hours per week, on a variable rota.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Manage daily operations of the Visitor Centre, including staffing, scheduling, and budgeting.
Lead and inspire a team dedicated to delivering exceptional visitor experiences.
Develop business plans, budgets, and quarterly forecasts.
Drive revenue levels to support the wider canal network, while controlling costs.
Ensure compliance across all operations.
Regular reporting of financial performance.
Facility management with the support of our Estates team.
Gather, manage and analyse visitor feedback via multiple platforms to continually improve the visitor experience.
Ownership of Destination ICT systems (scheduling, EPOS and room booking platforms).
Collaborate with marketing to promote the destination across various media platforms, driving increases in visitor numbers.
Streamlining the visitor experience, reducing pain points and increasing revenue.
Organising and overseeing events that enrich the visitor experience and promote the local area.
Ensure the Visitor Centre and its offerings are competitive, appealing, enjoyable and accessible for all.
Work collaboratively with other SC Destinations, ensuring a consistent and competitive offering and experience to all visitors.
Wide stakeholder management: internal SC departments, tourism destination partners (ASVA, STA members), travel trade clients and the local community.​​​​​​​

Skills and experience required:

Proven track record in a similar role, preferably within visitor attractions, hotels, or restaurants.
Highly IT literate with the ability to master new systems quickly.
Experience managing staff across multiple specialisms, excellent leadership and communication skills.
Skilled in creating, forecasting, and managing budgets and interpreting financial reports.
Strong knowledge covering facilities management with F&B operational experience.

Qualities & abilities required:

Passionate about providing outstanding visitor experiences.
Creative thinker with strong problem-solving skills.
A commitment to inclusivity and accessibility

This post requires occasional travel to other Scottish Canals sites. The post holder will be required to participate in an on-call rota and so must live within a reasonable distance from Fort Augustus.

Temporary Post – until 14/04/2025

A leadership role to manage the Travelling Gallery, including the exhibition programme and the overall strategic direction of the organisation, securing core funding and clearly communicating future planning, aims and objectives, and financial budgets with all stakeholders. A key part of the maternity cover will be to travel with Travelling Gallery to locations across Scotland and present exhibition to a wide range of groups, including Primary and Secondary pupils, College students and local clubs.

Knowledge and Skills

• Strong knowledge of contemporary art and the Scottish visual arts sector.

• The ability to explain complex issues inherent in contemporary art to a very broad audience.

• Strong and accessible writing skills needed to put together both original exhibition texts and business / fundraising reports.

• Project and budget management skills.

• Strong communication skills needed to work within a small team which is often, due to travel, not all in the one place.

• Ability to build effective relationships and communicate with partners, key stakeholders and funders.

• Ability to work independently and make key decisions relating to the overall strategic and operational direction of Travelling Gallery.

• Confident driver and navigator with a valid driving license and the ability to travel independently.

Curatorial

• Organise and facilitate the exhibition programme for Travelling Gallery which consists of three exhibitions a year.

• Work with technicians to safely install and de-install each exhibition and ensure the physical care and documentation of artwork.

• Write accessible exhibition texts to accompany the touring programme.

• Manage exhibition and loans contracts, adhering to the procedures for insurance, transportation, artist agreements, condition reports, environmental conditions.

• Work closely with exhibiting artists to develop the exhibition programme and ensure clear communication and fair work conditions throughout the exhibition process.

Development

• Effective monitoring and reporting of Travelling Gallery’s performance, finance and overall delivery to key stakeholders.

• Identify and submit grant applications and fundraising / sponsorship opportunities to support Travelling Gallery’s core costs, exhibition and learning programmes.

• Manage the development of Travelling Gallery’s policies and action plans including Equalities and Environment.

Visitor engagement and travel with the gallery

• Give confident and engaging exhibition talks to a wide range of audiences including primary and secondary pupils, college students, and adult learning groups.

• Welcome and engage visitors into the Travelling Gallery providing knowledgeable information about the exhibitions.

• Driving of the hire car safely to locations across Scotland to accompany Travelling Gallery on tour including occasional overnight stays.

• Act as a safe banksman for the Travelling Gallery Driver when arriving and leaving a venue.

Operational and tour planning

• Work with the TG team to manage Travelling Gallery’s touring itinerary and national partnerships.

• Manage Travelling Gallery’s maintenance including annual servicing and unexpected repairs.